Interesting experience. I had an older RV that had been damaged by rats. I called Luxury Coach to arrange the repairs and right off was asked if the damage was covered by my insurance company. It was, and I told Doddy that. He told me a story about a Provost where they had to do $180k in rat repairs and asked me how how old my RV was, what it was worth, whether the insurance company was going to total or repair. I gave him the value of the RV and said the insurance company would decide rather to total or not. He told me that he constantly has RVs in from rodent damage, but then hemmed and hawed and said he didn't have room for my RV right then, but call back in 2 weeks to get it scheduled. I called back in 2 weeks and he told me I'd have to call back again in another 7 or 8 days. I called back. He then went through the whole thing again - how much is your RV worth, will it be repaired or totaled, retold the story of how he just did a $180k repair to a Provost over rats, and so on. He then asked if the rats were still in the RV. I said I doubt it, but it was possible. He then said they'd have to put it outside while the weren't working on it, and I said that was fine. He then said, "okay, well I said we'd look at your RV, and I'm a man of my word, so let me call you Friday (it was Tuesday) and we'll be able to schedule the drop off." At this point, it was pretty plain he had zero interest in making the repairs on our motorhome. I had him on speaker during the call and there were 3 of us listening and just shaking our heads at him trying to get out of looking at/fixing the RV. In the meantime, our insurance company had already called him twice and he gave them the same song and dance. On Thursday, he called and said he was very sorry to tell me his technician quit the day before(Wednesday) and he would not be able to help us with the repair. I almost laughed out loud and would have if we hadn't been waiting to get my motorhome to his facility for about a month based on his promises. If you've been by Luxury Coach, you know there is more than one person there that repairs RVs. Given the number of RVs damaged by rodents in the area and how he "constantly sees RV with rodent damage" I'm also pretty sure there is more than 1 person there that works on RV's with rodent damage. Doddy, next time just say "We don't like to work on RV's where we can't bill at least $30,000 in repairs" or whatever your magic number is ($180k??) Save everybody, including yourself, time and difficulty. I would have given it a one star review for wasting a month of time except his excuse for not taking the RV was so ridiculous I had him to give him an extra star for coming up with a creative lie he thought would be plausible enough to get him out of taking our RV for repairs. I can just see him with smoke coming out of his ears trying to figure out how to get out of looking at my RV. I will say, in his defense, our RV is worth maybe $13k or so and he's got a great big facility and I'm sure his overhead is huge and I get that he wants to focus his time on big, expensive repairs. It's easy to just say "We have a minimum repair of $X required." Why go to the trouble of making up a lie to get out of work? It's just silly. read more
