My travel was great then my next stop was to pickup my rental car all went well. One of the ladies…read morebrought my vehicle to me, I walked around the truck and it looked fine until I drove off and got to see the vehicle in daylight and omg the truck was so nasty and dirty. I called budget customer service and spoke to Roxanne, she was excellent with assisting me with so I returned the vehicle with an exchange..Once i got to Budget return and was greeted by Ms. Desmond Anderson, I expressed what I saw and how nasty the truck was, she apologize and immediately started working on my issue since she was new on the job ...she brought what happened to her operating Manager ( Ms Ginger Allen), which provided me with another vehicle and made sure that it was clean and good standard. Ms Allen took me to the front desk and James Cunningham, completed my paperwork and took care of me.... I want to give Ms Desmond Anderson, Ms Ginger Allen, Roxanne (customer service), Marie B. and Mr. James Cunningham Kudos....for an outstanding customer service and fixing wrong and made it right....Kudos...Kudos. If your traveling or need a rental at Dallas/Fort Worth Airport, Budget is the place.

It really couldn't have been more confusing. They have an odd premise for a business. It's to do as…read morelittle as possible to make it easy for your clientele. Very poor and communications. However, everything worked ok in the end.

Thankful for thrifty as our first car rental place the guy wasn't willing to help at all. Went over…read moreto thrifty and it was taken care of . Took one star off as the car wasn't clean , it looked like the previous user left it and we got it in the same condition. But overall it was good . Helped us out and got us a rental for a reasonable price .

If you want a different vehicle than you paid for, incorrect billing, and a runaround when you try…read moreto fix the bill, then this is the place for you. I've tried to remedy my basic problem multiple times since and ways, and still nothing.

6/16/26 Connecting…read morethrough DFW... Easy Breezy... Huge airport, lots of restaurants and shopping options and terminals, easy to navigate through.

This airport is ENORMOUS! Be ready to ride the trams to just about every gate!…read moreMeticulously clean. Constantly progressing. Restaurants galore. Everything is always moving. We had a fantastic experience here and look forward to coming again soon someday!

Budget is one of the worst companies you can rent a car from ! We rented a car at the Long each…read moreairport in California . We had asked for a Toyota Sienna which we were supposed to pick up at the airport . When we got to the airport , they told us that we would t be able to get the mini van but an SUV. It was not the best but we had no choice it take it since we were travelling with little kids ! When the time came to drop it , we get to the airport to return the SUV! The offices were all closed ! After waiting for 30 minutes, a person comes and open the door and there is a drop box where the key needs to be dropped off ! No confirmation of getting the keys ! Not worth going with this company !

REFUSED to give receipt at time of return and two weeks later charged me $250 cleaning fee. Said it…read moreneeded the carpeta vacuumed which is a detailing fee. Seems like a scam to get EXTRA money from the client. I will NEVER use them again.

Via Kayak, I booked ASAP Car Rentals. My confirmation email and paperwork read "Ausby Car Rentals."…read more Read the other reviews. There is a recurring theme. My issue involved a not-so-clear and conspicuous FAQ that resulted in an additional $156.00 mileage charge. Other matters included expired tags, discrepancies in fuel and mileage out, and maintenance.

This company cancelled my reservation 12 hours before I was supposed to land in Dallas to see my…read moresick aunt and attend a wedding. I booked this car in August 2020. Then when I got upset and used profanity for their total disregard for being upset, they blocked my number. I'm turning them into BBB and considering suing. I've read ASAP reviews on the BBB site. They religiously scam people out of 150 dollar deposits and won't answer angry customer complaints. I think we need to file a class action lawsuit against the company. Please let me know if you're interested.

Stayed at the Hyatt Regency and had a very good experience. The hotel rooms were very clean. They…read morehad extra towels and everything set up the way it should be when you walk into a room. The staff were very kind and considerate all the way around. The restaurant downstairs was also excellent. I ordered the fajita salad and asked if they could change the steak to brisket because I was craving brisket. They normally have a brisket quesadilla, but they gave me a brisket fajita salad instead and it was very good. Ruby was helping me and she was very kind and took great care of me. Even the layout with the elevators worked well for us. It was easy to get around and get where we needed to go. Overall, a strong stay and good food. The Hyatt Regency gets 5 stars from me.

I stayed here this week for a business trip and overall really liked the hotel…read more Pros: -Comfortable and large rooms. I had one with two queen beds, the bathroom area (with a shower/tub combo, also) was also large. -Daily housekeeping if you'd like it -Hotel is very easy to get ahold of via text - I texted asking for a late checkout and they gave me 1230pm (checkout is at 12pm normally) only because they were having a busy week -Nice conference facilities -Pool although I forgot to bring a bathing suit -Free shuttle from anywhere in the airport - I flew Delta so I was in Terminal E, and the hotel is in Terminal C technically Cons: -The rumor was only 2 elevators were working ... they encouraged us to use the service elevators too -Going "off campus" is expensive - I went out to dinner and it was a 12-min Uber ride and about $30 each way -A lot of people at my conference said it was loud at night, between the construction and the planes arriving and departing. It definitely wasn't the most quiet room I've ever stayed at, but I got a good nights sleep every night (whether or not that's because I'm sleep deprived with a baby normally, who knows, lol). -Shower got hot quickly (this is a pro) but when I tried to adjust it, it stayed hot for a while (too hot). Overall I would stay here again, especially if it was a quick 1-night stay too (I stayed 3 nights for my conference).

