So I had a transmission go out in the vehicle on June 20 2019. The warranty Dept said because the car had over 100k miles they would not fix it. We got in touch an had a conversation with the Fair representatives. I was told to return the car an I would be able to get another car 7 to 10 business days later. They picked up the car on June 25 2019, it is now July 24, 2019. They have already auctioned off the car received the money from that, they have taken a payment from me for the last 4 weeks I did not have the car. I was told after speaking to countless people an on there recommendation from multiple managers supervisors etc to close my bank account. This has by it self cause a major upset to my life as I have auto pays for other services tied to that account. Now that was 2 weeks ago, an they now have tried to take money still from that account. I'm being charged a fee from my bank every time they try to take money. Also I have not been able to get another car because there system shows I still have the vehicle. This has persisted for 4 weeks an I'm no further now than I was week one. 1. They are still attempting to take money from my bank account. (That I was told to close by them) 2. I'm un able to get another vehicle because they can not get it in there system out of my account. (The acknowledge they pickup an took the vehicle from me) 3. I have spoken to over 20 people an spent hours on phone an in there chat feature trying to get this resolved. (Every Time having a supervisor, or manager say they will call me back an have escalated the issue. Have yet to hear back from anyone in any manner.) I feel now they are just pushing me off an hoping the problem will resolve itself. Also that someone else will take care of it. "Be aware that this is not a isolated incident" they have told me that I'm not the only one going thru this situation. read more

I was upside on both of my vehicles and Jeff Losner from Fairlease worked a miracle to put my husband and I and 2 brand new cars. He worked day and night on our paperwork to get us the best deal possible. We appreciate the great customer service he provided as well. Fairlease thank you for a great experience! #happytoyotaowners #fairlease #customersatisfactionguaranteed read more

FairLease was such a great experience! It was super simple and they helped me find the perfect car. I had a mustang and still wanted something sporty but I also wanted to go for more of a sedan. I test drove a few cars and Fairlease found me the most beautiful preowned Infiniti G37S. I love the car and I loved the customer service. Thank you FairLease! read more

My husband and I had the best experience at FairLease! We were upside down on our vehicle and we just had another baby, so we needed something bigger too. Jay Stauffacher was Awesome!! He did all the research and found us a Great vehicle that has just the room we needed, and was within our budget too. Not to mention, we didn't have to drag our brood to a dealership or office. They drove the car right to our home and picked up our trade in as well. Double Awesome!!! Would highly recommend!!! read more

This was my first time doing business with FairLease. Terry Hill was informative and very easy to work with. Through my many questions he always answered as if they all were important. He took the time to understand what I was looking for and found it quickly. There were a couple problems with the vehicle that were discovered after the car had been delivered to us. Terry worked diligently to take care of them. We are happy with the vehicle and happy with FairLease/Terry Hill. read more

I recently leased a Honda Accord through Fair Lease, and it was by far the best car shopping experience I have ever had. I needed a new car pretty badly, but I had been avoiding it because I dreaded the process SO MUCH. However, working with Fair Lease changed all of that. I worked with Dan Fuller and he was excellent. Even when I was a pain to work with, he always was committed to getting everything taken care of efficiently. You truly do not get personalized customer service like this anywhere else. I really just cannot say enough great things about the company and about Dan. I have had my car for just over a month and this morning Fair Lease had warm cookies delivered to my house! I will absolutely be using Fair Lease again and would recommend others do the same. read more

This is a horrible company. They locked me out of my account for 5 weeks making me unable to see my charges, ballooned my rates and then repossessed the car. Then demanded I express mail over $1,300 dollars for next day receipt - which I did and then they refused to let me pick up the car the day they told me it would be released the same day for me to pick up. Then within hours they moved the car more than 100 miles away so that I could not retrieve the car, knowing they never intended for me to be able to pick up the car. And I'm not the only one they've done this to in the past few months. Do your internet research and find out if what I'm saying is true. STAY AWAY FROM FAIR XCHANGE LEASING / UBER LEASING OR YOU WILL REGRET IT. read more

