have purchased several cars from Crest and have always had a good experience. That being said, I recently had the pleasure of working with Peyton, who went above and beyond what a car professional should aspire to be. Peyton was knowledgeable, understanding, and a fantastic listener. In addition, her personality and professionalism made the car-buying experience a pleasure versus a pain read more

Poor Management Experience!!! Let me be clear up front: Monica and Tom in the service department are not the problem. They have been professional, responsive, and genuinely trying to help me the entire time. I initially thought I was getting the runaround from them, but I am now 100% confident this management team is failing to support its own service advisors and making two good employees look bad. Here is what nearly two years of that failure looks like. I bought my CT5 on March 7, 2024. In November 2024 I started getting a red OnStar light and a "Service Emergency Calling" warning. On December 3, 2024, it happened again while I was traveling to a national golf tournament. OnStar had me pull over and told me it was a hardware failure, code B178C, meaning the OnStar module needed replacement. I brought the car to Crest Cadillac on December 4, 2024. Monica said the part was ordered. Then nothing. No callbacks. When I returned from traveling later that December, I was told the hardware was ordered and would arrive in 3 business days. I kept calling and stopping by. The work never got done. The part was not officially ordered until April 21, 2025, nearly five months after my first visit. When I finally brought the car in and took a loaner, I was told that part was malfunctioning and they had to order another one. It is now August 4, 2026. Twenty months after my first visit, I have: no hardware, a new check engine light, and a promise that someone will call me back once GM decides whether they will cover the repair, since the car is now out of warranty on mileage. A warranty that was still active when I first reported the problem. Today I had to ask Tom to just order the part without approval so I can finally clear the check engine light and drive with working safety systems. There is no excuse for stretching a safety-related repair across nearly two years and leaving a customer without emergency calling functionality the entire time. RIDICULOUS. read more

Greg Vetrano was our service writer, whom I've never met in person. His service dept staff are great though. Despite his absence, the service team managed to fill up our Tahoe & the wash was not even done. Greg promises the world to get our Tahoe in from Huffines Chevrolet bc they're the preferred shop by our extended warranty company. But, Greg neither addressed or got back to us regarding their closing additional cost of credit cards, truck wasn't ready & we're going to have the rest of maintenance done by Huffines Chevy bc they've truly come thru with our 2009 Tahoe which enable us to trade up with our 2016. Greg claims they're top tear bc they're Cadillac & yet he never called back or followed thru during & while our Tahoe was in the shop. His staff however comes thru in a pinch including the Service Manager who stays & saw thru our delivery! read more

Took my car just for a car wash. I was there over 1 hour and they never washed my car. I had to walk to the car wash area where I was confronted by one of the employees who told my I wasn't aloud here. Then argued with me about taking my car. Crest service has gone down hill. Been a customer for over 10 years. read more

Crest Cadillac - This is a Crest car wash. - Auto Repair Near Me - Frisco, Texas

The service department advisors and their scheduling system are a joke. I've had my Cadillac serviced there previously and haven't had any problems other than rudeness. I have called to make a service appointment twice and have had to leave two messages for an advisor to call me back. You would think they would call me back to schedule service, but not one has called me back. I won't do business with them any longer. I would advise anyone from doing business with this dealership. They don't do as they promise and take care of their customers. read more

RUN! Go ANYWHERE but here to get your car... The bad reviews on time wasted are 100% true. O wish I could get my time back. They lie, manipulate, and stall you all in the name of "making a sale". These people are why car salesmen have a bad name. RUN THE OTHER WAYYYYY. During this sensitive process of getting into a new car, my credit was ran multiple times, a car was "held" for me, and after two weeks of waiting I found out that car was sold to someone else. TERRIBLE COMMUNICATION AND LIESSSS and now I'm out hundreds on a rental which multiple credit hits. Trent Cross is inexperienced and needs training in sales and customer service. I'm appalled. He was NOT on top of my case and didn't give a damn. I called for TWO WEEKS before I could actually speak to a manager about what was going on and switching salesmen, all for nothing. The absolute worst car experience I've ever had. read more

