1. Norm Reeves Mazda Irving

    1. Norm Reeves Mazda Irving

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    Irving, TX

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    Norm Reeves Mazda Irving

    3.5 (136 reviews)
    Closed 9:00 am - 8:00 pm

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    Reviews With Photos

    Arun P.

    Making a service appointment online was extremely simple. They have options to request various services while making the booking and also request a loaner car. Upon arriving at the service center, the staff were friendly and efficient. Salvador Torres got my details and had me wait in the lounge to get my loaner car. He was friendly and ensured that every customer was cared for. The wait time was around 15 minutes and he had a loaner car ready. I chose not to take the loaner since he said the service would be completed in under 90 minutes. I waited in the lounge which was comfortable. They have water, snacks, WiFi and a television in the lounge. Service was completed in a timely manner and the car looked brand new after a wash and interiors cleaned. Overall experience was great.

    Angie H.

    My son went to look at a car they had listed online. Everyone was friendly, but it turned out to be not a great experience. He wanted to purchase the car. He filled out all the paperwork, but their computers were down, so he couldn't get an answer on financing. He called a couple of times over the next few days and left messages, but nobody called back. He found another car and was approved and purchased it in the time he was waiting for a call back. I have never experienced a dealership that had no interest in selling a car.

    Christy O.

    I bought my first brand new car here in 1992 after I graduated college and got a job making $18,000 a year and was on top of the world!! Fast forward 29 years through a few marriages and one baby 16 years ago. Baby got his license in March and I couldn't wait to get him a car so he can drive himself to his 6:00 AM practice everyday! I don't know who was more excited, him or me. We went to Freeman Mazda because I looked online and liked a few of the used cars they had on the lot. A few test drives and Baby was gifted a car for his birthday. The sales guy, who I think was named Chris, was easy to work with and very transparent on pricing and car conditions.

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    7 hours ago

    Fantastic car-buying experience. Alvin and Brian were both great to work with, and I love the car!

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    3 days ago

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    1 year ago

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    6 months ago

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    1 year ago

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    5 years ago

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    2 years ago

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    1 year ago

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    2 years ago

    I've been here several times (and purchased my CX5 here several years ago). Great atmosphere, professional and reliable.

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    4 years ago

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    5 years ago

    This review is for the service team. They have been a breath of fresh air both times I've had to take my car in.

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    9 years ago

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    Thank you Matt!!!

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    8 years ago

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    11 years ago

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    Page 1 of 4

    Ask the Community - Norm Reeves Mazda Irving

    Review Highlights - Norm Reeves Mazda Irving

    Their work ethic is unmatched and they lead by example for the entire service department at Freeman Mazda.

    Mentioned in 63 reviews

    Read more highlights

    Clay Cooley Kia

    Clay Cooley Kia

    1.7
    (181 reviews)

    I would like to give and update as I feel my last review I was WAY too premature on writing and…read morejust haven't wanted to even re open this book until my latest visit at Clay Cooley Kia. Where does one begin when speaking about the Clay Cooley Kia? Well let's rewind to April 2024. I took my 2021 Kia telluride in for 80k maintenance and after paying over $1200 fully off my card same day for work done my fate was sealed. They did work on my breaks, alignment and spark plugs and then recalls. 1 was for a sensor under the hood and other was drive shaft. After getting my car back it was riding rough and I mean ROUGH. So I took it back and after MULTIPLE TIMES BACK TO THE DEALERSHIP their "iPad" technicians "couldn't find anything wrong" I paid a insane amount of money trying to fix my car at this dealership. My card not once declined and I even was forced to take out a loan to get the final attempted fix which was to replace the throttle body, which even then I was back and forth to recalibrate it or whatever tinkering they felt like doing that day. In all I was in and out of rental cars for 3 yes 3 months and even had to take a small sedan of theirs to Houston for a close relatives funeral. I drive a vehicle with a third row for a reason. My whole family wasn't able to attend said funeral due to my car sitting on their lot. Anyways finally we got to a point where they didn't know what was wrong, Kia "expert tech" couldn't figure it out, so simply they weren't going to "be able to continue to work on it and I needed to call Kia" even mentioned lemon law. My car wasn't a lemon and was a great vehicle UNTIL I brought it into this dealership. Well after MONTHS YES MONTHS of back and forth with Kia's corporate office in CA I was informed that I wouldn't be receiving any of my money I had paid in back (at that point including loan we were over $3k) OR refunded my payments I had made while my car sat at the dealership and I was in a rental. I made 3 payments while driving a rental. To this day my car high idles and jumps when you let your foot off the break. Fast forward to last week 2/10/26 I get a letter in the mail of course from Clay Cooley mentioning an opportunity to get out of my car or refinance. Which either way I'm interested. I call and speak to Kevin. He sets up an appointment for me for 2/14/26 at 9:30 and says if I'm not able to find a new OR USED car I like the we can just refinance. Went in and ended up with a lady who was nice but looked terrified (we did not catch her name) immediately were talking new cars. Ok fine even though I said multiple times I don't want a new one because of the previous mess I ended up in. Whatever we test drive 2 and my messed up telluride is nicer on the inside and all in all a better vehicle. First one I test drove smelled like something under the hood was burning... ok so I told the lady I didn't want to waste mine or her time and to let me know what they valued my telluride at as I really wasn't trying to waste anyone's time. Ok so she says yeah we can totally do that. Then asks if I wanted to get paper work going which I said again I wanted to know the value of my car and that if I didn't find something I could refinance. She said yeah we can do that if we can't find something. Great filled it out and then she starts talking kias again. Well I wanted to look at some used ones I'd seen online that weren't Kia's and all of asudden we had a problem. They ran my credit and then I was informed that I couldn't go to any other clay cooley dealerships with that hard inquiry and only could shop at the one it was ran at. WTF. No "Hey ma'am I know you said you wanted used and not a Kia so you may want to go to another dealership in the franchise" nada. And then once I turned them down on their ridiculous attempt at getting me to sign on a new car that was going to yes lower my payments by $40 bucks a month but start me over at 5 years minimum I'm informed that refinancing really wasn't an option. Livid doesn't describe how I felt cause yet again I "didn't delay and came to see Clay" and was screwed over. Avoid this company at all cost. I am also am looking to go to the news with my experience and stack of documents because HOW. HOW CAN YOU TREAT PEOPLE THIS WAY!!??? Google wouldn't let me continue typing so here I am on Yelp letting the world know!! I've worked my tail off to get my credit right and was done so dirty yesterday that I'm BESIDE MYSELF with how much info was withheld starting with the not mentioning I couldn't go to any other Clay Cooley dealership even though from the moment I spoke with Kevin on the phone I mentioned used OR refinance. And let me tell you how once I said I just wanted to refinance everyone stopped moving LOL. That letter that was sent to me y'all was straight up false advertising and deceptive practice that now only I am going to be feeling the effects of for the next two years.

