Just got another car from Sewell Subaru in Dallas! Both the sales team and the service department are fantastic--they respect your time and get you in and out quickly without any hassle. Truly a great company that knows how to treat its customers. I highly recommend them! read more

Sewell Subaru of Dallas - Service - Car Dealers Near Me - Dallas, Texas

This dealership went above and beyond for me. I came in with a problem from the original dealership installing a low jack type device that couldn't properly be uninstalled. It was draining my battery because it was glitching and staying on. This dealership handled the problem for me and kept me a huge fan of Subaru. Thank you, thank you thank you thank you read more

As is expected, Sewell has amazing service! We have a Forester and I have test drove an outback (preparing for whenever it is time for me to get a new car) and the sales staff is amazing. We recently had something wild happen to our sunroof and it cracked really bad. They had it fixed in a day. read more

Admittedly, my previous experience had been really bad, but I have since taken another vehicle in for issues and I feel like they did a good job, so I am bumping this up to four stars. I can't go to five simply because of the issues I had before, but this experience was much better. Samantha is a great service advisor. When you have somebody that handles your repair case well, it makes a big difference. read more

Sewell Subaru of Dallas - Car Dealers Near Me - Dallas, Texas

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I have taken my car to sewell subaru a few times in the last year. I know they are a bit on the pricey side but they are still amazing. The full point inspection along with video including commentary on all suggested repairs is huge. As a woman i grew up being told to be careful with mechanics as they would lie and try to upsell me. The way they show and explain things gives me so much peace of mind. I have never felt like they were trying to get one over on me and thats super important. You gotta going a mechanic you can trust. Next- they provide a free loaner car. As someone that lives alone and has one car, this is huge for me. It gives me so much peace of mind that i can still get around and dont have to uber and spend extra money. I also like that they provide complimentary snacks and beverages. They have water, soda, coffee, tea. They even offered me some chocolates when i picked up my car. I drive an old beater (2011) and they have never pressured me about replacing it. They have provided some information regarding trading it in or lease/loan options which i appreciate. The service advisors are friendly and helpful. You can communicate with then via text, email or phone call and they are friendly, helpful and extremely responsive. I have worked with jonathan siegel and alyssa cazares and they are amazing! read more

My gosh, this was place is great! Fantastic service all the way around. The staff is Kind, respectful, Transparent, knowledgeable and professional. Finance, was a breeze. No hassle. No BS. A wonderful experience all the way around. Sewell knows the service industry better than anyone. read more

I have been a happy Sewell customer for many years. Frim a Forester to a Crosstrek to an Outback, I have never been disappointed in any part of the Sewell experience. Buying each Subaru was an easy trouble free experience. Every phase of servicing has been without incident. It has been my pleasure to deal with Christian Fernandez, who is the face of Sewell service. Once you buy a Sewell, you will become a customer for life. read more

This review is for the service garage and the service manager Ryan. After trying to fix a recurring issue on my car that I had brought in for the third time with the same issue, I wanted to speak with a manager to ensure the garage did something different or tried to replace the part that kept failing. Ryan argued with me over the phone, and when I told him why I was upset, he pointed out that they didn't charge me to look at that particular problem the last time I came in even though I had noted it and wanted it fixed. I felt like I was being accused of being a cheapskate or asking for something for free, when all I wanted was them to fix a window that would not roll up for a few YEARS. I like the garage and bought a vehicle for my fiancé from them, but I am seriously considering getting services done elsewhere. read more

My husband and I bought a 2026 Subaru at the conclusion of a test drive. Quinn, our sales person, is a delightful young man. There were no high sales pressures tactics. Everything was straightforward. We chose Sewell because they consistently give the best service in the industry. Our 5-star experience is very much in keeping with Sewell's stellar brand reputation. read more

I called 40 min before closing time to inquire about a car that I was interested in, a 260 hp Legacy. I talked to Chris Beumer who was so helpful. I then arrived 20 min before close and he had car ready for me. He did not pressure me as it got close to close time. Chris was so helpful, professional, and knowledgeable about the car. You could tell he had true passion and loyalty to Subarus. Unfortunately they did not have color I wanted but he offered to search for one. Other people I met who worked there also very professional. I definitely will go there for service and highly recommend this dealership. Ask for Chris for a great buying experience and great knowledge. read more

