Wonderful car leasing experience with Jimmy Glen and FairLease. This is my second lease with this company and I highly recommend to anyone looking for the best car leasing experience. Great service, very efficien, answered all my questions and dound me the perfect car to fit my budget and lifestyl. Definitely give FairLease a call for your next new car. read more

Ok, I have rewritten this review several times. BUT This is the nicest I can possibly be with this company! Worst f×cking experience of my life! This is an absolute scam! They lied during the sales process. To Date I do not have a bill of sales, lease documents NOTHING despite several requests. They don't tell you if you convert to a lease it's the same as rebuying your own car, plus sales tax. When asked why did my payoff increase by 9thousand dollars. THIS Pirahanna of a sales person, lied to my face citing this is just how the lease calculates your payoff! They will screw you every way possible! Do Not Lease From these Scammers! Absolute Trash! Stay far away! If you do lease expect to be screwed! Management is even more trash than the sales clown! read more

Had a review on here but FairLease got my review taken down because I used the gentleman's full name. Just makes you think how many other bad reviews that they ended up getting taken down? With them complaining about my review just makes you understand why you need to stay away from a business like this. In my opinion, in my experience of buying over 25 vehicles this company reminds me of the sales people in the 80s very slick, sly and has a bunch of smoke and mirrors. read more

As I wrap up my second lease from FairLease, I have experienced awesome transactions with my rep John Tatum. For the last few months the search with the limited inventory has been difficult, but yesterday we closed the deal on my 2022 Tacoma Limited. I had equity in my previous lease and was very pleased with value they applied as my cash down. After dealing directly with local dealerships and their adding of a market assessment dollars to the MSRP, it was totally frustrating. None of this nonsense with FairLease. Over the years, I have recommended FairLease many times and everyone that has worked with them have been pleased. If you struggle with the direct dealership process, reach out to FairLease. read more

I want to say a big thank you to Otniel Ortiz for making my car buying experience amazing!! His communication and follow through have also been wonderful. This car buying experience was very pleasant and quick. No pressure tactics or sales gimmicks, just great customer service. I would highly recommend Otniel for your next car buying experience. read more

I was leased a vehicle with Fairlease with the intent to purchase. I was told had no prior accident history and the carfax was provided to me confirming this information however when I was involved in a fender bender and attempted to pursue a diminished value claim, it was determined by the 3rd party insurance provider that the car had already been involved in 2 prior accidents before I leased the car. I notified the dealership to try to get the issue resolved and they had no adequate solution to assist in rectifying the matter. I was basically left to just figure it out after I was deceived with the information that was provided to me. I am very disappointed in Fairlease and the credit union because I have been a customer for over 25 years and this is how they choose to treat a loyal customer. I multiple accounts with CUTX and is just hurtful to basically be told oh our bad there is nothing we can reasonably do to rectify this matter. read more

Worst dealership, ever. I'm in the hole now on a 5 year lease, like $18000. Getting the runaround on service arena car. Any kind of consultation for any transaction? I have a truck now. Falling apart. Can't get a rent. Al car can't get anything from them. I hang up the phone on me. It's terrible. Tell me he'll get right back to me. Never get back to me. Worst customer service ever read more

Buying the car was so easy and pain free. Servicing the lease will then be painful for many years to come. First, the antiquated technology - paying my bill each month was a nightmare before I signed up for monthly autodraft (which you have to call to set up...). It's difficult to reach people when you need anything. Every time I changed insurance companies I went through months of back and forth before they finally added it correctly to the account and stopped sending bills each month for their added insurance. The third time this happened, they added the insurance to one of the cars, but not the other!?! Just hassle after hassle. The hassle you save at the dealership on day one is not worth working with this disorganized credit union. As I got to the end of my lease, I called to buy off the cars and literally couldn't get anyone on the phone to take my money, "Well they're just so busy in that department. I can send them an email asking them to call you back? Will that work for you?" No. It's 2023. Why can't I see info about my lease online? Why is there no one available when customers need service? UPDATE: the new president, Jeff, reached out directly to look into my issues over the years. I truly believe that he wants to improve their experience and he mentioned they have plans to upgrade technology in the near future. I appreciate the personal help with removing the insurance problem and he got me in touch with the right person to buy out the vehicles. Thanks for your help, Jeff. read more

