It really couldn't have been more confusing. They have an odd premise for a business. It's to do as…read morelittle as possible to make it easy for your clientele. Very poor and communications. However, everything worked ok in the end.

I prepaid for a FastBreak car rental and got a text when my flight landed telling me to pick any…read morecar in Zone 2. There were no cars in Zones 1, 2, or 3. No one was at the Budget desk in the garage, so I had to wait in line for an hour. I was then assigned a different car in the Avis lot, only to find someone else already in it because they had rented the same car to him as well. I canceled the reservation, yet because it was prepaid, they are still charging me 65% of the rental fee for a car I never even got. Avoid this company at all costs!!!!!

Thankful for thrifty as our first car rental place the guy wasn't willing to help at all. Went over…read moreto thrifty and it was taken care of . Took one star off as the car wasn't clean , it looked like the previous user left it and we got it in the same condition. But overall it was good . Helped us out and got us a rental for a reasonable price .

If you want a different vehicle than you paid for, incorrect billing, and a runaround when you try…read moreto fix the bill, then this is the place for you. I've tried to remedy my basic problem multiple times since and ways, and still nothing.

DFW is a behemoth but yet easy to navigate. Despite its massive footprint, you can easily get…read morearound from terminal to terminal via SkyLink. Hmm...if only the rest of the city was this easy to navigate. There are plenty of restaurants, shops and lounges, but the best terminal is the international terminal D. However, if you are not flying abroad, the other terminals have lots of amenities. There are even a complementary yoga spaces in terminals D and E. There is a good assortment of local and international stores/ restaurants. Definitely check out Pappadaeux or Pappasitos in Terminal A for some excellent noms before takeoff. Even just catching La whiff the food here is enough to lift your spirits. Restrooms are plentiful but are in various states of disrepair or improvement. This is a work in progress and several of the restrooms are in renovation mode, while the ones that have been renovated have all the bells and whistles like touchless handwashing/ drying and spacious stalls. Overall DFW is one of the least stressful big airports and is like a city unto itself. It is larger than the island of Manhattan, and larger than LAX, O'Hare and JFK combined, but with it's smart design and constant strive towards continuous improvement, it's a more navigable and pleasant a place than it's size would suggest.

TSA agents not too bad...maybe because their budget went through, and there are a bunch of…read moredifferent restaurants and shops that you'll typically find at airports. Meh on the quality of food. Go somewhere nice before/after your flight. TSA lines here were active when I traveled.

Budget is one of the worst companies you can rent a car from ! We rented a car at the Long each…read moreairport in California . We had asked for a Toyota Sienna which we were supposed to pick up at the airport . When we got to the airport , they told us that we would t be able to get the mini van but an SUV. It was not the best but we had no choice it take it since we were travelling with little kids ! When the time came to drop it , we get to the airport to return the SUV! The offices were all closed ! After waiting for 30 minutes, a person comes and open the door and there is a drop box where the key needs to be dropped off ! No confirmation of getting the keys ! Not worth going with this company !

REFUSED to give receipt at time of return and two weeks later charged me $250 cleaning fee. Said it…read moreneeded the carpeta vacuumed which is a detailing fee. Seems like a scam to get EXTRA money from the client. I will NEVER use them again.

Via Kayak, I booked ASAP Car Rentals. My confirmation email and paperwork read "Ausby Car Rentals."…read more Read the other reviews. There is a recurring theme. My issue involved a not-so-clear and conspicuous FAQ that resulted in an additional $156.00 mileage charge. Other matters included expired tags, discrepancies in fuel and mileage out, and maintenance.

This company cancelled my reservation 12 hours before I was supposed to land in Dallas to see my…read moresick aunt and attend a wedding. I booked this car in August 2020. Then when I got upset and used profanity for their total disregard for being upset, they blocked my number. I'm turning them into BBB and considering suing. I've read ASAP reviews on the BBB site. They religiously scam people out of 150 dollar deposits and won't answer angry customer complaints. I think we need to file a class action lawsuit against the company. Please let me know if you're interested.

Stayed at the Hyatt Regency and had a very good experience. The hotel rooms were very clean. They…read morehad extra towels and everything set up the way it should be when you walk into a room. The staff were very kind and considerate all the way around. The restaurant downstairs was also excellent. I ordered the fajita salad and asked if they could change the steak to brisket because I was craving brisket. They normally have a brisket quesadilla, but they gave me a brisket fajita salad instead and it was very good. Ruby was helping me and she was very kind and took great care of me. Even the layout with the elevators worked well for us. It was easy to get around and get where we needed to go. Overall, a strong stay and good food. The Hyatt Regency gets 5 stars from me.