I have been buying/selling/servicing my cars at Crest since 1996 when they were located on Hwy 75. While there have been several sales people over the years I have had only 3 service advisors which helps a lot taking care of the cars. All have been excellent in knowledge and care for my cars. Since dealership moved out to Sam Rayburn Toll Road location even better as closer to my home. And has more modern facility for customers; snacks/coffee/WiFi etc. If needed I can get a loaner or a ride home which is real plus. Easy to make an appointment on website for service. BTW: consider paying by check after service as you can avoid the merchant fee if using a credit cards. See poster at dealership. read more

RUN FROM THESE GUYS!!! This happened at the Cadillac dealership.......My salesman(using that term loosely) name was Felix. Has no idea what he's doing. Blows your phone up, called 7 times in about a 15min time span!! Then set me up with an appt....... To come and buy the car, after I told him no!?!? I guess he thought he could pressure me into it?!?! He's not too bright! I decided to come up and see the car on Saturday. I did not make an appt and Felix said he was with a customer. I waited for over an hour and got hungry and left. When I text him that I left he told me he FORGOT I was there!!!! Then Sales Manager Kodie Cadenhead got involved, this guy was a manager?!? How is beyond me, he doesn't listen and then makes no sense when he talks, he acts like he's doing you a favor selling you a car. He actually raised the price of the car by $2,000 and I guess expected me to forget?!?! This place is ridiculous, nothing but lies and deceit!!! DO YOURSELF A FAVOR AND go somewhere that will treat you with respect. THEY ARE NOTHING MORE THAN A SLEAZY CAR DEALERSHIP! read more

Came into the dealership yesterday to look at some Lyrics. Talked to the rep told him the nature of the purchased and the background of the totaled vehicle. Sales associate asked why I never purchased a crest vehicle before. Years after years it's the same thing. I test drove the vehicle, everything was good. I went back to the office, for one I was asked if my Metas was recording and basically if I was joyriding. Then secondly I sat down for the numbers asked about and deals and specials. I was told there was not any deals for specials and the lyric V did not have a leasing special and was given a number of 1800 a month for lease versus the leasing special sitting around 432 for the other trims. Now upon research I found customer cash credit( rebate) and financing specials on the V model. The reason why I don't buy crest vehicles is because every time I getting my time wasted and specials and deals are always omitted. I have yet to get an honest salesman wanting to sell me a vehicle or it's sell me what I don't want. Crest Volvo years ago was the exact same thing, I had a written check in my hand and was treated that way. For certain people crest is a waste of time. read more

They sold us a car that has had to go back THREE times for issues and they still haven't fixed everything. I could go into detail, but basically sold us a car that was previously damaged and repairs done poorly. We bought car sight unseen except for photos and they delivered to us at night, hiding the defects in the dark. The problems were evident in the daylight. Guess they thought we wouldn't notice misaligned fender, hood, and hatch along with trash in paint. It's been back three times and still isn't right. We are tired of driving loaner vehicles that they restrict your travel in. We have them more than one opportunity to make it right. They failed. We are done. We won't be back. Ever. read more

Lies and low balling... The first lie started with the phone call...after discussing price of a particular vehicle I was told "come on down as it is the end of the month and we are ready to deal". Once I arrived, they lowballed my trade and after 4 "I'll ask my manager" sessions, they lowered the price exactly ZERO dollars... not one cent. I showed them other vehicles online that were similar and price significantly lower and they just didn't seem to care. As I was leaving they called in their manager "Josh" who was clearly unaware of the negotiations as he told me "I lowered it $1000". This is 100% untrue. I still don't know if he was clueless or lying. Either way we were way off and what it would take to get a deal done. A complete waste of time. They lived up to every slimy stereotype of a car buying experience you can imagine. Two days later, I did an almost identical deal. In fact, I bought one of the vehicles I was comparing with Crest on. The other dealer gave me $2500 more than Crest Cadillac was offering for my trade and for a virtually identical vehicle with lower miles, paid $4000 less. It was a $6500 swing in total. It was virtually the exact deal I had proposed to crest Cadillac. The best part? Crest Cadillac ended up lowering their price twice before they apparently sold it two weeks later. These guys are clowns and play the traditional games. Wear your waders when visiting as you are in the swamp. read more

