I've had a very suspicious interaction with CarMax. I recently attempted to purchase a vehicle. Despite having pre-approved financing in-place, the dealership staff ("Zak" and "Abdul") still required income verification via Bank Statements as well as my SSN. I provided them, redacted. The next day, I was informed that I could not purchase the vehicle at the location, and shipment to a location near me would be required, a service that incurred additional cost ($1,200). I eventually completed the pre-purchase items via CarMax corporate, and arranged for the car to be shipped to a nearby location. Not more than 5-minutes after completion, dealership staff "Zak" called and read me a pre-prepared statement that they have cancelled the sale and transfer, despite the order already being processed. Further, staff at that location have determined that the CarMax-Garland location as well as all CarMax locations will not do business with me in the future, this decision is final and they (CarMax) are not required to give a reason. I honestly don't know how to respond, other than to be suspicious of this and perhaps other location, especially in regard to data and private information. read more

My wife & I was Prequalified for a vehicle at our local CarMax of Plano everyone was excellent on point and polite @ CarMax Of Plano, The car that we wanted was at CarMax of Garland.... When we left CarMax of Plano the paperwork for car we wanted at CarMax of Garland was complete .... all we needed was to sign a few signatures and read over some documents...... When we arrived at CarMax of Garland , we were directed to business office immediately and was received by a nice young lady by the name of Melissa Huerta. Let me preference this by also saying that me and wife were dressed for the weather , it was cold out so we had on sweats. Mrs Huerta helped my wife get ready for the test drive , we test drove the car everything was amazing !!!! Upon arriving back to the Dealership after the test drive, myself and my wife were approached by Christian Gantes (Sales Associate) which introduced himself and Hawar Gerki (Sr Sales Consultant) Who said absolutely nothing to us about who was period. Then Christian stated that some information didn't come from the CarMax Of Plano, and we need to finish up some paperwork. Mind you , I said before arriving to CarMax Of Garland all the paperwork was complete, all we needed to do was sign for the car and read over everything. Hawar Gerki took my wife to has desk and basically interrogated her asking how she made some much money and literally reran all of her info...including ... job verification (again). At point I get pissed because clearly he is racial profiling us with a smile on his face. Mind you he hasn't stated the reason behind doing this or stated who he is to my wife. 45 minutes goes by he comes back to my wife saying it was a mix up and he is sorry..... all this after the paperwork with the car was complete on our end. Clear cut case of racial profiling. Bright note out this was Mrs.Huerta she was very professionally and needs to be promoted , she went above and beyond even offering to pay for dinner. Now , Hawar Gerki needs to be fired for work place profiling and harassment... completely unprofessional as customer I would never purachase a car from this location because he works there. And I'm going to file a formal complaint against him. read more

Everything with the vehicle has been mostly okay. Might have overpaid a bit. However, DO NOT finance your car loan here. They use a "pay ahead" system that doesn't allow you to pay down your principal, and then try to scam you with "accrued finance charges" if you try to put that pay ahead amount down on your principal. I've never had such a bad time with a credit loan in my life. The customer service reps are also rude and generally incapable of explaining what's even going on with your loan. You have to ask for a manager to even get understanding. read more

I bought a car for my wife here about a month ago and had a great experience. I went in the test drive a few days ago and had a bad experience. I informed them I had a bad experience and the General Manager himself called to follow up and to make it right. I don't want to make the point of this review around the incident because my point is that it was an anomaly and they more fixed the issue I experienced. They are good folks, good warranty and I feel that they legitimately care about taking care of people. read more

Came in for an appraisal on my vehicle in person for possible trade in and was ignored, people who came after me with no appointment got attended first read more

Another malfunction, now the radio randomly stops working. When I call or try to go back I hear there is nothing wrong with the car . read more

I had my new-to-me 2018 Kia Sorento shipped to the Garland, TX Carmax from California by way of Waco, TX. In 2020 I purchased a 2016 Kia Sorento from a location in Austin, TX (that one was shipped from Tyler). That experience was wonderful and I went straight back to CarMax when I needed to replace it. This experience has also been overall positive. Largely due to the above and beyond assistance I received from Hallier in the Garland service department. I was, and still am, a little perturbed at the all the many many little things that were wrong. Bad headlight, bad key fobs, bad blinkers, lane departure system didn't work, bad sway bar mounts, dirty air filters. And MORE, someone in either CA or Waco did not perform the extensive checks that CarMax is famous for. Hallier got everything fixed, even some things I might not have noticed until they went wrong. He was communicative and gracious throughout. I can't say enough good things. read more