App was not working when I arrived at airport and they wanted to charge $25 to print my boarding…read morepass $79 for one carry on No WiFi and NO charging ports Common Menu items were not available Rude boarding agent In-flight Credit card sales pitch is tacky Flight attendants absolutely wonderful. Super nice

Horrible service from boarding agents on flight f9 4689…read more Thursday 12:15 pm boarding time , Agents were harassing guests with luggage sizes and laughing behind their backs making them pay for luggage's that seemed perfectly fine Completely unprofessional! Not only were they mocking, they're attitude when asked for their names was horrendous Horrible customer service from both the older lady ( Indian ) checking guest in As well as attending supervisor ( black lady) Again they refused to give a name after asking nicely multiple times

Great stay at the Grand Hyatt DFW. If you're traveling through Dallas Fort Worth International…read moreAirport, the convenience of being directly inside Terminal D really can't be overstated. You can walk to security and connect to any terminal quickly using the DFW Skylink, which makes early flights or tight connections much easier. The rooms appear recently renovated and feel far more upscale than a typical airport hotel. Warm wood floors, modern lighting, and a well-designed layout make the space feel calm and comfortable. The bathroom was a highlight -- the freestanding soaking tub and large glass shower felt more like something you'd expect in a luxury hotel rather than an airport property. Despite being inside the airport, the room was extremely quiet. Check-in was excellent as well. Desiree at the front desk greeted us immediately with a smile and offered assistance, which made a great first impression. Traveler tip: If your flight departs from another terminal, go through security in Terminal D and use the Skylink train inside security -- it's usually faster and very easy to navigate. Overall, beautifully updated rooms, excellent service, and unbeatable convenience for anyone traveling through DFW. I would absolutely stay here again.

This was a delightful stay overall! We stayed for one night prior to a trip abroad…read more Check in was simple using the app, and the digital key means you never need to be bothered by stopping at the front desk. The corner king room was quite spacious, and the decor is genuinely beautiful. The blue and gray decor reminded me of clouds and the sky which is perfect for an airport hotel. The room had a lovely runway view, but the room was super quiet despite being next to an airport. The bathroom was spacious with a large tub, a spacious shower, and double sinks. Bottled water is complimentary for elite members. The true value of this hotel is location! An elevator from the terminal (D terminal) takes you directly to your room floor and vice versa. It's literally a few steps to the American Airlines checkin desks. I recommend this hotel for a stay at DFW!!

I made a reservation with American after not flying with them for years. I wanted to secure the…read moredeal I found so I went ahead and booked with my frequent flyer number of 10 years old to find out that my profile still had my maiden name. My mistake - I immediately changed my name with the supporting documents and it was changed in a few days in the app. It wasn't until a few weeks later when I checked in, I realized my name never updated so I tried calling AA and they said it airline had to handle it. So the day of my flight, I visited DFW with my marriage license, old and new passports and a smile and I was greeted by Michelle at the AA counter who at first was welcoming, then her mood changed when I asked for help with my name change. She replied with a "why did you check in if it wasn't correct?" I thought ... because I want to still check in on time and I was told I needed to see a desk agent., which I politely told her and informed her that I had all supporting documents. She informed me that she may not be able to get my same seat or a seat at all since she had to un-check me in, and I said that was okay, I just want to make sure everything is correct and connected. She didn't reply much after that, but I still proceeded to be very kind. I ended up with the same seat, same boarding position and the flight was in no way full. I had no other trouble, but her demeanor was a little much for something that ended up taking her 3 minutes to fix. Oh well!

So far the experience hasn't been great today. We boarded our flight to China and had to disembark…read morebecause the engine wasn't working, leading the a/c to also malfunction. They are currently in the process of fixing the issue. Our flight was expected to leave at 10:40. We got stuck on the plane in the heat for 30 minutes. Now we are waiting for the issue to be fixed in order to embark once again. Tentatively the airline stated that we should be boarding now but we still are awaiting. The staff on our flight were all nice and accommodating. They were also very hot and obviously have nothing to do with the issue. Hopefully this problem is fixed as soon as possible. We have a wedding to get to so hopefully everything isn't delayed any further. On July 1st our flight got delayed an entire 24 hours. We were issued a $12 food voucher and a hotel voucher that was actually a motel with a foul odor. The shower was disgusting as well. We ended up booking a different hotel out of pocket. We were told that our flight was re-scheduled for 11:15 am for July 2nd and that there shouldn't be any more issues. We were also told on July 1st that we can go down to baggage claim if we wanted our luggage and that it would be available in 30 minutes to an hour. Once we got downstairs they said our luggage was not available for another 30 minutes to 5 hours. The staff at American Airlines baggage claim were extremely rude and dismissive. We never ended up getting our luggage because they did not have an actual estimate of how long it would take. Day 2 of our flight being delayed. We arrived at the airport and it seemed like things were looking up. We get to the gate and are awaiting for everyone to be able to board. As we're waiting we're told once again today that our flight will be delayed 45 minutes now because the plane is having the same issues with the a/c not functioning. They also stated that it was a different plane, how can a totally different plane have the same issue occurring. It does not make any sense. Now the airline is saying that the plane is out of service. They stated that the plane is coming from the hangar and it will take 30 minutes. Out of no where they say that we have to go from Gate D33 to Gate D65. Now they are saying that we have to wait 6 hours for our new flight with a new plane. So instead of our 24 hour delayed flight leaving at 11:15 am, we are now scheduled to leave at 6:00 pm according to the updates we have received. I am extremely disappointed and do not ever want to fly with American Airlines again. We are flying to China for a wedding and have had to cancel multiple reservations that were made in advance and it's also looking like we are not going to make the wedding. This is absurd and has affected all of us traveling emotionally and physically.