Got a great deal, well below MSRP with excellent service. Attention to detail is superb.

The sales department is top notch! The sales manager was professional when I called to inquire about an advertised vehicle and he set me up with Carlos who was great to deal with! Then the finance Manager went above and beyond to accommodate the package and percentage rate that I was looking for. Thanks guys it has been a pleasure read more

Rusty Wallis Honda - 2026 Passport RTL - Car Dealers Near Me - Dallas, Texas

I was trying to help out my elderly cousin by arranging for them to come get her CR-V which has a dead battery. The battery was replaced by Rusty Wallace less than 2 years ago. They told me they didn't tow in vehicles even though they have done it 2 times before. I would need to arrange to have the car towed in myself. I then offered to remove the battery and bring it in to them but they said it had to be in the vehicle for warranty coverage. No compassion what so ever. I could buy a new battery for what the tow is going to cost. read more

The best dealership In town. ( HANDS DOWN ) I had an issue they fixed it went way above the call. All the way from the sells guy Jason to the general manager Mr ONDRE as well as the service guys and service manager. I would like to also thanks the Wallace family themselves. They have the best prices here best customer service here anything you need to take care of it. if you have another vehicle, still bring it here, they'll take care of it. I would like to give 10 Stars if possible. If you have a coupon from another dealership bring it over here Honda dealership off 635 and Shiloh Rusty Wallace they'll take care of you and honor that coupon. Thanks My new HONDA family members. This is Michael speaking AKA Trunkblast read more

DO NOT COME HERE!!! I come here because it's close and convenient but I would rather drive 10 miles anywhere else because this place lacks in service and competent workers. They're shady here. My boyfriend came to do an oil change here and three days later he had a major oil leak. He brought his car back so they can fix what they broke and they didn't want to claim responsibility and added on things that needed to be done to the car and wanted to run a diagnostic before they could tell us what we knew. THEY RUINED IT. My boyfriend's car was old but still reliable. He had to go and buy a new car today because of Honda. Same happened to my mom's car. She just went to get an oil change and they tried to trick her into getting all this stuff done. Thankfully she had the receipts of all the stuff she had done by them. TAKE YOUR MONEY SOMEWHERE ELSE!!!! read more

Made a appointment for a recall and when I showed up they said this wasn't something they could do after me calling and letting them know what I needed service person was rude and told me it was a diagnostic fee to look at it.Waste of time read more

Tin Tran is the kind of service adviser every dealership should be proud to have. He's helped me on multiple visits with thoughtful updates, prompt follow-ups, and has always taken the time to point out any coupons or specials that could help me out--even when I didn't know to ask. What really sets Tin apart is his integrity. I've never felt pressured or upsold--just supported by someone who genuinely cares and wants the best outcome for his customers. That kind of trust and consistency means a lot. He's gone above and beyond every single time, and both Rusty Wallis Honda and I are truly lucky to have him. read more

I come here for my oil changes and some other services I've had done and I have had great experiences thus far!

Their service department is shady. They charge for work they don't perform. And then when confronted, say they'll refund the charges, but don't. BEWARE! read more

Apparently they don't keep parts in stock, make you pay up front to order the parts, make you wait a week for the parts, then wait until the tech starts the repair to find out the parts dept. is incompetent and ordered a passenger side part when the order clearly called for a driver side part. So once again, I'm waiting on a part ($1500 total with parts). Prepaid for $699 labor too, and since it's a 2-hour fix, I'm paying $350 an HOUR for incompetence. Take your vehicle to Joe Schmoe downtown. All Rusty Wallis does is screw it up the "Honda-certified" way. Joe downtown may not be "Honda certified" but I bet he'd get the right parts. read more

