Inspect the car before leaving with time. This was…read moreinconvenient for me because it was fine until ants started appearing in the middle console and out of the steering wheel. Other enterprise locations did not have cars available to switch off with and it was too late for me to return due to my work schedule.

Unfortunately we had a pretty rough experience here, which is sad because Enterprise is typically…read morevery good. However, the staff seemed uninterested and were chatting the entire time when we went to retrieve the car. I paid for an SUV similar to a RAV 4 and was given a Jeep Renegade, which is about the size of a Kia Soul and NOT an SUV. The car was either breaking or just a bad car because it could barely accelerate! It also had an oil change light on. The staff was friendly but offered no money back or anything. I'll be looking for a different location next time. Also, the office of this location has a horrible odor, FYI.

Beware Avis in Plano, TX or anywhere for that matter. They lie to your face when asked questions…read more We had a reservation on the books for 2 weeks. We were the only white people in the store. We also were the only ones told they had no cars, after witnessing 3 AA's being issued cars. Such racist untrustworthy people. Scam artists! Avoid.

I'd give a 0 but can't! Had reserved a car on the lot on…read moresouth 75 but when called ahead they had n cars. Called reservation # and they had a Corolla in the Plano lot. Reserved the car for Sunday 11, because they closed at noon and return eod on Wednesday. Showed up and they did not have the car but had a truck. I said fine, even though I'd be paying more in fuel. Just rec'd a call from the store to confirm I needed to drop it off by 11, because that's when I picked it up, or be charged another day. That wasn't told to me by the person that took the reservation nor the guy at the counter till the phone call. BE AWARE OF THIS STORE!!!!!

Very nice comfortable vehicle. Spacious. The only drawback was getting in and out of the vehicle…read morewithout a running board! It would have been nice if a step stool was provided!

If you need a 15-20 passenger van this is your spot! I needed a comfortable van to carry 15 family…read moremembers to a few holiday functions around Dallas then to look at Christmas lights. The Capps location is convenient and the service is excellent. Id never rented or driven a van like this and they made it simple. Explaining everthing from stem to stern. I couldnt be happier. They provided me with a modern, clean well maintained van that made our family outing very enjoyable. Highly recommended.

Since Hertz only auto replies to all negative reviews with the same canned response, I've copy and…read morepasted this review where I can. Hands down one of the worst car rental experiences I've ever had. Zero professionalism or empathy from the on-site manager, Rick. We reserved a rental car well in advance because we needed reliable transportation to take my family to my mother's funeral the next morning. This was not a leisure trip and we didn't want a large vehicle for fun - it was a deeply personal, time-sensitive situation that required a 7 passenger vehicle. When we arrived in town from Hawaii, we were told they did not have the vehicle we rented. Then suddenly they called and said they did but we'd have to wait for them to clean it. Then the story changed and said that this vehicle was actually considered an "upgrade," and we'd have to pay more per day to take it. Our only other option? Pay out of pocket for an Uber to travel two towns over to another Hertz location to get the class of car we had already reserved. So Hertz failed to provide the vehicle we booked, and that became our financial responsibility to fix. Something that has never happened at any other rental company, hotel, flight or any other reservation I've ever made. Because we had no choice, and because my family needed transportation for my mother's funeral, we were essentially forced into paying extra for a vehicle we never asked to upgrade to. When we tried to resolve the issue, Rick repeatedly deflected responsibility, claiming "it's coming from corporate" and that there was nothing he could do. When I called corporate directly, they said the exact opposite, stating that the decision was up to the location manager. I've been in upper level management basically my entire adult life. If you're going to manage a location, you should have the decency to take ownership of problems instead of passing the buck, especially when customers are dealing with something as serious as a funeral. Even in the absence of my specific situation, you shouldn't fail to provide what's already reserved and then push the financial responsibility onto the customer. I will never rent from this location or Hertz again.

