Five-star service from Kyle! He has been proactive, extremely responsive, professional, and always willing to take the initiative to get me the best deal possible. He makes the entire leasing process easy and stress-free. What sets Kyle apart is the concierge-level service he provides throughout the entire lease term. It is great having a direct, trusted contact whenever you have questions or need guidance. Kyle is always pleasant, helpful, and responsive. Truly first-class service. Thank you, Kyle! Highly recommended! read more

1/5 I absolutely do not recommend Fair Lease based on my experience. The entire process was frustrating, unclear, and incredibly unprofessional. The leasing agent I worked with was honestly one of the least communicative people I have ever dealt with. I would respond to her emails or messages and then wait DAYS to receive a response. When I finally did hear back, I still couldn't get clear answers about the actual terms of the approval. I was told that my application had been approved, then asked for a down payment. After that, I was repeatedly told that I needed "more" of a down payment, but no one would clearly explain exactly how much was required or what the actual terms of the approval were. How are you supposed to make an informed financial decision when you can't even get basic information about the deal? What made it even worse was that getting an answer to any of these questions could take days. I work in customer service, so I understand that people get busy and responses aren't always immediate. But communication is one of the most basic parts of doing business, especially when you are dealing with something as significant as financing a vehicle. There is a major difference between being busy and simply failing to communicate with a customer. The entire process felt like a waste of my time. It was poorly communicated, unnecessarily confusing, and left a very bad taste in my mouth regarding Fair Lease as a company. I genuinely hope other customers have a better experience than I did, but based on my experience, I would not recommend Fair Lease. read more

Amazing place!!!!! Amazing people !! Easy to work with !!! Literally got approved and got help finding my car !!! No hassle!! Didn't talk to a single dealership lousy sales guy who wants to take my money ...0 money down !!! I TRUST THE BANK !!! Made me feel comfortable about getting a vehicle read more

We've purchased two vehicles from Cade and Stu at FairLease in the last 30 days. Talk about 5 treatment. These two are the best in the business. They made car buying fun again. We love both our new vehicles and we also leased them thru Fairlease/credit union. I highly suggest calling Cade when you're looking for an upgrade. He will take great care of you!! read more

FairLease - New Jeep - Car Rental Near Me - Allen, Texas

Ok, I have rewritten this review several times. BUT This is the nicest I can possibly be with this company! Worst f×cking experience of my life! This is an absolute scam! They lied during the sales process. To Date I do not have a bill of sales, lease documents NOTHING despite several requests. They don't tell you if you convert to a lease it's the same as rebuying your own car, plus sales tax. When asked why did my payoff increase by 9thousand dollars. THIS Pirahanna of a sales person, lied to my face citing this is just how the lease calculates your payoff! They will screw you every way possible! Do Not Lease From these Scammers! Absolute Trash! Stay far away! If you do lease expect to be screwed! Management is even more trash than the sales clown! read more

Had a review on here but FairLease got my review taken down because I used the gentleman's full name. Just makes you think how many other bad reviews that they ended up getting taken down? With them complaining about my review just makes you understand why you need to stay away from a business like this. In my opinion, in my experience of buying over 25 vehicles this company reminds me of the sales people in the 80s very slick, sly and has a bunch of smoke and mirrors. read more

Wonderful car leasing experience with Jimmy Glen and FairLease. This is my second lease with this company and I highly recommend to anyone looking for the best car leasing experience. Great service, very efficien, answered all my questions and dound me the perfect car to fit my budget and lifestyl. Definitely give FairLease a call for your next new car. read more

As I wrap up my second lease from FairLease, I have experienced awesome transactions with my rep John Tatum. For the last few months the search with the limited inventory has been difficult, but yesterday we closed the deal on my 2022 Tacoma Limited. I had equity in my previous lease and was very pleased with value they applied as my cash down. After dealing directly with local dealerships and their adding of a market assessment dollars to the MSRP, it was totally frustrating. None of this nonsense with FairLease. Over the years, I have recommended FairLease many times and everyone that has worked with them have been pleased. If you struggle with the direct dealership process, reach out to FairLease. read more

