The staff are nice at this location but takes so long to answer the phone Im literally on hold for…read more45 mins or longer. I had a blowout on freeway on their vehicle and they did refund me but for some reason Im getting billed extra for my rental. I literally rented for more than a month I should have a discount more than extra fees. I don't understand.

I was in a car collision last week and when I needed a rental while my car was getting fixed, the…read moremanager at the repair shop had an employee drive me to enterprise and they really did a great job fixing me up. I just returned the car this morning and they even gave me a ride back to the repair shop so I can pick up my car. I really appreciate them doing everything to make this experience seamless and smooth.

I was visiting in Dallas Texas and wanted to rent a car from Dallas to Austin. I wanted to rent a…read morecar first thing Friday morning and drop off at Austin Texas. I called and they said I couldn't rent one day I was forced to rent for 3 days even when cars for available. I was going to be charged $350. I knew I was being taken advantage of. I called another car company got a car for $75 for a day. I am never renting from this company. I don't like getting taken advantage of.

Being generous with the stars here. Car wasn't ready on time. Had to wait 2 hours and I had a…read morereservation. Very limited area they will pick you up from. Agents get confused easily. Maybe having Avis in same business is a problem. Windshield is cracked. Scratched fenders. They should call it Rent a Wreck. Not sure if I can even say no worse than the competition. Called to make sure they were open on Saturday so I could do return. The voice mail jail does not have an option to return. IDK how I finally got a person online. Agent, who barely spoke English, told me they were open until 6. Got there at 2 and they were closed. This forced 2 more days on the rental. Had to call a friend come get me. Budget was supposed to take me back to shop to get my car. Look elsewhere if you want competent service. Oh, BTW, Enterprise, contrary to their slogan, will not pick you up.

I'm with Ricky V! Do NOT use this Enterprise location. Their moto "We'll pick you up!" Is a total…read morelie. No reflection on the Honda repair facility there. Honda makes cars that run. During my Enterprise's rental, their F-150 would not start. Here's my rant: They blamed ME for it not starting!! Saying that I WAS RESPONSIBLE for leaving it in front of my home during a rain storm. Said they'd "evaluate" what was wrong with it and charge ME!!! Finally, 4 hours later, they say they have another car now and "when can you swing by to pick it up?". "You are Enterprise, you pick us up" I said. "No sir. You are incorrect, I am the only person here. We don't do that." I guess the guy must have thought that I had a fleet of cars at my home and that I had just wanted his rental for fun. Never, never, never again.

I was recently in a very unfortunate fender bender and had my car serviced at lute Riley. Luckily…read moreit was a one stop shop and I was able to drop my car off and pick up my rental very quickly. Neo was the representative that assisted me with my rental and everything was done electronically and promptly. I had a few concerns about the first vehicle I was placed in and was able to swap out hassle free. Great customer experience and I would definitely rent here again.

Darvette and her teammates provided great customer service…read more She is positive, knowledgeable, and action oriented

I hate this place…read more The employees don't care about you or your time, the energy is low, the help is nearly non-existent. You'll wait for 45 min and the staff leaves the room and you have no idea why the desks are empty or where you are in line. No one greets you, no one seems to care why you came. And if you try calling, the agent will literally give you an attitude. Idk what's happening with Hertz because the people seem lifeless and so miserable. I'd rather watch paint dry. If you have another option, go there and avoid Hertz at Richardson, Texas. Oh! And make sure you take LOTS pictures of the car after returning it, they tried charging me $1,000 for "physical damage," the photos they used to accuse me literally showed debris, not even a dent. Terrible service

Inspect the car before leaving with time. This was…read moreinconvenient for me because it was fine until ants started appearing in the middle console and out of the steering wheel. Other enterprise locations did not have cars available to switch off with and it was too late for me to return due to my work schedule.

Unfortunately we had a pretty rough experience here, which is sad because Enterprise is typically…read morevery good. However, the staff seemed uninterested and were chatting the entire time when we went to retrieve the car. I paid for an SUV similar to a RAV 4 and was given a Jeep Renegade, which is about the size of a Kia Soul and NOT an SUV. The car was either breaking or just a bad car because it could barely accelerate! It also had an oil change light on. The staff was friendly but offered no money back or anything. I'll be looking for a different location next time. Also, the office of this location has a horrible odor, FYI.

Horrible experience here!!!! Customer service is terrible and try to suck you in with hidden fees…read moreand a credit check!!! I never authorized a credit check!!

This business has the same people working in it years after my first rental. They are courteous and…read moreprofessional. I use their services while having auto body work done nearby. I highly recommend this location.

