The whole rental experience was awesome. Katie, (the little blonde one) was awesome and I…read moreappreciate everything you did! I hope you see this. - Kenny from California

It clearly states on the website that you can rent a car with a debit card if you have…read morecomprehensive insurance. We showed up for our rental booking and they denied us renting our car simply because we have a debit card. Not everybody likes to go into credit card debt in this country. On the literal booking email that they sent it clearly states that you can rent a car with a debit card as long as you have comprehensive insurance when we try to show them this they wouldn't even have a conversation about it even though we do have the insurance that is required to rent using a debit card. I would never recommend this place. They made us buy a return flight and then told us oh if you buy it under 24 hours before the booking it doesn't count then why the hell did they make us buy a return flight? We wasted 300$ on a return flight to be told it still wasn't good enough AFTER we booked a flight we don't need. We have the frontier flight pass we don't need to book our return flights until 24 hours before and they are basically free that's why we bought the pass and also why we didn't have a return flight. never coming here again. I will be using Turo from now on. They let you do a debit card, no hidden fees, and no weird polices that are undisclosed. I would also like to add that the customer service representatives were extremely rude and hostile. Whoever was working on July 1 at 1:56 PM seriously needs to be addressed for their behavior and the way that they talk to paying customers. Update so we tried to go to the other enterprise that wasn't at the airport and they are saying that you need a utility bill to use your debit card for a booking. (Even though i have extensively reviewed their policies and it never said that. ) Why would I have a utility bill in a state that I don't live in? If u was home i woukd be driving my own car not fighting with a rental company. These people are absolutely ridiculous. I recommend everybody use Turo.

National is the only company I will use. Just like all the other locations I have dealt with. This…read morelocation is no different. I still received great customer service and even was directed to a better car option, than the one I reserved. Word of advice for this location. Your GPS may direct you to the main location, for the initial rental when you're looking to return your car. Instead of turning into E 38th street. Continue down N service rd and turn down , S airfield rd and turn onto passport ave. Follow the signs then to your respective rental company.

I use National when renting cars for work. Pickup at DFW is always very busy but this day it was…read morefine. It was a Wednesday, mid morning and I did not have to wait long for a shuttle bus to the rental plaza. Elliot was the driver and got us there safely. They had a decent choice of cars, I chose a small jeep. The check out line was slow but they opened up more lanes as the line was building. The return: Kat checked me in when returning the car and was very quick and pleasant. Strange thing is there was an extra key fob in the jeep. I told her about it and she actually thanked me for telling her. The return shuttle process is really bad. So many people on the shuttle yet they keep adding people that are going to the plaza. They should empty the buses a little more or run more to relieve the crowds. Lots of people getting on and off. We had to shuffle around with big bags, reaching around people, some had to get off in order to let others pass. I got my receipt right away via email.

Made a reservation for a Sienna or equivalent as Hertz was the only rental agency which…read morespecifically advertised this and specifically wanted to try out the hybrid on our long distance trip. Unable to get in touch with any representatives via telephone to see if they truely had these vehicles as advertised. Unfortunately on day of rental was assigned Kia carnival and found out they don't ever carry any siennas at this location, and really any location anymore per the service desk and that they did not have any (as they exclusively purchase Kia carnivals at these locations). I was disappointed since paid higher rate to try to get this vehicle (compared to other rental agencies, Costco for the general minivan category). When I found a sienna parked right next to my assigned vehicle, I felt pretty conflicted. Happy when I was able to swap into it as reserved but wondering why it wasn't just assigned to me to begin with and despite me asking about it when arriving for pickup. I did let them know it felt like false advertising by corporate if they don't even expect to have the car and let them know they should not advertise the sienna if the case. Car was clean and return was straight forward. *Car cleanliness and function: 5/5 *Reservation pickup experience: 2-3/5 *Feeling a bit scammy advertising: 1/5

