Service I easily…read moremade an appt on my app. Came in, usually see Ty King (amazing) but he was out on Saturday, had Lucas (just as awesome). Very helpful and welcoming. Service was completed in less than 2 hours. I didn't wait on it because I had errands to run. I was in and out and my car was worked on. Definitely an easy process. Used some of my Chevy reward points to pay for the service too. Great all around!

I filled out an online form inquiring about a used car, and an agent texted me back explicitly…read moreconfirming that the vehicle was available. I arrived at El Dorado Chevrolet just 1 hour later, only to be told the moment I walked in that the car had already been sold. When I brought up the text confirmation from an hour prior, they claimed they tried phoning me to let me know it was gone. I checked my phone right then--there were absolutely no missed calls, voicemails, or follow-up texts. It is completely unprofessional to have a customer show up under false pretenses right after a direct confirmation, and then lie about trying to reach them. If you value your time, I highly recommend taking your business to a dealership that practices basic honesty.

Almost two years ago, I purchased my 2025 Tahoe from Stonebriar Chevrolet. Leon Blackmon was my…read moresalesman, and he did a great job guiding me through the entire purchasing process, including helping me understand the warranty coverage. Recently, I noticed unusual cracking and tears in the leather on the driver's seat. Unfortunately, I was just outside the warranty mileage, and I thought I might be out of luck. Enter Lenah Eszlinger, Service Manager. Lenah went above and beyond. Rather than simply telling me the vehicle was outside the warranty mileage, she contacted Chevrolet on my behalf to see if they would still honor the repair under warranty. After about a week, she was able to get the repair approved, and my seat was repaired under warranty. That kind of customer service makes a lasting impression. From Leon taking care of me when I purchased the Tahoe to Lenah stepping up when I needed help nearly two years later, Stonebriar Chevrolet has earned my trust and my future business. I left as a very satisfied customer, and there is no doubt where I'll be going when it's time for my next vehicle. Thank you, Leon and Lenah!

JULIAN TRUJILLO - DEALER PRINCIPAL / MANAGER…read more 1-Star Review - Horrible Experience & Extremely Misleading Pricing I will be filing a complaint with the Federal Trade Commission (FTC) regarding what I believe was misleading/false advertising. I had an absolutely horrible experience at Stonebriar Chevrolet. I came into the dealership specifically to purchase a Chevrolet Tahoe they had advertised online at a certain price. I was ready to purchase the vehicle and came in because of the price they publicly advertised. When I originally sat down, I was told there was approximately a $2,000 dealer add-on. Then, after the salesperson went away and came back with the actual price sheet, somehow that $2,000 dealer add-on suddenly turned into approximately $8,000. I immediately questioned how the dealer add-on could increase by roughly $6,000 simply by bringing back the price sheet. At that point, I asked Edwin Espinoza to let me speak with a manager or somebody in charge because I wanted an explanation and an opportunity to resolve the situation. Edwin Espinoza told me there was no manager there that I could speak with that day. Based on what happened next, I felt that statement was completely untruthful because I eventually got up, went looking for management myself, and found the manager on my own. I should not have to walk around a dealership searching for management after specifically asking an employee to speak with someone in charge. That alone showed me the level of customer service I was dealing with. Unfortunately, dealing with JULIAN TRUJILLO, THE DEALER PRINCIPAL/MANAGER, made the situation even worse. Julian absolutely did not seem to care about resolving the issue. I explained everything--the online advertised price, the dealer add-on originally being approximately $2,000 and then suddenly becoming approximately $8,000, and the fact that Edwin had told me there was no manager available for me to speak with that day, yet I was able to find management myself. Instead of taking the situation seriously, looking into what happened, explaining the numbers, or making any meaningful attempt to resolve it, I found Julian to be extremely dismissive, stuck-up, disrespectful, and completely uninterested in helping. His attitude toward me was essentially that if I wasn't going to accept their deal, then I could leave. There was no effort to sit down and properly go through the numbers with me, explain why thousands of dollars had suddenly been added, or find a reasonable resolution. That is an unbelievable way to treat a customer who walked through the door ready to purchase a Tahoe and spend tens of thousands of dollars. What bothers me most is that I didn't randomly walk into this dealership asking for some unrealistic discount. I came because of THEIR advertised online price. Then I was initially presented with approximately $2,000 in dealer add-ons, only for that amount to suddenly become approximately $8,000 when the price sheet came back. I strongly recommend that anyone considering purchasing from Stonebriar Chevrolet take screenshots of the online advertised price before going in and carefully review EVERY SINGLE NUMBER and dealer add-on before signing anything. This was easily one of the worst and most unprofessional dealership experiences I've ever had. Between the pricing situation, Edwin Espinoza telling me there was no manager I could speak with, and the complete lack of concern or effort from Julian Trujillo once I found management myself, I had completely lost confidence in doing business with this dealership. I came in ready to buy a Tahoe. I walked out because of how the sales department and management handled the entire situation.

