Almost two years ago, I purchased my 2025 Tahoe from Stonebriar Chevrolet. Leon Blackmon was my salesman, and he did a great job guiding me through the entire purchasing process, including helping me understand the warranty coverage. Recently, I noticed unusual cracking and tears in the leather on the driver's seat. Unfortunately, I was just outside the warranty mileage, and I thought I might be out of luck. Enter Lenah Eszlinger, Service Manager. Lenah went above and beyond. Rather than simply telling me the vehicle was outside the warranty mileage, she contacted Chevrolet on my behalf to see if they would still honor the repair under warranty. After about a week, she was able to get the repair approved, and my seat was repaired under warranty. That kind of customer service makes a lasting impression. From Leon taking care of me when I purchased the Tahoe to Lenah stepping up when I needed help nearly two years later, Stonebriar Chevrolet has earned my trust and my future business. I left as a very satisfied customer, and there is no doubt where I'll be going when it's time for my next vehicle. Thank you, Leon and Lenah! read more

JULIAN TRUJILLO - DEALER PRINCIPAL / MANAGER 1-Star Review - Horrible Experience & Extremely Misleading Pricing I will be filing a complaint with the Federal Trade Commission (FTC) regarding what I believe was misleading/false advertising. I had an absolutely horrible experience at Stonebriar Chevrolet. I came into the dealership specifically to purchase a Chevrolet Tahoe they had advertised online at a certain price. I was ready to purchase the vehicle and came in because of the price they publicly advertised. When I originally sat down, I was told there was approximately a $2,000 dealer add-on. Then, after the salesperson went away and came back with the actual price sheet, somehow that $2,000 dealer add-on suddenly turned into approximately $8,000. I immediately questioned how the dealer add-on could increase by roughly $6,000 simply by bringing back the price sheet. At that point, I asked Edwin Espinoza to let me speak with a manager or somebody in charge because I wanted an explanation and an opportunity to resolve the situation. Edwin Espinoza told me there was no manager there that I could speak with that day. Based on what happened next, I felt that statement was completely untruthful because I eventually got up, went looking for management myself, and found the manager on my own. I should not have to walk around a dealership searching for management after specifically asking an employee to speak with someone in charge. That alone showed me the level of customer service I was dealing with. Unfortunately, dealing with JULIAN TRUJILLO, THE DEALER PRINCIPAL/MANAGER, made the situation even worse. Julian absolutely did not seem to care about resolving the issue. I explained everything--the online advertised price, the dealer add-on originally being approximately $2,000 and then suddenly becoming approximately $8,000, and the fact that Edwin had told me there was no manager available for me to speak with that day, yet I was able to find management myself. Instead of taking the situation seriously, looking into what happened, explaining the numbers, or making any meaningful attempt to resolve it, I found Julian to be extremely dismissive, stuck-up, disrespectful, and completely uninterested in helping. His attitude toward me was essentially that if I wasn't going to accept their deal, then I could leave. There was no effort to sit down and properly go through the numbers with me, explain why thousands of dollars had suddenly been added, or find a reasonable resolution. That is an unbelievable way to treat a customer who walked through the door ready to purchase a Tahoe and spend tens of thousands of dollars. What bothers me most is that I didn't randomly walk into this dealership asking for some unrealistic discount. I came because of THEIR advertised online price. Then I was initially presented with approximately $2,000 in dealer add-ons, only for that amount to suddenly become approximately $8,000 when the price sheet came back. I strongly recommend that anyone considering purchasing from Stonebriar Chevrolet take screenshots of the online advertised price before going in and carefully review EVERY SINGLE NUMBER and dealer add-on before signing anything. This was easily one of the worst and most unprofessional dealership experiences I've ever had. Between the pricing situation, Edwin Espinoza telling me there was no manager I could speak with, and the complete lack of concern or effort from Julian Trujillo once I found management myself, I had completely lost confidence in doing business with this dealership. I came in ready to buy a Tahoe. I walked out because of how the sales department and management handled the entire situation. read more