They sold my son a car that barely ran for 24 hours. The day after he bought the car he started the drive from Dallas to CA. Outside Albuquerque, at 10pm, the dashboard stopped working. No speedometer, etc. He was stranded on the side of the highway until a tow truck could get there over an hour later. We had it towed to the Carmax in Albuquerque which cost over $300, then had to get him a hotel. It's too early to know if this situation can be resolved quickly, or at all. If not, the purchase will be canceled. read more

A++ unbelievable service!! We had a technicality with our financing that required us to change the owner 50 days after purchase. CarMax, under no obligation whatsoever to help us, stepped in and allowed us to return the car (even though the return window had passed) and rebuy it in the right owner. They did all the paperwork while we relaxed, and even took the car for a wash, clean, and full tank of gas! Just absolutely remarkable customer service. Everything was smoother than smooth! read more

I'm surprised, been very impressed with the service at Carmax in Garland. They've taken care of three issues after the sale, one even after I was over the 90 day/4000 mile initial warranty. Bryan communicated with me on the progress of the repairs. Definitely recommend buying from these guys. read more

After 2 hard credit inquiries, they wanted to run a THIRD and I had questions about why we were having to go the extent of running it yet again, and why I wasn't made aware of all these documents, adjustments, and rules regarding my residency and that your lease doesn't count as proof. Naturally I'm upset, but I wasn't "karen" mode yet..until the business manager lost his patience with my questions and shouted, "DO YOU WANT TO BUY A CAR OR NOT!" into the phone. He also wouldn't give me his name and said he would leave a message for the main manager to call me, "if he wants to." read more

This is our first experience with CarMax. I liked the ease of reserving a time to see a vehicle, especially the fact that others could not see it before we did. After the initial sales, the follow up completion of the transaction was excellent "Terrence" (unsure if he was at the store or in the transaction department) was thorough and kept us informed throughout the day with updates regarding our credit Union payment instructions and setting up a pick up appointment. Thank you! We're very happy with our purchase! read more

Everything They are atop notch company from headquarters to the Killien Tx store. All personnel -Sales Service_front desk were outstanding

I purchased my 2017 Explorer Sport in 11/22 from Carmax. My sales person, Rogers was outstanding and very transparent on the entire process. I was in and out of the dealership in less then 90 minutes. I did have my own financing arranged ahead of time to expedite the process. I called Carmax in 12/22 to report my airbag light was on and the windshield made a whistling noise. They said to bring it in and they would have a loaner waiting. The Service person I worked with was Neil S., and let me tell you, this guy went out of his way to accommodate me and insure me that they would address the issues. Within a week, they resolve the airbag issue and would have safe light come out to my house to replace the windshield. Now that is service! I refer all my friends & family to this Carmax location and have nothing but great things to say about them. Thank you CarMax Garland! read more

I had a great buying experience on August 27th 2020. I i had been researching the perfect vehicle and this specific one came up every time. I called and was allowed to hold the vehicle and given an appointment time. The ladies who helped with that process were really personable and professional. I purchased the 2016 Chevy suburban and my salesman, Abdul, was professional, attentive and knowledgeable. He was clear about each step in the process, so I never had a question about what to expect or do next. He was quite the salesman. I will recommend your location and Abdul to everyone. read more

CarMax - Chevrolet Suburban - Used Car Dealers Near Me - Garland, Texas

See all

It was our first time using CarMax & we truly can say it was an excellent experience! Logan & Sara gave us knowledgeable & friendly service & went the extra mile. CarMax's Motto is no haggle...was such pleasure. Not having to give up a day of your life to buy a car, a relief! read more

CarMax - Love! - Used Car Dealers Near Me - Garland, Texas

Two words DEMARD HENDERSON absolutely THE best car consultant EVER he's been there over 10 years no pressure, locates quality cars that exceed your expectations Have had the fortune of purchasing two cars from him and it's been a true pleasure!!! read more

