We've had our car serviced a couple of times here and every time it was excellent! They are kind…read moreand efficient and they even drove my husband home one time and picked him up when the car was finished.

Stumped in for my smog /state inspection. So fast, so kind and so impressed. Great customer service…read moreand barely had time to make my cup of complementary coffee before my vehicle is done.

Kyle and Jack were fantastic! Quick turnaround and pleasant to work with. You don't even leave…read moreyour car! Prices were reasonable, especially with the discount coupon. Full synthetic too. Won't go anywhere else from now on. Thanks for the great service

DO NOT GET YOUR OIL CHANGED HERE! I just had mine done and…read morethey charged me $112 for a full synthetic. I was shocked. Any other service location would have been less than $50. Extremely disappointed and will never be returning or recommending any Valvoline locations for any services.

I have been a customer of Pioneer Automotive since about 2012 when I moved to the Hickory Creek…read morearea. I have always received the best of service which started out with a State Inspection. Over the years the business moved to its larger state of the art facility further down on Teasley across from Guyer High school offering several working bays and a stylish waiting area with the same great customer service and accommodations. They have started back doing State Inspection as of this year! I have been with them for 9 years and they continue to be very relevant for me and my family for all our auto needs. I especially like the overall service point inspection to keep you up to date on your car's needs to get ahead on the maintenance required for optimal performance. I believe and trust in Pioneer Automative.

Well, there's your problem. No - you don't remove the head to replace plugs and coils on a 2014…read moreCamaro 3.6. I'll do this in my garage in under an hour. Do better. Emily W. Customer Service We truly value our reputation for honesty, and it's never our intention to make a customer feel taken advantage of. Automotive quotes can vary significantly based on the specific engine's labor requirements and the quality of parts used. replacing the spark plugs is a labor-intensive job because the intake manifold must be removed to access them, which typically takes about 2.5 to 3 hours of labor.

Under promise and over delivered! Ethan took excellent care of me for a state inspection…read more Super clean waiting area with coffee and water. They have booklets on Christian Brothers which were actually very awesome. They had brief stories on the specific community outreach they've done in our local area. Very impactful and I'm glad I supported their business. Excellent value and price!

My fault for not reading the reviews. My truck would not start. I had it towed to the shop in…read moreRoanoke for $85. I was quoted $85 for a diagnostic. They diagnosed that the battery needed to be replaced. I was quoted an additional $300 for the battery. Truck still would not start. I was told an additional diagnostic test would be an additional $700+, which did not include repairing the potential problem when found. What!!? Do NOT use this shop! I told them to keep their battery and had a different towing company to pick up my truck and deliver to a reputable repair shop. If this review makes it to the public, I will be surprised. Christian Brothers Automotive in Roanoke are gouging predators. Beware.

Very professional! Love the service. Well oiled service machine. Thank you to the manager that…read morehelped me Jan 21, 2025

Stripped the housing on my 08 Scion and management refused to fix it. Stay away from this placeread more

I've brought my other vehicle's here before; this time it was my other 04 Dakota. They did great…read morework, great communication, there were a couple of hiccups but nothing we couldn't figure out. I've said it before about this place it is one of the few shops that actually make me feel good after spending $1k+ lol. While talking to them I had them give me a quote for doing a heater/evap core on the same vehicle anybody who knows how labor intensive that is knows it is no small job. They quoted me a little over $2k and I know they will do a great job on that as well whenever I bring it back in and they will get another great review. Thanks again to Chris (my service advisor) and Scott (the mechanic).

These guys are the best. Thank you Chris for taking care of our dead batter 911. Really appreciate…read moreyou all and our next auto need -- we'll come back to you first.

This brake repair shop is amazing. I knew that I had messed up my brakes pulling trailers on my…read moremidsized Toyota Tacoma. I brought it into brakes plus worried about the damage. After about 30 minutes Charlie came and got me from the lobby and showed me the damage to my rear brakes. Never have I had a mechanic actually point out what was wrong with my car so that I could see it with my own two eyes. He gave me an estimate for fixing all of it which was well below what I thought it was going to cost. My car feels brand new now. If y'all need brake help/oil change or most things car related besides tires this is the place to go. Charlie is a stand up guy and will make sure that you are well taken care of. He even told me that some of my brakes (front) were fine and did not need replacement. I heard him tell another customer that their car was fine and needed NOTHING. This guy is honest and has more integrity than a lot of mechanics out there that will sell you something you don't really need. Go to BP and ask for Charlie, it is worth your time and money.

I recently went here to have my rotors turned, and the team at Brakes Plus went above and beyond…read more Exceptional customer service! I highly recommend this location and will be using it for years to come. Thanks y'all!

Lynch was great! His team went above and beyond to create a great experience and take care of our…read moreneeds!

I am writing to file a formal complaint regarding an unacceptable and unprofessional experience at…read moreone of your service locations. This visit demonstrated a complete disregard for customer instructions, vehicle care, and basic professionalism. Upon arrival, I clearly stated that I wanted only an oil change--no additional services, inspections, or disassembly. I was told the service would take approximately 20 minutes. I left my keys and walked next door, returning about 30 minutes later. When I returned, I found my vehicle with filters removed and parts disassembled, laid out across the top of my engine. This was done without my consent, despite my explicit instructions. When I questioned this, the attendant stated that "this is their process," dismissing the fact that I had declined any additional work. The situation worsened when I discovered oil smudges on my interior armrest after they pulled my car to the front and left it running. The staff attempted to wipe it off, leaving visible marks. The manager ultimately had to take my vehicle next door to have the interior cleaned.

Fifth gear has been my go to for a few years now. These guys are extremely knowledgeable and very…read morethorough and straightforward. I have an SL Mercedes S class Mercedes and my old Chevy pick up. I think they know and understand Mercedes even better than the dealership and they get the work done without the dealership pricing. There is a reason why they are the very top rated shop in our whole area.

Matt Tews, Nick Love, Cameron Johnson, and Sebastian Tellez went up above and out of their way to…read moremake sure I was helped with my auto needs!! Great Crew! Thanks guys! I wish all businesses had these kinds of people working for them. God Bless these guys and locations!

This location just open in the past 4 weeks. They were super helpful and I got my breaks, break…read morelines flushed, and rotors done for $366 before the $50 off coupon. I called ahead and made appt for 3pm and they took my car back at 3:15 pm which isn't bad considering how busy it were. I also received a lifetime warranty on the break pads. I will be back!

Huge thanks to General Manager Frey and his incredible team! They squeezed me in on a packed…read moreSaturday and treated me like a top priority. Not only did they work with my budget, but they delivered a superior brake job without cutting corners. Friendly service, fair pricing, and expert work -- what more could you ask for? I'll definitely be coming back and recommending them to everyone I know!