Stephanie gave me one of the best customer experience…read more Unfortunately, since my car got totaled I've been renting quite a bit. By far, Stephanie have topped all the car rental experience. She was fast, efficient, and most of all had a warming personality. She even opened the door for me while pushing my newborn in a stroller, not a lot of people step away from the counter from my experience. Thank you Stephanie for going the extra mile and above and beyond. I will definitely come back to this location just because of her.

I was visiting in Dallas Texas and wanted to rent a car from Dallas to Austin. I wanted to rent a…read morecar first thing Friday morning and drop off at Austin Texas. I called and they said I couldn't rent one day I was forced to rent for 3 days even when cars for available. I was going to be charged $350. I knew I was being taken advantage of. I called another car company got a car for $75 for a day. I am never renting from this company. I don't like getting taken advantage of.

Had a great experience at this Enterprise location picking up an insurance rental. The second I…read morewalked in the door I was greeted by a very helpful Karlyn, who figured out who I was and had my reservation pulled up before I could even rattle off the confirmation number I was ready with. She and the rest of the team were super friendly even though Coronavirus is presently trying to kill us all. We weren't thrilled with the car class allotted by insurance, so she even helped us call insurance to try and get us into something bigger. Enterprise's IT systems are pretty awesome because without my doing anything, they linked up the insurance reservation at Enterprise with my Executive Elite profile at National. These guys are on top of their game!

Wow I should have read the reviews before booking my reservation. I reserved a pickup truck via the…read moreEnterprise app for 2pm on Sat. Reservation made over a week in advance. I even stopped by in person a few days prior to my trip to make sure that a 4 door pickup truck would be available for my reservation since I normally rent at the airport and realize they don't have a large fleet onsite. The woman at the desk told me not to worry that all of their trucks are 4 door. I left feeling reassured. On Saturday the day of my reservation, I arrived at 2:08pm and the desk agent tells me they are closed and even if they weren't closed, he doesn't have a truck on site anyhow. No apology- just told me I needed to leave. They left me sitting outside on the curb.

I recently rented a car to drive for Uber. Avis use to provide gas cars in the past. I never had…read moreissues with the cars or being overcharged by Avis. Avis and Hertz now only provide EV cars. I think Uber sent out emails in the past letting people know this was going to happen. I get hundreds of email a day so I probably deleted it without realize its importance. I heard other people in the past say not to rent an EV car. I should have listened to them. EV cars don't get good range and they cost more to rent. Trying to find a charging station that isn't being used and works waste time. I returned the car after 1 day because of how much time I spent trying to charge the car. I would only suggest an EV car if you have an at home charging station. Otherwise you will waste time finding a charging station then waiting for the spot to open.

Avoid this rental office at all costs! We rented a car from them, three weeks later received an…read moreadditional bill for "repairs" - it's a total scam and a ripoff, this office obviously pads their bills with made-up charges. If I could give zero stars I would.

My day did not start off too well, but it ended well thanks to Jonathan! Upon arrival the entire…read morestaff was very welcoming and greeted you right away. I stepped over to Jonathan who by no means had to listen to me gripe about my day, yet he did. He was very personable and was able to offer an upgrade due to lack of availability on what I originally was going to get. I was smiling from ear to ear. Thank you Enterprise!

Despite a reservation and online check-in the line was 10 deep, one guy waiting on us, he was also…read moreanswering the phone, chatted with everyone. Ridiculous service.

Every time I've rented from Avis this year I've been overcharged. I contact customer support and…read morethey don't want to take calls so they make you open a ticket on their website, but they never respond to it. If you take their survey to complain about an issue you get two corporate randoms email you saying they want to help, but if even if you respond to them multiple times, they will never email you back. They only send the initial generic email claiming they want to help. Honestly, this is probably the best Avis location I've been to but that's not saying much when the corporation behind it is so messed up and unwilling to resolve their mistakes.

Scammer, they but cheap price online when you go there no car available even if you reserve it…read moreonline and a lot of cars outside bad customer service

Id stay away if were you…read more super rude staff they definitely act like your business isn't wanted.

Great service. Thank you for pleasant experience! The lady was helpful via phone and the car was…read moreclean which is important for me!

SIXT iS MY FAVORITE RENTAL CAR COMPAMY…read more - The employees and nice and very helpful. Renting a car can be annoying and complicated and the staff as well as the manager are very helpfull in sorting out all your options. -The cars are nice and clean and have a good selection. -affordable vehicles with many options. Try sixt rental car before you try any other place, you wont regret it!

SCAM. AVOID AT ALL COSTS. They accused us of scratching the vehicle we rented in Portland. They…read moresent us photos of the scratched vehicle 4 days after we returned the vehicle. The photos were not time stamped. When we returned the vehicle there was no staff inspection and they told us to park the vehicle in a public lot. When we attempted to appeal their claims about the damage we have hit many, many roadblocks. We sent a letter and they responded noting that we had not included the rental agreement number. That number (along with the invoice number, damage claim number, and date of rental service) were clearly itemized at the very top of the letter. When we called customer service the service agent said she could not help us. She said we needed to speak to the claims department. The claims department is only open from 10am to 2pm Eastern!! This company is cheap because it is a SCAM!!! Avoid renting from them at all costs. Don't do it!

Darvette and her teammates provided great customer service…read more She is positive, knowledgeable, and action oriented

I hate this place…read more The employees don't care about you or your time, the energy is low, the help is nearly non-existent. You'll wait for 45 min and the staff leaves the room and you have no idea why the desks are empty or where you are in line. No one greets you, no one seems to care why you came. And if you try calling, the agent will literally give you an attitude. Idk what's happening with Hertz because the people seem lifeless and so miserable. I'd rather watch paint dry. If you have another option, go there and avoid Hertz at Richardson, Texas. Oh! And make sure you take LOTS pictures of the car after returning it, they tried charging me $1,000 for "physical damage," the photos they used to accuse me literally showed debris, not even a dent. Terrible service