John Tatum has been a really great rep for me with Fairlease. This is my 2nd car with them and I've had nothing but great success. John knows exactly what I like and he's delivered both times, and he's always there when I need him. I've recommended a person to him he found her exactly what she wanted so, if you're looking for a good lease car go to Fairlease and ask for John Tatum, let him know Chandra sent you! read more

I'm now in my 3rd lease with FairLease. I can't imagine going anywhere else. The service is very professional with no pressure. It's all about what you are looking for. This time around Gary Charlton helped me get the car I wanted and made the process simple and transparent. I really appreciated that. I tell anyone in the market for a new car to seriously consider FairLease. 5 stars! read more

Ruthless company. No empathy at all. Don't let your business get slow or lose your job because they will not work with you whatsoever. They finessed me into a loan because my fico was very high only to create negative equity in my vehicle by 20k almost. Banks, credit unions, finance period is a scam. When will "We the people" unite and stop these people from taking advantage of us. Take our power back. This is the last time I'll get scam. read more

I've had my car for over a year now. The car is in great condition still . John Tatum was amazing! He worked with Leo Pietro who was also amazing. I originally applied for a Auto Loan with traditional financing. However, Leo gave me an option to lease or Buy a vehicle. I decided to go with a Lease as it is more beneficial for me. That's when John picked the vehicle out and ran the numbers. Next thing you know FairLease was delivering the vehicle to my home. :) I've had nothing but a great experience so far and hope to continue to do business with FairLease in the future. Thank you for all your help ! read more

I was referred to FairLease by my credit union after, based on the poor reviews of the 3 major lease services in Houston, I asked them to give a name of an honest service. Enter FairLease. I could not be more pleased with their performance and especially my agent, Tim Spotts. He found the exact Jeep Gladiator I was looking for and had it delivered to me within one day. As a retired engineer and teacher, I value people who follow through on their word. Tim and FairLease are that. I highly recommend them to anyone needing to lease a vehicle. read more

FairLease - Car Rental Near Me - Allen, Texas

I had been contemplating on buying or leasing a car for about a year. My car was paid in full and I hadn't thought about a car note in 4 years. I knew it was time but didn't want to go through the hassle of sitting in dealerships for hours at a time and hearing the same ole same ole spill. After finally deciding to lease and knowing what car I wanted, I took a chance with my credit union and reached out to their FairLease Department. It was the best decision I've made in a very long time. Gary Charlton contacted me, asked what I wanted and found the perfect car. It was painless and such a great experience. He was patient, understanding and dedicated through the entire process. It took less than two weeks and that's only because I was indecisive, but my SUV was delivered to me and I can't stop smiling. Please give Gary a call. You won't have to do anything but tell him what you want, take the keys, a pic and tell Gary thank you. He's awesome. The process was awesome and my new SUV is awesome. read more

Love my Toyota Tacoma....had been a Nissan Frontier owner for 22 years....had 2 that were great vehicles....was having a hard time finding another and did not like the new body style.....selection was limited and did not like the typical back and forth that the new car dealers feel they must do.....wanted a straight forward deal with honest talk....John Tatum from FairLease did exactly that....he helped me find just what I wanted without a hassle....Toyota pickup was delivered to my home and they gave me a good deal for my Nissan trade-in... great customer service, friendly staff.....thank you.... read more

This was our third time using FairLease and it just keeps getting better and easier. Leo was our consultant on this one and he was fantastic. Given the market it was a little harder to find exactly what we wanted but he worked relentlessly and was able to cone through. Leo was always available and super responsive. When this lease is up we'll do it again. read more

Thank you Joe for making things so easy for us. Joe was always so friendly and would make himself available at anytime. We will definitely be using FairLease in the future. read more

Don-Eric is an amazing person to work with at Fairlease. From our first conversation he made the process extremely simple, found the vehicle I wanted within 24 hours and worked with my hectic schedule to make delivery seamless. This process is the simplest auto transaction I have ever experienced with no pushy salesman. Great experience!! read more

I leased my 2013 SUV from Fair Lease. It was the 1st Vehicle I leased from them. I went from a 2011 Acadia Denali to the 2013 version, with more upgrades, and my payment actually went down. I've been leasing vehicles for 15 years now and this was probably the best deal. They finance the lease so there is no middleman markup and there is no dealer markup. That's why my payment for a newer SUV was actually cheaper than my older SUV that I leased from another firm that farmed out their financing and marked up the vehicles. Highly recommended. The staff is great and the process was as simple as it gets. read more