I rented from the DFW Airport location and overall, this has been a really frustrating experience…read morefrom start to finish. When I first arrived, they didn't even have cars available, which immediately set the tone. After finally getting a vehicle and returning it, my car was not checked in properly, which resulted in an incorrect charge of $1,147. Since then, it's been over a week of trying to get this resolved. I will say--the AI chat and live agents are polite and try to be reassuring. However, the process itself is incredibly slow and inconsistent. I've spoken to multiple agents and keep getting different answers, or the same repeated message that the refund "is being issued," without any actual confirmation or progress. It's frustrating to have to keep following up for something that was clearly an error on their end. Good customer service isn't just about being nice--it's about resolving issues efficiently, and that's where this experience has fallen short. I don't typically write reviews unless I feel like others should be aware. To be fair, it seems like the employees I've interacted with are trying their best, but there appears to be a real lack of communication between the company and their teams on the ground. It feels disorganized, and as a customer, that comes across as the company being focused on collecting charges rather than properly taking care of issues when they arise. Overall, this experience has been disappointing, and I hope Hertz improves both its internal communication and how quickly it resolves customer issues.

I arrived around 8:30 PM on a Friday night to pick up my rental car. Experience is as how it…read moreshould be, fast but personable. I was able to get through the line in 10 minutes (desk people were fantastic). I had reserved a Chevy Malibu or comparable. As we were walking out the attendant was like I don't think we have any full size sedans for you and was quick to give me this Outlander. Outlander had 9000 miles on it and was in pretty good condition. Car return has no drama either with no up charges. Overall this is everything you want in a car rental company. I put 220 miles on my car in 60ish hours. I'd rent again from this Alamo location in a heartbeat. I wish more were like this location.

During this visit to Dallas we needed a bigger vehicle than Sixt had. The Honda Odyssey minivan is…read moreperfect for 5 adults plus our new granddaughter. Check in was online during our shuttle ride to the rental center. It can be done without going to the desk if you want as well. When we walked out to get our van we were greeted and given some options of vans to choose from. The van worked great for our visit and will likely be the vehicle we rent in the future when visiting. Drop off was easy as well.

So this is a hard 1 to review. The price was great but the Checkin & return lines are horrendous!…read more By far the longest line for Checkin. I even tried downloading the app but it didn't help. We waited 30min to an hour to get to a customer service person. When we finally get there, it moved fast since I did my stuff online. Definitely need more workers or something to move the line. The cars were nice. We got an upgrade but the ticket said it was in spot 39 and it was not. I just clicked until I heard my car make a sound. We were in 38z. No one was around to ask for help so luckily it wasn't hard. We had no issues with our car though the last day before our return, our car started saying take in soon for oil change?? Ummm. That should have been taken care of before. What if I had more days? No idea. As for the return, thank goodness we were early. Sixt returns held up the whole ramp and even made it hard for all the other car rental folks. It was jammed back! Usually, you would drive up to the front for your return. It was backed all the way to the end. We literally again waited 30min +to do a return. Wow!!! They even said this was the bigger location. Has potential but needs a lot of work!!

I recently rented with SIXT, and while there were clear positives, I wanted to provide some…read moreconstructive feedback that I believe could significantly enhance the customer experience. Upon arrival, I waited in line for over 45 minutes to pick up my vehicle. While the actual transaction process was efficient once I reached the counter, the wait time itself was unexpectedly long--especially after a full day of travel. Like many customers, I had already navigated multiple legs of a trip, and at that point, the goal is simple: get in the car and go. One thing that stood out to me was that while SIXT had a line nearly around the corner--clearly indicating strong business and demand--nearby competitors appeared to have minimal wait times, with only a few customers being assisted at once. This speaks volumes about the success and popularity of your brand, which is a huge positive. However, it also highlights an opportunity. During high-demand periods, ensuring proper staffing levels can make a critical difference in the customer experience. Time is incredibly valuable, and in my case, the delay shortened the time I had planned to spend with my son. We had hoped to share a meal together, but instead, I had to rush to get him to work. While individual circumstances may not always be visible to staff, the collective experience matters. Customers arriving after long travel days are often tired, eager, and sometimes emotionally carrying more than meets the eye. Creating a smoother, more efficient transition from arrival to vehicle pickup would not only improve satisfaction but also strengthen customer loyalty. SIXT is clearly doing many things right--your demand reflects that. With a few operational adjustments around staffing during peak times, the experience could match the strength of your brand. Thank you for the opportunity to provide feedback. (I don't need to add a photo of the car because it is lovely and they just received a fleet of cars so I am sure turning them over at the rate they are I get it and the wonderful woman helping me at the garage helped me immediately) this is a positive review and their cars are