I understand the choice between 0% APR or cash incentives -- that part is clear. What isn't clear is why I was quoted $51.7k before TTL (OTD pulled from the call), drove in from Oklahoma with a certified check in hand, and then was suddenly told, "Oh no, since you aren't financing with us, it's going to be $3,000 more." How does that make any sense? If you give a number, you should stand by it. Changing the price after someone drives across state lines with verified funds is unacceptable. Shop around -- there are dealerships that actually honor their word. read more

Disappointing Experience at Stonebriar Chevrolet - Lack of Communication and Follow-Through I recently purchased a truck from Stonebriar Chevrolet, working with salesman Mustafa Al Amin, also known as "Moose." Unfortunately, my experience fell well short of the level of professionalism, honesty, and customer service I expected from a dealership of this caliber. Before completing the purchase, I was assured of two specific things: the truck would be delivered with a full tank of diesel, and it would be delivered to me. While I understood that receiving the truck would take approximately two weeks, I was disappointed that I had to be the one contacting the dealership for updates rather than receiving proactive communication. The most frustrating part came when the truck was finally delivered on January 4. Despite the assurance that it would be filled with diesel, the truck arrived with only a quarter tank remaining. When I immediately brought this to Moose's attention, I was told that the dealership did not have a diesel pump. This was surprising, to say the least, and raised questions about why this expectation had been set in the first place. The truck was also supposed to be cleaned before delivery, yet the cleaning was poorly done and did not reflect the care I expected when purchasing a vehicle. What bothered me most was the disconnect between the promises made during the sales process and the actual service provided after the sale. My experience left me feeling that getting me to the dealership and closing the deal took priority over transparency, communication, and keeping commitments. Sales tactics that rely on promises that are not followed through with undermine customer confidence. A dealership's reputation is built on more than the vehicles it sells; it is built on integrity, accountability, and how customers are treated throughout the entire process. I am sharing this experience so prospective buyers understand the importance of getting commitments clearly established and holding the dealership accountable for following through. I expected better from Stonebriar Chevrolet, and I sincerely hope management takes this feedback seriously. Selling a truck is one thing. Earning a customer's trust is another. read more

Stonebriar Chevrolet - Photo of Dishonest Salseman Mustafa Al Amin aka "Moose" - Car Dealers Near Me - Frisco, Texas

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YELP PLEASE ALLOW 0 STARS! First to have 0 Stars....is (drum roll) Stonebriar Chevrolet Service! DO NOT USE STONEBRIAR SERVICE. If you buy a car here, do not use any of their services you will be put on hold, ignored, lied to, bait and switch, excuses, never told updates, charges change and they dont care, and spend hours on phone working through their automated call process, then get hung up on, or voice mail? Service Manager?? Never available, never returns calls. GM General Manager...sits in office talking to guy with a dog on leash, not available in meeting...mid day. Please have him return my call (message to 3 people)...NO CALL and its the next day 1pm??????? 2 Stars...how? Must be happy new buyers who as yet did not go through the Service Department? They will. RUN to El Dorado; it's worth the drive. read more

I sold a 25 Corvette z06 to another dealer for $15,000 more than they offered me. Stonebriar low balled and offered me a ridiculous amount for my vehicle providing ridiculous reasons to justify the offer which was absolutely ridiculous. The vehicle was bought new from Stonebriar. The other dealer didn't ask for me to buy another vehicle unlike Stonebriar who made a slightly improved offer conditional on buying a vehicle through them. read more

They rev supercars 50 feet from the service waiting area inside the building. I've been waiting for almost 2 hours for a basic tire patch and they've blown out my eardrums 5 or 6 times. This isn't even mentioning they tacked on a 5k addition to a 25k van they had posted to "put new seats in" even though there were seats in the original listing pictures, and the seats they installed were missing headrests and had huge bleach stains on the back. Entertainment system doesn't work and "needed new parts", so I was told they'd be shipped in and I could bring the van back. That was 3 months ago. Again, I'm here about 3 months after purchasing this van due to a check engine light and a faulty tire. Shopping for a vehicle at a junkyard would've irritated me less. Update: They found nothing wrong with the tire even though I have to air it up every 2 days, and the equipment to fix the entertainment system is "discontinued and nothing was ever ordered" even though my saleswoman told me the parts were on back order. I'll be continually asking where my owed parts are until I have them. This has been the worst experience I've had purchasing or servicing a vehicle. Truly, car salesmen are NOT beating the sleaze allegations. Being strapped into a medieval torture device would've been a more pleasant experience. read more