I stayed here this week for a business trip and overall really liked the hotel…read more Pros: -Comfortable and large rooms. I had one with two queen beds, the bathroom area (with a shower/tub combo, also) was also large. -Daily housekeeping if you'd like it -Hotel is very easy to get ahold of via text - I texted asking for a late checkout and they gave me 1230pm (checkout is at 12pm normally) only because they were having a busy week -Nice conference facilities -Pool although I forgot to bring a bathing suit -Free shuttle from anywhere in the airport - I flew Delta so I was in Terminal E, and the hotel is in Terminal C technically Cons: -The rumor was only 2 elevators were working ... they encouraged us to use the service elevators too -Going "off campus" is expensive - I went out to dinner and it was a 12-min Uber ride and about $30 each way -A lot of people at my conference said it was loud at night, between the construction and the planes arriving and departing. It definitely wasn't the most quiet room I've ever stayed at, but I got a good nights sleep every night (whether or not that's because I'm sleep deprived with a baby normally, who knows, lol). -Shower got hot quickly (this is a pro) but when I tried to adjust it, it stayed hot for a while (too hot). Overall I would stay here again, especially if it was a quick 1-night stay too (I stayed 3 nights for my conference).

Gets a really bad rap for some reason! Pay for bags & seats at time of booking (way ahead of time)…read moreand be realistic about your baggage (checked bags are limited to 40lbs). As long as your checked bag fits properly in the overhead bin and your personal item fits under the seat in front of you, no problems whatsoever. The gate agents were polite as were flight attendants and I had a comfortable flight from Dallas to LAX, watching downloaded movies on my iPad eating snacks I bought ahead of my flight. For the price, can't beat it!! Happy, easy experience for the 2nd time in a month.

Horrible service from boarding agents on flight f9 4689…read more Thursday 12:15 pm boarding time , Agents were harassing guests with luggage sizes and laughing behind their backs making them pay for luggage's that seemed perfectly fine Completely unprofessional! Not only were they mocking, they're attitude when asked for their names was horrendous Horrible customer service from both the older lady ( Indian ) checking guest in As well as attending supervisor ( black lady) Again they refused to give a name after asking nicely multiple times

Great stay at the Grand Hyatt DFW. If you're traveling through Dallas Fort Worth International…read moreAirport, the convenience of being directly inside Terminal D really can't be overstated. You can walk to security and connect to any terminal quickly using the DFW Skylink, which makes early flights or tight connections much easier. The rooms appear recently renovated and feel far more upscale than a typical airport hotel. Warm wood floors, modern lighting, and a well-designed layout make the space feel calm and comfortable. The bathroom was a highlight -- the freestanding soaking tub and large glass shower felt more like something you'd expect in a luxury hotel rather than an airport property. Despite being inside the airport, the room was extremely quiet. Check-in was excellent as well. Desiree at the front desk greeted us immediately with a smile and offered assistance, which made a great first impression. Traveler tip: If your flight departs from another terminal, go through security in Terminal D and use the Skylink train inside security -- it's usually faster and very easy to navigate. Overall, beautifully updated rooms, excellent service, and unbeatable convenience for anyone traveling through DFW. I would absolutely stay here again.

This was a delightful stay overall! We stayed for one night prior to a trip abroad…read more Check in was simple using the app, and the digital key means you never need to be bothered by stopping at the front desk. The corner king room was quite spacious, and the decor is genuinely beautiful. The blue and gray decor reminded me of clouds and the sky which is perfect for an airport hotel. The room had a lovely runway view, but the room was super quiet despite being next to an airport. The bathroom was spacious with a large tub, a spacious shower, and double sinks. Bottled water is complimentary for elite members. The true value of this hotel is location! An elevator from the terminal (D terminal) takes you directly to your room floor and vice versa. It's literally a few steps to the American Airlines checkin desks. I recommend this hotel for a stay at DFW!!

American Airlines operated at the Dallas Fort Worth airport continues to be top rate. Gate agent…read moreare very helpful, boarding starts with ample time for all passengers to board, and seating for the aircraft provides plenty of space for above average sized men. All this supports consistent on time departures and early arrival times at the destination. I have yet to experience a better airline out of Dallas Fort Worth.

I'm a frequent flyer, and was reminded today why American Airlines is the worst........Received a…read more6am text alerting me that my 12:30pm flight was cancelled and that I was rebooked on a 2:30 flight......shit happens, no problem, however I was not thrilled the upgraded seat I paid for on my original flight landed me a middle seat on the rebook - no problem, but how about acknowledging and refunding the money I paid for the upgrade WITHOUT me having to prod.......as I was pulling out of the driveway, received a text that my second flight was delayed 2 hours.......then 5 minutes later, that flight was also cancelled.......WTF!!! For the record, no weather issue either here in Dallas nor in Phoenix where I'm going........3 strikes you're out, but I'm not falling for the banana in the tailpipe......I immediately booked another airline and called AA customer service for a refund on the front half of my trip, but keep the back end since I'm flying home with clients......Apparently AA won't issue a refund until after your entire round trip booking is complete - yet another inconvenience that screws the customer - moving forward, I will ALWAYS pay more to fly ANYONE other than American - oh, and when I did call customer service, got stuck in the queue because I didn't know my frequent flier number......for the record, I had my reservation confirmation number handy.....and when I finally got to talk to an agent, she immediately transferred my call to someone else - customer service? NON-EXISTENT and shameful!! UPDATE: After returning, I called customer service for a refund on the front half of my trip.....per company policy THE CUSTOMER SERVICE AGENT COULD NOT ASSIST ON THE PHONE!!! She was great at helping me navigate the website in order to REQUEST a refund - on a positive note, once I finished jumping thru all of American's BULLSHIT hoops, I quickly received a refund