A salesperson who does what they say they're gonna do??? NOPE! Wayyyy better! Kay, treated us like persons should be treated! Not like "customers" or "a potential sale" or any of those things that make car buying awful. I can't wipe the smile from my face! Kay made car buying FUN! He was patient and kind, understanding and never made us feel rushed. He answered all our 1000 questions, probably some of them more than once. Kay personifies what Sewell says they are. Call us believers. We proudly drive a Sewell Subaru Forester. read more

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I just wanted to share my sincere appreciation for the incredible service experience I received at Sewell Subaru. My Service Advisor Samantha was always quick to reply to my questions by text - even easier! - even when she was out sick one day! That's SUPER SERVICE. She also was very helpful in finding some creative alternatives to helping us get our issue solved. I also was especially appreciative that any thing I asked about like an issue with the door window even out of warranty, she immediately offered what they could do to clean it and in effect repair it and at no charge. Sewell also always treats you like family with loan cars and free car washes. Also props to my tech Michael who was super quick and did a great job on my repairs. Also when you are out of warranty, Sewell treats you just like you just bought it from them. The Sewell waiting area is also very comfortable and inviting with a place to work, play with your kids and free WiFi, gourmet coffee and even snacks - I couldn't believe it! Service your car there - you will love it!!! read more

Nathan helped me find my dream car! He was patient, helpful and very kind. He never pushed me and was always able to answer any questions I had honestly. This was the first car I have ever purchased, so I'm grateful I had Nathan to help guide me through trading in my old car and getting into my new one. On a separate note, I get my car washed here every month or so (for free!!) and I love that I can wait in the lounge and have a snack and a nice place to sit. The service is amazing and I've never had an issue with a single person. Would recommend Sewell to anyone and everyone. read more

I cannot say enough great things about Sewell. I've been going to their Service Dept for years and had great interactions (having purchased my car before moving to TX). After a hail storm severely damaged the car, I worked with Justin at their Collision Center to navigate damage and insurance. He was thorough and patient helping me understand the situation and next steps. Due to the areas of the damage, my insurance determined it to be a total loss, so I went back to Sewell to purchase a replacement. Car buying can be stressful, but not here. We worked with Max to find the right car. Again, he took the time to review what we were looking for and answered ALL of my questions (and I ask a lot!). Max was able to reserve the car for us for a few days while we waited for the insurance check to come in alleviating any fear of having the car we wanted being sold before we could purchase. He even went above and beyond by setting up our toll tag so we could drive off with one less thing to do. All in all, I highly recommend Sewell for everything from sales, service, and collision. They helped to turn the negative situation of losing our car into a pleasant experience. The care and attention to detail is top notch -- The next time you're looking for a Subaru, ask for Max! read more

Had to trade in Lexi after dealing with stuff since April 1. She was having major i$$ue$!! All the folks from Sewell Lexus to Sewell Subaru were awesome. You hear all the commercials bragging about their customer service? We are here to tell you it's no lie!! They went above and beyond to make this situation right! Lexus GM , Dan Frogg was hands on. Marla Hernandez, Lexus Tech was first class. Always staying in touch and updating all the way. A loaner car x 3 months. What place does that?? Then Austin Flowers at Sewell Subaru...so nice, explaining everything. Such a smooth transaction with this sell. No pressure at all. I am sold on Sewell Lexus and Sewell Subaru!! read more

Sewell Subaru of Dallas - Car Dealers Near Me - Dallas, Texas

I bought my 3rd car from Sewell on 04/22. The Sewell brand is known for its superior customer service and my interaction with this dealership was an exceptional experience. I had two salesmen Max Donahue (469-939-2551) and Tad Binkely (731-694-6508) both salesmen were top-notch. They answered all my questions and were very patient while making my decision. I looked one day and then returned the next to buy the car after doing all my research. Max helped me with the financing paperwork, and it was fast and painless, and I was done in about 30 minutes. Robert Stiborek helped put the deal together also and was key in making sure that I got the deal I wanted. I got a great deal at an exceptional dealership. I would highly recommend this location and all Sewell locations as they employ top-notch sales representatives. read more