The only thing bearable about working with carmax was my sales associate Kendall. He went above and beyond to make me feel comfortable & my purchase as smoothly as possible. If kendall wasn't there, I probably would have looked elsewhere for my new vehicle. 5 stars for Kendall 2 stars for Carmax read more

CarMax screwed me! I paid $41,000 for a nearly new Ford F150 with 13k miles. A few months later I noticed the paint looked like it was somewhat defective so I figured I'd have it looked at under warranty soon but a few months later I ended up finding out it had been hit and damaged all over 70% of the side of it. I took it back to CarMax and I just wanted them to make it right; they sold me a truck at full value and it was worth $$ thousands less due to collision damage all over it. CarMax told me they would NOT DO ANYTHING. I thought CarMax was awesome but turns out they will screw you over like any other car dealer. These all Enterprise rent trucks and Enterprise will I guess fix them and sell them to CarMax somehow. Kevin Martin Allen, TX read more

My vehicle was there for over 2 months and no one knew its whereabouts. Thank goodness for detective Summer of Garland Police Department who facilitated the location and eventual recovery of my automobile. It's also very difficult to reach out to anyone that can do anything purposeful. My overall impression is that staff is very unprofessional and there are many occurrences of immaturity and pettiness. read more

Greetings - I always like to leave a review whether the service was great or bad. In the case this was the worst car buying experience in my life! I applied, was approved was advised what I needed to bring in when I visited the delearship! When I got into the dealer the entire mentality changed. These people gave me the worst service and run around ever! They treated me like a poor black man couldn't come in there making over 450k and be legit! My supplemental income would have paid my car note. They asked me for check stubs , utility bill, insurance proof and bank statements! I provided the first page of the accounts because I own Ty a health care agency all my patient's information is present I advised that it's a confidential thing with my patients and the State! These people called me and advised they don't want to do business with me! All I was trying to do was buy a car to get to my doctor appointments and to church! How do you not want to do business with me and I was approved and provided every documentation! It's time I file some discrimination lawsuits on CarMax. read more

I purchased my Nissan Quest on 02/26/20 and the back up camera did not work . I was told to take the van to service and everything would be fixed . The next day 02/27/20 I was able to bring my can to service and gave me my first loaner car. After having the loner for almost a week I found out the car horn did not work . Which was only apparent because I couldn't honk my horn when trying to avoid a car accident . Thankfully the other car noticed he was about to hit me and slammed on the brakes before he hit me . I called him and left a message on 03/03 stating I needed another car and why. Now , I understand that the service department was closed when I initially called however , I left 4 voicemails the next day and multiple calls before I got him to answer the phone to switch out the car. He did have a van waiting for me when I got there that night 03/04 but it was a hassle to drive form South Dallas almost Duncanville to Garland. On 03/05 the service advisor stated the car was ready for pick up and he would leave the keys with the business office .However when I went to pick up the van you could visibly see that the vendor the damaged the head liner ( hanging and stained ) , punctures in the right rear door , broken rear wiper that was glued back together ,scratches in the interior of the rear hatch ( where the back up camera panel is ), and there is a hole in the floor board. Friday night I drove down to the service department to exchange my loaner for a more gas efficient car and the van had not moved since Thursday night. I was able to confirm that my advisor advisor Carlos did in fact come to work that day but didn't call me back . I left the car there that night due to the damages and poor workmanship and since then I have wrote 3 emails that included pictures , and left multiple messages regarding the damages and my service advisor has not called me back . My Van is still currently still at the dealership and as of 03/09 after 12:30 pm I have not had any communication since Thursday night around 5pm . Please avoid purchasing a car from Carmax if there are any repairs needed. Apparently their " techs" are incapable of diagnosing a faulty audio unit and the vendors used are terrible. Plus apparently if there is an issue that was caused there they avoid all communication with the customer read more