    Unfortunately, 1-star is as low as it goes, so they get that one by default. Can't tell you about…read morethe buying process because we never made it that far. Found a car in their online inventory that looked promising, and requested info. Got a text right back telling me it was available. Set up an appt w/ confirmation message the next morning. While on the way to the dealer, sent a message to ensure that the car we inquired about was still available and told them that was the only car that we were interested in. We were told the car was indeed available and it would be pulled out front and ready to test drive. When we arrived, it was not. Surprise, surprise. The salesman looked it up, and then told us that it had just been taken to another lot. He said he would see if he could get it pulled back over, and walked away. He came back with some grimy looking salesman in a gold chain and shook his head to let us know it was gone. We had already made it clear we were not interested in any other vehicles, but grimy with the perm tried to schmooze us anyway. We obviously weren't having it and he called us rude as we walked away, as if baiting someone into a dealership under false pretenses isn't rude. Waste of time and gas. Proceed at your own risk, but know that the 2017 RAV4 SE in Barcelona red with 77k miles is not available and still posted. Update: Not only is it still up, but the dealership is still responding to inquiries for this car as of now, 10 hours later, saying it is available and asking to make an appointment to come see it . The luring of customers under false pretenses is fraudulent and illegal.

    Texas Cars Direct

    Texas Cars Direct

    4.1
    (95 reviews)

    I purchased a Ford F250 from TexasCarsDirect back in September. I flew in from Chicago to pick up…read morethe truck. Upon arriving and meeting with David Urby, I took the truck for a test drive. There was some minor issues but the most glaring was the check engine light. David said the issues would be taken care of, go to lunch and come back in a couple of hours. He called me and said they needed a part that would not be there until Monday. David paid for my flight home and said the truck would be shipped to me. I received the truck late the next week. When driving from where I received the truck, the check engine light came on. I notified him of this issue and he said to have it fixed locally and he would reimburse me. It has been several months and many texts and calls and still no reimbursement. Up until this point, David lived up to his word but I am extremely disappointed to have to write a partial negative review due to not receiving this promised reimbursement. In addition, the check engine issue took two times to resolve, the second requiring an additional cost which I decided to absorb thinking I would get the promised reimbursement. In closing, David did live up to his word on everything until this reimbursement issue so I can't give a 5 star review due to this

    1. They do not honor their "guarantee" on their website of giving you $500 over CarMax, so you…read moreimmediately cannot trust them. We had a clear and valid offer in-hand from CarMax, and they refused to honor their $500 over guarantee. 2. Calling them is a disorganized mess. It's hard to get a hold of who you need, or set an appointment at a particular location, time and with a particular person. They botched our appointment, twice. 3. "This will just take 15 minutes" turned into almost an hour. Avoid.

    Auto Starlight

    Auto Starlight

    4.5
    (16 reviews)

    PLEASE READ BEFORE BUYING…read more This is long overdue. I tried not leaving this review, but the public has to know. I don't deserve what I'm going through with my perfect credit score being over 740. This vehicle has a recall since 2019, but the dealership doesn't touch anything aftermarket, it has to be stock. When I first saw the vehicle, I checked the engine light since it was deleted. I barely saw enough since I didn't want to be caught. Now that I have the vehicle, there's more than what I expected. Again, bring an engine code reader, don't go by what they say. I'm spending over $1,200, and there's a lot more I'm having to pay to get my valve springs repaired which is around $800-$1,600 to fix. So yeah, I'm one "happy" customer alright. I already replaced the fuel filler neck and charcoal canister that was causing the fueling up the gas tank problem, and now the most expensive one yet is my valve springs that's causing a lot of things to go wrong with my ride. I got crapped on, big time time. I surely hope everyone double and triple CHECKS ANY vehicle before buying. Don't just go by what anyone says at all. That is all. Thank you.

    We had a great experience here getting my husband a new car! Mr Anet was very kind, honest and…read moreaccommodating. We will be sure to check his inventory in the future when we need to replace our other vehicle. We felt like he gave us a very fair price and good value for our trade in. Thank you!!!!!

    Norm Reeves Mazda Irving - car_dealers - Updated July 2026

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