I found the perfect car here. Everyone at Sewell is professional and friendly, and I always felt like I was in good hands. I would highly recommend purchasing a vehicle from Sewell Subaru! read more

Sewell Subaru of Dallas - Me and my new car! - Car Dealers Near Me - Dallas, Texas

Staff is super misleading about what fees you will have to pay for an inspection and will use semantic arguments to charge as much as possible. Super frustrating experience, especially when they were not able to fix the problems on my car. If you choose to get your car serviced here, make sure to get all quotes and conversations in writing before you make any decisions. read more

Purchasing my first vehicle was one of the most difficult things I've ever done. The brutal fixation on determining the perfect vehicle, the obsession with finding the right price, the stress of such a large purchase. For a series of events with so little physical demand the sheer exhaustion of it nearly drove me to madness. At the end of my journey I discovered Sewell Subaru and Austin (my salesman). All of those negative sensations went away. I got to enjoy the beauty of my vehicle, the approach to independence, and the peace of mind knowing I was getting that for a fair price! I don't know when I'll be purchasing another vehicle. I don't know when I might need to service this one. I do know I'll be doing those things here! Thanks again Austin! You really were my hero in a very stressful set of events. read more

Sewell Subaru of Dallas - New Car! - Car Dealers Near Me - Dallas, Texas

Dear god do NOT take your Subaru here to be serviced. They are incredibly misleading when they give you prices. You will be extremely overcharged and tricked into additional fees. Money hungry and poor service. There are much better, honest mechanics in the Dallas area. read more

Easily the best dealership I've ever been to and the kindest car salesman I've ever worked with. This dealership clearly values service and customer happiness, and they aren't in the business of price politics. What you see is what you get (very little haggling which I appreciate), and it's a true testament to paying for what you want. Want a car that looks great, feels great, runs great, and lasts? Sewell Subaru is a good start. Want a car with four wheels that goes forwards and backwards? Lemmon Ave has a bunch of spots to help you out ;) Hayden is easily the kindest car salesman I've ever worked with. From the first interaction to today, in which my husband bought a car from him, I have felt respected, valued, and genuinely pleased each step of the way. Ask for Hayden if you get the chance! He is so polite, warm, and helpful. read more

Sewell Subaru of Dallas - Car Dealers Near Me - Dallas, Texas

Now it is July and my daughter took delivery of her car that we ordered in April. From financing to sales this is definitely the best dealership I have ever dealt with. Our sales person Luis is top notch. They even put a bow on her car for delivery and pictures Since this is her first car. We will definitely be back for any future needs and highly recommend read more

Sewell Subaru of Dallas - Car Dealers Near Me - Dallas, Texas

Love Sewell and love my Subaru! This is my second Subaru I've purchased from Sewell. Great vehicle and perfect for my family. Every vehicle I've owned has been purchased from Sewell, for the last 25+ years. The Subaru store is top notch, with wonderful staff and service. Highly recommended. Thanks Sewell! read more

Sewell Subaru of Dallas - Subaru Ascent - Car Dealers Near Me - Dallas, Texas

Purchased a used vehicle there and the whole experience was amazing. Toby took very good care of me and this was by far the best vehicle shopping experience I have ever had. From start to finish, Toby handled everything and explained everything I was signing. Sewell will be my go to dealership from now on. I highly recommend this and any Sewell dealership to anyone buying a car. Thank you! read more

Paul Harding assisted me when I arrived to look at a used GMC Acadia. Paul was very friendly and congenial, we drove the vehicle and I told him I would discuss it with my wife (since it would be hers), Paul did not pester me with calls, emails or texts, I called him a couple of days later and made an offer which he worked hard to accept. I trust Paul 100%, he is an honest Christian man, honesty is in short supply with used car salesmen. The ONLY regret I had was my fault for not checking the CarFax report. This is the second used car I have bought from Sewell, they are a top shelf organization and it shows with their people and their service. The Acadia is immaculate and my wife is thrilled with it. MAGA Kudos to Paul and Sewell. read more