See all

OMG! One screwup after another. Think your preapproval will speed things up, think again. Spend days searching inventory to find the right truck, then transfer it in? GOTCHA, they loose the damned truck. Try to get ANDY or KURT the managers to get things straight? Forget about that ever happening. Take a look at the carmax documents containing a list of acceptable documents for I'd purposes. Now burn it, because those won't work here. Yes, I know, it's their list. But your being silly. DANIEL, the salesman won't call you back. Won't let you know what's going on, won't have things ready like he said. KEEP IN MIND, WE ARE PREAPPROVED! 2 DIFFERENT BANKS WITH 3 OFFERS. HEAVEN HELP YOU IF YOU HAVE TO DEAL WITH THIS GROUP OF DIMWITTED ASSHATS. If my wife didn't love this truck, we'd have walked out...several times. Buying a vehicle should be fun. Exciting. At the very least, not harder than being shot by a 9mm, then kicked in the groin. Go elsewhere. Shop happy. (Of you do subject yourself to this hell, a guy named MAX seemed like he was wanting to help people) Update: it gets even worse. THEY SHOWED US ONE TRUCK, THE BROUGHT OUT A DIFFERENT ONE. The difference between a 2013 and a 2008. Nerf bars, lots of differences. Granted, they were white. Similarities ended there. Texas Attorney General calls this "Bait & Switch" read more

CarMax - Want someone else's financial info?the right place. We're just left sitting here, on our own, long periods of time.IT'S RIGHT THERE! - Used Car Dealers Near Me - Garland, Texas

See all

The service department at the location is so rude and very unprofessional. You bring a car in to have it checked out. And the ladies ask what is the problem now and I'm not done it!! We didn't ask if you were done we are telling you the problem so it gets fixed. If it is such an inconvenience to work then do us the gratification and quit. I will never buy another vehicle from this dealership again!!!! But I can say the salesman was wonderful and very helpful read more

Horrible experience! Clarice was not knowledgeable about what was going on. I waited well over an hour just to be told What I needed. They also ran my credit 3 times. 3 different hits with 3 different results. Do not! Do not! Do not buy from here. I just purchased from dealership who knew what they were talking about. Before you buy try and get through on the phone and ask questions about the process. It will be difficult as they do not answer the phone. But if you get through, ask questions and watch them not be able to answer. read more

I am so delayed on this review. Life has been hectic but I could not go another day and forget to express how Earl handled my concerns. My vehicle had issues I was unaware of when I got my first oil change. When I spoke with Earl he got right on it and made it all possible to get me on the road again. He needs a raise for his kind heart and will to help every customer that comes to the service center. I will say hands down Earl deserves 10 stars he is a problem solver and will not quit until we as customers are satisfied. Thank you Earl for seeing this as more than just a job. It means a lot. I will deal with no one else but Earl coming to the service center! PERIOD! read more

I'm glad I ignored the low star count, this place was a dream come true. Abdul was a pleasure to work with. I had been stressed about how to sell a vehicle I didn't need anymore, trying to list it online and use websites friends suggested. It was frustrating and I was ready to take a crappy offer for my truck. I made an appointment for an appraisal at this CarMax and it was quick and easy! The offer I got was above what I expected! Very close to the Kelly Blue Book value and far, far higher than anyone else had offered me. After they appraised it, I had 7 days to take the offer. I came back later that day. There was a long wait (1 hour) but they got all of the paperwork done on the spot and handed me a check. Head ache free! Highly recommend. read more

Do not and I repeat do not see the salesman name Mohammed it's a bunch of them so with that being said. He is a gentleman of Indian descent, he wear glasses and has a Donald trump Combover in the middle of his head. Not only did I come pre approved I also had a trade in offer from carmax. I test drove the car and all. During the sale he acted as if I was taking up his time. I ask if he had something better to do I'll get someone else. Today I called him twice to tell him I was coming for the car. But to my unveil he never answered his phone.. even Kurt the manager said he didn't see me as a buyer. I've never in my life wrote a review but I had to write this one. Please do not shop with him no Mohammed with the glass and bald in the read more

Read all the other reviews and you will start to get a glimpse at how rude this location is. It seems like they believe they are doing you a favor selling you a vehicle. If by some off chance you get scammed into buying their maxcare good luck. read more