I recently had my New York State annual inspection done by crest Cadillac. Job well done as usual, my 4th. They also addressed some issues I've had with tire pressure and the solution seems to be working. Robert, service agent, always a consummate professional. read more

Crest Cadillac - Auto Repair Near Me - Frisco, Texas

Worst dealership ever, I drove over an hr, just to tell me they that the vehicle i want its going to a golf tournament. So I ask to see another vehicle and the salesman ( Juda) told me that they couldn't find the car, after an hr plus of waiting i got really upset and told him how unprofessional he was, then him and his manager decided to kik me amd my son out buy tell me that his manager said that they dont have a vehicle for us to see. Wonderful! Thanks Crest cadillac for treating people like that.. read more

Peyton was so awesome and on the ball for every little detail. I can't recommend her more we drove from Houston to Frisco and it was so worth the drive. Pat was great also and Schuyler in finance was so quick and no hard sell for the extended warranty! I will search this dealership first for the next car I buy! Thank you Crest Cadillac read more

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First time at this location, and as a matter of fact first Cadillac Dealership ever. We have been a Mercedes, Porshe, BMW, Chevy & Land Rover family so it was nice to experience something different. We test drove an XT6 ( it was nice but not what we are looking for.) We also test drove the Escalade and can definitely say it has all the bells/whistles and comfort that our growing family needs. AJ was very knowledgeable and helpful, he made our experience a fun interactive and informational. One of the many features that we enjoyed learning and testing with AJ, is the CONVERSATION ENCASEMENT! Trust me you want to rest this out it's a great feature to have specially if you have toddlers and children under 10. Unfortunately we had a dentist appointment so we had to cut our visit short. We did meet AJ's manager Pat, he is down to earth and we enjoyed overall our experience. We will definitely be following up with AJ as he is going to work with us on finding the right vehicle for us. read more

Purchased my 2023 Cadillac Escalade new at the end of 2023 with all the bells and whistles. My motor went bad at 10,000 miles. Crest offered to make it right and sell my a Newer 2024 version at a Great price to make it up to me. The quoted me a price $10,000 over their internet price and then offered to drop that price $20,000 to make up for not having a car for close to two months. The funny thing is they cut the price for my Cadillac with a new motor and 10,000 miles by $50,000.00. They are the only ones who serviced it before the motor blew but were helping me by overpricing the car over internet price than instead of dropping the value by a standard 20 to 30% or around $30,000 they dropped the price they offered by $50,000.00. Doing me a favor. So I kept the car. I am not a negative review person but I will continue. This is the 2nd time I have taken my car to be serviced and had the same customer service type of complaint. Made a early appt. for 2/25/2026 to have my car serviced and have it inspected and asked that they detail it if time permits today. I get there and they add the usual upsell. I want to keep my car in top condition so I agree to all of it and they called Alto (great service) to take me home. I wait all day and do not hear from them so at 6 pm I start calling. Number goes to voicemail and I call repeatedly until I get hold of Brian. He tells me the car is not ready.I asked for Logan (Rep handling my car repair) to see how he is going to handle the situation. I am told that he has gone home. I vent and tell Brian it is 6:20 pm I need a ride and to know if my car is ready. He says it has not been detailed. I tell him I need my car for work so forget the detail. Brian is Great and quickly gets me another Alto car to pick me up. I arrive at the dealer right before 7pm. They do my paperwork and bring my car around. I pay the fee and drive to QT to put in gas. With the bright lights I notice that my feet are on the paper protection. I look closer and see my floor mats were not there. I open the back door and see them thrown in there still wet from the service they had not completed. They did not dry them they put them in my back seat wet. This is the type of service I expect from a $20,000 used car dealer not a $130,000 dealer claiming to be luxury. This is the 2nd time this dealer has almost closed without me having my car or a warning giving me time to make arrangements for work the following day. I believe I have met several Workers there that show Amazing customer service. But is it really that hard to call a customer (who just agreed to your upsell) before you leave to tell him his car will not be ready before you close!!!!!!!!!!!!! Wow longest review I have ever written. Just so you know what happened to me. read more