I have only been in negotiations and discussions about purchasing a vehicle, and my experience has been great so far. I will likely wait to purchase a vehicle until Sewell has a good fit. Trevor has been a great salesman, and has assisted in every way he can . read more

In December my husband and I were introduced to Summer Lopez at Sewell Subaru. We are previous clients of the store but moved south and wanted to see how they could help us move to one car. Summer was amazing and we found the perfect fit! If you want an amazing purchasing experience and exceptional service after the sale, remember the 3 Ss - Sewell, Subaru, and Summer! read more

2019 Yelp 120 Review #6 My husband is in the market for a new toy, so he wanted to see what he liked at the Subaru dealership. This location is closet to downtown Dallas. Sewell has serval other locations in the state of Texas & they offer a variety of models. A few popular models at Sewell Subaru include their SUVs ( Crosstrek, Forester, and Outback), and their cars (WRX, Impreza, Legacy and BRZ). Service We were greeted with from a young women from behind the counter. All the sales associates were busy with another customer so she took down our names and offered us a beverage. There is plenty of sitting space and it smelled of fresh lien throughout the store. My husband and I only waited for about 3 minutes and then we were helped. The sales associate as a few questions to understand what my husband was looking for and in no time we were test driving a WRX. The test drive lasted for roughly 30 minutes and we left contemplating his next car. Unfortunately, with all they amazing cars at Sewell's my husband still hasn't made his mind up on what he was. Thanks Sewell's Employees for a great test drive and tour around your establishment. read more

Sewell Subaru of Dallas - Entrance - Car Dealers Near Me - Dallas, Texas

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My mom and I went car shopping yesterday for my first dream car at Sewell! We walked inside and that's when we met Kay. He saw us and welcomed us inside with a warm and cheerful smile and aided us on our adventure into finding the perfect car. He was very helpful, and informative into all that Sewell had to offer and gave us all the facts and details on the cars we were interested in looking and test driving. He was patient, and genuinely focused on making sure we enjoyed our experience and that we were getting the right car. He gave us a tour of the facility, even drove my mom and I who are not familiar with the area, to the bank to help us get our checks in order. I ended walking away that day with a 2022 Subaru Legacy which I love so much! I'll never forget him, and when I come to wash my car, I'll be making sure to come in and say hello! :) read more

Sewell Subaru of Dallas - Car Dealers Near Me - Dallas, Texas

One word...Conor. I honestly thought buying from a high end dealership would be a nightmare, but this guy...has a customer for life! Not only was he incredibly responsive, but you could tell he was a user and genuine lover of the product. He was a key component in being the only dealership to actually honor my "I need to go pick up the kids" and made sure to get me from downtown to Allen before it was time to do so (during rush hour). I'm so grateful for the customer service and care Conor exhibited! This is the first place I actually felt like I was buying a car vs getting convinced to settle for one I don't totally LOVE. Thank you to everyone that helped me get my "mom bus" it was so easy I figured we were breaking the law! HIGHLY RECOMMEND!!! read more

Great team of people to work with. Thanks Conor for your help in making a smooth sale and transaction.

I went to Sewell Subaru today to get an updated Homelink Rear view Mirror, I was working with Warren from the parts department via emai. When I arrived they had the mirror in the box waiting for me to come by, they escorted me to service where they promptly installed the mirror for me. It all looks good and works good. I was there less than 1 hour and I was very impressed with there service and people. Thanks for taking care of me. I will be taking my car there for all my service needs. Nino Arzon Plano Texas. read more

parts department very helpful. one outside greeter slightly indifferent attitude as he wanted to sell more than what was needed. Overall a generally good natured group! read more

Brian G and his team went above and beyond. I can't recommend them highly enough. We had recently been through a horrific experience with Park Place Volvo. These guys are the exact opposite - Friendly, honest, and kind beyond belief. Thank you so much! read more