I want to give a big thank you to the Fairlease Team, they are very responsive and respectful. I only seen the truck on-line, when I first seen it in person it looked very well maintained. They had it freshly detailed for me and even filled up the gas tank. I was able to go in and out during my lunch break, the process was seamless. As I was driving home the vehicle drove excellent. A few days later a small concern came up with the truck and Fairlease offered to pick it up and get it checked out. They not only picked up the vehicle but provided me with a loaner car while my truck was getting looked at. Thank you all very much and special thanks to Gabriel Jimenez!!! read more

FairLease - 2019 Chevrolet Colorado - Car Rental Near Me - Allen, Texas

I want to say a big thank you to Otniel Ortiz for making my car buying experience amazing!! His communication and follow through have also been wonderful. This car buying experience was very pleasant and quick. No pressure tactics or sales gimmicks, just great customer service. I would highly recommend Otniel for your next car buying experience. read more

I was leased a vehicle with Fairlease with the intent to purchase. I was told had no prior accident history and the carfax was provided to me confirming this information however when I was involved in a fender bender and attempted to pursue a diminished value claim, it was determined by the 3rd party insurance provider that the car had already been involved in 2 prior accidents before I leased the car. I notified the dealership to try to get the issue resolved and they had no adequate solution to assist in rectifying the matter. I was basically left to just figure it out after I was deceived with the information that was provided to me. I am very disappointed in Fairlease and the credit union because I have been a customer for over 25 years and this is how they choose to treat a loyal customer. I multiple accounts with CUTX and is just hurtful to basically be told oh our bad there is nothing we can reasonably do to rectify this matter. read more

Worst dealership, ever. I'm in the hole now on a 5 year lease, like $18000. Getting the runaround on service arena car. Any kind of consultation for any transaction? I have a truck now. Falling apart. Can't get a rent. Al car can't get anything from them. I hang up the phone on me. It's terrible. Tell me he'll get right back to me. Never get back to me. Worst customer service ever read more

I couldn't say more about the new purchase of my 2025 GV80 Coupe! I have been eyeing this car for the last three months, and today, John Tatum made it possible! He was very patient and diligent as we searched the land to find this car since they do not have any in Texas yet. We found one in Atlanta, and John was on top of it and got it delivered to me within a week! I have leased cars with fair lease over the past ten years, and each time, I have been pleased with their services. Don't sleep on a fair lease if you are in the market for leasing a car! They will take care of you! Remember to ask for John Tatum. Valerie Boles read more

Connor made my car leasing experience the best to date and from the comfort of my home! He was super responsive anytime I had questions. He looked out for my best interest as well got me more bells and whistles than I thought I would get on my 2023 Toyota Tundra! Thank you so much for the amazing experience! I will be recommending him to anyone leasing a vehicle. read more

FairLease - Car Rental Near Me - Allen, Texas

John Tatum has been a really great rep for me with Fairlease. This is my 2nd car with them and I've had nothing but great success. John knows exactly what I like and he's delivered both times, and he's always there when I need him. I've recommended a person to him he found her exactly what she wanted so, if you're looking for a good lease car go to Fairlease and ask for John Tatum, let him know Chandra sent you! read more

Buying the car was so easy and pain free. Servicing the lease will then be painful for many years to come. First, the antiquated technology - paying my bill each month was a nightmare before I signed up for monthly autodraft (which you have to call to set up...). It's difficult to reach people when you need anything. Every time I changed insurance companies I went through months of back and forth before they finally added it correctly to the account and stopped sending bills each month for their added insurance. The third time this happened, they added the insurance to one of the cars, but not the other!?! Just hassle after hassle. The hassle you save at the dealership on day one is not worth working with this disorganized credit union. As I got to the end of my lease, I called to buy off the cars and literally couldn't get anyone on the phone to take my money, "Well they're just so busy in that department. I can send them an email asking them to call you back? Will that work for you?" No. It's 2023. Why can't I see info about my lease online? Why is there no one available when customers need service? UPDATE: the new president, Jeff, reached out directly to look into my issues over the years. I truly believe that he wants to improve their experience and he mentioned they have plans to upgrade technology in the near future. I appreciate the personal help with removing the insurance problem and he got me in touch with the right person to buy out the vehicles. Thanks for your help, Jeff. read more

I'm now in my 3rd lease with FairLease. I can't imagine going anywhere else. The service is very professional with no pressure. It's all about what you are looking for. This time around Gary Charlton helped me get the car I wanted and made the process simple and transparent. I really appreciated that. I tell anyone in the market for a new car to seriously consider FairLease. 5 stars! read more