First time here to take advantage of their brake special. I called to find out when would be a "least busy day" made an appointment for 10 am. Its now 1 and no one has updated me on my vehicle's progress. I asked just now expecting the vehicle to be out any minute and am told they haven't even started on my car. So, three hours of waiting with no one updating me. And not even started the work. I asked my service guy if this is their usual procedure and he said yes. So I would not come here again. My kids are doing online school and they will not have lunch because I never dreamed that with an appointment, Id be stranded here 5 hours to get new brake pads put on. Which is what they're estimating it will take at this point. I tried to get my car back just now to just leave and am told its being attended now. What a crappy experience. read more

Rusty Wallis Honda - Car Dealers Near Me - Dallas, Texas

5 Stars! Excellent Service! I worked with Service Advisor Tevin Smith. Tevin was very professional, understanding (he understood what I was saying, which is a miracle as I know nothing about cars), and patient (I ask a LOT of questions). He listened intently to everything I had to say. I was made to feel like I was the owner of Rusty Wallis Honda. I bought all my Hondas from Rusty Wallis, and with service like this I will continue. read more

I didn't purchase a car from here bc of ...issues. My review isn't about that though. My review is about my MIL being told to take down a negative review or give back her loaner vehicle. Atleast they're consistently disappointing. read more

Outstanding customer service experience at Rusty Wallis Honda. Raul and Rudy were great to work with. Manny in finance ended the day with a smooth friendly experience. We also appreciate the manager for listening and understanding to what we were looking for and was honest throughout the process. We highly appreciate the time and patience with the team. We previously had a negative experience at the Rockwall Honda dealership that was discouraging and un professional to say the least. None the less, I'm happy to have met the rusty wallis Honda team and help me get my dream car. They also have a fancy coffee machine and comfortable seating area, this is your one stop shop! read more

Our family has had a very negative experience with Rusty Wallis and I am writing this review after numerous attempts to get in touch with the Service Center for their assistance. In 2019, our 2016 Honda Pilot's engine went out, and after weeks of frustrating calls and visits, the Rusty Wallis team agreed to replace the engine in exchange for a good will payment. Fast forward to November 2023, we discovered that the engine has cross threaded the bolts in the frame rails due to the job done by the Rusty Wallis team in 2019. We have reached out to Rusty Wallis, leaving voicemails and sending e-mail after e-mail repeatedly since November 2023. It is now January 3, 2024 and we have yet to receive a single e-mail or call back from the Service Manager or anyone at Rusty Wallis. The service center has not picked up a single call, or provided a call back or e-mail response and it has been nearly 2 months. At the bare minimum, we should receive even the most basic customer service but it is clear that they are avoiding this issue. The lack of response and accountability is extremely disappointing and frustrating. read more

This service department has completely destroyed my Pilot and put us in severe danger, twice! The first time they did a brake flush and the next day I drove to Arlington and on the way back to Dallas my brakes failed on the highway. Had my kids with me. Took it back and it turns out they didn't tighten something allowing all the brake fluid to leak out on my way to Arlington. They did replace the front brake pads at no cost because they got wore down from me trying to stop but not a single person apologized or expressed any concern or remorse!! Just a "ok, we'll take care of it" and the brake pads were replaced because we told them it was the least they could do because now they would be completely worn. We've been having the oil changes, tire rotations, al maintenance etc done here for around 10 years. A few months later The car began having a terrible shaking in the steering so we took it in and they suggested a power steering flush and rotated the tires and did an alignment. Paid for all of that and it continued and got worse over the next month. Took it back to have them look at it and they said they couldn't find anything. We had just replaced the tires within a year so they had no other suggestions. We needed up taking it to a private mechanic that was recommended to us. The struts and control arms were all bad! The mechanic brought us back to show us and they were completely pulling apart and he said it was absolutely not safe to be driving and in his opinion with the work that Rusty Wallis "supposedly had performed" they should have seen this problem. That is twice that Rusty Wallis service department has put my children in danger. Now, I'm replacing two tires that are less than two years old because the bad struts and control arms caused them to wear out too soon. Thanks for costing me money!! Never again will I have them touch my car!!! The only reason they have even one star is because it makes you leave at least one. read more