ABSOLUTELY HORRIBLE CUSTOMER SERVICE. I am being bounced for over 2 hours now and no one seems to know why i was charged 414.22 for mileage overages and no one knows who to send it to. Billing has excess mileage, a number, but not the amount of miles. The actual amount of miles over charged at the contracted rate would be way lower but no one cares or knows....FAIR has been utterly ridiculous from day one with dealing with issues and I would never lease another vehicle with them simply due to this customer service nightmare and underhanded billing practices. read more

This experience was easier than ordering food online! I was upside down on my vehicle and I had not leased before. Based on Yelp reviews I contacted Fair Lease and spoke with Sharon on the phone. The entire process took a week in which I was able to tell Sharon what I wanted my monthly payment to be and what make and color of car I wanted. All documents were signed online. The only time I met Sharon was when she came to my home, drove away in my trade in vehicle and presented me with my new, beautiful red Mazda 3 iSport. I have no hesitation in recommending Fair Lease! read more

I wish I would have had the same experience as everyone else. After an initial phone call, emails, calls and filling out an online need went unreturned. I ended up doing all of this myself. Will need another car soon, and will do it on my own. Not mad or upset, just expected more based on all the great reviews. read more

This was the easiest process I have ever had when it comes to getting a new car. I LITERALLY told my salesman what I wanted... make model and features and then pretty much showed up to sign the paperwork! That's it.. thanks Terry Hill at FairLease! read more

VERY UNFAIR. FALSIFIES MILEAGE, CUSTOMER SERVICE DOES'NT CALL BACK, AND. DO NOT LEASE FROM THIS COMPANY. VERY UNFAIR. This company lies about mileage and contract details and also do not respond to your inquiries and keep charging you even after stopping the lease. They will keep charging you, customer service will tell that they will call you back, no one will call and they will keep charging. Despite numerous trials to talk to somebody in order to sort out my issue, no body calls back and no body cares. customer service will keep telling you they will call back in a week but never call back. AMAZING. I got a car around 8 weeks ago, I drove the car for approximately 30 miles, but the car was filthy, smelled smoking and I decided to return it next day (according to the contract you can return the car in 3 days and less than 100 miles). When I contacted the customer service, about my willingness to return the car and look for another car, THEY TOLD ME YOU DROVE 319!!!!!! and I have to pay the downpayment of $1800. Of course I did not drive 319 miles in one day in one city!!!. I went back to the dealership to tell them about that and the dealership manager even attacked me. FAIR AND THE DEALERSHIP WERE LYING ABOUT THE MILEAGE. Fair customer service told me you can put the car back in the dealership and that they will pick it up. I tried more than dozen times to talk with customer service in Fair and they kept telling me that somebody will call me back to sort the thing out. It has been more than 8 weeks now, they keep charging me without authorisation, they never called me back, and they never picked up the car from the dealership!!!!!. Moreover, their billing department keep calling you about the charges and they even charge you for late fee, in the time that I don't have the car and I don't have the keys. every time you explain to the billing department that they ar wrong about that and expalin what happened, they transfer you tp customer service, WHO ARE NOT WILLING TO TALK TO ME!!! The worst experience a customer could ever have with the worst customer service and leasing company ever. read more

DO NOT do business with this company. They "sell" that they are a Credit Union but have no problems misleading you and overcharging you for Leasing a car. There was no disclosure on fees they charged which in this case was a $1120 Bank fee PLUS a $3300 "Fairlease fee", that's $4400 that I could have saved. Not to mention the NON disclosure and sneakiness of the way they went about it. After inquiring about these fess and a 2 week late response was explained to me as "take it or leave it". It is what it is and you should have paid attention to the numbers you signed, is what I got!??? I then reached out to the president, James, and NEVER got a response! I also reached out to the supervisor, Brad, and also never got a response. This is not the way to do business and I highly recommend anyone NOT to waste your time with these crooks and take your business elsewhere. Seems that most recent reviews for this place have all been the same....POOR. read more