Returning a car to this facility is a HUGE Charlie Foxtrot…read more Please allow at least an hour and a half in addition to the other travel time if you're returning a car here and trying to make a flight. The return for your car is in a completely different area from where you rented the car. The entrance is poorly marked and I ended up in the wrong area returning the car. I dropped off the car and of course every terminal shuttle but the one I needed came by. I finally was able to get on my shuttle. My shuttle driver was the nicest woman ever but Jesus H. Christ she drove slooooooooooooowwww. Then there's the never ending construction which throws more "adventure" into the mix. I didn't plan for this comedy of errors - and missed my flight as a result. I arrived at the terminal with only 45 minutes to spare. As much as I hate Atlanta's airport, at least they have an APM from their rental site to the terminal. This ended up being a painful $400 lesson. Next time I'll uber and rent offsite.

The fact that the DFW rental car facilities is further away from the airport has been well…read moredocumented. It is a solid plus 10 minutes from the terminal on the bus and the wait for a bus can be long as well. I used the shuttle bus twice during a recent trip and honestly wondered why it was so far away. The only other time I encountered a longer shuttle ride was LA and that shuttle bus trip was further compounded by a ton of traffic. The good is that the shuttle buses were frequent during the time of day I used them in the early afternoon. I waited 10 minutes on arrival for a bus and the same on the return. So if you factor in 25 minutes to the terminals, I think you should be ok. The folks driving the buses were alright also though I didn't interact with them at all.

I'll start with what went well. I easily booked my rental through Expedia and had no wait at the…read morecounter upon arrival on Thanksgiving morning. We even received a free upgrade from a full-size car to a Jeep Compass! This was especially nice since we were charged $50 more for the same number of days that I booked over Laor Day weekend. The individuals we encountered were friendly and efficient. The only downside to an upgrade is it was more expensive for gas than a car would have been but wasn't too crazy. Everything went well until I called in to report that my daughter left her Air Pods in the glove compartment. I called within 2 hours of dropping the vehicle off which meant there was a good possibility the vehicle had not been rented back out yet, which meant a better likelihood we'd get our item back. I was informed that nobody would go right out to check the vehicle but instead I had to file a report online which wasn't addressed until later the following day. Of course, by then I was told they couldn't find anything yet. So, either they couldn't check because the vehicle had been rented out again or someone had already stolen the Air Pods. As someone who has worked in many customer service roles, I have to say I'm extremely disappointed in the lack of urgency to help us retrieve the forgotten item. I understand the company is not responsibility for lost or stolen items, but I feel like they could have done better to help us. Everyone has lost or forgotten things in their life, and you would hope a customer service company would be more sympathetic and do more. As a human being, I know I would have personally ran immediately outside to check and have done as much in previous employments. Very disappointed with the uncaring attitude and feeling like we are just a report number and not a repeat customer.

I chose Alamo at DFW as their rating number was almost double that of other companies. Checkin was…read moreprompt, they said "choose your car" and everyone was wonderful. Returning the car is difficult, however, at least the first time. At night, the right turn is very hard to see in the dark and you'll end up at a strange building. ASK FOR VERY SPECIFIC RETURN DIRECTIONS, and make sure you understand them. Then, it's quite a walk to the return shuttle. Get specific directions for that when you drop off the car. Oh - and be aware - there are lots of toll roads in the Dallas area. Alamo has a built-in toll transponder for which they charge a $5 fee, but no one explained that, nor how it works. (Basically, you'll get a statement a week after returning the car with your tolls charged to your credit card.) SO DON'T PAY TOLLS AS YOU DRIVE - use the automated lane and you'll pay later. No one explains this!

