BE AWARE! I recently rented a car from Enterprise and had a concerning experience upon returning…read morethe vehicle. When I brought the car back, the inspector didn't immediately look at it but instead went STRAIGHT back to the office to retrieve a reflection panel and magnifying glass. She then claimed there were hail damages, which were not visible to the naked eye. This inspection is totally a setup. As I didn't encounter hail throughout my rental and the car was in the garage most of the time. My guess is that the car had those minor dents before I picked it up, especially since I initially picked up the car in the dark. And of course, they were not using reflection panel and magnifying glass to examine the care when I picked it up. The process is like a SETUP, as the inspector's method seemed excessive for what are typically normal wear and tear issues not easily visible without special equipment. Overall, this experience left me feeling worried about this store and renting from Enterprise in the future. I hope this review helps others to be cautious about this store in their future rentals.

Professional and accommodating I will highly recommend this location. I Had an issue with my rental…read moreand staff was pleasant.

Went in there to get my alternator fixed with my boyfriend because I hate talking to people lol…read more Our mechanic was professional and always made sure my boyfriend was updated on everything he was doing to our car. He saw that the belt on my car was hanging on by a string, and my battery was dead as well. He fixed everything. Great pricing. The other company was going to charge me $700 just to replace the alternator. Free car wash if you get serviced by them. Ask for Miguel. 1000% recommend.

The service was rude and unprofessional. The staff were disrespectful and not helpful at all. I…read moredon't recommend this place.

I almost didn't rent from this Hertz location because of the reviews - full stop sooooo glad I went…read morewith my gut. My pickup experience was smooth, easy, and genuinely pleasant. First stop on my Birthday trip - so far, so good. Enter: Akeem, a.k.a. Keem! helped me at pickup and he was great from start to finish. He was friendly, patient, explained everything clearlyz. He just had a really kind energy about him. I rent cars often for work / pleasure and I'm a President's Circle member, so I've been to PLENTY of rental locations - this was absolutely one of the better pickup experiences I've had. The car I received was clean! No complaints at all on pickup. Akeem deserves his flowers, and based on my experience, the reviews definitely DID NOT reflect the impeccable service I received. Stay tuned for drop-off, but so far, I'm very happy I rented here.

Horrible customer service. Untrained staff, does not accept chase credit cards. Be prepared to talk…read moreto manager, no customer service skills. Thier error on extending my rental and my rental was towed, WE HAD PAID! I missed a day of work because of it, now they want to charge me the towing fees. Corporate is no better, been on hold several times. RUN AWAY FROM THIS PLACE!!! AND FAST! Billing can't help in removing the towing fees, sent me to insurance department although I am paying out of pocket at the moment. Billing department could not give me any copy of receipts to provide to my insurance company. UNBELIEVABLE!

Very nice comfortable vehicle. Spacious. The only drawback was getting in and out of the vehicle…read morewithout a running board! It would have been nice if a step stool was provided!

If you need a 15-20 passenger van this is your spot! I needed a comfortable van to carry 15 family…read moremembers to a few holiday functions around Dallas then to look at Christmas lights. The Capps location is convenient and the service is excellent. Id never rented or driven a van like this and they made it simple. Explaining everthing from stem to stern. I couldnt be happier. They provided me with a modern, clean well maintained van that made our family outing very enjoyable. Highly recommended.

Since Hertz only auto replies to all negative reviews with the same canned response, I've copy and…read morepasted this review where I can. Hands down one of the worst car rental experiences I've ever had. Zero professionalism or empathy from the on-site manager, Rick. We reserved a rental car well in advance because we needed reliable transportation to take my family to my mother's funeral the next morning. This was not a leisure trip and we didn't want a large vehicle for fun - it was a deeply personal, time-sensitive situation that required a 7 passenger vehicle. When we arrived in town from Hawaii, we were told they did not have the vehicle we rented. Then suddenly they called and said they did but we'd have to wait for them to clean it. Then the story changed and said that this vehicle was actually considered an "upgrade," and we'd have to pay more per day to take it. Our only other option? Pay out of pocket for an Uber to travel two towns over to another Hertz location to get the class of car we had already reserved. So Hertz failed to provide the vehicle we booked, and that became our financial responsibility to fix. Something that has never happened at any other rental company, hotel, flight or any other reservation I've ever made. Because we had no choice, and because my family needed transportation for my mother's funeral, we were essentially forced into paying extra for a vehicle we never asked to upgrade to. When we tried to resolve the issue, Rick repeatedly deflected responsibility, claiming "it's coming from corporate" and that there was nothing he could do. When I called corporate directly, they said the exact opposite, stating that the decision was up to the location manager. I've been in upper level management basically my entire adult life. If you're going to manage a location, you should have the decency to take ownership of problems instead of passing the buck, especially when customers are dealing with something as serious as a funeral. Even in the absence of my specific situation, you shouldn't fail to provide what's already reserved and then push the financial responsibility onto the customer. I will never rent from this location or Hertz again.