James Cannon, in my 44 years of new car buying, quite regularly I might add, gave me the best…read moreexperience I've ever had! No B.S.!

Such a pleasant laid back experience compared to big city dealerships. Quick, no pressure, friendly…read moreservice. I'll definitely be using them for all my car service needs in the future.

Great place. Asks…read morefor Tyge or Heiser. - I trust those guys. General staff is good and clean place.

Matt, our salesperson, was fantastic. He was personable, professional, transparent, and easy to…read morework with throughout the entire process. The service team also deserves recognition. We had a due bill for a few items after the sale, and they did an outstanding job. The work was completed efficiently, and the car looks even better than when we purchased it. The sales experience itself was more mixed. We came in with a very clear objective: we had a firm budget and were focused solely on the out-the-door price. We communicated that from the beginning and were consistent throughout the process. The initial numbers presented were nearly $2,000 higher than our target, so naturally there was some negotiation. What surprised me was a comment from the sales manager that seemed to place blame on us for the price we were offering. Our negotiation was respectful and non-confrontational, and Matt handled everything professionally. The sales manager's response felt unnecessary, especially given how clearly we had communicated our goals. It came across as petty and out of touch with the tone of the conversation. Ironically, we ultimately agreed to a price that was about $350 higher than our original target. Despite being heavily involved in the negotiation, the sales manager never came over afterward to shake our hands, thank us for our business, or help close the experience on a positive note. For me, the car-buying experience is about more than the final number. It's about how customers are treated throughout the process. Matt understood that. The service team understood that. Unfortunately, the sales manager missed the mark. That said, we're happy with the vehicle and appreciate the efforts of everyone who helped after the sale. Matt: thank you for your professionalism and genuine desire to help customers. 5 stars Service team: thank you for the excellent work and efficient follow-through. 5 stars Sales manager: I appreciate the hustle, but a little more self-awareness and customer focus would have gone a long way. 2 Stars

First off I would like to thank John Smidt, the service manager, and secondly Amanda Mister, and…read morefinally Tommy in service. They absolutely went the extra mile for me today and I am extremely grateful for their efforts!! I used to go to another GM dealership in McKinney for service but not anymore! The never call or text you back. Always have to drop off the vehicle and may be days before you get it back. Not with McKinney GMC! Needed my Onstar app to be re-uploaded and McKinney GMC did it the same day whereas the other dealership told me it would be a week before they could get to it. Now that is service with a smile on my face!! Thanks McKinney GMC

I am extremely disappointed with my experience with McKinney Buick GMC…read more I scheduled a 1:00 p.m. appointment to test-drive a 2024 Kia Seltos that I had spent considerable time researching. I was prepared to drive approximately 30 miles each way to see the vehicle. The dealership sold the vehicle that same morning, yet nobody contacted me to let me know. I had an appointment on the schedule, and a simple phone call would have saved me an unnecessary trip and considerable frustration. I understand that used vehicles can sell quickly. I am not upset that the vehicle sold. I am upset that the dealership failed to notify a prospective customer who had made a specific appointment to see it. I had reviewed the vehicle's history, compared its features and pricing, and prepared questions before making the trip. I took the appointment seriously and expected the dealership to show the same basic courtesy toward my time. This experience reflects a disappointing lack of communication and consideration for a potential customer. If this is how the dealership handles a scheduled appointment before a sale, it certainly does not give me confidence in the customer service I might receive during a purchase. I hope management takes this feedback seriously and improves how it communicates with customers when an advertised vehicle becomes unavailable.

Being a long-standing loyal fan of Neighborhood Credit Union, here I am financing my 9th car with…read morethem; why? The answer is so simple: World-Class service... Indeed! NCU hires for attitude and trains for skills... All the loan-processing employees, managers and senior managers are highly-competent and courteous, with prime-positive attitudes; yet, very humble and pleasant to work with. Although, I am fond of many NCU senior staffers, but I do have a special one to honor: Veronica L. for her unwavering support, patience & understanding that she provided me with this past semester; sacrificing her own lunch hours to write my contracts; and, having to deal with unethical/unscrupulous sales manager/clown (at eldorado chevrolet in Mckinney, Tx) who likes to play games, alleging that they already sold the car to someone else, after having spoken twice to Veronica; and, have her send him drafting instructions. My words are never enough to express my praise; but, thank you Veronica, and NCU--for their tactical hiring... the Best in the industry! Most Sincerely, Christian-Henri.

We want to Thank & give Praise to Veronica Lee for going above and beyond! She ensures we receive…read morethe very best interest rates, banking advice and customer service experience than we've received from any banking institution. Veronica treats us like a family friend and not any old customer account. Veronica takes time to explain everything in detail & ensures we have all the necessary information & tools available to make informed decisions. We always have same day service with answers to our calls & emails promptly. We hope Neighborhood Credit Union Values Veronica as much as we do! We couldn't be happier with the continued assistance, hard work & dedication ensuring banking at MyNCU is the most exceptional experience every time! Thank you Again Veronica Lee!

