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    Gross
    Lei S.

    WORST rental car experience EVER! I reserved and prepaid for a van because I had family visiting and had to pick them up from the airport. I selected my pick up to be noon but got there about an hour later. I assumed the car would be ready. Christian was the one who helped me, he said something suspicious to an employee and went to go get the car. After about 15 minutes waiting for the car, I asked the lady at the desk how much longer it would be, she said 15-20 minutes because they are cleaning the car. UM Excuse me?! I couldn't have been notified this earlier, when the car should have been ready?!?! No apology either! The lady, Daizia Jackson, I come to find out is the manager was just rude and had no care in the world. She made some excuse that she assumed no one was coming for the car, if I prepaid the car of course I'm coming to pick it up!! Christian finally came to tell me the car was ready, he was so sweaty from cleaning the car himself. He said the cleaners did a bad job cleaning, which I think was a lie. I was in a rush to look at the cleaning job because I had to go to the airport, I just took pictures and left. I was very upset. We rented the car for 4 days and slowly saw how disgusting the car was. When I finally got home from the airport I clorox wiped the entire inside of the car. It was totally unacceptable. My sister got chocolate stains on her shorts from m&ms hidden in the seats. Splashes of coke or coffee all over the front. When I finally dropped off the car, Daiza the "manager" was there. I told her how unhappy I was with the car and wanted to be compensated. Unfortunately because I prepaid, she couldn't take off the taxes I needed to pay. Not sure if that was a lie. She wasn't even a bit apologetic about the whole situation. She just gave me excuse after excuse, this time she said the car was supposed to be picked up at 10am (the reason why it wasn't clean). If it was an earlier pick up then why was it still dirty!?!??! I really wish I read the reviews before selecting this location. There is absolutely no reason for a car to be rented that is absolutely disgusting!

    This is the line when I return and I have already been here 10 mins long enough to create this post
    LaShawn J.

    This is the worst car rental location ever, first when I picked up the car yesterday the car I rented they did not have and I received no notice of that. The lady at the counter lacked any kind of customer service and told me if I wanted a car I had to pay extra for what they had in stock and acted like it was my issue. So I called the 800 number that said we will give you a full size like a Malibu or Impala at better rate. I go back in the rude agent says they only have a Passat. Really and that is full size. Then I get in the car it runs rough crack in the windshield that I have to email support to report. Get home less than 4 miles away go back out in the morning the check engine and oil lights are on. So I call the 800 number they tell me to take the car back. See the picture for the line I am waiting in for the 1 agent. Never again...

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.5(39 reviews)
    0.3 mi

    I was without my own car for about a year. I found myself having to rent one frequently and I chose…read morethe location at 2775 S. Central merely for convenience. From my first rental to my last, I received nothing but the best service from all the team members. They came to know me by name as soon as I walked in the door . My daughter passed away in November and I was overwhelmed with the caring and compassion these folks showed me. Never had a single problem with a reservation or a vehicle! I mentioned a few times to them that I would soon be shopping for a car to buy. The manager ( I believe), put a call into Enterprise Sales in Plano and soon I was contacted by John. He immediately sent me the available cars in stock based on my choices of make , model , etc. John was very patient with me and soon I purchased a Camry from him . He made the process so easy and I drove my "new " car home within two hours. I am so pleased I made the choice to not only lease but to buy from Enterprise. Sharon Strickland

    Booked car reservation for 10:00 am for work. Arrived 17 in line waiting. Over 1 hour wait…read more One person doing the detailing of cars, one person to check people in one person to walk you around the car. I think they had a total of four people. The average wait time for each. Customer has been well over an hour while the people here are pleasant enough. This reflects on absolute poor management on upper structure. Whoever is managing this needs to be removed from that position. This is rude to keep your customers waiting 17 people have things to do on a Saturday. Every one of us works hard over 40 to 50 hours of 60 hours a week we want to enjoy our weekend not wait for incompetent management to figure things out cause they're too cheap to hire more people.

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Xcelerate Auto

    Xcelerate Auto

    4.3(6 reviews)
    2.0 mi

    Couldn't recommend the process of leasing or protecting a vehicle more than with the amazing…read moreprofessionals at Xcelerate. I've been in the auto industry for years and the majority of people producing "assistance" are full false promises, misinformation and sleight of hand. This is not only an organization anyone can trust, it's one that makes buying/ leasing and protecting a car easy. I simply will not lease a vehicle without them. Thank You Deb, and the rest of the dedicated staff, for your tireless commitment to excellence. You give me faith that the auto industry can be reputable, dependable and trustworthy.

    Im the first time doing the third party financing for my Tesla model X..Xcelerate auto was…read morerecommended by Tesla..Deb Walsh at xcelerate was very professional, knowledgeable, kind and patient. I waited a year and half to get my tesla. The delivery was for Friday but got delayed. So on Saturday, an hour to the delivery i got a call from Tesla, there was complication with third party paper works and delivery was delayed...i was in tear. I left a desperate voicemail for xcelerate on Saturday and did not expect respond as office is closed during the weekend. But i got a call back from Deb on Saturday afternoon. She was so kind and patient to walk me thru step by step in the process. She even worked on Sunday to make sure i would get my car deliver. I did get my car on Sunday. Deb went above and beyond of her duty to help me and im so grateful. I would recommend Xcelerate to all my families and fridends...

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    Xcelerate Auto
    Xcelerate Auto
    Xcelerate Auto

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    Hertz - carrental - Updated May 2026

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