My service advisor Ramsey was terrific! I had multiple issues with the car and he took the time and pulled in the right people to correctly diagnose each one. For my brakes, he had his technician do a test drive with me so I could explain what I was seeing. Also both my key fobs had stopped working and he could have easily said that they're dead and need to be replaced (which is what another service advisor had told me). Instead he got to the root cause of the issue and found that they needed to be reprogrammed. Overall super helpful and made the process seamless! read more

Lucio me atendió fue un señor muy amable e hizo un excelente trabajo. Hizo mi servicio muy bien y el trato fue muy bueno read more

Aaron and team are professional and courteous. Purchased a Audi out of state and brought it in for fluids and initial inspection. They went over items that needed to be addressed and provided a walk-around video. read more

Oliver delivered an absolutely incredible experience at Audi. Truly 10-star service across the board. From the moment I arrived, everything felt seamless, elevated, and intentional. Oliver was professional, knowledgeable, and genuinely cared about making sure every detail was handled perfectly. No pressure, no confusion--just clear communication and top-tier service the entire time. What really stood out was how effortless he made the entire process. He anticipated needs before I even had to ask and followed through on everything with precision. That level of service is rare. read more

Great dealership I am so happy I came here. They took care of me and made sure my car was in great shape when I left the waiting room is outstanding but if I wanted a ride home, they would've arranged one for me. read more

Audi Dallas - My car needs maintenance - Car Dealers Near Me - Dallas, Texas

My advisor, Andy Mireles, got me up and running in time for an important appointment. That was very much appreciated. I usually don't write reviews, even if asked, unless the service is personalized. read more

I went in to Audi Dallas without an appointment for service including an oil change and tire rotation. Marco Villa was my service advisor who confirmed my requests for the appointment and informed me of a software update recall, and provided an estimate for length of time required for work. He seamlessly organized transportation to and from my residence during the wait time and communicated updates via text. Aaron Cindo thoroughly performed my walk around inspection, explaining the recommendations of near-future items to consider. Go see Audi Dallas for all your service and maintenance needs! read more

Oliver always takes care of me and listens to all my concerns. I never feel rushed and always feel as if I got a good deal price wise

Andy Mireles is the best service advisor in Audi history. Explains the service needed and the expected time to service the repair

At my scheduled appointment, Mr Gary (my service advisor) received me and answered all my questions. He took my car to the service area, where the mechanic video taped all his concerns step by step under the hood of my car. It was excellent service. I will never go anywhere else to service my car and I'm telling all my friends and family to drive an Audi from Dallas Audi. read more

I've been with Audi Dallas for the past 5 years. Only talk to Matt Truong in the service department. He's the best.

I've been using this dealership going on two years. It's the same team and fantastic service every time.

Service was great, quick and easy! Have had very good experiences with car buying (Jaramy) and service here

Awsome as usual. It means a lot when you have great customer service, and you're made to feel special . Ramsey is that guy. I trust him and believe what he says. He's an upstanding, genuine guy. Audi if you don't know it you are so lucky to have him on you're team. Thank you. As well as the other mbrs on the team In the back ground. read more

I want to say thank you to Andrew Mireles. I went in for an oil top-off, and he noticed that I hadn't had an oil change in over a year. He also mentioned that I had come in for two oil top-offs since my last oil change. After reviewing the history of my visits, it seems that during those top-offs, the oil life indicator was reset, which led me to believe that my next oil change was still a long way off. I'm not happy that the oil life was reset when I only came in for a top-off. Again, thank you, Andrew, for bringing this to my attention and taking the time to explain everything to me. read more

great follow up - very professional. love getting the car washed. wasnt easy dealing with Allstate, but my service provider hung in there

Yes, I would like to thank Matt Truong for the great customer service and taking great care of me. He will most certainly be who I'll be dealing with whenever I need service. Very helpful, very honest and very informative. Thank you VERY MUCH! read more

I have used the service department at Audi Dallas since buying my car there 5 years ago. My service manager, Matt Truong, is pleasant, efficient, trustworthy and explains things very well. I never feel "upsold", and I'm in/out with a clean car quickly. read more

I don't leave reviews often, but my service advisor Lucio was the best. He was very attentive, knowledgeable, and extremely personable.

