Professional and accommodating I will highly recommend this location. I Had an issue with my rental…read moreand staff was pleasant.

BE AWARE! I recently rented a car from Enterprise and had a concerning experience upon returning…read morethe vehicle. When I brought the car back, the inspector didn't immediately look at it but instead went STRAIGHT back to the office to retrieve a reflection panel and magnifying glass. She then claimed there were hail damages, which were not visible to the naked eye. This inspection is totally a setup. As I didn't encounter hail throughout my rental and the car was in the garage most of the time. My guess is that the car had those minor dents before I picked it up, especially since I initially picked up the car in the dark. And of course, they were not using reflection panel and magnifying glass to examine the care when I picked it up. The process is like a SETUP, as the inspector's method seemed excessive for what are typically normal wear and tear issues not easily visible without special equipment. Overall, this experience left me feeling worried about this store and renting from Enterprise in the future. I hope this review helps others to be cautious about this store in their future rentals.

Amazing service and great prices. The employees are very knowledgeable about what type of service…read morethat they off and dont try to get you to get something that you dont want and or need. They detailed the car like you just bought it off the lot as well as they are very quick a efficient. I would definitely recommend this place if your needing and car wash and detailing done!

I've been using this lube center and car wash since 2012 even after moving out of the area I kept…read morecoming back but after this last experience I will never go back nor recommend. I brought my wife's car in for an inspection and oil change as soon as I left I felt something wrong with the car and pulled over I found a bolt in my tire knowing they don't do tires I went straight to the tire shop to get taken care of and called the lube center to let them know. Now keep in mind knowing they didn't purposely put the bolt in I wasn't mad I just wanted them to know. I was treated horribly on the phone and talked down to by their mechanic. I wasn't asking for anything but an apology would have been nice. They just lost a longtime customer there are other oil change places a lot closer to my house it is a 45 minute drive from my home to this location.

Had an excellent experience recently! Needed a rental car after an accident, and this location had…read morea car ready the next morning. I'm 6'4", so the counter agent was able to put me into a mid-size car. Our Kia Optima was clean and had no issues. About a week after we dropped off the car, I realized I had left my sunglasses inside. I called today, and they had the sunglasses set aside. I've had several good experiences with this location, and heartily recommend Hertz if you need a rental car.

This was the absolute worst experience ever. They rented me a Jeep Compass that had been sprayed…read morewith some type of fragrance to mask the smoke smell. The chemical was so heavy that I had to ride off with the windows down but later realized it was their way of riding that smoke. When I called back to the office about a hour in a half of picking up the vehicle to let Kelly, Manager know the smell was giving me a headache and see if he switch me to another vehicle, he said, he would call me back that afternoon to switch vehicles; That never happened. I cut the rental short, from one week to one day. Kelly had the audacity to up charge me for the one day rental. Hands down the absolute worst customer service I've ever experienced with a rental car company. I should have checked the reviews first.

Very nice comfortable vehicle. Spacious. The only drawback was getting in and out of the vehicle…read morewithout a running board! It would have been nice if a step stool was provided!

If you need a 15-20 passenger van this is your spot! I needed a comfortable van to carry 15 family…read moremembers to a few holiday functions around Dallas then to look at Christmas lights. The Capps location is convenient and the service is excellent. Id never rented or driven a van like this and they made it simple. Explaining everthing from stem to stern. I couldnt be happier. They provided me with a modern, clean well maintained van that made our family outing very enjoyable. Highly recommended.

Since Hertz only auto replies to all negative reviews with the same canned response, I've copy and…read morepasted this review where I can. Hands down one of the worst car rental experiences I've ever had. Zero professionalism or empathy from the on-site manager, Rick. We reserved a rental car well in advance because we needed reliable transportation to take my family to my mother's funeral the next morning. This was not a leisure trip and we didn't want a large vehicle for fun - it was a deeply personal, time-sensitive situation that required a 7 passenger vehicle. When we arrived in town from Hawaii, we were told they did not have the vehicle we rented. Then suddenly they called and said they did but we'd have to wait for them to clean it. Then the story changed and said that this vehicle was actually considered an "upgrade," and we'd have to pay more per day to take it. Our only other option? Pay out of pocket for an Uber to travel two towns over to another Hertz location to get the class of car we had already reserved. So Hertz failed to provide the vehicle we booked, and that became our financial responsibility to fix. Something that has never happened at any other rental company, hotel, flight or any other reservation I've ever made. Because we had no choice, and because my family needed transportation for my mother's funeral, we were essentially forced into paying extra for a vehicle we never asked to upgrade to. When we tried to resolve the issue, Rick repeatedly deflected responsibility, claiming "it's coming from corporate" and that there was nothing he could do. When I called corporate directly, they said the exact opposite, stating that the decision was up to the location manager. I've been in upper level management basically my entire adult life. If you're going to manage a location, you should have the decency to take ownership of problems instead of passing the buck, especially when customers are dealing with something as serious as a funeral. Even in the absence of my specific situation, you shouldn't fail to provide what's already reserved and then push the financial responsibility onto the customer. I will never rent from this location or Hertz again.

