Want to know why our insurance rates are sky high? This place! Charged me over $1800 for an estimate and over 3 pages of replacement parts, all mechanical and nothing requiring "Tesla certified". I took the car to my shop and fixed it requiring less than 1/3 of the parts they said it needed. This place should be ashamed of themselves for attempting to screw insurance companies and/or out of pocket customers like this. They even almost begged me to let them fix the car, even saying I won't be able to get the parts. I did! #beware read more

They couldn't give me an estimate unless I used them and only after they take your car apart. Most collision companies that I've been to give you an estimate and then if they find something during the work, then they give you an estimate on adding that. Went somewhere else. read more

Paint peeled off on car roof and I'm sure Dallas weather would have only done more damage. I got 4 quotes from Yelp. Hance's made me come in for estimate. They were much more concerned about the entire job done correctly and a fair realistic estimate. Caleb sealed my estimate with a hand-shake. A bit more costly than the other estimates I got but I felt they would do the job right. When I got the car back (4 days in shop) they had detailed the car and fixed many other places where I had small paint issues. My car now looks brand new! Communication is the reason they didn't get a 5 star! Though they told me they'd keep me posted on progress, I heard nothing via phone or text. I ended up calling on status. Car looks beautiful! Great job with attention to detail! read more

Very pleased with their processing of my State Farm claim. Such an easy process. The staff was friendly and informative. I'm happy with the end result too. read more

Hance's Uptown Collision - Before - Body Shops Near Me - Plano, Texas

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Cabo is back, and he's as good as new! Several weeks ago, I shared with y'all how my sweet friend of Alliance Dent Repair, April Joyner Kinsey gave me a referral after I was treated pretty poorly at a large collision repair in Plano. She sent me to Kirby and crew at Hance's Uptown Collision Center. From "hello" this was the best experience ever. They are kind, thorough and professional. Carrie at the front desk is an absolute Wonder Woman. They got the work done quickly and made my brand new vehicle just like new. Estimate from the icky collision place? $1800+. Hance's repaired my car perfectly for UNDER $400! My car was washed when I picked it up! Sparkling and ready to go! Thank you, April for the amazing referral. Thank you, Hance's for going above and beyond!!!! read more

Hance's Uptown Collision - My car is perfect! - Body Shops Near Me - Plano, Texas

Awesome experience at Hance's. Everyone here is so friendly and accommodating. Prices are very reasonable as well! Came in to get my mirror cap painted, and color match was spot on. They let me drop off both mirror caps so one could be used as a reference and I was able to keep my car as I waited. Turnaround was about 3 days, but would have been less as they were waiting on a replacement for the paint sprayer on the day I dropped off. Will be coming back if I ever need body work on my car :) read more

Hance's Uptown Collision - Mirror painted to match - Body Shops Near Me - Plano, Texas

Took my car in to repair hail damage. Dropped it off July 27th. When I made the appointment, I asked the person who took my call what the average time is for this type of repair. She said around 3 weeks. I fully understood that was an estimate and it could take longer. However, the job wasn't completed till late September. As frustrating as that can be, I know that there can always be hangups with a job like this, so in and of itself, the delay wasn't the worst of my experience. The communication is the main reason for my review. My initial contact was slow to respond to texts, emails and phone calls. Sometimes, she didn't respond at all, and I had to reach out a second time. I reached the point where I went to the shop to speak with the general manager about it. He apologized and led me to believe that he would take over to make sure it didn't happen again. Initially, (the first 3 days) his communication was better. Subsequently, it would take him days to respond to a text or email. When 2 different people from the same business communicate that poorly, I'm assuming it's their M.O. My case eventually was given to Jose, and his communication was fine, but by the time he took over, I was too frustrated to care. If you use this business, just know there's a good chance the communication will be poor. One fact I forgot to mention in my initial review. In the process of repairing the hail damage, they screwed up my car's computer, so now I'll have to spend several hundred dollars to get that fixed. read more

I brought my Tesla in for an estimate last month. Spoke with a guy who took pics of the car etc. He said he'd send me the estimate later that day. I never got anything. I followed up by email and no response. Such great customer service lmao read more

After calling several places for an estimate and getting the run around, I found Hance's and I'm glad I did. Sent photos of the damage via email of my exterior door handle that came off. An estimate was prepared less than 24hrs later and beat the competition (commercial shops) by hundreds of dollars. The estimator, Caleb, was superb in his customer service, ensuring the process and estimate was throughly explained and answered ALL of my questions. The repair took only a few hours. The BEST PART - the repair was actually LESS than the original estimate. They were honest and refunded the excess amount! Customer service + honesty = Loyal and happy customer. read more

