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    Norm Reeves Mazda Irving

    3.5 (135 reviews)
    Open 9:00 am - 8:00 pm

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    Arun P.

    Making a service appointment online was extremely simple. They have options to request various services while making the booking and also request a loaner car. Upon arriving at the service center, the staff were friendly and efficient. Salvador Torres got my details and had me wait in the lounge to get my loaner car. He was friendly and ensured that every customer was cared for. The wait time was around 15 minutes and he had a loaner car ready. I chose not to take the loaner since he said the service would be completed in under 90 minutes. I waited in the lounge which was comfortable. They have water, snacks, WiFi and a television in the lounge. Service was completed in a timely manner and the car looked brand new after a wash and interiors cleaned. Overall experience was great.

    Angie H.

    My son went to look at a car they had listed online. Everyone was friendly, but it turned out to be not a great experience. He wanted to purchase the car. He filled out all the paperwork, but their computers were down, so he couldn't get an answer on financing. He called a couple of times over the next few days and left messages, but nobody called back. He found another car and was approved and purchased it in the time he was waiting for a call back. I have never experienced a dealership that had no interest in selling a car.

    Christy O.

    I bought my first brand new car here in 1992 after I graduated college and got a job making $18,000 a year and was on top of the world!! Fast forward 29 years through a few marriages and one baby 16 years ago. Baby got his license in March and I couldn't wait to get him a car so he can drive himself to his 6:00 AM practice everyday! I don't know who was more excited, him or me. We went to Freeman Mazda because I looked online and liked a few of the used cars they had on the lot. A few test drives and Baby was gifted a car for his birthday. The sales guy, who I think was named Chris, was easy to work with and very transparent on pricing and car conditions.

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    4 days ago

    Fantastic car-buying experience. Alvin and Brian were both great to work with, and I love the car!

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    7 days ago

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    1 year ago

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    6 months ago

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    1 year ago

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    5 years ago

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    2 years ago

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    2 years ago

    I've been here several times (and purchased my CX5 here several years ago). Great atmosphere, professional and reliable.

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    4 years ago

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    5 years ago

    This review is for the service team. They have been a breath of fresh air both times I've had to take my car in.

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    9 years ago

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    Trent B.

    Thank you Matt!!!

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    8 years ago

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    Page 1 of 4

    Ask the Community - Norm Reeves Mazda Irving

    Review Highlights - Norm Reeves Mazda Irving

    Their work ethic is unmatched and they lead by example for the entire service department at Freeman Mazda.

    Mentioned in 63 reviews

    Read more highlights

    Clay Cooley Kia

    Clay Cooley Kia

    1.7
    (184 reviews)

    I had an amazing experience at Clay Cooley Kia! From the moment I walked in, everyone was friendly,…read morewelcoming, and professional. The entire buying process was smooth, transparent, and much less stressful than I expected. A huge thank you to my salesperson, Kimmy. He was knowledgeable, patient, and took the time to answer every question I had. He made sure I found the perfect car for me a 2026 Kia K5 GT-Line with red leather seats and I couldn't be happier with my purchase. He never made me feel pressured and genuinely cared about making sure I was comfortable with every step of the process. The entire team made buying my new car an exciting and enjoyable experience. If you're looking for excellent customer service and a dealership that truly takes care of its customers, I highly recommend Clay Cooley Kia. Be sure to ask for Kimmy, you won't be disappointed!

    Besides James Carr being a very professional and stand up guy! This local is by FAR the ABSOLUTE…read moreWORST UNPROFESSIONAL place you can get a car. 5 months later - no one knows where my registration sticker is - the clerk that files for all the stickers is ALWAYS out on "Vacation" so NO ONE knows where nothing is. The Manager I might add is INCOMPETENT AF!! Put me on hold for 30 minutes just to go back in a loop to the operator who hate their jobs. So I'm sure they told the "Manager" I was calling again to see where my sticker is AGAIN. When the manager answered he says"I have you on caller ID" great, so you will note that I'm calling every time so no one can answer a simple question of "who has my registration sticker"... If you can sell your cars and have incompetent management that can't answer BASIC questions because this is your job. Then don't sell cars. Yall are so busy twiddling your thumbs and screening calls. I know when I first got my car, they were pissed because I didn't go for all the EXTRA fees and so they couldn't get a high commission off of me. Do a better job than being pushy at this point. Mr. James Carr- you were an absolute sweetheart:)

    Texas Cars Direct

    Texas Cars Direct

    4.1
    (95 reviews)

    I purchased a Ford F250 from TexasCarsDirect back in September. I flew in from Chicago to pick up…read morethe truck. Upon arriving and meeting with David Urby, I took the truck for a test drive. There was some minor issues but the most glaring was the check engine light. David said the issues would be taken care of, go to lunch and come back in a couple of hours. He called me and said they needed a part that would not be there until Monday. David paid for my flight home and said the truck would be shipped to me. I received the truck late the next week. When driving from where I received the truck, the check engine light came on. I notified him of this issue and he said to have it fixed locally and he would reimburse me. It has been several months and many texts and calls and still no reimbursement. Up until this point, David lived up to his word but I am extremely disappointed to have to write a partial negative review due to not receiving this promised reimbursement. In addition, the check engine issue took two times to resolve, the second requiring an additional cost which I decided to absorb thinking I would get the promised reimbursement. In closing, David did live up to his word on everything until this reimbursement issue so I can't give a 5 star review due to this

    1. They do not honor their "guarantee" on their website of giving you $500 over CarMax, so you…read moreimmediately cannot trust them. We had a clear and valid offer in-hand from CarMax, and they refused to honor their $500 over guarantee. 2. Calling them is a disorganized mess. It's hard to get a hold of who you need, or set an appointment at a particular location, time and with a particular person. They botched our appointment, twice. 3. "This will just take 15 minutes" turned into almost an hour. Avoid.

    Auto Starlight

    Auto Starlight

    4.5
    (16 reviews)

    PLEASE READ BEFORE BUYING…read more This is long overdue. I tried not leaving this review, but the public has to know. I don't deserve what I'm going through with my perfect credit score being over 740. This vehicle has a recall since 2019, but the dealership doesn't touch anything aftermarket, it has to be stock. When I first saw the vehicle, I checked the engine light since it was deleted. I barely saw enough since I didn't want to be caught. Now that I have the vehicle, there's more than what I expected. Again, bring an engine code reader, don't go by what they say. I'm spending over $1,200, and there's a lot more I'm having to pay to get my valve springs repaired which is around $800-$1,600 to fix. So yeah, I'm one "happy" customer alright. I already replaced the fuel filler neck and charcoal canister that was causing the fueling up the gas tank problem, and now the most expensive one yet is my valve springs that's causing a lot of things to go wrong with my ride. I got crapped on, big time time. I surely hope everyone double and triple CHECKS ANY vehicle before buying. Don't just go by what anyone says at all. That is all. Thank you.

    We had a great experience here getting my husband a new car! Mr Anet was very kind, honest and…read moreaccommodating. We will be sure to check his inventory in the future when we need to replace our other vehicle. We felt like he gave us a very fair price and good value for our trade in. Thank you!!!!!

    Norm Reeves Mazda Irving - car_dealers - Updated July 2026

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