When I was driving from Arizona to Dallas. The bottom flap of my Honda Civic came off so I had to buy a new one. Prior to coming to this one, I came from another Honda which gave me the wrong part number and that because they are also out of stock. I called this location and the difference between the customer service of this location compared to the previous one was night and day. They were very patient and was able to give us the correct part that we needed! read more

Been a customer for years now. I've never seen the same people twice in the service department. Today I went and I see two guys working. I was the only one in the bay. This guy helping a lady with a tire. He acted like I wasn't there. Kept walking right pst my car. Never looked at me to tell me, we will be with you in a second. Nothing. The lady he was helping was already gone and he just went right back inside like I wasn't just sitting there for 20 minutes. Horrible customer service. He was in no rush to help me. When someone finally came to my car he says oh I thought you had been helped already. If I was helped, I wouldn't have been sitting in my car still. I finally came in and sat down and noticed him rushing outside to help someone else. Lol service department has always had some assholes read more

My review is in relation to the service department. I 100% DO NOT recommend taking your car to Rusty Wallace Honda for service. I took my car in for routine 100K mile Maintenace (not a thing was wrong with the car), picked it up 1 week later and paid them $2200 for their service. The car broke down and was returned to the dealership for repairs 3 times in the 3 weeks following the maintenance performed on my vehicle. In 2 of the 3 instances, Rusty Wallace admitted fault, the recall repair was installed incorrectly. While they did ultimately fix the issue, I was extremely inconvienenced. I had 3 loaner cars, made more than 5 trips to and from the dealership and even broke down in the middle of the road once, requiring Rusty Wallace to tow the vehicle. In all instances, the service manager (Ryan) was polite and apologetic; however, he and the general manager ignored my request for a refund and did nothing to compensate me for the inconvenience that I encountered. After this ordeal, I am afraid to drive my car long distances for fear that the repairs will not hold up. I truly feel that I left their dealership with my car in worse shape than it was in when I brought it to them. read more

I worked with Ashley in the service department, and she was terrific! She met every expectation and kept me up to date on my vehicle throughout the repair process. read more

This dealership discriminates against handicap consumers. Manny the sales manager does not understand privacy laws. A customers information is confidential I guess he forgot that. Office manager, Chevy is also not versed in any type of customer service. Do not buy from this dealership read more

Fair warning , I have bought many cars in my 60 years ( a few from this dealer ) but this attempt takes the cake . Inquired about a vehicle , received call from salesman , asked specifically " do you add dealer markup or anything other than MSRP" was told "no , we don't play those games " showed up at dealership (40 minute drive ) to find an additional $5k in dealer options worth about $1300. On top of that they undervalued my trade ( I used NADA , KBB and a trade in calculator to get approximate values ) by almost $9k !!! I simply asked for my keys , overcharge /undervalue , the new Rusty Wallis way , not for me and I honestly hop this business fails. read more

When my old car finally bit the dust, Cowboy Toyota wasn't much help. But Rusty Wallis Honda really came through for me--shoutout to Rebecca for being a star! She was super helpful and made everything a breeze. It's nice to feel actually valued by a dealership. Totally recommend them if you're looking for a car and great service! Thanks again, Rebecca! read more

I've been having my cars serviced here for over a decade and have had mostly good experiences. But the customer service in the service department has gone downhill recently and I won't go back. The tone of the service agents has become rude and condescending. read more

Mr. Kenneth Boyd is an excellent businessman and a new friend. Kenneth is a Christian, an American patriot, proud husband, father and grandfather. Additionally, he's a new car salesman who treated me kindly and as if I was his own adult child (still, do your homework and negotiate firmly). I will only buy my Honda's from him going forward. Brant Moss is another excellent sales guy but I just happened to meet Kenneth first. The dealership overall was clean, welcoming and I didn't feel overly pressured. 5 stars for everything stated above. Constructive criticism (and why I was obliged to only rate this dealership as a whole with only 4 stars. Steer clear of their finance guy, *Oscar Miramontes* who is a Finance business manager. It amazes me they allow this guy to have any customer contact, as he devoid of any social grace, or tact. Perhaps he's on the Autism spectrum? But, my sister is and she's a delightful person who treats people with respect and kindness. Forgive me for my language, but this guy is rude as heck. I'll never deal with him again. read more