I purchased a vehicle from this dealership and, unfortunately, my experience has been extremely disappointing. I have had concerns since the purchase and have attempted to contact management more than three times through both emails and phone calls, yet I have received no response. The purchasing process itself was also frustrating. I was given the runaround regarding whether the vehicle was Certified Pre-Owned, as well as the price and negotiations. Despite having an appointment scheduled to see the vehicle, I spent more than five hours at the dealership. The lack of communication and follow-up after the sale has only added to my concerns. Based on my experience, I would not recommend doing business with this dealership. read more

From the first follow up phone call until the day of pick up! Nothing but Class A+ service. Jeremy called and had someone come pick me up and bring me to the car lot. Michael took over from there. Very understanding and GENUINE. I didn't feel like they were trying to run game on me. The finance guy was just as kind. You want a good car, great service, and actually get what you ask for? Go to this car lot. See Michael, they even sent me off with a full tank of gas!! Very grateful and extremely impressed! read more

After one week of these dealership having my vehicle, I get a text message from the technician. I have added it for your viewing pleasure. Hello, hope all is well, I wanted to let you know that the vehicle is ready to go and the diagnosis is complete the diag as follows " THERE IS NO COMMUNICATION WITH BRAKE CONTROL MODDULE THERE ARE 3 FUSES FOR THE ABS SYSTEM AND THEY ALL CHECKED GOOD THERE ARE 2 POWERS AND 2 GROUNDS FOR THE BRAKE CONTROL MODULE AND ALL 4 TESTED GOOD TECH RECOMMENDS A NEW BRAKE CONTROL MODULE AND BRAKE PRESSURE MODULATOR VALVE PARTS ARE DSICONTINUED AND NOT AVALIBLE TO US WE WOULD RECOMMEND TO TAKE THE VEHICLE TO CORVETTE WORLD FOR REPAIRS" , If you have any questions feel free to let me know. They are charging $220 for a sham diagnostic. This dealer is such a scam. I wonder how many other people the have scammed this way. Anyway, I will never bring my vehicle to this dealership and I would advise yall not to either. Look at the reviews on yelp, there is a clear pattern. I still haven't received a call back from Lea the manager. Poor management breeds poor service and it shows. I will give them another 48 hours to make this right by me before I make more review on other platform and also reach out to the better business bureau. read more

I cannot recommend Stonebriar Chevrolet based on my experience with both their service department and management. My 2025 Trail Boss was brought in three times for the same safety issue. After one visit, it sat for a week before I received any update, and the only repair was a software update. The problem returned, and eventually my truck shut off while I was driving 75 mph on the highway. After towing it back, I was told the battery had been replaced and another software update was performed. When I got the truck home, it failed again in my driveway. While preparing it for another tow, I discovered it still had the original battery with my identifying sticker on it--despite being told it had been replaced. Because I no longer trusted the truck, I purchased a new one from the dealership. After all paperwork was signed, management tried to add new trade-in requirements that were never part of the deal and later attempted to renegotiate the signed agreement for hundreds of dollars. Only after refusing multiple times did they honor the original contract. The most disappointing part was the lack of accountability. No one apologized for the repeated failures, the highway shutdown, or the misleading information about the battery. Throughout the entire process, communication was poor, I was never provided a loaner despite multiple requests, and customer safety never seemed to be the priority. Vehicles can be difficult to diagnose. Dishonesty, poor communication, and a lack of accountability are much harder to overlook. Based on my experience, I have lost confidence in Stonebriar Chevrolet and cannot recommend them. read more

I called to see if I could order a part and they told me to get it elsewhere and before ending the call the guy said "I hate dumb**s questions " if I was just trying to get help with ordering a battery fuse... read more

