Paige, the manager went out of her way to help us today! All staff were friendly and willing to…read moreassist us with our questions!

This bank and this branch is a really great at customer service They will bend over backwards for…read moreyou as a customer they have great rates on auto loans they're very flexible when you need a little help sometimes and they also have pretty reasonable credit cards if you don't have a spectacular credit score.

Went to Chevy El Dorado for the 6.2 engine recall. During the diagnoses they said I needed 2 tires…read moreso I agreed to get 2 tires, an alignment, and rotate the new tires to the rear. I picked up my vehicle on Thursday at 4pm and went straight home. I have a work vehicle so my personal vehicle stayed home Friday. While running errands on Saturday I heard a loud metal object hit the bottom of the vehicle. I pulled over and couldn't find anything. Proceeded home and heard the right wheel knocking when I turned. Took it back to Chevy el dorado and was told oh everything we did was fine but you are missing at bushing bracket. We can take care of that for $300. I don't believe in coincidences, just be honest and say I'm sorry about our mistake and we probably didn't tighten the bolts to the bracket and will take care of this for you. Once I left, I received a call from the manager Robert and he listened and understood that it could've been their mistake but it's hard to say. He was kind enough to take care of this issue! Thanks Robert!

I visited El Dorado Chevrolet/Mazda on 11/13/2025 after seeing a 2025 Mazda CX-50 advertised online…read morewith 14 miles for $34,495. After driving over 40 miles each way and agreeing to terms based on that listing, my wife and I learned the vehicle actually had about 2,600 miles and had been used as a loaner--information that was never disclosed beforehand. Had the mileage been accurately represented, we would not have made the trip or proceeded with credit checks. Our salesperson was professional, but our experience in the finance office was extremely disappointing. The finance manager spoke to us in a condescending and belittling manner, making us feel uncomfortable and disrespected. Between the misleading vehicle listing and the unprofessional treatment in finance, our visit was a waste of time and resulted in unnecessary credit inquiries. I reported these concerns to management, but the response did not offer meaningful resolution. I hope this review encourages better accuracy and customer service going forward.

incredible services, with even more incredible people! Darla and Melissa were outstanding. I highly…read morerecommen!

Melissa cares for the client and it shows. My score went from a 540 to a 641 I was able to…read morerefinance my car from 14% to 5 % and I'm on track for buying a home. Thank you very much Melissa this was the best money spent for me to regain control of my finance.

I used the NFCU in Alexandria, VA. Now, I'm in Texas and thrilled to know they're is a location…read morerelatively nearby!

I visited this location today to question why a mobile deposited check written to me from another…read morecredit union had a 7 day hold on it. I worked with customer representative Ashley and she was as helpful as she could be. She referred me to branch manager Chris. I had called the toll free line several times trying to resolve issue, thus my case was well documented. When Chris attempted to help me, I became very frustrated that he did not care what a member was experiencing but what was documented. As I tried to explain the situation, Chris resulted to the same tactic I received from the toll free number, my check was on hold for security purposes (but I showed proof check had cleared). The other institution had a hold on it (but you had already made partial funds available). I was told that I had never done a mobile deposit to NFCU (I produced check that was mobile deposited and proof from other institution NFCU had indeed processed check). Told I should I reach out to my previous financial institution to get proof the check had cleared, I became really angry because as a member I should not have to gather proof, when NFCU was holding the bulk of my deposit. After Chris contacted the other institution and confirmed check had cleared, he then preceded to release the funds to my savings account, be mindful, I had a balance 3-4 times the amount of the check I was originally trying to deposit. Frustrated because it was my money, I left the institution without further words, only to be met upon exit from Chris, with a very sarcastic "you are welcome." I am welcome? It's my money and I was simply trying to get it released for the deposit. The frustrating, conflicting answers (from toll free number), and time to visit a branch location didn't warrant a thank you. When you are servicing a member, you should always be attentive, helpful, and open to their needs. While this institution and location is very convenient to my home, but being a disabled veteran, I will continue to evaluate my standing as a "member" to determine if this is indeed the credit union for my financial needs. And if anybody in this institution tries to say I was argumentative, rude, or disrespectful, on the phone calls, release the audio or the video at this location as evidence to support your claim.

Dont purchase any vehicle from this car dealer because he will sell you a lemon. I purchased an…read more Audi 6 from him and I have already invested $1800 in the vehicle on rotors, brakes, and tires. On the drive home from purchasing the vehicle the EPC light came on and transmission light came on. Refused to return the money and now I have a repair that is going to cost almost $5000 to fix with a possibility of $8000. He is a scammer and will use religion to sell you a car.

They do not appear to be terribly motivated to make a sale or entertain a potential buyer. The…read moreoffice had no less than three men all smoking and none approaching or asking why I was there. Meh. Customer service? Nope nope nope. Non. Nyet niente nada. Don't bother

This bank is simply amazing! The staff and leadership go above and beyond to make your money work…read morefor you!

first time here. went to a sombr concert. it was decent overall. enjoy the free parking, such a…read morerarity with venues like these. the garage was pretty big and right across the entrance too. so convenient. didn't take that long to park either. inside is clean and big. staff were helpful in finding entrances to the seats. concessions pricey but expected. not the biggest event venue, but not the smallest. would come back again

Nearly two hours to open a new account. This credit union…read morenickel's & dimes you to death while claiming no month fees. Get all the charges in print. Take home the info and read it twice at least!

they were just bought out. never a problem until the merger with SSB. im looking at reviews of…read morethe competition and changing my account to another bank. the reviews with the merging company are awful and im already having issues during the first week.

Great bank and they think of the normal people, not like Chase who only wants perfect people.read more