I was very satisfied with Luis when I first purchased my Jeep from The Car Network, and Matthew was nothing short of amazing while I was making my purchase. I put $1500 down and had a little beat up corolla they gave me $300 for trade in value, so $1800 all together as a down payment....
Fast forward from July to November....
$197.14 was my bi-weekly payment so that is $394.28 a month, plus their $8 per payment fee for paying the payment through the online portal. So $410.28 a month for a 14 year old car with a bonded title, bonded title meaning the original title was lost....
I had moved to Houston in the mean time of all this going on...
So its going okay the first couple months then my starter was acting up, I could tell because if I cranked it over a few times it would eventually start up so I took it to a DBS (Downtown Battery Service) in Houston, they fixed me up, replaced the starter and the wires and the ignition wires as well.... Now these buy here pay here places have what's called an ignition interrupt device meaning, you no pay, you no drive.... Well, that's totally cool with me, but not when the wires almost start a fire under the dash of my vehicle, and that's why my Jeep was having starting issues, bc the ignition wires had been crossed and shorted out and as long as they weren't touching I could start the car...
The mechanic I took my Jeep to in order to get the starter fixed had no idea what a tracking/ignition kill device looked like, and just saw this burnt up box with singed ignition wires coming from it, so, posing a fire hazard to the vehicle he removed it...
That's a huge breach of contract, I understand that. When I found out there was something wrong with the device I reached out to the mechanic to see if he had messed with anything like that and he informed me that his head mechanic that actually worked on my Jeep had been diagnosed with Covid and was in the hospital and if he was able to speak with him about it he would.
A month went by and I was late on my payments, so I paid them $710.28 ($300 over my monthly note) on October 28th and the previous month in September I paid them $700.46 ($290 over my monthly note) I knew I had missed a payment or two and so I felt like I needed to make up for it, meanwhile, Matthew and I had spoken a few times to try and schedule a weekend I could go up there so they could see what had happened with the tracking device and why it was malfunctioning. Neither one of us at this time knew that the device had been removed... Well December 2nd my car gets repossessed...
This is where it gets really shady..... So my car gets repo'd down here, it sits here for 5 days waiting for a transport company to come get it and take it to Dallas... The finance manager at the Car Network sends the repo lot (Houston Direct Auto) which is a car lot so I don't know why my Jeep even went there and not to a tow yard. While in transit to the destination $1600 dollars worth of my belongings are stolen from the vehicle.
- A $250 Lews fishing pole
- A $300 Lews Bait cast reel
- A $200 Abu Garcia bait cast reel
- A brand new tackle box with $200 worth of fresh water lures
- A $300 Micheal Kors jacket (which I found the belt that goes with it in the boxes of stuff they packed for me)
- A pair of $150 Hunter brand rubber boots (I found the socks that were inside of them also in my things they packed up for me)
- A $200 floor jack
I had also put $2000 dollar rims on the vehicle, I obviously had no intention on losing this vehicle.
And I am sure some other things as well... I spoke with Crystal at Houston Direct Auto and she said when it left there it she saw my fishing pole in it. Now by law within 48 hours the repo company has to send you inventory of what was in the vehicle, also I was not told where my car was when I asked where it was at so I could get my stuff out of it. Also illegal.
I begged to get my vehicle back, I told them I would make extra payments, but it was a no go, they had already ripped me off for what they were going to rip me off for. Plus they got some free rims out of the deal and $1600 worth of stolen property
I have been in touch with a lawyer and have filed a police report against the transport company and The Car Network.
Plus their finance ladies that take payments have a real bad tendency to drop your IQ a little every time you talk to them... I've had easier conversations with my 3 year old nephew...
Don't get a car from here, they don't care about you, or your situation. They pray that you miss that month payment on the vehicle so they can come get it back from you and re-sell it...
Matthew Oliver, shame on you. read more