I was scrolling online and came across a car I was interested in at Stonebriar Chevrolet. Shortly after, I received a call from the sales manager, Carlos. I didn't answer because I was just browsing at the time, but he followed up with a few questions via text. That actually worked out perfectly for me since texting is much more convenient with my busy lifestyle. Carlos kept me updated and let me know when the vehicle was ready, then asked when I could come by to see it. I told him Saturday morning. When I arrived, Carson showed me the vehicle and went over the numbers, which I was very pleased with. After that, he introduced me to Nick, who completed all the paperwork. The entire process was incredibly smooth -- I was in and out within about an hour. I truly couldn't have asked for a better experience. The team at Stonebriar Chevrolet did an amazing job from start to finish. At no point did I feel the typical high-pressure sales approach that many dealerships are known for. I was able to take my time and shop for exactly what I needed. Carlos, Carson, and Nick -- thank you for making this purchase completely stress-free! read more

I purchased a new Traverse. They did not have the spare key, book or lug nut key but would mail them to me. I did receive the book and car key but not the lug nut key. I have called and left messages with the manager. Never got a call back. My sales person no longer works there and the sales person I spoke to informed me that since Covid they do not include the lug nut key with vehicles anymore. You have purchase those separately. I ask for him to see if I purchased it and he did. He informed me I did not buy one. Once I got off the phone I looked at my paperwork and discovered I DID pay for it. Long story short this dealership has left me with no way to fix a flat or have my tires rotated. They could care less. I bought the car, they screwed me and do not care to try to make things right. read more

2024 Trail Boss--Worst dealership that I have ever done business with. I was told I had to leave my truck for 2 days to even have a tech look at my back up camera. I'm shocked that this place is still open. DO NOT BUY FROM THEM. DO NOT SERVICE WITH THEM. If I could give zero stars I would. read more

After going to another dealership and leaving dissatisfied and disappointed I called StoneBriar and Brandon answered and I came to see him. He didn't only put me in the vehicle I wanted but also the color! Like that was huge for me! He was so helpful and patient. We closed the deal super late but he didn't rush me and I'm a handful. (: read more

Stonebriar Chevrolet - Car Dealers Near Me - Frisco, Texas

Stonebriar sold us a used vehicle that had been in an accident. We had to spend quite a bit of money getting it repaired about 6 months later. When we went to buy a new vehicle, we found out it had an accident on the record. Stonebriar falsified the carfax and was very pushy trying to sell us the vehicle. Now we know why. Typical car dealer lies. read more

TLDR: PICK *ANY* DEALERSHIP other than STONEBRIAR CHEVROLET, which, in my opinion, deliberately used false, misleading and deceptive vehicle pricing to LURE ME IN for a car purchase only to ADD 20% to the listed price immediately after starting negotiations (if the extra $2,995 were included from beginning, I wouldn't have wasted my time). TO BE CLEAR: STONEBRIAR CHEVROLET employing false, misleading and deceptive tactics when showing me the "list price" of a car price is the KEY REASON I have a problem with STONEBRIAR CHEVROLET. I set $15,000 as highest list price when screening for Corvettes and they passed the screen with their $14,950 listing as shown below (it was removed almost immediately after posting my initial review), but again, immediately added EXACTLY 20% to the price. I asked STONEBRIAR CHEVROLET provide me an "out the door" price sheet. I was SHOCKED to see an EXACTLY 20% ($2,995) price increase for "Dealer Added Accessories***," which sounds to me like the cost of features such as trim upgrades, package options, heads up display, etc. that were *shown* already in the listing pictures and should be included in listed price! Nope! I was told the 20% fee is for "reconditioning," At he bottom of the page the "***" states "Dealer Added Accessories; recon $2,995.00." So there's a $2,995 fee for reconditioning? Wouldn't maybe fixing paint chips, doing needed repairs, and washing/waxing the car would be in preparation for sale? STONEBRIAR CHEVROLET says "no" and adds it later as a dealer fee. BOTTOM LINE I found out STONEBRIAR CHEVROLET INCREASED THE PRICE BY THIRTY-ONE PERCENT (31.1%) TO $19,598 after an *OUTRAGEOUS* $3,351 increase after adding their "dealer fees" and estimated $1,297 in sales tax (fair enough as is roughly $350 for registration/temp plate regulatory fees). In negative reviews, it appears management typically apologizes for not meeting expectations - instead of for what they did or failed to do - then claims they'll do better. IT SEEMS THEY FAIL TO TAKE CORRECTIVE ACTION only paying lip service to problematic issues highlighted in reviews since we see same or similar complaints repeated in other reviews. I will CHECK IN with STONEBRIAR CHEVROLET and report back after learning STONEBRIAR CHEVROLET is continuing their misleading online prices to LURE PEOPLE IN or if they start listing cars at prices that includes their costs (i.e., stop jacking up price by EXACTLY 20% right away; An exactly 20% fee is clearly de facto bogus not reflective of reality). STRONGLY RECOMMEND finding a reputable dealership that values honesty, transparency and focuses on reputation-building and gaining repeat customers (that also leads to referrals). *** Note in their response, they state, "truly sorry to hear that you *feel* this way about your recent experience." What?! My criticism of STONEBRIAR CHEVROLET'S business practices are BASED ON *FACTS* - not my feelings. Also, NO MENTION of their intent to cease using the false, misleading and deceptive pricing tactics (listing the car for 20% below actual sales price) they used on me. read more

