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Clay Cooley Kia

1.6 (181 reviews)
Closed 9:00 am - 9:00 pm
Updated over 3 months ago

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Unfortunately, 1-star is as low as it goes, so they get that one by default. Can't tell you about the buying process because we never made it that far. Found a car in their online inventory that looked promising, and requested info. Got a text right back telling me it was available. Set up an appt w/ confirmation message the next morning. While on the way to the dealer, sent a message to ensure that the car we inquired about was still available and told them that was the only car that we were interested in. We were told the car was indeed available and it would be pulled out front and ready to test drive. When we arrived, it was not. Surprise, surprise. The salesman looked it up, and then told us that it had just been taken to another lot. He said he would see if he could get it pulled back over, and walked away. He came back with some grimy looking salesman in a gold chain and shook his head to let us know it was gone. We had already made it clear we were not interested in any other vehicles, but grimy with the perm tried to schmooze us anyway. We obviously weren't having it and he called us rude as we walked away, as if baiting someone into a dealership under false pretenses isn't rude. Waste of time and gas. Proceed at your own risk, but know that the 2017 RAV4 SE in Barcelona red with 77k miles is not available and still posted. Update: Not only is it still up, but the dealership is still responding to inquiries for this car as of now, 10 hours later, saying it is available and asking to make an appointment to come see it . The luring of customers under false pretenses is fraudulent and illegal.

Damaged rim
Bob C.

I purchased a used Kia Forte on 8 February 2025, in active duty Army going on 19 years and had just previously returned from an overseas deployment. On my way back from purchasing the car I stopped to let some air out of the tires because the PSI was almost at the max, I noticed the damage to the rims on the passenger side and focused I would address it to the dealership the following Monday since my kids where waiting on me at home. I've reached out to them twice already and keep being told there's nothing they can do, the manager even said that it was considered in the pricing but it was never brought up or shown to me prior to the purchase. This is obvious physical damage that is on the car that the dealership did not disclose.

The text messages from my "advisor" at Clay Cooley Kia in Irving

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1 year ago

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1 year ago

Was told car was available and come on by. Arrived and they said it has been sold. Wasted an hour of my day to get there.

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6 months ago

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1 year ago

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1 year ago

Still have not received my contract, James was the one that sold me the car and has been ignoring my messages asking for the contract.

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1 year ago

my kia has hundreds of thousands of miles, i use to travel to work daily i love kia open a location in haslet please

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3 years ago

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3 years ago

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4 years ago

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Ask the Community - Clay Cooley Kia

Review Highlights - Clay Cooley Kia

Thanks again to Kathy Parks and Ron Jackson!

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Clay Cooley Kia - car_dealers - Updated May 2026

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