I can see why only few people in line, I signed this up via Expedia, thinking $32/day pretty good…read moredeal however the total bill is $400 something, they do not really give you a choice when they ask you to choose to rent a toll pass for $14.50 or each toll required $15 processing fees plus toll charge. This is a choice of paying more or take this $14.50/day charges. Plus all the fees ended up $400 plus dollars. The Nissan they gave us is versa and it is so old it doesn't connect to Google map only can connect to voice. You as a consumer can make your choices now you have information to use. Good luck. Car return can be confusing since the address they told you to return car has to turn several turns before reaching the actual car return. It is drop and go you do not know how much you got charge until you get the credit card bill, no receipt at dropping location except the initial estimated charges.

Do not rent from here! Very predatory company they lie about their return fees. It may seem like a…read morecheap option at first but you'll end up paying more with the "return fees". Stay away if you're smart

That was the first time doing business with Avis. My original order was a Kia Soul…read more The agent said there were all gone. She asked what about EV car? I refused. She asked what about pick up truck? I refused again. Then I accepted a Minivan, Chrysler Pacifica, without any additional cost. The good thing was the vehicle was more spacious. The bad thing was the vehicle was less oil efficient than Kia Soul. And the plate was not Texas. Take it easy, that's the life. That was my first time to been Texas. I arrived there around 10:05PM, June 21, 2026, from Terminal E. The line was short, only 5-6 ahead, although 3 agents were on duty. The precedure was smooth. There were around 10 soccer fans behind me from Argentina and Europe, World Cup match between Argentina vs Austria next day. The rental lasted 7 days, the vehicle was in good condition. Picked up mileage was 20339, returned mileage was 21268. I spent 44.79 gallon for 929 miles, so that was 20.74 miles per gallon, in term of oil efficiency. Everything mostly worked fine.

Absolutely terrible experience with Avis at DFW Airport. I will never use them again…read more We arrived around 11:30 PM after a long travel day, only to be greeted by an insanely long line and only two employees working. At that hour, you would think they'd be better staffed knowing flights are still coming in--but apparently not. We stood there forever while the line barely moved. To make things worse, when it was finally our turn, they had messed up our reservation. Instead of taking responsibility, the staff was rude, dismissive, and acted like it was somehow our fault. No apology, no urgency, just attitude. Customer service was honestly shocking. After waiting that long, the last thing anyone wants is to be treated like an inconvenience. It felt like they couldn't care less about the experience they were providing. If you're flying into DFW, do yourself a favor and book with literally anyone else. We chose Hertz and had a great experience.

This is my second time renting at this location and I've rented with their Houston location like 5x…read moreso I'm pretty familiar with their process and because of that I never make plans on the day I fly in lol. Their wait times are quite absurd, I think this last time I waited about an hour and 15 mins but honestly to be expected since they usually take about 15-20 mins checking-in one person and there's usually only 1-2 workers on shift. This past experience was actually better than the first because of the customer service I received once I made it to the front of the line. I don't remember the workers name who checked me in but he was very friendly and it went a lot quicker because I checked in on my phone and had my insurance card ready. Okay now the ONLY reason I'm writing this review is because of Rian, the shuttle driver that was on shift when I returned the car! He provided amazing customer service by not only allowing me a couple mins to grab my things and make the shuttle that was just about to head out when I was pulling in but he also surprised me by doing the check in process himself. I don't think I would've made my flight had it not been for his kindness and willingness to go above and beyond! If I rent with you guys again, it will definitely be because of the actual workers so maybe y'all should hire some more and increase the daily rates by $10-$15 to compensate for the increase in payroll.

Absolute bait and switch--avoid this place at all costs!…read more I've been renting cars for over 20 years and have never experienced such aggressive, dishonest upselling. I booked this rental expecting to pay around $289, but by the time the agent was done "adding on" fees, my total ballooned to $830.60. The worst part was being forced into a $35/day "unlimited mileage" charge ($315 total) that I explicitly told them I did not need. Even with a standard 150-mile-per-day limit, I would have had over 1,300 miles to use--way more than necessary. On top of that, they tacked on a $134.91 "Tire & Glass Pack" and $270 for CDW. They also bury a predatory late fee in the fine print: if you are even slightly late, they charge a massive $129.37 per day plus taxes. I should have gone with Enterprise for $500. Instead, I ended up paying nearly double that for a Chevy Trax. I will never rent from Easirent again. Save yourself the headache and the money--go literally anywhere else.