Stonebriar Chevrolet - Final cost INCREASED BY 31.1% TO $19,598 after $3,351 in dealer fees and est. taxes of $1,297. - Car Dealers Near Me - Frisco, Texas

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Purchased new truck on Black Friday. I have bought car in past from them and thought it was a poor experience before, but since they local I wanted to give them another shot. The deal outlined on the website was fair, so I really didn't need to negotiate it. However, when I got the deal sheet, there was an extra $2000 in aftermarket adds that was not on the website. Sales rep stated it was Berkshire Hathaway (who owns the dealership) policy that they can't show it on website. I tried to come to fair compromise which they rejected. They also low balled me on trade by almost 30% (offered me like $8K on a truck that had KBB & Truecar between $13K to $15K. So I just ended up keeping old truck. My advice would be to go somewhere else. There are a lot of good Chevy dealerships in DFW area. The only reason they get 2 stars is that the lady in Finance did a great job! read more

I rarely leave reviews, but people should know what they're dealing with here. I bought a truck from this dealership about a week and a half ago. Before purchasing, I pointed out several issues: dry-rotted tires, squealing brakes, rough idle, a tail light issue, and a dirty interior. I was clearly assured everything would be taken care of. Based on that, I moved forward with the purchase. When I came back to pick up the truck, it was still dirty. I brought it back again--still not properly cleaned. The bigger issue: the tires and brakes were never properly addressed. A few days later, I had a tire blowout on the highway while driving with my wife, newborn baby, and son. This could have ended much worse. These were the same tires I was told would be taken care of. After that, I was told they would only replace two tires--not all four--and brushed off the brake issue as "normal." The brakes still squeal loudly, even after driving for a while, and the rough idle is still there. I've now made multiple trips back and forth, spent over $500 on Ubers and a tow bill, and nothing has been properly resolved. When I spoke with them again, I was given attitude and told there's a "difference between new and used cars," as if that excuses ignoring known safety concerns that were agreed to at the time of sale. At this point, I don't trust them to fix anything. I'll be paying out of pocket to handle it myself. If you're considering buying from here, be careful. Promises were made, but not kept--and when issues came up, they were minimized instead of fixed. read more

Came in to try and purchase a new vehicle but left disappointed with the pushiness, lack of knowledge and adding of hidden fees by Arvin the salesman. Just because they are located in Plano they think they can overprice and max out their commission. Not great at all. read more

If I could give them 0 stars, I would. I'm not usually the type to leave reviews, but this experience pushed me to do so. This was my first big purchase, and they were fully aware of that--but instead of guiding me, I felt taken advantage of. Overall, the experience was very disappointing. The staff was extremely unprofessional, and the way things were handled did not feel right. There's a lot more I could say, but I'll leave it at that. I do not recommend doing business with them. read more