Always take my car to Hance. I trust rob and his crew to always take the best of care with my vehicle, weather it's a large issue or small. Came in recently with a loose reflector by my headlight. One of the gentleman secured it until I could get the new part in. While they were attaching the broken reflector put more air in my tire without asking since my indicator was on and very quick about the whole process. Got a call back quickly about the new part, and once they had the vehicle.. took maybe 5 minutes .. so so wonderful. Love this team read more

They replaced a broken passenger side mirror and did a nice job. Very professional and easy to communicate with. The mirror looks like the original and I am happy with the job. read more

Just got my car back from the shop and am very pleased with the overall experience. Michael was absolutely amazing! His communication, kindness, and transparency from the moment I dropped my car off all the way till I picked it up, made the entire process so much better. Very appreciative! read more

These guys are the best. Honest. Fair prices. John really knows the cheapest route to take that still maintains quality. They've fixed the paint and did bodywork on a couple vintage Porsches for me. They have another shop in Plano, go see Mark, he's the expert there. I went in to get some paint damage looked at and Mark said I can fix that. He came back w some tools and my car looks great now, didn't even charge me! In this day and age when you can't always  trust these guys are a true find. And the Plano shop is expanding and will have automotive repairs soon as well read more

I was involved in a hit and run accident that completely mangled the front of my car. I was looking at collision shops in the area and found hance's uptown collision. All of the positive reviews sold me! I called and spoke with Carrie who helped me arrange my vehicle to be dropped off. The only frustrating part was dealing with my insurance company but that's a given. Alton and his team made sure to keep me in the loop, answered all of my calls and emails (there were quite a few), and returned my car in pristine condition. They even washed and polished it! Given that I found them based on the great reviews, I had to leave yet another one. Thank you all for getting me taken care of and back on the road. read more

Mark was a great help and offered solutions to help save money. He found the list of parts I needed and he gave me a free pen, haha

Mark was able to help touch up my paint and did a great job! Would definitely recommend this place to others

My Christmas present came super early for me this year. My BMW had a pretty bad scratch on the bumper. I requested repair quotes online from several Bodyshop. I received quotes as high as $950. I decided to take my car to Hance's Uptown Collision. I'm not exaggerating; they fixed my car in less than 5 minutes. I was amazed; I opened my mouth wide in amazement. I couldn't believe they fixed the scratches in less than 5 minutes. To make this experience even more impressive for me, they did not charge me a dime. Most body shop knowing this is a job that won't take time would still have told me to leave the car and come back in 6 hours to make it look as if they worked on it for several hours. Some might even claim they changed the bumper; not this guys, I respect their honesty and transparency. Guys, if you need a trustworthy body shop, look no more. John and Carrie, you guys are superstars in my book. read more

Hance's uptown collision helped get my car back in working condition and it looks great! I would 100% recommend them to anyone! Mr. Alton oversaw my repair from start to finish and he was super helpful. He answered all my questions in a timely manner was very nice and friendly! Thank you Hance's!!! read more

My 3rd time doing business with Hance's Uptown Collision; this visit was just like the other 2, a great experience. Tamara and Alton are nothing short of excellent and kept me up to date throughout the repair process and coordinated with the insurance company to make sure the repairs were done right and to my satisfaction! The repair work is perfect and they stand behind repairs for a lifetime. read more

Wow!! Is all I can say! Such an amazing job. I first chose this company not because of the good reviews but because of the bad ones. Any company who takes that much time to respond to the misleading reviews must care not only about their business but also cares about what people write about their business. The people who are employed there are amazing as well. All I can say is that they really do care and want to get it right the first time. Hance you have earned a customer for life. read more

Everybody at Hance was very helpful and professional. Carrie told me exactly what to expect and is experienced in handling insurance claims. Made it so easy for me! Jason handled the repair and took great care of my car- down to the last detail. I am very happy and satisfied with the quality of work and so glad I brought my Mercedes here. read more

Absolutely horrible service. I was given a three week time estimated that turned into over a month. The lack of customer service was apparent in the few emails and calls experienced. Most importantly, the communication between their business and client was to the point of disrespectful. The time I spent dealing with insurance, extending car rentals and having to follow up with their team was outrageous. To tell me lll get my car at the end of the week then not update me that I was in fact not getting my car till the day before was upsetting to myself, as well as unprofessional. Go somewhere that will give you accurate time frames, updates and just decent, professional communication. read more

I ain't gone lie my people and hances got me right! Took a lil minute to get my parts in but Everything came together wonderful and I can't forget Carrie and Kirby with the great service and communication throughout the entire process! read more

Repairs were done in a timely manner. Customer service and communication were outstanding. I highly recommend this business.

They were super nice and professional and I liked them a lot! I totally recommend them, but unfortunately, I will be going with someone else. read more

This is a family owned business with top-notch customer service. I have taken three vehicles to Hance's for repair, and they did great work each time. If you are looking for fair, trustworthy, and quality service, then this is the place. Highly recommended! read more

i have only heard of good professional work, with ethical honest employees