Rusty Wallis Honda - Car Dealers Near Me - Dallas, Texas

I planned on buying a car today and scheduled an appointment for 4:30 as I have a busy schedule and have very little time during regular business hours to do such things. Got a call telling me they can't honor my 4:30 appointment as they wanted to close early today. But I could come in Friday. Called another dealership for the same exact car and he also mentioned he was trying to close east today, I mentioned I planned on buying today and he gave me the correct response, "I will stay open until 9 if you need me to." I get it but I can't imagine any employee or business or person being able to justify losing out on $25k over the difference of an hour or two. If somebody told me I could earn my company $25k by simply staying open normal business hours it'd be a no brainer, stay open; when commission is involved I'd expect these people to at the very least honor the appointments and schedules of their would-be customers. read more

If Rusty Wallis claims they repaired something, but the problem continues, and two other garages tell you that the repair is needed - did Rusty Wallis do anything? Yes, they charged your credit card, and then refuse to honor their own warranty. They don't care if their carelessness/greed puts you or your kids in danger. Avoid this place. read more

I too am puzzled by the negative reviews here on yelp regarding Rusty Wallis Honda. We bought our 2008 a cord from them and they have service. Both are Honda since 1992. The service department has always been cordial and friendly and we have always been happy with the results of their work. Ignore the haters. read more

Not sure why there isn't more love for this dealer. I had a good experience w Marvin and John. I felt I was treated fairly and they worked hard to make the deal happen. Love the car and was less stressful than previous vehicle purchases. Thank you! read more

Shitty service. They kept my car for over 2 hours for routine service, didn't bother putting a new sticker on my car to let me know when my oil would need to be changed and to top it off I had to go somewhere else to get air in my tires because they didn't check the air pressure in my tires when I left. Will not be returning. read more

Went in for express services (Service A127) which was oil change, filter changes, tire rotation, etc. Was quoted $404 but total added $36 in shop charges. Why couldn't that be included in the quote if it's "standard"? All the dealer would offer is a shop credit, which I refused because I do not plan on going back. Integrity matters. read more

I purchased a car recently . Service is horrible top to Bottom . The management staff does not even acknowledge guest... considering I'm in here to support the Rusty Wallis Business. I called before hand and explained my situation . They had a car in mind for me . When I showed up , they had no idea where the car was . The rep was running all over the lot . It took him about 20 minutes to find it while I was outside waiting . We couldn't come to an agreement initially , so I left . Was put in a horrible loosing situation . Management had " smart" remarks about my decision leaving per his rep. Next day there offer changed Day after that it changed again Only reason I took a car a lot of this lot was because I needed it . I do not recommend this location to any paying customer . They are only looking to benefit themselves and not looking to build and grow consumers . read more

This was my very first visit to RW Honda as I just moved here from out of state a few months ago. Linton J. was my advisor, he was very welcoming, patient with answering my questions and made me feel like a valued customer! I'd read Yelp reviews about RW Honda and was concerned about going to there to have my car serviced. However, after the extraordinary customer service experience with Linton, RW will be my go-to source for my Honda's maintenance. read more

Came in looking for a 2016 Honda Accord that I saw on their website. After finding the car I liked at the price on line I was presented a different price when the negotiation started. Like other folks stating in prior reviews RWH added $2500 to the original price for "certification by Honda". After I told the salesman that not disclosing the real price at front is a deal breaker he tried to work the numbers to help me on the deal. "Honda adds the certification price not the dealership" is what I was told, never the less you should add that "charge" to the real price you advertised. RWH is selling the car, RWH should be honest about the real price. Your dealership lacks Integrity by doing this. I will never buy from you after my experience. read more