Great service. Thank you for pleasant experience! The lady was helpful via phone and the car was…read moreclean which is important for me!

great service, very recommended. nice Cadillac clean, professional service…read more Arrived on time and safely got me to my destination

Positive: They saved the day after the Addison location left me up a creek by telling me literally…read more5 mins before my p/u time that they had no car for me. I'd made a reservation weeks in advance & was in from out of state. Called this location the same day & they hooked me up immediately w/ a car & even let me choose between 2 different upgraded cars. Much appreciated. Negative: It appears they took advantage of a misunderstanding & used it to get a little more money out of me. And then also, when I saw my final charge on my bank statement I noticed Hertz had taken the liberty to round the total up from the total of which they assured me @ check-out. Granted it's a small amount but it speaks to the trust factor & more indications they don't seem to value being above board & transparent. And if they've been rounding up every customer's total, it'll add up to a pretty decent extra bit of $ for them. Just beware. They get a LOT of bad reviews & while part of my experience was great, I don't trust them.

Finishing up the paperwork from the wreck and have to get a rental. I chose this place because of…read moreinsurance company. I know getting a vehicle takes time and we were in and out very fast. The lady check the car and was able to go thru everything in detail. I would recommend this Hertz for fast and great rates with very friendly customer service. Very clean and professional with awesome attitudes. So check it out and highly recommended!!

Well that didn't last long. From a five star review to a one star review faster than my rental car…read morestalling before getting out of the lot. Which is exactly what happened. We rented a Chevy Malibu and got the car quickly enough, but before we hit the street the car started jerking and then stalled on us with a notice on the dash saying to shift to neutral. My wife restarted the car and we got about halfway around the block before jerking abruptly to a stop as the engine shut down again. We managed to nurse it back around to the return side of the lot where we were told they would do a vehicle swap for us. They were totally casual about it like this happens all the time, but all I could think was we were about to drive across Dallas on the freeways out to Rockwall. If the car had died on the 635 we would have been screwed for sure, or even better yet seriously hurt in a crash as the car shuts down on a freeway. I called their customer service department today to discuss it with them, as I lost sleep last night thinking about how bad it could have been. They said they were going to escalate it to their management team, but I haven't heard back from anyone yet. In the meantime my wife noticed the check engine light has come on in the replacement (you guessed it, Chevy Malibu) and won't go off. So I'm just feeling super uneasy driving this car around and will certainly avoid renting from Alamo in the future as they are clearly not servicing their fleet. My family's safety is worth more than saving a few bucks on a sketchy rental.

After renting a car from Alamo and experiencing a hit and run I would not recommend them. After…read moreworking with my insurance to make them whole again they place my family in collections and a no rent ban. Even after making the remaining balance they still put us on a no rent ban and collections. Wow! I don't think they would have rushed to give us a refund if we overpaid. Maybe I should put them on collections and a don't rent from them list. Good luck if you want to rent from them!

I'm very happy with this enterprise, usually I get set up with a sedan which makes me very…read moreuncomfortable since I drive a lifted taco. The young man I spoke with on the phone I think his name was Ashton hooked me up with a sweet Nissan Frontier because of that fact which was awesome. I'm happy they consider the vehicle you already drive. I was hit by a tire and wheel that rocketed off the President George bush turnpike and homing missiled my truck with me and my cat in it about to step out to the vet. It was crazy! This happened after business hours and unfortunately during spring break so enterprise was very busy but they were able to hook me up with a great ride that doesn't make me feel extremely anxious to get my truck back, fingers crossed the insurance company doesn't total it out. I'm rarely happy with rental car places but this one was great. Thanks Ashton, gosh I hope I have that right.

This was supposed to be our second time renting from this location during our visit to Plano for a…read morework seminar. On 3/15/26 at around 10am, the man from the counter gave us an unforgettable experience dealing with an Enterprise employee from this location. Initially we booked through Enterprise's phone service to ensure that we would have a reservation before going to the actual location to pick up the car. We paid for an Uber to get us to the location. Upon arriving, there was one man working at the counter. He was informed that we had a reservation. Upon checking, he informed us that there are no cars available anymore. He proceeded to complain that the booking was done 30mins prior and that they have 60-80 pick ups and drop offs from yesterday and that day to work on. Another coworker of his came in during that time and they both complained about their day/work on a Sunday. When asked if there is any other Enterprise location that has an available car to rent. We were brushed off to figure it out for ourselves because he needs to help another customer that came in. There was just one customer after us. So we just went outside to figure out our next best option, which is renting from a different company. Our jobs require us to provide customer service as well, I get the stress that a job gives a person. But don't be so obvious about it though. Try to learn how to manage it especially if you're right infront of a customer. It is so off-putting. At the end of the day, as an employee of the company you signed up to do the job. For Enterprise, I think the current reservation system needs to be looked into. The reservation service through the phone or online needs to match with the actual location. In situations like these, it just causes unnecessary stress and is just a waste of our time.