I recently purchased a 2018 Yukon from Chevy Stonebriar, and this has been one of the most frustrating dealership experiences I've ever had. At the time of sale, the tire sensors were already on, and the salesperson told us to head to service after signing paperwork to have them calibrated. When we went to service, they told us to leave and schedule an appointment instead. After we came back for that appointment, we were told all four sensors were broken and had to be replaced--something that should have been caught before the vehicle was listed for sale. The salesperson also promised us a second key that we still have not received. Right after we left the dealership, the hitch cover fell off the vehicle because the salesperson removed it during the sale and didn't reinstall it properly. He promised to replace it, but that also hasn't happened. When we got home, we discovered the rear A/C doesn't work. Then, after driving just 400 miles, the vehicle broke down due to transmission issues and has been sitting in their service department for a week. No updates, no answers--just "we're looking into it." They also refuse to let us speak with any of the managers. None of the issues we were promised help with have been resolved. The communication is terrible, the follow-through is nonexistent, and the reliability of the vehicle they sold us is in question. This has been incredibly disappointing and stressful, and I would strongly caution anyone considering purchasing a vehicle here. read more

Forced to finance with them, added on extras I didn't want. They did not provide me with all of the documents I signed most importantly the one with the interest rate since they knew I was wanting to refinance it with my bank. read more

These clowns just called trying to sell me another car. The audacity of Terry after the experience noted in my other review and his failure to take care of his customer post sale. They will sell you a car, not service the vehicle under warranty, not give you a fair market value for the lemon after they have done the repair and then call and ask for you to buy another at the end of the month following winter storm. I guess money is the motivator and once they have it they kick you to the curb. Stay as far away from this dealership and anyone associate with BH Autos in the DFW area. read more

Very bad experience, made a deal. He would not send over paperwork for me to see all the numbers. He wanted me to put a deposit down without having any numbers in front of me, extremely shady, be very careful. You said you want to resolve it, but no one has reached out to me read more

Horrible customer service!!! They will sell you a car that should have went to an auction instead! The car will have major issues and they will sell you the car and then place the responsibility on you to FIX the issues on your brand new car!! Horrible business for any company in this economy. To add to the CHAOS before you think of giving them a down payment be veryyyyy careful because if you do not go through with the bad deal your money is at risk of being gone forever read more

I read the reviews and thought...they can't be that bad...right? Wrong. Walking around in the heat ...none of the vehicles I was interested in had stickers in them...of course! I walk in the dealership...one of the girls at the front desk was digging in her ear...literally! She looked in my direction and said nothing. The other one never even looked up from her phone . I walked around for a few minutes...saw a few salespeople at their desks...leaned back in their chairs...looking at their phones etc. Two employees walked toward me...they were chatting and walked by like I was invisible. I left. read more

This has got to be the worst Chevrolet dealership ever. I bought a new Tahoe only to discover the paint is faulty. They said they were going to take care of it 3 months ago. I've never heard from anyone except the embarrassed salesman. The salesman was great; the dealership SUCKS. My last GM vehicle. I've got to try and trade this thing off with 1000 miles on it to someone. I don't want it. GM should take their sign away... read more

this place is pathetic. When you are buying a vehicle, they won't stop calling. if you have an issue after the sale, hope you like the sound of crickets. this is my fifth day in a row calling about a financing issue. no one has called back. I have even left messages with managers. no wonder they have a 2 star rsting. I should have checked first. If you get financing through them, double check your rates. they love to add to the apr. read more

I took my son into this dealership, last Saturday. That was actually his first experience in a dealership, as today was day one of vetting a new vehicle for my soon-to-be 16 year old. There was a specific car we were interested in, the Trax. When we arrived, we were greeted by the floor manager who seemed quite nice, that is, until he asked me for the second time if I was going to buy a car today. After the second time I told him this, he looked at me and said, "well, I am a floor manager, so let me go find a sales person to help you". After about 10 minutes, he brings over a guy who was in his second week on the job and told me that "he generally runs errands for the sales guys". He knew absolutely nothing about the vehicle. Couldn't answer one question. Here's the thing, though. I don't blame him at all. He was new and we were simply pawned off on him because the floor manager didn't want to bother with us. This floor manager is the problem. He blew us off from jump. Very interesting relationship-building tactic. Just because we weren't going to buy today, we were blown off. The fun part of this is that we like the Trax and it is very likely we will end up buying one when my son turns 16 in a few month. Guess what... we sure won't be purchasing at Stonebriar Chevrolet! It really sucks that this was my son's first experience at a dealership. I'm looking forward to taking him to a place that will give a damn about him and his business. read more