This was my second vehicle I sold to CarMax and it went as smooth as the first time (e.g. I got the full amount of the original offer and it didn't take long). Charles (in the Business Office) was fantastic in explaining the whole process from A-Z and keeping me updated. If he isn't the Office Manager, he should be based on his professionalism. Additionally, there were people around me that didn't get the full amount for their cars and were complaining--the same ones that probably gave 2-star ratings. I viewed their vehicles and all were dirty and one had a hub cap missing and CarMax probably found out some other not so favorable issues--so no mystery to me. Bottom line: trade-in/sell your vehicle to them in the condition you would want to buy it; be up to date on payments and have all necessary documents with you and all should go well. read more

Horrible service. I got my trade appraisal looked in their lot to find a car I could do a trade around the price range and found one that was going to get transferred from Houston. I was told it was going to be here in a couple of days only to get the run around of the delivery. I went up there 3 times in search of getting info about the car I was told it was damaged and getting repaired and that was a lie now the car can't be found at all. look for another place that will not waste your time. read more

The absolute worst! They must not want their payments on time cause they don't even take your money! And their app is abysmal

Great experience, I honestly can't believe they are rated so low. They offered a fair value on my trade-in, and there were no "slick" moves in the financial phase. I would recommend Andy Jacobs. He helped us with trade-in, but really came through with finding us a car at another location that fit what we needed, and getting it sent to Garland. I will likely be back in a few years looking for Andy again. P.S. I cannot express enough how nice no haggle is. Bryan read more

Paid $99.00 to have a vehicle shipped for a test drive. When the vehicle arrived it had obvious water damage. There was mold/mildew stains on the seat belts and the seats. Left very disappointed. read more

I had a sour experience here that will prevent me from visiting this Carmax location in the future. Buying a car can be overwhelming, and having a car salesperson write you off makes it more frustrating. My budget is on the lower end of the spectrum. When I told the salesperson I wanted to take a look at a vehicle that was out of my range, they refused me and said I would be 'disappointed' if I looked at slightly more expensive car. What happened to the good ole days, when salesmen tried to swindle you out of as much money as possible? A Toyota with over 100,000 miles that's a few years old doesn't cost 18 grand everywhere you go. I went to Carmax with the knowledge that they had a spectacular refund policy. As someone who has a decent amount of money to put down on a car, I can absolutely say they lost a customer. I am looking to finance with a dealership is well, so it's their loss. All I can say is: the salesperson was rude, wrote me off, and even though car prices are raising significantly right now, you're not going to find the best deals here. read more

Horrible car buying experience. The sells associate had no clue what he was doing every question I asked he had go go ask his manager you would think after the 20th question the manager would have just came over and talked to me. He ran my credit 1st with the 2 jobs I have, then later came back and said he had to run it again since he could not use my 2nd job since I had not been there 6 months. Bought car Saturday night, Sunday drove to my son baseball game and the transmission started to skip felt like it was changing gears. The only good thing about the car buying experience was the pre approval you get online it was really helpful in knowing needed as down payment as well as what I was approved for. read more

I found a car online at the Garland location and immediately submitted a request to have it transferred to the CarMax near me. I received a text from Johnathon, following up on the transfer request. I texted him back three times and he didn't respond. I called the Garland location but reached a call center. She said the car had been sold. I asked how that happened since I'd submitted the request and she didn't know. She asked if I'd like a manager to call me and I said yes. That was on July 2nd and I never heard from anyone. Poor customer service! read more

We decided to be insane and go try to purchase a new car only a few hours before my bridal shower. We had the pleasure of working with Lisa and she was AMAZING!! She made sure we were well taken care of, got our trade in all set AND all of our finances squared away in like two hours. Unheard of. I have NEVER had such a headache free experience of buying a car. Amazing! I love my new Explorer!! read more

In my original post, which I wrote ten minutes into my first visit, I gave them one star based on their not being prepared for my appointment. CarMax Garland has since redeemed itself. The rest of my visit, Lisa Johnston helped me out. She wasn't unbearably extraverted or anything (this is a big problem for me, especially in salespeople). A week later, I did purchase a car, and the experience was about as smooth as a vehicle purchase could be. I'm withholding that fifth star due to that annoying first ten minutes, but overall I'm satisfied with my experience with them and would recommend. read more

If you could buy or sell at car at McDonald's it would be better than this location of Carmax. If you insist you might want to avoid, Keith, in the business department at all costs! He should probably just be bagging groceries somewhere. The level of terrible customer service due to sheer incompetence is amazing!! read more