I had the best new car buying experience. My salesman, Paul Harding, made the process very easy, with no stress. My second lease with them and I'm sure more in my future. read more

I had, and still having, a great experience with Sewell Subaru. My sales person was ''D''. I came to test drive an Outback, I had done a lot of research and I had compiled a list of cars I wanted to drive and I was lucky to have landed ''D'' when I made an appointment. I had a great test drive, was allowed to test all the things I wanted to, and it was love at first drive. (with the car) That was a year ago, since then I have brought the car back for service and the free washes, both are great! Before Covid I used to have ''cars wash/lunch dates'' with a friend, we would have scheduled washes for our cars and eat lunch in the comfortable waiting area. Now, during Covid, everybody wears a mask and your car will be disinfected before it is returned to you. My car has had a few problems, but because I am still in warranty I haven't had any costs and Sewell has been great with customer care, fixing the problems, providing me with updates and loan cars. And although it has been a year ''D'' has been wanting me to keep him up to date and he is still involved and cares about me and my car's well being. I am very happy with the Sewell experience, the great service guys I have dealt with and most of all ''D'' as my sales person. And I love my Subaru Outback. It is the most amazing car I have ever driven. My car has weaned my husband from Mercedes, he steals it all the time, I can't wait until he gets his own Subaru.... read more

Sewell Subaru of Dallas - Car Dealers Near Me - Dallas, Texas

I bought my first Subaru with Sewell last weekend and couldn't be happier! I worked with Will Hunt for about about 6-7 months before I decided on a new Forester. He wasn't pushy and would patiently check in with me until I was ready to make my decision. I would definitely recommend this place to friends and family read more

Sewell Subaru of Dallas - Subaru Forester Sport - Magnetite Grey - Car Dealers Near Me - Dallas, Texas

The worst service experience I've had was at this Subaru dealer, and this is my 4th Subaru. Warranty headliner replacement for 22' WRX turned out to be a big mistake. First they damage bunch of trim pieces which Sewell paid promptly for, after contacting manager as their advisors are less than worthless. They never answer phone but that's story for another day. About month later I noticed FM/AM and SXM doesn't work... I never listen to radio but my phone died so I wanted to listen to some local stations. Took the car back to this dealership and after having it for 4 days! They concluded that antenna is bad but no ETA due to being on back order I went ahead and ordered used one from eBay and installed it myself. You can guess it, the antenna wasn't bad... they forgot to plug in one of the cables behind a pillar when they were swapping headliners. I had a great sales man but the service department deserves 0 stars. Will not set foot at this location. read more

This review is the first impression Service Department review, where we went to drop off Jamie's new car to get an remote starter installed. This Service location could not be more opposite our service experience at Plano Subaru last week, when we drove up to pick up Jamie's plates and get them installed: Last week at Plano Subaru: we pulled into the service department, waited 10 minutes for someone to process us, and nobody came. I went inside to ask for help, and nobody came out to help us, even though at least three service reps were standing within listening-hearing distance. The receptionist told us she could help us in about 10 minutes, and I walked out and we drove home. My worst car service experience ever. This week at Sewell Subaru: we pulled into the Service bay, and a service rep was waiting to process us before the car fully stopped. The rep was attentive, efficient, polite, and eager to please, making sure all our questions were answered and that we understood the process for the day. We went inside, got a cup of coffee, and Jamie gave her insurance and DL to the cashier (required for our use of a loaner car for the day). We took off in the loaner car, a nice new Forrester, and headed off, with the taste of world class service lingering on our palates. Night and day experiences, for two different Subaru service departments about 15 miles away from each other. What a difference management and people make for businesses that you would expect to be near identical, incredible. We got our car in Plano, because it was priced about $4K less than the Sewell price, but we will always bring it here for service as long as we are in Dallas, no question. read more

Summer at Sewell Subaru Dallas was great! She answered all my questions and made my car-buying experience as seamless as possible. I've always heard that the customer service at Sewell is unparalleled, and they definitely lived up to their reputation. A HUGE thank you to Summer and the rest of the Sewell Subaru team. read more