I reserved my car two weeks ago, it was a large SUV. I received emails reminding of my reservation…read moreas normal. I've rented exclusively at Hertz for 10 years. I showed up 9 minutes after they opened only to be told they don't have my car. My entire week was based on renting this vehicle and not only am I being told with a bad attitude that they don't have any cars, corporate is willing to do NOTHING about it. When I called the Hertz support number, they were willing to do NOTHING for me. Then as I was talking, the guy hung up on me! I don't see how this is possible. They had all of my information and I didn't even get so much as a phone call. Not once did the gentleman behind the counter apologize. When I said, "well it's not your fault", he said "you're right, it's not". RUDE, RUDE, RUDE! Thanks for nothing Hertz. I was able to call another car rental company and rent a vehicle, but I paid same day price and it was almost double. I am disappointment and at a loss for words that a large company such as Hertz could dishonor their word and reputation and not think twice about it. I'll leave a review anyplace I can and complain to their corporate site, but nothing I can do will fix the inconvenience they've caused me. WHAT A JOKE HERTZ TURNED OUT TO BE. Very disappointing.

All went well with no issues. I find all National Car rentals to be consistent. I would recommend…read moreto others.

I have executive status at National and they SUCK! I had problems w/ my personal auto where the…read moremechanic wasn't going to finish the job before the weekend. So, on Friday, 8/27/21 with about an hour before closing, I call their reservations dept at 844 382 6875 and rent a car for the weekend, Friday thru Monday. Before I hung up the phone I had the "confirmation" in my email, so I thought everything was great. Fast forward 15 minutes...I'm already in my Lyft on my way up to the Plano location when the manager calls me to tell me they do not have anything available, I'm like WTF!!! I'm loking at my email on my iPhone and I have a confirmation, whaddaya mean you don't have a car? He gives me some BS that the system has some lag and that their availability is not really "live time" or some shit like that. I tell him I'm already $12.00 into my Lyft ride on my way up there and all he can do is apologize and says "I can continue to come up there but he cannot garauntee he'll have any cars available when I get up there. So, I told the Lyft driver to turn around, I was certian I'd get this resolved thru corporate. The below images of correspondence are in chronological order. Notice the dozen or so customer service reps all promising the same BS. First, the insincere BS apology, then their BS commitment to get this resolved. To date (9-20-21) I have yet to speak with the F'n manager, or anyone for that matter from that location. I'll be doing a status match on a competiting rental agency and going to give the rental days away to someone I don't like...

I'm very happy with this enterprise, usually I get set up with a sedan which makes me very…read moreuncomfortable since I drive a lifted taco. The young man I spoke with on the phone I think his name was Ashton hooked me up with a sweet Nissan Frontier because of that fact which was awesome. I'm happy they consider the vehicle you already drive. I was hit by a tire and wheel that rocketed off the President George bush turnpike and homing missiled my truck with me and my cat in it about to step out to the vet. It was crazy! This happened after business hours and unfortunately during spring break so enterprise was very busy but they were able to hook me up with a great ride that doesn't make me feel extremely anxious to get my truck back, fingers crossed the insurance company doesn't total it out. I'm rarely happy with rental car places but this one was great. Thanks Ashton, gosh I hope I have that right.

This was supposed to be our second time renting from this location during our visit to Plano for a…read morework seminar. On 3/15/26 at around 10am, the man from the counter gave us an unforgettable experience dealing with an Enterprise employee from this location. Initially we booked through Enterprise's phone service to ensure that we would have a reservation before going to the actual location to pick up the car. We paid for an Uber to get us to the location. Upon arriving, there was one man working at the counter. He was informed that we had a reservation. Upon checking, he informed us that there are no cars available anymore. He proceeded to complain that the booking was done 30mins prior and that they have 60-80 pick ups and drop offs from yesterday and that day to work on. Another coworker of his came in during that time and they both complained about their day/work on a Sunday. When asked if there is any other Enterprise location that has an available car to rent. We were brushed off to figure it out for ourselves because he needs to help another customer that came in. There was just one customer after us. So we just went outside to figure out our next best option, which is renting from a different company. Our jobs require us to provide customer service as well, I get the stress that a job gives a person. But don't be so obvious about it though. Try to learn how to manage it especially if you're right infront of a customer. It is so off-putting. At the end of the day, as an employee of the company you signed up to do the job. For Enterprise, I think the current reservation system needs to be looked into. The reservation service through the phone or online needs to match with the actual location. In situations like these, it just causes unnecessary stress and is just a waste of our time.

