Budget is very deceptive in their practices. They quoted me one estimate for a rental car but…read morecharged me an additional $200 stating that I agreed to supplemental insurance but the front desk said that to decline I had to sign. They were deceitful in how they handled the transaction and refuse to honor their original estimate. I didn't want to give the 1 star because they lied.

I drove an hour and a half to drop off the truck 15 minutes before they closed and they decided to…read moreclose early then told me to come back tomorrow morning. Customer service is garbage. And your hours are horrible as well. You can't call the store either. It only sends you to an out of country hotline. Do not use this company!!!

London and his staff are very professional and friendly even with a very busy day that they…read morehad.

I had a great experience. The car was ready at a time we agreed on after I called. Everything was…read moreclean and I was assisted quickly. The staff was also very professional and nice. Would definitely rent here again. .

Alex W. was amazing! I had a fairly complicated rental, with refunds, maintenance costs, changing…read morebranches etc. Despite the fact that their store did not originally write up the contract, she was very patient in getting all the info, following up with the branch office, and trying to get my final rental costs straightened up. Also got a ride home ;) Could not be more happier with the service that I got. Thanks again for everything!

They don't even pick up their phone. I don't know if they're short staff or something but i waited…read moreon hold but no one pick up so i get this "this call can not be transferred" at the end and having to call them back.

You took the reservation with no cars to rent! I took an uber there just to be told you had no…read morecars. I had tried to make a reservation at Enterprise and Hertz, but couldn't cause they had no cars. You owe me for the uber ride!!

I can't say it's only for this location, but this is where my miserable experience began. The…read moregentleman that helped me stated that the satellite radio, that I paid for, would reset as I get away from the location. It should have been a red flag to me. It never restarted. About an hour down the road, I was instructed to call an Avis number to activate the radio. She told me that the car wasn't set up for it. She told me that I had to exchange the vehicle. She told me that there is one available 2 hours down the road. When I got to the location, they told me that there wasn't a car available with satelliteradio. I had a 15.5 hour drive through Texas and New Mexico with only regular radio. Of course that means nothing but static, and if I was lucky...AM radio. This made for a very terrible experience, and a very long drive. It was everything I could do to not fall asleep during the long drive. Never will I rent from Avis again. Please pass this along to anyone you know, and never accept it when they say that your satellite radio will reset as you get away from the rental location.

This is not specifically because of one place but Enterprise as a whole. This company is absolutely…read moreterrible. Just got charged for tolls that happened over a year ago which I'm sure have late fees and other things attached to it. This is also not the first inconvenience I've had with them. This company should not be able to conduct business. Bunch of thieves. I never have problems with anyone else but this trash can of a company. Thanks for adding another reason to the list of why I will never use your vehicles again.

If I could they would get a zero! Rented a vehicle in deplorable condition inside and out, didn't…read morehave time to wait around for another vehicle to return, was assured that the return location would be open on Monday September 2nd until 12:30 pm. Was at return location at 7:30am no one was there nor where they open that day! parked vehicle and dropped keys in the box. Received email with charges for three days, only rented for 2 days, have called 4 times and no return calls or emails. I guess next step will be disputing the charge on my card. let's see what happens from there! I will return with updates. You would think a company this large would have better Customer service!

I used them this week for a small 3 day trip. They were courteous, the cars were clean and their…read morecustomer service was really good. Ive gone to the other location in Denton & it's not as well run as this location. Ive been to the location in Gainesville alot and they are abysmal. Don't ever rent from the Gainesville TX location but this one has kind honest friendly people. Ill only be renting from here from now on.

Breana H is an embarrassment to Enterprise. I made my reservation through my insurance. My flight…read morewas delayed and when I arrived at the counter (an hour late) my car had been given to someone else. I was told I would have to wait a few hours and that this was their policy. When I asked her to show me that on the reservation she went into a description that if your late for a doctors appt you don't get your appt back. I had my grandson and his car seat with me and had to get an Uber. This is unacceptable and employees like this are a detriment due to their lack of positive customer service. Do better Breana and Enterprise.

I would like to share with Hertz the worst car rental pick up experience in my life…read more We had a reservation to pick up a car at 9 am to start our travel day. When we arrived at 9 am, there were 11 customers waiting and one person behind counter. There was one person checking in cars and one person in office who said he was a "driver". The person behind the desk answers calls and takes new reservations by phone while taking customers in office to cars: checks it's condition, takes photo, drives it up for customer. At one point, he had three customers on hold. At no time was there any communication about delays. At 10:30 am, we were told to wait outside for the car and then learned that the car still needed to be washed and cleaned so we needed to wait another twenty minutes! We finally received a car at 10:50 am. We waited almost two hours for a rental car. We really made mistake not going with competition, Enterprise.

Will never, ever use Hertz again. Overcharged for a one way trip, almost $100, which was more then…read morethe rental itself. I have always used Enterprise and never had an issue. Only used Hertz as my plane was diverted to Houston and I wanted to get home Dallas. NEVER WILL RECOMMEND OR USE EVER AGAIN, I will rather take a train then give them any money and I will make sure no one of my family or friends use them. F*** Hertz. Wished I could give no stars but your forced to give them a one which is still to much.

Terrible customer service. Tried calling the store over 15 times, and each time I was not able to…read morespeak with someone, the line would hang up on me as they do not have their voicemail box set up....still. Called the store due to a fraudulent charge on my card from someone attempting to open a rental contract with my name and card information. Even though this happened at his store, and the customer service line of Enterprise could see the information, Mike claimed there was no information he could provide me. He directed me to the risk manager, but provided no timeline for when I would get a call back. Someone has attempted to commit a crime at your store by using my information and you have no information to provide me? And seemingly no urgency to get this resolved? This is despicable customer service and an unacceptable way to run a business. We've rented cars from here before and the quality of vehicle is also terrible. Do not go to this location.

Needed a car today for my daughter, after she was rear ended last week, so she could head back to…read moreSan Antonio tomorrow morning. Our collision repair company got us a reservation immediately. When we got the Little Elm, TX location, everyone was extremely friendly, patient, and helpful! Had a hard time dealing with the guy's insurance company about upgrading from a mini car, but the agents did everything they could to help me and even spoke with the insurance company a couple of times! I wish I could remember everyone's name in the office (2 guys and 2 ladies - 5/14/24 - the office manager was Anthony), but they are TOPS (I did buy them Sonic drinks)!! Finally got the Insurance company to upgrade her to a vehicle comparable to my daughter's car (after standing at the rental office for over 2 1/2 hours!). It was also nice to go to a location and they actually had cars available!!

What is the point of going online, selecting a vehicle for rental and finding out the next morning…read morethat they do not have a vehicle? In this day and age, they should have the ability to make the website show which vehicles are in stock. Doesn't have to be a particular brand but the type (SUV, Compact, etc) should show if it is availabe or not. Now I am still waiting hours later to see if my vehicle comes in, delaying my trip by hours. No compensation, no adjustments, just a sorry we will call you when it is available. Unacceptable from a company the size of Hertz. Will not be using them ever again.

Overall service is good. People will make sure that you are satisfied. The cars are great. Now,…read morewill they open on time, no. Are they busy? Hmm. Not attentive. One time I went in, one of the clerks expressed how he didn't like his job. I personally didn't want to hear it. I saw him act busy so he didn't help customers that was waiting. How do I know? He would take a call on his cell, walk outside. When the other clerk took the customer, would come back in.