I've had my car for over a year now. The car is in great condition still . John Tatum was amazing! He worked with Leo Pietro who was also amazing. I originally applied for a Auto Loan with traditional financing. However, Leo gave me an option to lease or Buy a vehicle. I decided to go with a Lease as it is more beneficial for me. That's when John picked the vehicle out and ran the numbers. Next thing you know FairLease was delivering the vehicle to my home. :) I've had nothing but a great experience so far and hope to continue to do business with FairLease in the future. Thank you for all your help ! read more

I was referred to FairLease by my credit union after, based on the poor reviews of the 3 major lease services in Houston, I asked them to give a name of an honest service. Enter FairLease. I could not be more pleased with their performance and especially my agent, Tim Spotts. He found the exact Jeep Gladiator I was looking for and had it delivered to me within one day. As a retired engineer and teacher, I value people who follow through on their word. Tim and FairLease are that. I highly recommend them to anyone needing to lease a vehicle. read more

FairLease - Car Rental Near Me - Allen, Texas

Ruthless company. No empathy at all. Don't let your business get slow or lose your job because they will not work with you whatsoever. They finessed me into a loan because my fico was very high only to create negative equity in my vehicle by 20k almost. Banks, credit unions, finance period is a scam. When will "We the people" unite and stop these people from taking advantage of us. Take our power back. This is the last time I'll get scam. read more

I had been contemplating on buying or leasing a car for about a year. My car was paid in full and I hadn't thought about a car note in 4 years. I knew it was time but didn't want to go through the hassle of sitting in dealerships for hours at a time and hearing the same ole same ole spill. After finally deciding to lease and knowing what car I wanted, I took a chance with my credit union and reached out to their FairLease Department. It was the best decision I've made in a very long time. Gary Charlton contacted me, asked what I wanted and found the perfect car. It was painless and such a great experience. He was patient, understanding and dedicated through the entire process. It took less than two weeks and that's only because I was indecisive, but my SUV was delivered to me and I can't stop smiling. Please give Gary a call. You won't have to do anything but tell him what you want, take the keys, a pic and tell Gary thank you. He's awesome. The process was awesome and my new SUV is awesome. read more

Love my Toyota Tacoma....had been a Nissan Frontier owner for 22 years....had 2 that were great vehicles....was having a hard time finding another and did not like the new body style.....selection was limited and did not like the typical back and forth that the new car dealers feel they must do.....wanted a straight forward deal with honest talk....John Tatum from FairLease did exactly that....he helped me find just what I wanted without a hassle....Toyota pickup was delivered to my home and they gave me a good deal for my Nissan trade-in... great customer service, friendly staff.....thank you.... read more

Thank you Joe for making things so easy for us. Joe was always so friendly and would make himself available at anytime. We will definitely be using FairLease in the future. read more

This was our third time using FairLease and it just keeps getting better and easier. Leo was our consultant on this one and he was fantastic. Given the market it was a little harder to find exactly what we wanted but he worked relentlessly and was able to cone through. Leo was always available and super responsive. When this lease is up we'll do it again. read more

Joe was very helpful and made the process of leasing my car super easy. I would highly recommend working with him and Fairlease!

Joe was great from start to finish. Aside from being mannerable and client-centered, he also went the extra mile to make sure I had a great experience. I appreciate his hard work and proactive disposition, and I hope Joe's supervisor sees this review so they can know what a valuable asset they have on their team! Additionally, I also met Shalena (I hope I spelled your name right ) who drove over an hour to bring my vehicle to me. Despite the 110' plus heat, the first thing I saw when I met her, was her smile. Again, it's the little things that make all the difference. She was just wonderful, as was Joe. Please make sure this review is viewed by the supervisors of both Joe and Shalena, as they more than earned their 5-star review! To both of you - Thank you again, keep up the great work, and God bless!! :-) read more

I would like to say my experience with this company made leasing a vehicle so easy. Joseph Wall went above and beyond, patiently answering all my questions. He was very helpful with all the paperwork and explained everything in great detail. I will highly recommend him to anyone who is in the market for a new car. Sincerely, Martha Pannell read more

