I bought a 2014 Ford truck from Ideal & I was very happy with the truck. The price was excellent…read more I ended up having to sell the truck for a smaller car which I also bought form Jody. He sold the truck to me at such a great price that I was able to turn around & sale it for $4000 more then what I paid for it. Ideal used cars is hands down someone you can trust & will sale you an reliable used car.

From the owner: Ideal Used Cars is a three generation, family owned and operated used car dealership. We started as…read moreT & J Motors back in 1976, in 1996, Jody, the current owner took over and re branded as Ideal Used Cars. Our staff is here to provide a great and easy vehicle purchasing experience. We have been helping customers in the DFW metroplex purchase reliable used cars at an affordable price. We offer in house financing on most of our vehicles, which provides those with no and bad credit an opportunity to buy a car. We offer low down payments with our buy here pay here option for most of our vehicles. We actively work on providing a wide variety of vehicles to support specific needs, such as small cars that our great for commuting, trucks for work or hauling and vans and SUV’s for those in need of a family vehicle. We strive to help our customers find a safe reliable vehicle that can accommodate their needs for a competitive price. We also do trade-ins and will purchase most vehicles

Got a new car and had great experience! Thanks to Eddie! Great prices! I recommend to anyone…read morelooking for a new car!

Where can I start off?! Honestly the best service and experience I have ever had at a dealership…read more Eddie is very professional and patient. He will make sure you are very well taken care of. I have been wanting to trade in my car for a different one and he made it a real smooth and easy process for me. He heard me out and understood the assignment! So good at his job. Will soon be going back to get another car for my fiancé! SHOUT OUT EDDIE AYEE

Customer Service/Service Department…read more I recently had a brand new vehicle that broke down and would not turn on. Had it towed to the dealer, Nick was able to check me in quickly and get me all the infos I needed. Best communication, best service, best all around type of assistance I can ask for. Told me he was going to let me know within a couple of days of any new info which he did. I was able to get my car back less than a week. If you need something from the service department, ASK FOR NICK.

This dealership is selling products on Amazon, keeping your money and not shipping the item. They…read moreprint a label so that it looks like it shipped. They have a score of 68% (soon to be lower) I would never buy a vehicle from these people. Especially after reading the Lowest Reviews First. I will have to dispute the charge with my Credit Card Company.

My wife & I was Prequalified for a vehicle at our local CarMax of Plano everyone was excellent on…read morepoint and polite @ CarMax Of Plano, The car that we wanted was at CarMax of Garland.... When we left CarMax of Plano the paperwork for car we wanted at CarMax of Garland was complete .... all we needed was to sign a few signatures and read over some documents...... When we arrived at CarMax of Garland , we were directed to business office immediately and was received by a nice young lady by the name of Melissa Huerta. Let me preference this by also saying that me and wife were dressed for the weather , it was cold out so we had on sweats. Mrs Huerta helped my wife get ready for the test drive , we test drove the car everything was amazing !!!! Upon arriving back to the Dealership after the test drive, myself and my wife were approached by Christian Gantes (Sales Associate) which introduced himself and Hawar Gerki (Sr Sales Consultant) Who said absolutely nothing to us about who was period. Then Christian stated that some information didn't come from the CarMax Of Plano, and we need to finish up some paperwork. Mind you , I said before arriving to CarMax Of Garland all the paperwork was complete, all we needed to do was sign for the car and read over everything. Hawar Gerki took my wife to has desk and basically interrogated her asking how she made some much money and literally reran all of her info...including ... job verification (again). At point I get pissed because clearly he is racial profiling us with a smile on his face. Mind you he hasn't stated the reason behind doing this or stated who he is to my wife. 45 minutes goes by he comes back to my wife saying it was a mix up and he is sorry..... all this after the paperwork with the car was complete on our end. Clear cut case of racial profiling. Bright note out this was Mrs.Huerta she was very professionally and needs to be promoted , she went above and beyond even offering to pay for dinner. Now , Hawar Gerki needs to be fired for work place profiling and harassment... completely unprofessional as customer I would never purachase a car from this location because he works there. And I'm going to file a formal complaint against him.