Avoid this rental office at all costs! We rented a car from them, three weeks later received an…read moreadditional bill for "repairs" - it's a total scam and a ripoff, this office obviously pads their bills with made-up charges. If I could give zero stars I would.

Just don't! If you ever listen to anything from me... avoid at all costs. You might have a better…read moreexperience at a different location, but avoid this one. And it starts with the franchise owner down to the staff. Just keep driving by and find a different place!

Abandoned on my wedding day by National. If possible to give a -10 score, I would do that. Our…read morerental car had a flat tire, no spare tire, and had to be towed. We were abandoned 35 miles from our resort by National. Their service towed our car. No replacement vehicle was ever brought to us. We had to secure alternative transportation which cost over $1300. I have been a member of the Emerald Club for 20 years. Never again will I rent from National.

This national has A1 hospitality and customer service. Kurt always took care of me as for car size…read moreneeds and exchange because it needed service. Got me in a new one when they have it available

I had such a pleasant experience at this location! The person who checked me out seemed to be…read morejuggling a lot when I was there (they'd just opened), but once he got settled, he took care of me quickly, and gave me a brand new car, which I appreciated! The return process was super quick as well. This place is super convenient, no need to travel to the airport for a car now. I'll be back!

I am currently working with my banks because I paid every week was charged every week and then they…read morehit me with 1,109 and change saying I didn't pay i brushed it off now. I was behind 2 weeks just moved they did work with me I called Saturday feb 1st 2026 to pay the 2 weeks I was behind I found out today 1/6/2026 that the car could of been paid on the first went for repo on Monday the 2nd and now they are charging me 1,700 almost 1,800 when he Erik should of took my money, the BBB WILL HEAR FROM ME

For starters, I would like to point out that my rental profile states that I prefer a luxury…read morevehicle such as an Audi, BMW, Mercedes or Lexus. I arrived on Monday, August 11, 2025 to pick up my rental at 7:45 a.m., which was 15 minutes after they open to see an employee and three customers waiting outside for the manager to arrive with the keys, as he was running late for work. This completely threw off my work day, as my day starts at 6 am and I left work to pick up the rental with hopes of returning to work within 30 minutes. I knew immediately that wasn't going to happen. If waiting for the late employee wasn't enough, I then had to wait for the young lady to take the subaru to the back for cleaning, as it was just returned. While I was waiting, the gentleman that was running late informed me there was another option so that I wouldn't have to wait any longer. At that point I didn't care that it was a jeep and that it was on empty, as I needed to return to work as soon as possible. I immediately put gas in the empty vehicle, and when I made it to the highway, numerous warning lights came on regarding the ABS features, crash control features were disabled, an image of the vehicle crashing kept appearing on the screen, the tires were low on air and all the fluid levels were low. I had to stop again to put air in the tires and numerous servicing lights kept popping up, but I only needed the rental for a few days so I didn't make a big fuss of these things. When I was informed that I would be in the rental longer than expected, I called to exchange the vehicle and explained all the issues I was having, but the person I spoke with seemed bothered that I was calling and informed me that I couldn't exchange the vehicle unless I could make it to Plano before 5. It was 4:30 and I was coming from Garland so that wasn't going to happen. I asked if I could exchange the vehicle on Saturday, but was informed that they were closed on Saturday, therefore, I stayed in the rental and dealt with the numerous annoying service issues constantly appearing on the screen until I returned the rental on August 22nd. I will NEVER rent from this location again.

I always recommend calling ahead and making sure the place has whatever car you want. In my case, I…read moreneeded a truck. The folks are very patient and helped me sort things out with my insurance. FYI, make sure you have your insurance policy number because it moves things along MUCH faster.