I reserved my car two weeks ago, it was a large SUV. I received emails reminding of my reservation…read moreas normal. I've rented exclusively at Hertz for 10 years. I showed up 9 minutes after they opened only to be told they don't have my car. My entire week was based on renting this vehicle and not only am I being told with a bad attitude that they don't have any cars, corporate is willing to do NOTHING about it. When I called the Hertz support number, they were willing to do NOTHING for me. Then as I was talking, the guy hung up on me! I don't see how this is possible. They had all of my information and I didn't even get so much as a phone call. Not once did the gentleman behind the counter apologize. When I said, "well it's not your fault", he said "you're right, it's not". RUDE, RUDE, RUDE! Thanks for nothing Hertz. I was able to call another car rental company and rent a vehicle, but I paid same day price and it was almost double. I am disappointment and at a loss for words that a large company such as Hertz could dishonor their word and reputation and not think twice about it. I'll leave a review anyplace I can and complain to their corporate site, but nothing I can do will fix the inconvenience they've caused me. WHAT A JOKE HERTZ TURNED OUT TO BE. Very disappointing.

Had to rent a vehicle for a couple weeks after my car was totaled. I had a wonderful experience at…read morethis location. The staff was very friendly and made it so easy. They even picked up my rental at Sewell BMW in Grapevine. I definitely recommend this location!

Employees are liars and will cheat and play games to sell insurance with fake promises, I will be…read morewriting a complaint with all the details and send it to corporate office, shame on them for conning a disable person.

This is the rudest, most unprofessional environment I have ever seen and experienced in a long…read moretime. At 4:15 pm, there was one worker at the front desk taking care of 1 customer when my husband and I walked in. 6 people were waiting in total. After waiting for 20 minutes with no service some "dude" came out from the back. He may have been the manager (I hope not). He raised his voice from behind the desk and asked who was next. We said that we were next. He then asked us loudly (the whole place is small) and unprofessionally, "Are you same day?" The question was ambiguous. Did he mean were we getting and returning the car the same day or were we renting today or what? I said that we were trying to book a car days in advance. None of that mattered because he was neither trying to listen to nor hear what we wanted. He kept over-talking us and repeating , "I'm out of cars. We're out cars" like an idiot ass; and proceeded to tell us to go to the airport to rent a car NOT KNOWING THAT WE LIVE IN FRISCO AND ARE NOT VISITORS! This is the first and last time I will ever step foot in that negative space. If he is the manager, he shouldn't be!

0 Stars (if that were possible)…read more This was one of the worst customer service experiences I've ever had. I had a same-day reservation at the Hertz Rent A Car in Frisco, and I explained to the manager, Gabriel Gonzales, that I urgently needed a vehicle sooner because I was trying to attend my aunt's funeral. His response was rude, dismissive, and completely lacking in basic human empathy. He flat-out said there was "nothing he could do" and suggested that I go somewhere else. Despite there being 20+ cars visibly available, I was forced to wait nearly three hours simply because I did not want an EV. To make matters worse, after making me rebook the reservation the same day, they then told me I needed a physical card for same-day bookings--information that was never mentioned upfront and only shared after I had already waited for hours. The entire situation felt intentionally unhelpful and poorly managed. There was zero effort to accommodate, communicate clearly, or show any level of professionalism--especially given the circumstances. If you value your time, your money, or basic respect as a customer, I strongly suggest you go elsewhere. I would give this location a 0 rating if I could.

Fair prices, prompt in responding, and on time with pickup! I would definitely recommend them, and…read moreI will definitely use them again and again.

ExceptIonal service and flexibility! Highly recommend if you want an easy and professional…read moreexperience!

Wonderful car leasing experience with Jimmy Glen and FairLease. This is my second lease with this…read morecompany and I highly recommend to anyone looking for the best car leasing experience. Great service, very efficien, answered all my questions and dound me the perfect car to fit my budget and lifestyl. Definitely give FairLease a call for your next new car.

Ok, I have rewritten this review several times. BUT This is the nicest I can possibly be with this…read morecompany! Worst f×cking experience of my life! This is an absolute scam! They lied during the sales process. To Date I do not have a bill of sales, lease documents NOTHING despite several requests. They don't tell you if you convert to a lease it's the same as rebuying your own car, plus sales tax. When asked why did my payoff increase by 9thousand dollars. THIS Pirahanna of a sales person, lied to my face citing this is just how the lease calculates your payoff! They will screw you every way possible! Do Not Lease From these Scammers! Absolute Trash! Stay far away! If you do lease expect to be screwed! Management is even more trash than the sales clown!

Went to see a cart that we thought would be perfect for us. After about 20 minutes the sales guy…read moresaid they must have sold it. There was one other that was different color than we wanted. We wanted to test drive it but it was way at the back of the lot trapped behind probably 20 other carts. The parking brake was broken and this was supposed to be a brand new unit.

I went to this place just to look in April 2024. I was looking for a small, inexpensive 2-seater. A…read morevery nice, no-pressure gentleman immediately showed me the cart I ended up purchasing without me looking elsewhere, because I had done enough research to know it was a very good buy. It was loaded with bells and whistles and came with an excellent warranty. They immediately sent a service technician to my house on 2 occasions to address adjustments that needed to be made. Couldn't be happier with this company or the cart I purchased.