I reserved my car two weeks ago, it was a large SUV. I received emails reminding of my reservation…read moreas normal. I've rented exclusively at Hertz for 10 years. I showed up 9 minutes after they opened only to be told they don't have my car. My entire week was based on renting this vehicle and not only am I being told with a bad attitude that they don't have any cars, corporate is willing to do NOTHING about it. When I called the Hertz support number, they were willing to do NOTHING for me. Then as I was talking, the guy hung up on me! I don't see how this is possible. They had all of my information and I didn't even get so much as a phone call. Not once did the gentleman behind the counter apologize. When I said, "well it's not your fault", he said "you're right, it's not". RUDE, RUDE, RUDE! Thanks for nothing Hertz. I was able to call another car rental company and rent a vehicle, but I paid same day price and it was almost double. I am disappointment and at a loss for words that a large company such as Hertz could dishonor their word and reputation and not think twice about it. I'll leave a review anyplace I can and complain to their corporate site, but nothing I can do will fix the inconvenience they've caused me. WHAT A JOKE HERTZ TURNED OUT TO BE. Very disappointing.

Had to rent a vehicle for a couple weeks after my car was totaled. I had a wonderful experience at…read morethis location. The staff was very friendly and made it so easy. They even picked up my rental at Sewell BMW in Grapevine. I definitely recommend this location!

Employees are liars and will cheat and play games to sell insurance with fake promises, I will be…read morewriting a complaint with all the details and send it to corporate office, shame on them for conning a disable person.

The rental process was quick, easy, and stress-free. A special thank you to Alondra for her…read moreoutstanding customer service. She was friendly, professional, and went above and beyond to make sure everything was taken care of. The vehicle was clean and ready to go. Great experience from start to finish. I'll definitely rent from Hertz again!

Staff acted incredibly put out and bothered to do literally anything. Even their "management…read moretrainee" acted like I was bothering them by simply being there. Had a car on reservation and they didn't have it when I got there, they gave it to someone else. Asked for another car they had in stock by request and they gave me something completely different. No one picks up the phone and when they do it's just to put you on hold and walk away. Had the exact same experience with other Hertz locations in the metroplex. I will avoid Hertz at all costs for the rest of my life.

We booked with this limo service. On the morning they were to pick us up and take us to the…read moreairport, after they were 25 minutes late (keep in mind we were trying to get to a flight) we called. When we called the number of the service we woke up the driver. Now they are in McKinney and we are in Plano, and they offered to still pick us up, but by then we would have missed our flight - so we said no thanks - and we drove to the airport in our car and had to utilize expensive Valet parking in order to have enough time to get through security and catch the flight. It was white-knuckle experience from the get-go. Definitely will NOT call them AGAIN. I don't know who is doing the other reviews, and family members should not count . . . but I can't imagine we were the first to experience this sort of service.

Fair prices, prompt in responding, and on time with pickup! I would definitely recommend them, and…read moreI will definitely use them again and again.

Amazing place!!!!! Amazing people !! Easy to work with !!! Literally got approved and got help…read morefinding my car !!! No hassle!! Didn't talk to a single dealership lousy sales guy who wants to take my money ...0 money down !!! I TRUST THE BANK !!! Made me feel comfortable about getting a vehicle

1/5 I absolutely do…read morenot recommend Fair Lease based on my experience. The entire process was frustrating, unclear, and incredibly unprofessional. The leasing agent I worked with was honestly one of the least communicative people I have ever dealt with. I would respond to her emails or messages and then wait DAYS to receive a response. When I finally did hear back, I still couldn't get clear answers about the actual terms of the approval. I was told that my application had been approved, then asked for a down payment. After that, I was repeatedly told that I needed "more" of a down payment, but no one would clearly explain exactly how much was required or what the actual terms of the approval were. How are you supposed to make an informed financial decision when you can't even get basic information about the deal? What made it even worse was that getting an answer to any of these questions could take days. I work in customer service, so I understand that people get busy and responses aren't always immediate. But communication is one of the most basic parts of doing business, especially when you are dealing with something as significant as financing a vehicle. There is a major difference between being busy and simply failing to communicate with a customer. The entire process felt like a waste of my time. It was poorly communicated, unnecessarily confusing, and left a very bad taste in my mouth regarding Fair Lease as a company. I genuinely hope other customers have a better experience than I did, but based on my experience, I would not recommend Fair Lease.

My gas cart meant the world to me, a family inherited item from a loving loss in 2020. It needed…read morequite some work, I had work done on it previously but to no avail, it broke down again. $1200 down the drain, BUT THEN I HIRED GOLF CARS OF DALLAS and they did everything on it, it runs perfectly and for way less than the other company I used before. I am so thankful and they are so professional, honest and friendly.

I ordered a golf cart for 10 days. They didn't ask if I wanted gas or electric. I didn't know there…read morewere gas golf carts since they aren't allowed on golf courses. They delivered a gas one and when I called the answer was well you signed the contract. I double checked dates and price who thought to look for gas. They did replace it with an electric. On the 3rd day the cart had no power thought I wasn't going to make it a block and going maybe 2 mph. Called them it was going to be 2-3 days to replace it. With that kind of service, we were looking at buying a golf cart from them, but have no confidence and their staff. They charge me for the full 10 days even though I had them come pick up the cart.