I've come here multiple times and worked with several advisors like Tim and Lucio. These people are rocking with the level of service and patiance they got to cover you :) read more

I did not leave with a car but it wasn't the dealships fault or the salesman. The salesman Jay Pack was absolutely amazing. His knowledge of the brand was amazing and his dedication to making me comfortable was astounding. When I'm ready to make a purchase, this dealership and Jay Pack willl be my only choice. Jay is amazing, go see him now! read more

Ramsey always takes care of me! He is attentive and quick to get the job that needs doing done! Can't ask for better service from someone!

The service was excellent. I was kept informed the whole time and I really appreciate all your help to get it done yesterday instead of making an appointment for next week. Thanks again. read more

Audi of Dallas is our home for vehicle service. Matt and Jalun are phenomenal representatives of the brand and the Audi Dallas family. They greet you by name in the service bay and make sure that communication throughout the processes / events / maintenance is clear, concise and realistic. Beautiful building and great waiting area with excellent amenities but it's the people who make it world class. read more

Booked my service on the same day and OBrayan was extremely helpful and informative. always gives me a sense of reassurance to have my car serviced at Audi Dallas. read more

Excellent service department. I'm glad I purchased my Audi from here. They take great care of the vehicles and treat their patrons with class. read more

Brought my s8 in for battery replacement, programing and inspection. Loved the service and Ramsey the service advisor was very professional and helpful. 5 star for sure and will return 100% read more

They diagnosed the issue and resolved it all in one day, and the appointment was easy to schedule online. Communication throughout the day was stellar, and they used ride share to transport me. The facility also has a lovely lounge. read more

Audi Dallas is great. They are very friendly and very thorough. I brought my car in for an oil change and recall, but in addition to that they performed other services, including cleaning my car, for free. Their customer service is excellent - Tim Bennet is wonderful. He provided me status updates throughout the day and arranged a pick up and drop off service as well. Highly recommend! read more

I like to get my service at Audi of Dallas. The staff there are always engaging in an authentic way. The prices are very comparable to competitors. They always honor their road hazard warranty, which I seem to use frequently. read more

Great service, Audi of Dallas is very professional and takes care of the customers every need. I very impressed with their hospitality, cleanliness and quality of service. Every experience with them seems to FLOW smoothly. read more

ZERO stars... Yes, I sure do. I want to thank the Director of Service for giving a directive to resolve the coolant issue and pressure testing/ full car health diagnosis fully and fairly. Unfortumately, the issue WAS NOT resolved and was met with sarcasm and fecklessness after he left the office. Supposedly no coolant leak was found with the pressure test and so they just topped it off. I park the car and had air-travel for a week and a half . I return to find LOW COOLANT - AGAIN. I took it for a 2nd opinion only to find its something called a "union" or what not tgat connects to parts, one being the coolant container/system... that needed replacing and ultimately causing the leak. Something inexpensive and shouldve been identified by Audi service professionals and was not. Very disappointing. Im telling every Audi owner I know to steer clear of Audi-Lemmon. So thanks. You all officially made me a detractor! Its service like yours that make people avoid dealerships for repairs. Stop lying to customers & DO BETTER !!@ read more

Audi Dallas - Coolant after Audi-Dallas "pressure testing" no- leak diagnosis - Car Dealers Near Me - Dallas, Texas

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Oliver is the best and give the best customer service and experience was amazing. Love the walk around inspection video

Best service and customer care in the metroplex. Audi Dallas remains family owned and maintains a culture that is client centric in the right way! read more

It has been my absolute pleasure to meet the staff at Audi Dallas, especially Jamieson Ford and the team of service advisors I am always treated with great respect. I am fully informed about the information regarding my vehicle. I also love that the dealership is always clean, polite, and very respectful. read more

Lucio Luna is the best, a true professional and he cares about his customers.....It shines a bright light on Audi Dallas

Great and consistent service experience every time from the moment you pull into the service area. Jamison did an exceptional job.

Very disappointing experience with the service department. My Audi RS7 was kept for over a week for what should have been a straightforward alternator replacement, and communication throughout the process was poor. I had to repeatedly follow up just to get basic updates, and the timeline kept changing without clear explanations. I was also told the car would be ready on a specific date, so I returned my rental car early based on that information. That completion date turned out to be inaccurate, which left me without transportation and forced me to incur additional rental costs. For a dealership representing a premium brand like Audi, I expected far better communication, accuracy, and respect for a customer's time. read more

I took my car in for service and found my service representative was polite and very professional. My car was finished earlier than promised. Excellent service. read more

Highly professional people working there, Oliver, the representative that check Man, and now everything runs smoothly. And Michael. The Thecnologist helped me to set up my phone with the car. I'm very Happy. read more