I went for an oil change and was told I needed a brake flush and transmission flush on my 2018 Ridgeline Black Edition (25000K miles). I checked the fluids myself and found them within limits. I was initially upset, but the service manager, Jeff, made it right! read more

Rusty Wallis Honda - Car Dealers Near Me - Dallas, Texas

Don't waste your time at this dealership. I drove three hours from Texarkana to RWH to purchase a 18 model Civic for my daughter. The sticker price online was $20,800 for a CPO Civic. We talked on the phone and emailed them. When we arrived we were told that we would have to pay an extra $2,500. I should have known to leave when the salesman, Sean Bal walks out with his name tag upside down looking like they woke him up. The car was filthy, had numerous paint chips, and was empty. They wanted $999 to clean the car up an "get it ready", and wanted us to pay for the CPO warranty. I will never be conned by these guys again. They advertise phony prices. Wasted over six hours because of these people. The good news is that we were able to get a Toyota Camry at Toliver CDJR in Mineola. A nicer car for less money, and they are honest! read more

Rusty Wallis Honda - This CPO vehicle actually isn't CPO, but for a small $2,500 fee they can add it, LIARS! - Car Dealers Near Me - Dallas, Texas

Went with my dad to buy a new Odyssey at the end of December. They force "dealer packages" on you for no reason other than they can get away with it since inventory is scarce. This was at the end of December. It's now halfway through April and they still haven't installed all the features of the packages even though they charged them for the packages. They are extremely pushy and annoying when it comes to selling you the extended warranties and service packages. They were a little disrespectful when we told them we were not interested in any of their warranties. When my dad called the salesman to see when he could bring in the car to get the rest of the stuff installed, the salesman acted like my dad was bothering him. His attitude sure was different before his commission check hit. Avoid this place if you're looking for a good experience. read more

Wasting my 3 hours talking to the sale man, the rate car was crazy high. Try to buy a 28k car and and after talking to them, the car go 42k. sugguest dont go to this place read more

When will these run of the mill dealers learn: bait and switch tactics only ruin their reputation as a dealer. Honda's are great cars and practically sell themselves, why would you do it? Soon these millennials will make your business model a dinosaur of the past- and you are helping them do it. I asked twice to make sure that they had the car at the ADVERTISED PRICE. I have the texts. Dealer confirmed they had it. I even came several hours early prior to the appointment. I had a certified check from my institution for the full price of the car. Supposedly they sold the car 20 minutes prior to my arrival... at 10 am on a Friday. The place was dam near empty. Don't do that,- people have lives... all you're doing is encouraging customers to rely on no-hassle dealers like CarMax or online startups like Carvana. Even Amazon now sells cars. As much as I want to support local businesses, places like yours screw it up for everyone. read more

I know this dealership is located in the ghetto part of Garland but doesn't mean the owner has to run it the same way. This place is trash the people that work there try to intimidate you into buying a vehicle. I went there just to look over an Atlas, the kid couldn't find the keys and I kept on telling him I just wanted to look over it and didn't want a test drive because I already had an appointment in Frisco to look over another Atlas. He kept playing dumb and kept asking me for my personal info and if I had a trade in and money to put down. I'm not buying the car and I'm not test driving the car so I'm not giving you any info. Then this young kid came over there like he was his personal bodyguard and asking why I don't want to give them any info. Which I kept telling them I don't need to give you info to just look over a vehicle. Lastly before I left the manager came over and also insisted on my info. I also told him I'm not giving it to you just to look over your vehicle. So I have three guys hovering over me and the manager said I would have to wait because the car is actually a salespersons vehicle and he has to get the keys. What? It's a car that is still driven daily and I just walked out but you could hear the manager make a smart@@@ remark when I was walking out. I would stay away from this place if it's this bad before going into financing I couldn't imagine the rest of the ordeal with this dealership. These guys still have the same old dealership culture. read more