I have been coming to this Enterprise for car rentals now for the past year as I spend a lot of…read moretime on the road for work. Caleb has been the best Enterprise employee I have worked with. After my first rental he remembered my name and every time makes it feel like it's my personal Enterprise with the white glove service and attention to detail

I went in for a pickup this morning. There was no line, no wait, the process for picking up was…read moresmooth, and it didn't take long to get the rental. A few seats are in the waiting area if you have to sit a bit for your rental. The rental is nice and clean

Great service. Thank you for pleasant experience! The lady was helpful via phone and the car was…read moreclean which is important for me!

great service, very recommended. nice Cadillac clean, professional service…read more Arrived on time and safely got me to my destination

Jerod was so helpful and patient. Incredible customer service, so helpful. I was having the worst…read moreday and he made my experience smooth and effortless! 10/10

Do NOT go here if you're in a hurry! Love Field was sold out of cars, so this was the closest car…read morerental location. There is only 1 worker, who I will admit was very nice and kind, but if there's a line, you'll be waiting for a long time. Expect to be late to wherever you need to be if you use this enterprise location. Corporate should really intervene and add more than 1 worker to this busy story - this is not the usual experience I have with National/Enterprise. AVOID RENTING A CAR FROM HERE.

After having a poor customer service experience, I have to change my review because Enterprise, as…read morewell as Francesco the branch manager, have corrected the experience and even more importantly shown that they do care about their customers. Thank you for the call Franchesco! My first review was 1 Star "The branch manager has customer service skills equivalent to a five-year-old child."

Was sent to here by the insurance due to a collision…read more The employees: They are EXTREMELY friendly and professional. Esp that black guy (whose name I didn't catch. Sorry.) with the "yes sir, no sir." He was so polite and it is very hard to find in Dallas these days. The girls there were also very polite. They were even accommodating to my needs. The car's quality: The car's quality was good. No issue. The car's CLEANNESS: Oh helllllll no! The moment I put my hands on the steering wheel I felt it was oily and sticky, the center arm rest part where my right elbow touches was also sticky. Then the same night during sleep my ear was itching so I wake up and look at the mirror and it was inflamed! (INFO: My ear has eczema, so it has compromised skin to begin with; therefore, it doesn't take bacteria well.) Then I recalled I was touching my ears with the hands that I touch the steering wheel with. So the next day I learned my lesson and wiped down the steering wheel with 75% alcohol wipes. And LORD BEHOLD! It was so dirty! So dirty that it took multiple wipes to get it to not turning black. And the steeling wheel felt dry and clean again after all the wiping. The charges: No surprise charges, inspection was smooth. I will use Enterprise again BUT I will bring disinfecting wipes........

This rental car location is off airport, which is nice and convenient since I was not flying in…read more The selection of cars was great, especially since I picked up late Tuesday evening. I got a Jeep which was clean and roomy. It was easy to drop off too. The workers are always friendly and never fail to ask about your experience. They also confirmed how I want my receipt. Drop off was busier but they still got me in and out.

Listen, National, is by far one of the best car rental companies to use. They make the process so…read moresmooth and seamless. I highly recommend booking ahead of time which makes it even less hassle free. Tony here was amazing. His overall spirit was so welcoming and personable. You know as a woman, we tend to be real indecisive with options. Tony's patience was unmatched. We were between 3 cars we wanted but of course after his help we finally settled. If a pay increase comes from this review, then it's well deserved. Even Aja at the exit window before leaving the property was friendly and sweet as well. I mean just overall great hospitality. National at Dallas Love is the real deal

The manager, Elmore, was AMAZING!! This was my first time renting a car and I got a terrible car,…read morefrom a different location, that smelled of weed and it ruined majority of my trip. Yet Elmore, was so understanding and made sure even after the trip when i dropped it off, that i was satisfied with my experience!