I would give zero stars if I could. I've been a longtime Crest customer. I have purchased vehicles and used their service department many times in the past, and referred many friends and family, but this latest experience has completely made me question my trust in them for repairs and future purchases. I brought in my 2025 Lyriq with only approximately 3,270 miles for a service issue (a noise over bumps, no mechanical damage or repair needed). That was TWO MONTHS ago. In that time, I've only received one update on my vehicle. When I finally went in myself on 8/18/2025 to demand an update, I was told they had just ordered a part THAT DAY, and I was told the part is on backorder. Now I'm expected to wait another three weeks "maybe" to get my car back. At this point, I don't even know if Crest knows how to work on Lyriqs, and I'm not confident I'll even get my car back put together properly. To make matters worse, I decided to explore trading in my Lyriq for another one. After waiting 35-40 minutes only to get trade in numbers, the salesperson told me my Lyriq (purchased in March 2025, with only 3,270 miles) was $19,000 upside down. That was insulting to hear. I left immediately wondering is Cadillac making the Lyriq so poorly that they hold poor resale value? Here's the kicker, after leaving Crest, I checked the market myself. Lyriqs with MORE miles than mine are being sold online for strong values. So, either Crest is giving terrible trade values or they're just not being honest. Either way, it's unacceptable. Bottom line, Crest has completely failed me on service, communication, and honesty. I don't know if I'll ever return, if I ever get my Lyriq back. Sewell at least makes me feel like they value my business. Crest clearly does not. read more

Amazing experience dealing with top salesman, Chris Rucker. I've never been to dealership, but Chris and his wife were nice enough to deliver my new Escalade V to my home. He has an awesome family and he is very honest. Highly recommend dealing with him. read more

DO NOT BUY HERE! DO NOT GET YOUR CAR SERVICED HERE! DO NOT DO ANYTHING HERE! Enough is enough -- I'm done with Crest Cadillac. I brought my vehicle in for an oil change and new tires and was told it would take two hours. It ended up taking eight. Not once did anyone contact me to let me know my car was ready -- I had to keep calling for updates. Then to top it off, the final cost was higher than what I was originally quoted, which took another hour to clean up. Crest Cadillac Service Management: DO SOMETHING. Are you even reading the endless stream of negative reviews? It's clear this isn't a one-off -- it's a pattern. Greg Vetrano - Useless. Logan McPherson - Also useless. This was my fourth Cadillac purchased from Crest, and it will be my last. I'll gladly drive the extra 43 miles to Sewell Cadillac for the level of service I deserve. And Josh S., spare me the canned "sorry to hear about your experience- reach out to Caleb Brosin or James Freel" response -- it's meaningless at this point. It's obvious from years of complaints that no changes ever come from these reviews. Crest Cadillac is the most stressful part of owning a Cadillac. And that's not something anyone should ever have to say. read more

I just purchased my third car from Crest Cadillac, and I must say it is an INCREDIBLE dealership! Jordan Naemi my sales person, is easy to work with and always make sure that I get a fantastic deal. Jeremy, the service manager goes above and beyond to make sure that everything is taken care of. I would recommend Crest anyone who wants to buy a new Cadillac. I can't say enough good things about them! read more

Crest Cadillac - 2025 CT5 in Typhoon Metallic - Auto Repair Near Me - Frisco, Texas

We have been here 3-4 times for service with our car. I should have learned better the first time when the customer service was lacking in so many ways. Not only do you wait for hours (always longer from what you're told), or when they have the vehicle and I'm told they will call me with updates, days go by and I have to always call them for updates. There are too many things to list from each time we've used them. I'm just warning you, it will always be a mess and an unpleasant experience. Seek Cadillac service for your car somewhere else. read more

Two years ago now I bought a car from Crest. It was misrepresented and they had to kick back some money, which was like pulling teeth to get them to do. But stand up to these people, and you will eventually get some satisfaction. I'll tell you this I would never bring my car to that service department because they let them sit outside and they may not get to them for weeks and if a storm comes and hail damage hits your car they will do nothing about it. So don't ever use their service department don't ever buy from them. I had a $10,000 cash deposit and that woman in the finance office ridiculed me for carrying cash. What the hell? Anyway, the whole experience was a nightmare. I still have the car and it's been a good car and I've spent probably another $2000 taking care of the cosmetic fixes that they wouldn't fix. But I love the car because it was rare. But don't buy their ridiculous extended warranty because it's worthless. Don't buy into their stupid nitrous oxide in the tires because that's rubbish. Don't let them put anything on the car by way of shielding or ceramic coating or any that crap they try to sell you. Better yet just don't go to Crest at all. read more