FairLease - Car Rental Near Me - Allen, Texas

Joe Wall made my leasing experience so easy! We were able to communicate through texting when I couldn't talk on the phone, and he was able to send all my documents to email for me to complete. It was quick, easy, and painless! I would recommend Joe to anyone looking to lease! read more

So one thing about when you give reviews you have to give the opportunity for the interaction to be changed. Today I was called by the President, and he went line by line and gave me more insight of the transaction and what they look for on commercial leasing. Not only did he spend the time and explain but he heard what I had to say and acknowledged my point of view. And for that reason, I had to come back and post. I now have his information and we will work together to establish a new relationship. read more

Leo DiPietro is the best! I have been looking for a car for me and my son and he made sure I was getting exactly what I was looking for. He made it super easy and hassle free. Most stress free car shopping I have ever done. Will def recommend to friends and family read more

Do yourself a favor and never, ever go to a dealership again! Fairlease will help find the vehicle you want, in your price range and deliver it to your door. This is the 3rd vehicle we have leased and each time has been so easy! Joe Wall was so great to work with! He helped us find the perfect car (2020 Mazda CX-5) for my daughter's 18th birthday. He took the time to listen to our needs and budget. We definitely gave him a challenge to work with and delivered on his promise - my daughter's car arrived right at birthday party time and she was thrilled! We're very happy with the entire process. Thanks again for making it so easy! read more

I recently traded in my beloved, leased SUV for a super sassy mom-mobile...aka a mini van. Sharon at Fair Leasing made the process super easy, and really enjoyable. When I contacted Fair Lease through the general info form, Sharon reached out almost immediately. Within 30 minutes we were on the phone talking about my ideal new car for my family of (almost) five. Over the next couple days she hunted for my Black 2017 Chrysler Pacifica, with a price I could afford. I told her from the beginning..."Sharon, I have no money to give you for a down payment, and my payments need to stay below $400." And sure enough she made it happen. When my black minivan got stuck in transit, she kept me updated on whereabouts constantly. When I told her I was tired of waiting (two weeks later) she quickly found me another van, in a comparable color. She delivered it to my driveway the very next morning at 10am sharp, just like she said she would! The process was incredibly easy and convenient. My parents even got $250 for referring me! I LOVE their program, and am super thankful to Sharon and Fair Leasing of Dallas. read more

When you are ready to return, they will make a million promises to pick up and break every single one. meanwhile, they'll keep charging you every week. Predatory company. stay away. read more

I absolutely love Danny at Fairlease! He's so patient and always works with us to get the best deal. We have used him twice for a lease and the experience has always been quick and pleasant. Even before COVID, they deliver the car to you saving you from vultures at car dealerships. The first time we leased he even sent us Tiff's Treats as a thank you for business. Fairlease has a forever customer here! read more

Where to begin, this experience was amazing! We had a car that we were upside down on because we got a bad deal when we first got the car; the interest rate was ridiculous! I went on Fairlease and used the chat feature as I was at work. Thomas helped answer all of my questions and took it from there. It was so easy- he did all the research, arranged everything, and made it all seamless. It was quick and everything was as promised and transparent. They tell you everything upfront and make it as easy as possible. THANK YOU! read more

This has been the worst buying experience I've ever had. I would love to give this car back and go buy somewhere else.

So I had a transmission go out in the vehicle on June 20 2019. The warranty Dept said because the car had over 100k miles they would not fix it. We got in touch an had a conversation with the Fair representatives. I was told to return the car an I would be able to get another car 7 to 10 business days later. They picked up the car on June 25 2019, it is now July 24, 2019. They have already auctioned off the car received the money from that, they have taken a payment from me for the last 4 weeks I did not have the car. I was told after speaking to countless people an on there recommendation from multiple managers supervisors etc to close my bank account. This has by it self cause a major upset to my life as I have auto pays for other services tied to that account. Now that was 2 weeks ago, an they now have tried to take money still from that account. I'm being charged a fee from my bank every time they try to take money. Also I have not been able to get another car because there system shows I still have the vehicle. This has persisted for 4 weeks an I'm no further now than I was week one. 1. They are still attempting to take money from my bank account. (That I was told to close by them) 2. I'm un able to get another vehicle because they can not get it in there system out of my account. (The acknowledge they pickup an took the vehicle from me) 3. I have spoken to over 20 people an spent hours on phone an in there chat feature trying to get this resolved. (Every Time having a supervisor, or manager say they will call me back an have escalated the issue. Have yet to hear back from anyone in any manner.) I feel now they are just pushing me off an hoping the problem will resolve itself. Also that someone else will take care of it. "Be aware that this is not a isolated incident" they have told me that I'm not the only one going thru this situation. read more

