Alex W. was amazing! I had a fairly complicated rental, with refunds, maintenance costs, changing…read morebranches etc. Despite the fact that their store did not originally write up the contract, she was very patient in getting all the info, following up with the branch office, and trying to get my final rental costs straightened up. Also got a ride home ;) Could not be more happier with the service that I got. Thanks again for everything!

They don't even pick up their phone. I don't know if they're short staff or something but i waited…read moreon hold but no one pick up so i get this "this call can not be transferred" at the end and having to call them back.

Such a great experience. Damian is the man he got the best price & great car. He is just so kind &…read moreso very helpful. Great guy. Thanks again Damian. My dad is still talking about you. You'll forever be in our prayers

The customer service at this location is appalling. They never answer the phone, they always…read moretransfer the call to their national call center. The call center can't help you if you have a question or concern that pertains to the local store specifically. The cars are not properly cleaned. The last car we rented from them was a brand new Chrysler 300. Being brand new you'd expect the inside to be decent. It was not. It had crumbs from food all over the place along with dried ketchup on the seatbelt buckle. Today I rented another car from them. Note the photos attached here and you will see why I will not be renting again. Totally unsafe!

We had a hit and run bummer I know the suspect got away but our insurance was definitely helpful as…read morethat deductible paid for a rental from the excellent staff at enterprise. Javi was top notch customer service. The lot was full of clean vehicles ready to go.

Enterprise continues to go above and beyond for us. I've…read moreleft items in the car and had them returned. I've lost the keys and had them handle the situation., and celebrate with us when they were found. And the Roanoke, Tx location has helpful employees. Javi has checked us in with efficiency and humor. He is a great customer service representative. You can tell he takes pride in his work. Well done Enterprise. Thank you for your service!

Budget is very deceptive in their practices. They quoted me one estimate for a rental car but…read morecharged me an additional $200 stating that I agreed to supplemental insurance but the front desk said that to decline I had to sign. They were deceitful in how they handled the transaction and refuse to honor their original estimate. I didn't want to give the 1 star because they lied.

I drove an hour and a half to drop off the truck 15 minutes before they closed and they decided to…read moreclose early then told me to come back tomorrow morning. Customer service is garbage. And your hours are horrible as well. You can't call the store either. It only sends you to an out of country hotline. Do not use this company!!!

Needed a car rental last minute at DFW airport, I booked there Audi Q7 and within 15min the car was…read moreright outside of my bagage claim door, amazing experience I didn't have to take a shuttle or wait and the car was amazing no issues at all, well maintained and clean.

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You took the reservation with no cars to rent! I took an uber there just to be told you had no…read morecars. I had tried to make a reservation at Enterprise and Hertz, but couldn't cause they had no cars. You owe me for the uber ride!!

I can't say it's only for this location, but this is where my miserable experience began. The…read moregentleman that helped me stated that the satellite radio, that I paid for, would reset as I get away from the location. It should have been a red flag to me. It never restarted. About an hour down the road, I was instructed to call an Avis number to activate the radio. She told me that the car wasn't set up for it. She told me that I had to exchange the vehicle. She told me that there is one available 2 hours down the road. When I got to the location, they told me that there wasn't a car available with satelliteradio. I had a 15.5 hour drive through Texas and New Mexico with only regular radio. Of course that means nothing but static, and if I was lucky...AM radio. This made for a very terrible experience, and a very long drive. It was everything I could do to not fall asleep during the long drive. Never will I rent from Avis again. Please pass this along to anyone you know, and never accept it when they say that your satellite radio will reset as you get away from the rental location.

I would like to share with Hertz the worst car rental pick up experience in my life…read more We had a reservation to pick up a car at 9 am to start our travel day. When we arrived at 9 am, there were 11 customers waiting and one person behind counter. There was one person checking in cars and one person in office who said he was a "driver". The person behind the desk answers calls and takes new reservations by phone while taking customers in office to cars: checks it's condition, takes photo, drives it up for customer. At one point, he had three customers on hold. At no time was there any communication about delays. At 10:30 am, we were told to wait outside for the car and then learned that the car still needed to be washed and cleaned so we needed to wait another twenty minutes! We finally received a car at 10:50 am. We waited almost two hours for a rental car. We really made mistake not going with competition, Enterprise.

Will never, ever use Hertz again. Overcharged for a one way trip, almost $100, which was more then…read morethe rental itself. I have always used Enterprise and never had an issue. Only used Hertz as my plane was diverted to Houston and I wanted to get home Dallas. NEVER WILL RECOMMEND OR USE EVER AGAIN, I will rather take a train then give them any money and I will make sure no one of my family or friends use them. F*** Hertz. Wished I could give no stars but your forced to give them a one which is still to much.

I highly recommend this rental place. They took care of me and the process was very easy! The…read moreworkers are professional and friendly. I would come here again for any of my rental needs! Thank you John F!

I work for a auto dealership and we have people who need to rent a car while there's is being…read moreworked on. Enterprise will tell them yes we have what you need but when they get there no they never had it and your very lucky if you get anything in my opinion there the lowest of life

Daniel (branch manager) is the best Enterprise employee I have ever met. Helpful, polite, attentive…read moreand calm under pressure. Helped me out when my personal car broke down and was extremely nice the entire time, even though the shop was very busy and there was only one other employee there with him. 4 stars due to the fact that no employee should have to work alone on a busy day.

Stay away from this enterprise don't waste your time coming here…read more I had a vehicle reservation and l was running late and got there at 1 and a young man was closing .he had a really bad attitude. if it was already closed just had to say that, but he told me to come in he said come in but close the door .a don't want nobody else to come in .with really bad attitude. which with that behavior I wasn't going to close a shit and then an old lady come in and he just was looking , at me mad

I always get outstanding service from James. My car comes out sparkling clean every single time,…read morewith great attention to detail (wheels, windows, no streaks left behind). The turnaround is impressively quick, and James communicates clearly throughout the process, keeping me updated on timing. He's the only true hand car wash I've found in this part of Denton County, and his prices are very reasonable for the quality. His shop is conveniently located near Marty B's and ACE Hardware too. Hands down my highest recommendation. I won't go anywhere else!

James is the best! His attention to detail is exactly what I hoped for. I have been having him…read moreclean my Ferrari and Porsche for that least three years.