Crest Cadillac - ATS premium performance coupe I bought from Crest - Auto Repair Near Me - Frisco, Texas

Worst service department there is. Especially for a high end vehicle. Unresponsive, lack of attention to detail. and the people act like they're almighty which is freaking weird. read more

Crest Cadallic The Management has address my auto repair issues and is now doing a great job taking care of me and has made special 1st class efforts in resolving my issues. Thanks, Mike re: Richard / Buyer of new 2024 Cadallic Lyriq read more

the service was fine. i was shocked that a "cadillac" dealer would charge for using a credit card. lack of class!!!!

I recently was contacted by a client and happy with the service they received at crest. Their experience echoed my experience when I stopped using crest dealerships for any car purchases or services several years ago. The customer service was so poor and condescending generally and particularly ugly toward women that I found them unsavory. when they used inappropriate service or treatment, they tried to take down to women as if it was a misunderstanding on the female customers part. My client who had this similar experience last month was the former COO of a major company. I guess they haven't learned anything about diversity, equity, inclusion, or the power of the female checkbook in the intervening time. If you're a woman just say say no. read more

Commission only sales people so make sure you work them for the best deal. Don't be afraid to walk away if you don't feel good about it, it probably is not a good deal. Buyer beware. read more

eceptive Trade Practices from Greg and his supervisor Logan. Stated I needed a new battery and I did not. Then they left the dealership without a phone or a text to me. It took several other agents time to find my car. I was at the dealership for 10 hrs with my dog waiting for an oil change, car wash, and battery replace. No one called me to follow up that day. No one has offered a remedy for the $500 a spent on a battery that Logan and Greg said would fix the issue. They have only given me each others number. I need a supervisor that can handle the issue. read more

Crest Cadillac Service - I've taken my 5 Cadillacs there for over 12 years. I will never take another car there again. I have lost all faith in the Service Department. Poor workmanship, shady advisor practices, obscene quotes for menial work, $1800 to replace a thermostat on an Escalade when the part is on the front top of the engine. Took me 45 min to replace. Slow rolled me from having a light sounding ticking to a full cam, lifters, fuel injector, fuel rail replacement that caused in the end a $12k job and they needed 3 months to complete it correctly. No longer have loaner cars for you unless you schedule a month or more in advance. It's just Shady feeling every time I step foot into their Service Entrance. read more

As always Crest delivers I scratched my new Escalade and brought in to Crest to look at .I figured bucks Lincoln a service tech comes out and gets on the ground with rubbing compound 10 minutes later Problem fixed !! Thanks Lincoln !! read more

I used to take my Cadillac to a Dallas dealership and loved their customer service. Now that I work from home my husband took my ATS here for service a couple times. Each time I felt unwelcome during my interaction with service rep. Then on my last visit, was straight disrespected and over charged. I submitted my complaint to corporate and received a complete refund. Thank you corporate!! Now, for shits and giggles we went to look for a new car. Of course no sells person approached us at all. Great for us, we will take our business elsewhere! read more

Salesman Glenn Young was excellent. He answered my questions and was straightforward about what the dealership can and can't do (I always work hard negotiating for the best price). I'm very satisfied with the buying experience at Crest Cadillac. If I ever need another car I would gladly buy from this dealership again. read more

Had a great experience purchasing a new vehicle with this dealership. I would return for future purchases

Worst customer service ever. My vehicle is still under warranty. After spending 3 hours and being on hold multiple times, I got no answers. The staff is pretty much nonexistent. I would rather walk barefoot across broken glass than have to deal with this place. I called Sewell Cadillac and received excellent customer service. Crest Cadillac could take some lessons on customer service. You should not belittle the people who are spending thousands of dollars. You aren't doing us any favors, you're supposed to be doing your job... which clearly isn't happening at this awful place. read more