I had a very positive experience working with Aaron and Tim. Throughout the inspection and…read morepurchasing process, they were extremely helpful, professional, and responsive. They were always available to answer my questions, provided clear and honest communication, which made me confident to purchase the car out of state without even testing the vehicle. I especially appreciated their patience and willingness to work with me throughout the entire process without making me feel pressured. Their professionalism and attention to detail made the car-buying experience smooth and comfortable. I would definitely recommend Aaron and Tim to anyone looking for a knowledgeable, responsive, and trustworthy car dealership representative. Excellent customer service from start to finish!

I purchased a 2023 Corvette Stingray 3LT with Lamborghini doors. I traded in my 2024 Genesis G80…read more3.5T Sport Prestige with 15,400 mile for this Corvette that had 10,065 miles. I got to the dealership an hour before closing to complete the deal, so early evening. I have slight night blindness and realized I had forgotten my prescript glass at home, 2+ hrs south, so I was in a hurry to get home before it got too late hence why I could not take it out for a test drive. Regardless, a test drive would not have shown me the door damage because sales guy opened and closed door for me pretending to be a gentleman. Mechanically, the car is sound so far. They sent me videos per my request on the convertible top and doors opening and closing to show "no damage" and working properly. Now that I look back at the videos, it shows the salesman guiding he doors and holding them so not to show they were damaged. At the dealership, same man opened and closed the door, pretending to be a gentleman so I would not notice they were damaged. This type of business practice is disgusting. I run businesses and would not be nor accept my employees being dishonest to our customers. If there were issues with a product we were selling, we'd fix it or make it right but if we knew of it, would disclose to the client so they could make an informed decision but you DO NOT hide truths and take a clients money knowing you were dishonest in the sale of the product. You basically sold me a vehicle, used or not, with no issues, no damages known and that was a lie and there is no way you could say you did not know. These doors are so misaligned and warped . You can clearly see that they guided them open and closed, especially after watching mine not more than 12 hrs later after the vehicle sat in my garage. Further review once the car was gone through more in the daylight. The side rocker panels are broken and loose, missing brackets. This sale was just a nightmare. So not more than 16 hrs after signing paperwork, I'm extremely concerned what else they hid. I decided to ask if they would be willing to take the car back and reverse the deal, especially if they are "so sorry about this issue and want me to be happy" and since they are such a caring dealership and am met with the always fantastic used car dealership answer, "you signed the paperwork and left the lot. The deal is done, I'm sorry", my lawyer loved that one, shocker! So now, 1+ hours facetiming with the design and installer of the Lamborghini doors, shows permanent damage to door shocks, warping due to forced open and close over time, missing main bolt on driver side and modification outside of install voiding warranty. Resolution? Purchase new door kits $2,999.99, their install $1,800.00 for lifetime warranty, tax $200 = $5,000 more on top f the $76,500 car purchase in which I paid out of pocket $32,000 in cash down. Communications with the dealerships owner/manager ??? promises to "make it right". When the install is done in 4 weeks, submit a bill and we'll work something out. Maybe I'll get a car freshener? My expectations are for them to reimburse me the cost of the repairs and kit but lord knows with the reviews I am reading but I still hold hope that they will do the right things. I'll update this review soon on how it turned out but BUYER BE AWARE and USE CAUTION HERE. These photos and videos were less than 12 hrs apart and a 2.5 hrs drive from dealership to home garage only

I brought my car in for inspection,Richard Tucker took care of me by explaining my results in…read moredetail and having me out in a timely manner!Richard is always very professional and curious with a smile on his face,he is very pleasant to deal with.

I worked with Thai Nguyen to sell my Jeep Wrangler. He was very helpful and friendly and made the…read moreexperience really easy and quick! It only took two days of talking to him to be able to get an offer on my Jeep and get a check cut the second time I went in. I definitely recommend using reliable Chevrolet to sell your vehicle! They were fantastic!

It has been a week long overdue shoutout to Matthew Taylor my salesman who made my car purchase…read moreexperience super easy!! Spoke with him on the phone, visited the dealership and he found the perfect car I've been wanting!! Matthew provided great customer service!! Have recommended to family n friends to stop in and see Matt!!! Thanks again!! Paula

Overall Experience, Excellent!! From the time we went…read moreonline , picked the vehicle and the process went very fast. We are definitely impressed!

We had an excellent truck-buying experience with Tamara! From start to finish, the entire process…read morewas smooth, straightforward, and stress-free. Everyone we worked with was friendly, professional, knowledgeable, and never made us feel pressured. Tamara took the time to answer our questions, made sure we were comfortable with everything, and genuinely worked to make the experience enjoyable. Buying a vehicle can sometimes feel overwhelming, but this dealership made it easy. We absolutely love our new truck and couldn't be happier with the service we received. We would definitely recommend this dealership and TAMARA to anyone looking for a great vehicle-buying experience. Thank you for taking such great care of us!

Working with Keldric was a fantastic experience. He is professional, knowledgeable, attentive and…read morepersonable. Will definitely use AutoNation again and will request Keldric.