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    Xcelerate Auto

    4.3 (6 reviews)
    Closed • 10:00 am - 2:00 pm

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    Navy Federal Credit Union

    Navy Federal Credit Union

    (4 reviews)

    I used the NFCU in Alexandria, VA. Now, I'm in Texas and thrilled to know they're is a location…read morerelatively nearby!

    I visited this location today to question why a mobile deposited check written to me from another…read morecredit union had a 7 day hold on it. I worked with customer representative Ashley and she was as helpful as she could be. She referred me to branch manager Chris. I had called the toll free line several times trying to resolve issue, thus my case was well documented. When Chris attempted to help me, I became very frustrated that he did not care what a member was experiencing but what was documented. As I tried to explain the situation, Chris resulted to the same tactic I received from the toll free number, my check was on hold for security purposes (but I showed proof check had cleared). The other institution had a hold on it (but you had already made partial funds available). I was told that I had never done a mobile deposit to NFCU (I produced check that was mobile deposited and proof from other institution NFCU had indeed processed check). Told I should I reach out to my previous financial institution to get proof the check had cleared, I became really angry because as a member I should not have to gather proof, when NFCU was holding the bulk of my deposit. After Chris contacted the other institution and confirmed check had cleared, he then preceded to release the funds to my savings account, be mindful, I had a balance 3-4 times the amount of the check I was originally trying to deposit. Frustrated because it was my money, I left the institution without further words, only to be met upon exit from Chris, with a very sarcastic "you are welcome." I am welcome? It's my money and I was simply trying to get it released for the deposit. The frustrating, conflicting answers (from toll free number), and time to visit a branch location didn't warrant a thank you. When you are servicing a member, you should always be attentive, helpful, and open to their needs. While this institution and location is very convenient to my home, but being a disabled veteran, I will continue to evaluate my standing as a "member" to determine if this is indeed the credit union for my financial needs. And if anybody in this institution tries to say I was argumentative, rude, or disrespectful, on the phone calls, release the audio or the video at this location as evidence to support your claim.

    Credit Union of Texas

    Credit Union of Texas

    (5 reviews)

    Have been a member since 1977 and family for longer. First time at the Eldorado Frisco location…read more This is my forth location I have visited. Daniel Trevino and staff handled my visit to confirm account information flawlessly and would recommend based on this visit. Also recommend auto financing. Have finance three vehicles with them thus far and are competitive with rates. Hope this review finds you well, Dallas B.

    We've been members of Credit Union of Texas since 1989 but will be closing our counts due to a…read morepattern of dishonesty. Previously bank posted YELP five star reviews at each window, but look at non-sponsored results--more like 1.7 and 2.4. False advertising. During catastrophic hurricane in gulf, CUTX advertised it was helping members who were affected. We owned a property in the hardest hit area and I contacted CUTX for assistance, and was told it was not my primary residence so they couldn't do anything. Realize the southern most CUTX location is DeSoto, so unless someone's primary residence was south of Houston but they drive to DeSoto to bank CUTX wasn't help them either. False advertising. Recently I was depositing CDs and was told by 2 different bankers on two different occasions the bank would match other rates I found and add a tenth of a percent, but the bank manager (Ross Ave) would need to make that change manually. Checking my account after the fact it was apparent I was receiving no discount and the bank manager denied anyone told me I would receive the discount promised. Not trustworthy. Put your money elsewhere.

    Xcelerate Auto - autoloanproviders - Updated October 2026

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