Crest has systematically screwed me for 2 years. After buying 3 cars, Crest has refused to honor the warranty they sold (same company) always siting technicalities . The final straw occurred when I took my car in for normal.maintenance and they informed me the rear differential ( $4000 repair) was broken. After two weeks Crest conspired to come up with a way neither them or warranty would have to pay. Here is the kicker, both Crest and the warranty company are owned by Bershire Hathaway. i had all service done at Crest and they simply refuse to cover a warranted part. They literally said "your car your responsibility". Don't buy here, go to Sewell, go to a buy here lot, at least you know what you are getting into. I am disgusted read more

BUYER BEWARE WORST CUSTOMER SERVICE EVER!!! Do NOT buy a used vehicle from this dealership they claim they do a 360 inspection and that everything was perfect on our vehicle. We have had to replace our transmission 5 times now since buying the car a year ago. It's one thing to be a good car salesman's and it's one thing to lie to your customers. I will never buy a vehicle from this place again and that includes all Crest dealerships. Worst EXPERIENCE EVER!!!! IF I COULD LEAVE ZERO STARS I WOULD!!! read more

Crest Cadillac- I am a first time customer and a first time Cadillac owner. My experience has been very bad and frustrating. I recently purchased a certified pre owned 2021 Cadillac XT6 in which I paid $35k cash. I bought the vehicle over the Labor Day weekend. On 8/30, I test drove the vehicle I noticed that it vibrated in the front upon braking. The sales consultant told me he would have checked by the service department. On 8/31, I met with the sales consultant to bring in my trade in and get the final purchase agreement. I never saw the vehicle. I was told it was in the service center. On 9/3, I had my cashier check and was supposed to pick up the vehicle only to find out that the vibration I felt when I test drove the vehicle never was checked out. The sales consultant never took the vehicle to the service center when he told me. After I pressed him about the issue on 9/3, he took it to the service center and it turned out the vehicle needed new front rotators. That took a day to repair. On 9/4, I finalized the purchase and picked up the vehicle. Apparently their were two forms the finance manager forgot to have me sign. My wife and I was at dinner and I get a call just right after I had picked up the car about the forms. The dealership did not wait for me to finish my dinner to drive back up to the dealership to sign the forms, they sent someone over which interrupted my meal to sign some forms which was their mistake. On 9/5, less than 24 hours after purchasing the vehicle the check engine light came on. We had to take the vehicle back to Crest. It has been 2 days No one from Crest has called me to give me a status update on the vehicle, which is horrible customer service! I have not the car in my possession 24 hours and there has been issues with the rotators and now the check engine light. I am very upset and frustrated at the lack of attention to detail of the vehicle and to me as a first time Crest customer and Cadillac owner. I would not want anyone else to experience the dissatisfaction and disappointment I am experiencing right now. read more

We just leased a Cadillac XT4 with Crest Cadillac. The entire process was comfortable and seamless. We never felt pressure, strictly ease, from beginning to end with their representative Moe. You're a class act, Moe! Additionally, the financial process led by Dean was extremely efficient. We appreciated that too. We highly recommend doing business with Crest Cadillac! read more

Crest Cadillac - Auto Repair Near Me - Frisco, Texas

We are extremely disappointed with this dealership and their service. Back in January we took our car in bf or repair and were told we would be called when parts arrived. We weren't called and parts were mailed back. We went back in March again and we're told parts were mailed back since we weren't called so we needed to leave our car and parts would be re ordered, today May 24th our car has still not being repaired. Instead we were notified our car now has hail damage from the storm a week ago and that our service would be closed and we needed to return the loaner immediately or we were threatened to be charged for it. Your service department is a sad representation of what Cadillac service should be. You've treated us like garbage, and now our car looks that way too. Maybe we aren't the type of customer you prioritize and our vehicle is a reflection of that. Not to worry, we rushed over to pick up our damaged and not repaired vehicle today and returned your loaner in the same condition that you loaned it to us. Do better. read more

Worst dealership I've ever been to in my life. Brought my vehicle for a state inspection, Waited 1 hour & 30 mins for them to tell me their machine is broken so left without inspection. read more