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    Capps Rent A Center

    4.8 (5 reviews)

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    Hertz Rent A Car

    Hertz Rent A Car

    1.7(87 reviews)
    2.4 mi

    Since Hertz only auto replies to all negative reviews with the same canned response, I've copy and…read morepasted this review where I can. Hands down one of the worst car rental experiences I've ever had. Zero professionalism or empathy from the on-site manager, Rick. We reserved a rental car well in advance because we needed reliable transportation to take my family to my mother's funeral the next morning. This was not a leisure trip and we didn't want a large vehicle for fun - it was a deeply personal, time-sensitive situation that required a 7 passenger vehicle. When we arrived in town from Hawaii, we were told they did not have the vehicle we rented. Then suddenly they called and said they did but we'd have to wait for them to clean it. Then the story changed and said that this vehicle was actually considered an "upgrade," and we'd have to pay more per day to take it. Our only other option? Pay out of pocket for an Uber to travel two towns over to another Hertz location to get the class of car we had already reserved. So Hertz failed to provide the vehicle we booked, and that became our financial responsibility to fix. Something that has never happened at any other rental company, hotel, flight or any other reservation I've ever made. Because we had no choice, and because my family needed transportation for my mother's funeral, we were essentially forced into paying extra for a vehicle we never asked to upgrade to. When we tried to resolve the issue, Rick repeatedly deflected responsibility, claiming "it's coming from corporate" and that there was nothing he could do. When I called corporate directly, they said the exact opposite, stating that the decision was up to the location manager. I've been in upper level management basically my entire adult life. If you're going to manage a location, you should have the decency to take ownership of problems instead of passing the buck, especially when customers are dealing with something as serious as a funeral. Even in the absence of my specific situation, you shouldn't fail to provide what's already reserved and then push the financial responsibility onto the customer. I will never rent from this location or Hertz again.

    I reserved my car two weeks ago, it was a large SUV. I received emails reminding of my reservation…read moreas normal. I've rented exclusively at Hertz for 10 years. I showed up 9 minutes after they opened only to be told they don't have my car. My entire week was based on renting this vehicle and not only am I being told with a bad attitude that they don't have any cars, corporate is willing to do NOTHING about it. When I called the Hertz support number, they were willing to do NOTHING for me. Then as I was talking, the guy hung up on me! I don't see how this is possible. They had all of my information and I didn't even get so much as a phone call. Not once did the gentleman behind the counter apologize. When I said, "well it's not your fault", he said "you're right, it's not". RUDE, RUDE, RUDE! Thanks for nothing Hertz. I was able to call another car rental company and rent a vehicle, but I paid same day price and it was almost double. I am disappointment and at a loss for words that a large company such as Hertz could dishonor their word and reputation and not think twice about it. I'll leave a review anyplace I can and complain to their corporate site, but nothing I can do will fix the inconvenience they've caused me. WHAT A JOKE HERTZ TURNED OUT TO BE. Very disappointing.

    Photos
    Hertz Rent A Car - Apparently, cleaning is not high on Hertz's priority list. Carpet is bold and filthy.  There is boxes and clutter everywhere.

    Apparently, cleaning is not high on Hertz's priority list. Carpet is bold and filthy. There is boxes and clutter everywhere.

    Hertz Rent A Car - Closed early

    Closed early

    Hertz Rent A Car

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    Capps Rent A Center - carrental - Updated May 2026

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