Everything with the vehicle has been mostly okay. Might have overpaid a bit. However, DO NOT…read morefinance your car loan here. They use a "pay ahead" system that doesn't allow you to pay down your principal, and then try to scam you with "accrued finance charges" if you try to put that pay ahead amount down on your principal. I've never had such a bad time with a credit loan in my life. The customer service reps are also rude and generally incapable of explaining what's even going on with your loan. You have to ask for a manager to even get understanding.

We were super excited to communicate and possibly do business with this company as the reviews were…read morebeyond amazing however when communicating and texting with the team members, we never heard back-- so we took our business elsewhere and got an amazing deal from the Ewing Subaru Dealership in Plano!

These guys are awesome. Called, had a guy out there in a couple hours. No frills, negotiation was…read morecompletely fair and no lowballing. Offer was right around what we expected and it wasn't shady or a lowball. Offer was in straight cash, not a cashiers check or anything. Took possession of the car on the spot, got the cash on the spot. Hope he makes a few bucks on the car! Highly highly highly recommend if you don't want to deal with the BS that comes with some of these institutional or small company car buyers.

Great people ! Good business ! Good deal! Will buy again !…read moreAnd again, Go see Matt

I purchased a car from this dealership in May 2025, and I have had nonstop issues ever since. Just…read moreone week after purchase, the check engine light came on. I had to bring the car back 6-7 times before it was even somewhat fixed. Not long after, the car broke down on the highway and had to be towed to their shop. I was without a vehicle for over a week. When I finally got it back, the very next day the car was hesitating to start and warning lights were coming on again. I returned it once more, and they said they replaced a hose. Two weeks later -- the check engine light came on again. When I told Carla that I would not continue making payments until the car was properly fixed, she became upset instead of trying to help. I asked if we could work something out to get me into a different vehicle, and I was told, "This would happen to any of the cars on our lot." That response alone says everything. Today I went to the dealership just to retrieve some personal belongings from my car and saw "REPO" written on the side. This was shocking, as I personally drove the car there, it was never repossessed, and I was never notified of anything related to a repo. When I started having problems with the car I was told "this never happened," This dealership has been dishonest, unprofessional, and dismissive throughout this entire ordeal. I strongly encourage anyone considering buying a car here to think twice.Save yourself the stress, money, and safety risk, I wouldn't wish this experience on anyone

I bought a cargo van five months ago and they haven't give me the Jack and the spare tire I call…read morealmost every week for them but apparently they are waiting for the pick and pull place have one transit same model or something to get from there, I've talked to the guy who apparently is the manager at office the rudest person I ever met he treat you like he don't care and keeps thrown the ball to everybody else differently, I do not recommend this place at all because they are not taking it serious their job and they don't care about you!!!!

This is a fraud I stole made me sign a contract supposedly financed by bank to me to have the car I…read morewas taken away because they falcificaron information and I lost and stolen my belongings my work tool and my personal things Esa compañía es un robo y un fraude

owner is very rude and disrespectful I do not recommend this place at all -1 one stars imo. Go…read moresomewhere else.

From the owner: Auto Concept USA is Located in Garland, TX. Auto Concept USA is proud to be one of the unparalleled…read moredealerships in the area. From the moment you walk on to our lot, you'll know our commitment to Customer Service is second to none. We strive to make your experience at Auto Concept USA a great one. This exceptional service will be for the life of your vehicle. Whether you are going to purchase or finance, you've come to the right place. Our Finance Team is committed to helping our Customers with their Credit Approval needs. Our Dealership has access to a variety of Lending Sources, and as a result, we are able to provide you with more options. Good Credit, Bad Credit, No Credit... We are here to help! Our Dealership is focused on one thing only...Your Complete Satisfaction.