Exceptional service at Enterprise DFW…read more I want to recognize outstanding customer service at the Enterprise location at DFW. From the moment I walked in, Claire greeted me with warmth, professionalism, and genuine care. She was incredibly kind, attentive, and reassuring. The manager, Ousman, then stepped in and truly went above and beyond. He took ownership of the situation, acted quickly, with care and efficiency. As a veteran and ER nurse, and with my partner serving as a police officer, we deeply value accountability and compassion. Claire and Ousman demonstrated all of those qualities. Because of this experience, I will be a loyal Enterprise customer moving forward. Rental Agreement #: 575940244

The wait time was long and it was hot in the facility…read more The woman who helped fell very short on professionalism. I asked a question about the deposit, wasn't my ideal answer but it was answered. Just didn't understand why I couldn't use a different card to hold the deposit. Then she proceeded to ask me for my flight details and wouldn't accept the screenshot that I provided. Then asked for me to pull it up again and I grabbed my phone to which she said she wasn't going to help me and walked away. She accused me of "snatching" my phone away returning with a manager. I mentioned the upgrade and had to mention it twice. Seemed as if the was not the case as it was still in the same category and I smells badly like urine. I'm also beside myself that she then told me I could use the other card when I returned the car..... why do I even need to do that if I am returning the car? Not sure if there was an issue with others prior, but there was no reason to be short with someone who was simply not understanding what she was saying. Simply a very poor experience.

You have to take a shuttle from the airport to the rental location. The location is hot and muggy…read moreand there is a leak in the ceiling which really makes it look trashy. We did not have the best experience. The service was not exactly up to the normal. When a customer asks a question there should be an answer. Twice the woman was short with us and then walked away and said she wasn't going to assist. She did return and help us and even though we mentioned the upgrade we had to ask for a second time. Once we got the car it smelled horrible of urine. Return went very well. That team was super nice.

Well that didn't last long. From a five star review to a one star review faster than my rental car…read morestalling before getting out of the lot. Which is exactly what happened. We rented a Chevy Malibu and got the car quickly enough, but before we hit the street the car started jerking and then stalled on us with a notice on the dash saying to shift to neutral. My wife restarted the car and we got about halfway around the block before jerking abruptly to a stop as the engine shut down again. We managed to nurse it back around to the return side of the lot where we were told they would do a vehicle swap for us. They were totally casual about it like this happens all the time, but all I could think was we were about to drive across Dallas on the freeways out to Rockwall. If the car had died on the 635 we would have been screwed for sure, or even better yet seriously hurt in a crash as the car shuts down on a freeway. I called their customer service department today to discuss it with them, as I lost sleep last night thinking about how bad it could have been. They said they were going to escalate it to their management team, but I haven't heard back from anyone yet. In the meantime my wife noticed the check engine light has come on in the replacement (you guessed it, Chevy Malibu) and won't go off. So I'm just feeling super uneasy driving this car around and will certainly avoid renting from Alamo in the future as they are clearly not servicing their fleet. My family's safety is worth more than saving a few bucks on a sketchy rental.

After renting a car from Alamo and experiencing a hit and run I would not recommend them. After…read moreworking with my insurance to make them whole again they place my family in collections and a no rent ban. Even after making the remaining balance they still put us on a no rent ban and collections. Wow! I don't think they would have rushed to give us a refund if we overpaid. Maybe I should put them on collections and a don't rent from them list. Good luck if you want to rent from them!

Luke did a great job and really worked hard to schedule, communicate, follow up and get me the best…read morepossible price. Work done quickly and well.

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Would be nice to talk with someone over the phone about some of the issues I'm having except their…read morephones are dead. Have called multiple times and the automated voice system can't even forward the call. Hertz might be one of the worst companies out there currently, do yourself a favor and never use this. I'd overpay for another company or uber everywhere before I use this dogshit company again.

Definitely one of the worst experiences I've had with a rental car service. I pre-paid for my…read morerental but because I didn't have a credit card, and used a debit card, they wouldn't rent it to me even when I showed them my arrival and departure flight back to San Diego. To make it worse, Only one person working with long lines of people waiting on cars. I'll definitely be sticking with Enterprise for future car rentals. To make things even worse, Hertz charged us $160 to refund us our money for the pre-paid car. What a complete racket!