Charles was great! If you're not buying from here, you're crazy. I was upside down, no problem, they got it done, Two other dealerships said my negative equity was too high. took all of 30min from the time i walked in, til' the time i walked out, never experienced anything like it. read more

DO NOT LEASE WITH THIS COMPANY!!! I have leased a car with this company for 3 years and unfortunately I was involved in an accident 2 weeks ago and the car I was leasing was totaled. The entire process has been such a mess it has been awful. FairLease only has 1 person named Cynthia who deals with these cases and she has been so rude every time I have spoken with her. It has been 2 weeks and she is just now filing with Gap insurance and left me a message telling me that I was third on her list and that she would get to me as soon as she could. She is now telling me that I will owe my insurance the $500 deductible I have with them as well as another $1500 that they have gone back and devalued the car to. Supposedly the Gap insurance I have with them does not include deductibles, adjustments, late fees, or any other payments due to them. However when I asked for a company of the Gap insurance documents I have been refused saying that I do not have any right to these documents. I pay for this Gap insurance so yes, I am entitled to a copy of anything that I pay for. Also, nowhere in the leasing documents does it outline these terms in reference to Gap insurance. In addition, I told her over the phone that I was refusing to make my October car payment and she said she would note that on my account. But when I got off the phone with her, they had illegally taken the car payment from my bank account. I never authorized them to take the payment, I am not set up with any auto draft payments with them, I never gave any bank account or credit card information, and yet they illegally took the car payment from my account even though I verbally told them that I was refusing to make that payment. When I spoke with Cynthia on the first day on a Wednesday, I asked her to put me in contact with a new leasing agent so I could look into my options for a future car. She let me know that they "were very busy that week and that nobody could get to me until monday." However when I spoke with the agent on Monday he informed me that he had just obtained my information. She made no attempt to keep my business or help my situation at all and instead actually took part in preventing me from obtaining any help. I am so displeased with this entire company and I am now having to obtain a lawyer for this entire mess. Bottom line this company is bad news and walk away at all costs!!! I will never use this company and will loudly tell everyone about my horrible experience so that nobody has to suffer in their worst times. read more

FairLease Auto Leasing Loved it Where do I start? Last year (August 2014) my credit union referred me to Fair Lease since I was interested in a new vehicle. I then started communicating with Kristin. I already knew what vehicle I wanted, and really it was a matter of me listening to her on why I should lease instead of purchase, which is what I have done for all of my vehicles. She explained in layman terms why leasing was a better option for me, since I change cars every 2-3 years. She wrote down my lease vs purchase options so that I could see first hand how either purchase would benefit/hinder me. Kristin's customer service is impeccable. Her follow through is amazing. Her attention to detail is beyond more than I have experienced in purchasing a car. Kristin amazed me again this week, after I referred someone else to her who was actually looking to purchase a vehicle. She gave my friend the same A-1 customer service, attention to detail and knowledge that she gave me. As long as Kristin is with Fair Lease, she has a customer in me and I look forward to sending other people to her so that she can blow them away as well. Thank you Kristin!!!! read more

Sharon was amazing to work with!!!! This is our first time leasing and she was so patient with us and answered all of the million questions that I had. She said that it would be an easy, transparent and quick transaction once we found the car and she was right!!!! read more

Charles is amazing! I was upside down on my current lease from another dealer almost $5k. Charles was able to get me into a brand new Jeep Wrangler and hit the budget I wanted to stay within. There are no games, tricks or gimmicks. All the information he provided was upfront and most importantly, the same when it came time to sign the paperwork. Charles even personally delivered me the vehicle at my work. I will never go to a dealership again. Ever. Thank you Charles!!!!! read more