I leased my 2013 SUV from Fair Lease. It was the 1st Vehicle I leased from them. I went from a 2011 Acadia Denali to the 2013 version, with more upgrades, and my payment actually went down. I've been leasing vehicles for 15 years now and this was probably the best deal. They finance the lease so there is no middleman markup and there is no dealer markup. That's why my payment for a newer SUV was actually cheaper than my older SUV that I leased from another firm that farmed out their financing and marked up the vehicles. Highly recommended. The staff is great and the process was as simple as it gets. read more

FairLease - Car Rental Near Me - Allen, Texas

Don-Eric is an amazing person to work with at Fairlease. From our first conversation he made the process extremely simple, found the vehicle I wanted within 24 hours and worked with my hectic schedule to make delivery seamless. This process is the simplest auto transaction I have ever experienced with no pushy salesman. Great experience!! read more

Joe Wall made my leasing experience so easy! We were able to communicate through texting when I couldn't talk on the phone, and he was able to send all my documents to email for me to complete. It was quick, easy, and painless! I would recommend Joe to anyone looking to lease! read more

So one thing about when you give reviews you have to give the opportunity for the interaction to be changed. Today I was called by the President, and he went line by line and gave me more insight of the transaction and what they look for on commercial leasing. Not only did he spend the time and explain but he heard what I had to say and acknowledged my point of view. And for that reason, I had to come back and post. I now have his information and we will work together to establish a new relationship. read more

Leo DiPietro is the best! I have been looking for a car for me and my son and he made sure I was getting exactly what I was looking for. He made it super easy and hassle free. Most stress free car shopping I have ever done. Will def recommend to friends and family read more

Mr. James Glenn was amazing. My Jeep is awesome and comfy. Mr. Glenn made my experience easy, hassle free and fast service. I would recommend Fair Lease to anyone and reach out to Mr. Glenn he's on top of everything. Thanks so much for all your help. read more

Do yourself a favor and never, ever go to a dealership again! Fairlease will help find the vehicle you want, in your price range and deliver it to your door. This is the 3rd vehicle we have leased and each time has been so easy! Joe Wall was so great to work with! He helped us find the perfect car (2020 Mazda CX-5) for my daughter's 18th birthday. He took the time to listen to our needs and budget. We definitely gave him a challenge to work with and delivered on his promise - my daughter's car arrived right at birthday party time and she was thrilled! We're very happy with the entire process. Thanks again for making it so easy! read more

I recently traded in my beloved, leased SUV for a super sassy mom-mobile...aka a mini van. Sharon at Fair Leasing made the process super easy, and really enjoyable. When I contacted Fair Lease through the general info form, Sharon reached out almost immediately. Within 30 minutes we were on the phone talking about my ideal new car for my family of (almost) five. Over the next couple days she hunted for my Black 2017 Chrysler Pacifica, with a price I could afford. I told her from the beginning..."Sharon, I have no money to give you for a down payment, and my payments need to stay below $400." And sure enough she made it happen. When my black minivan got stuck in transit, she kept me updated on whereabouts constantly. When I told her I was tired of waiting (two weeks later) she quickly found me another van, in a comparable color. She delivered it to my driveway the very next morning at 10am sharp, just like she said she would! The process was incredibly easy and convenient. My parents even got $250 for referring me! I LOVE their program, and am super thankful to Sharon and Fair Leasing of Dallas. read more

When you are ready to return, they will make a million promises to pick up and break every single one. meanwhile, they'll keep charging you every week. Predatory company. stay away. read more

Where to begin, this experience was amazing! We had a car that we were upside down on because we got a bad deal when we first got the car; the interest rate was ridiculous! I went on Fairlease and used the chat feature as I was at work. Thomas helped answer all of my questions and took it from there. It was so easy- he did all the research, arranged everything, and made it all seamless. It was quick and everything was as promised and transparent. They tell you everything upfront and make it as easy as possible. THANK YOU! read more

I absolutely love Danny at Fairlease! He's so patient and always works with us to get the best deal. We have used him twice for a lease and the experience has always been quick and pleasant. Even before COVID, they deliver the car to you saving you from vultures at car dealerships. The first time we leased he even sent us Tiff's Treats as a thank you for business. Fairlease has a forever customer here! read more

This has been the worst buying experience I've ever had. I would love to give this car back and go buy somewhere else.

Christy Burke worked hard to find the exact vehicle I wanted, then had it delivered to my home by an excited and polite young man. The whole process was so easy. This is our third vehicle with FairLease and I expect it won't be our last. Thank you! read more