My experience at the Stonebriar Chevrolet dealership was very pleasing. I found a new family where I will be taking my new equinox back to for every needed thing. Everyone starting from the receptionist, Salesman and the Finance Manager made my buying experience such a pleasure. read more

Stonebriar Chevrolet - My new 2025 Chevrolet Equinox - Car Dealers Near Me - Frisco, Texas

Me encanta este lugar muy buena atención con el vendedor Antonio Lorenzo en español lo recomiendo mucho

Got my Corvette back from service here, and I started getting a clunking noise from my wheel well. None of the lug nuts were tightened down on my front driver side wheel. All came loose with my fingers. I called them to have a discussion about it, but never got a call back. read more

Stonebriar Chevrolet - Sat outside for a few weeks - Car Dealers Near Me - Frisco, Texas

BEWARE! Their deals are not true deals. They have add- on addendum window stickers. THEN when you might go for the "DEAL" they move the paper on the desk and add more to it $5,000 on my truck. Question......is this stuff even on the truck? YES. Show me.....they can't....that's where the deception kicks in and the lying All of this Berkshire Hathaway group of dealerships do it. Do what I did......RUN! FASTER....FASTER THAN THAT. HAUL A$$! YOU'LL BE GLAD YOU DID. read more

I had a great experience with Quinten he was very professional and the process was fast. He helped me get a Nissan rouge.

Scott Calderwood was a very helpful salesman. He was able to help us find a great car at the best price in the DFW area (really all of Texas)! He was patient, undemanding and made us feel special while making a great deal on a new Chevy. Scott made sure we got everything we wanted and paid a fair price. He went above and beyond to seal the deal. Great Scott!! read more

Ethics problem here. Stonebriar is trying to buy good ratings. (Screenshot included) I am absolutely blown away by this place. I typically never leave reviews but felt in this case, folks should proceed with caution. I purchased a new Blazer a 8 months ago. I went in for an oil change and pointed out that on the rear sensor there was some paint that flaked off. I was informed this was not covered by warranty. The man was very condescending - maybe it's because I am female but the worst part is I get a text from "Sam" trying to buy a good review. This is so shady!!! I would just like to hear from the owners on how long this type of treatment will continue. read more

Bait and Switch! Received an email on Friday, June 13th, with some attractive offers. Most notably a 1500 High Country with $15,000 off in savings ($13,500 dealer discount, $1,500 customer cash). I had some free time Wed, June 18th so I visited the dealership to test drive and get some initial numbers. My trade, a 2019 Ram limited was severely undervalued but this was expected and once I spoke to someone in finance (extremely tattooed gentlemen) he quickly increased the trade-in price $8,000. The shocking element to this visit, once the initial work-up was presented, was how the dealer discount was lowered to only $6,000 and they added $3,990 in added dealer accessories. He stated that the "dealership discount" was predicated on things like where I work, am I Costco or Sam's Club member, etc. I know that "customer cash" sometimes is only for a select group: military, LEO, Costco/Sams members, etc. but I have never heard of dealer discounts requiring this. I was a bit shocked in the moment and realized that I had fallen into a "bait and switch" tactic. The tattooed fiancé employee flat out told me: "we cannot sell you this vehicle with $15,000 off." Yet, I still have the email with the pricing and the VIN matches. I could have easily asked for the general manager but after reading the reviews for the past year, this is a common theme with this dealership so I'm sure the G.M. is also a part of the problem. Also, they added $3,990 in dealer added accessories I can guarantee you I will never visit this dealership again nor will I ever recommend this dealership. I also have never owned a Chevy and after this horrible, disrespectful, unprofessional experience, I can't say that I ever will. I am a blessed to be a retired Marine, 800+ credit score, with a vehicle that has $26,000-30,000 equity for trade-in... customer wise, it doesn't get any easier. It's a shame that these unethical tactics are still used but greed rules. Hopefully this review helps readers be informed and understand this dealership doesn't respect you or your time... time being the one thing we can never gain back. Stay away from Stonebriar Chevrolet! read more

Stonebriar Chevrolet - Car Dealers Near Me - Frisco, Texas

Alex and Bella did an outstanding job helping us find a new vehicle and got us some crazy discounts. Well done!