Christy Burke worked hard to find the exact vehicle I wanted, then had it delivered to my home by an excited and polite young man. The whole process was so easy. This is our third vehicle with FairLease and I expect it won't be our last. Thank you! read more

I was upside on both of my vehicles and Jeff Losner from Fairlease worked a miracle to put my husband and I and 2 brand new cars. He worked day and night on our paperwork to get us the best deal possible. We appreciate the great customer service he provided as well. Fairlease thank you for a great experience! #happytoyotaowners #fairlease #customersatisfactionguaranteed read more

This was my first time doing business with FairLease. Terry Hill was informative and very easy to work with. Through my many questions he always answered as if they all were important. He took the time to understand what I was looking for and found it quickly. There were a couple problems with the vehicle that were discovered after the car had been delivered to us. Terry worked diligently to take care of them. We are happy with the vehicle and happy with FairLease/Terry Hill. read more

This is a horrible company. They locked me out of my account for 5 weeks making me unable to see my charges, ballooned my rates and then repossessed the car. Then demanded I express mail over $1,300 dollars for next day receipt - which I did and then they refused to let me pick up the car the day they told me it would be released the same day for me to pick up. Then within hours they moved the car more than 100 miles away so that I could not retrieve the car, knowing they never intended for me to be able to pick up the car. And I'm not the only one they've done this to in the past few months. Do your internet research and find out if what I'm saying is true. STAY AWAY FROM FAIR XCHANGE LEASING / UBER LEASING OR YOU WILL REGRET IT. read more

FairLease was such a great experience! It was super simple and they helped me find the perfect car. I had a mustang and still wanted something sporty but I also wanted to go for more of a sedan. I test drove a few cars and Fairlease found me the most beautiful preowned Infiniti G37S. I love the car and I loved the customer service. Thank you FairLease! read more

My husband and I had the best experience at FairLease! We were upside down on our vehicle and we just had another baby, so we needed something bigger too. Jay Stauffacher was Awesome!! He did all the research and found us a Great vehicle that has just the room we needed, and was within our budget too. Not to mention, we didn't have to drag our brood to a dealership or office. They drove the car right to our home and picked up our trade in as well. Double Awesome!!! Would highly recommend!!! read more

ABSOLUTELY HORRIBLE CUSTOMER SERVICE. I am being bounced for over 2 hours now and no one seems to know why i was charged 414.22 for mileage overages and no one knows who to send it to. Billing has excess mileage, a number, but not the amount of miles. The actual amount of miles over charged at the contracted rate would be way lower but no one cares or knows....FAIR has been utterly ridiculous from day one with dealing with issues and I would never lease another vehicle with them simply due to this customer service nightmare and underhanded billing practices. read more

I recently leased a Honda Accord through Fair Lease, and it was by far the best car shopping experience I have ever had. I needed a new car pretty badly, but I had been avoiding it because I dreaded the process SO MUCH. However, working with Fair Lease changed all of that. I worked with Dan Fuller and he was excellent. Even when I was a pain to work with, he always was committed to getting everything taken care of efficiently. You truly do not get personalized customer service like this anywhere else. I really just cannot say enough great things about the company and about Dan. I have had my car for just over a month and this morning Fair Lease had warm cookies delivered to my house! I will absolutely be using Fair Lease again and would recommend others do the same. read more

This experience was easier than ordering food online! I was upside down on my vehicle and I had not leased before. Based on Yelp reviews I contacted Fair Lease and spoke with Sharon on the phone. The entire process took a week in which I was able to tell Sharon what I wanted my monthly payment to be and what make and color of car I wanted. All documents were signed online. The only time I met Sharon was when she came to my home, drove away in my trade in vehicle and presented me with my new, beautiful red Mazda 3 iSport. I have no hesitation in recommending Fair Lease! read more

This was the easiest process I have ever had when it comes to getting a new car. I LITERALLY told my salesman what I wanted... make model and features and then pretty much showed up to sign the paperwork! That's it.. thanks Terry Hill at FairLease! read more

I wish I would have had the same experience as everyone else. After an initial phone call, emails, calls and filling out an online need went unreturned. I ended up doing all of this myself. Will need another car soon, and will do it on my own. Not mad or upset, just expected more based on all the great reviews. read more