Budget is very deceptive in their practices. They quoted me one estimate for a rental car but…read morecharged me an additional $200 stating that I agreed to supplemental insurance but the front desk said that to decline I had to sign. They were deceitful in how they handled the transaction and refuse to honor their original estimate. I didn't want to give the 1 star because they lied.

I drove an hour and a half to drop off the truck 15 minutes before they closed and they decided to…read moreclose early then told me to come back tomorrow morning. Customer service is garbage. And your hours are horrible as well. You can't call the store either. It only sends you to an out of country hotline. Do not use this company!!!

Let's face it, there are very few scenarios when you need to rent a car and you're happy about it…read more Was it the best experience? No, but neither was the reason I needed a rental. Do I recognize that some of the things that could've gone better are out of their control? Absolutely. If I have to, will I consider using them again? Yes, but cautiously. The office is very convenient on the intersection of University and Ector (opposite from the Aldi). Enterprise offices have decent weekday hours of 7:30am to 6pm, but I really wish they had a short window of Saturday hours. Be mindful that picking you up may be reliant on if the pickup location is closest to them or another Enterprise, which is extra tricky now with the car shortage. I'm making the reasonable assumption that they are under staffed. I've had interactions with this location by phone on 4 separate days, multiple times a day, over the course of a month. Most of those times the hold times were quite long. I spoke to the same gentleman every single time regardless of the day or the time of day. When at their offices he was the only one working the office, checking people in, answering phones, walking people out to inspect and sign off on the cars- and there were 5 customers present and phones ringing. I do think he's doing his best. The first time I spoke to this gentleman was over the phone on 7/1/21. My car had been crashed into while parked and my insurance company made a reservation. I spoke to all 3 offices who were sold out until the middle of the following week due to the shortage and the holiday. The gentleman here was the only one to give the helpful suggestion I be put on the waiting list. At the very end of the next day a car was returned to a different office that I was able to snag. On 7/28/21 I realized I needed to take my car back to the shop as the repairs were not correct. Prepared from my last experience, I spoke to this gentleman again, explained the situation and arranged my plans based on their availability. We worked out a time window for that Thursday, 3 days later. I was instructed to call when I was almost at the agreed upon location and they would have a car dropped off to me and have me sign the pad there. I was very happy with that arrangement. Now the day of didn't go as planned and ended up taking 1.5 hours instead of 10 min. I know the miscommunications were partly because this gentleman is working the office, phones and putting customers in cars all by himself. Hell, he probably had someone staring him down when we worked out the details and was only half listening. I'm not angry, but I was extremely inconvenienced and share this to set your expectation when dealing with them. I called halfway during the 2 hour window that was agreed upon to say how far I was from the location. At that time I was told I had missed my reservation and it was implied someone had been at the location waiting on me an hour ago. Strange since nobody called me if that did happen, and you know, that wasn't what was discussed. I was told that now I would need to have the shop call them when I arrived and they would instead send someone to pick me up and take them to the office since they didn't have the 2 people to make a drop off work. I was annoyed at the miscommunication because I was so careful about the arrangements, but compliant because the staffing issue is understandable. Except that I got very hot and cranky waiting for an hour. Long story short they went to the wrong shop location first and instead of calling to see where I was, returned to the office until I called again 30 min later and a 5 min hold. Their explanation was that the location they went to is the one that store is partnered with and the one I was at was partnered with a different office. I'm sure they were trying to explain the mistake so I wouldn't feel abandoned, but with the 3 offices shuffling people around due to the shortage that's a moot point and not up to the customer to know! That's up to Enterprise to adapt to or communicate. I mean I told them the exact location, including street name, on Monday when making the arrangements,. If that was the real problem instead of not listening, he would've said so on Monday or made me work with that office instead, right? Anyway they were apologetic and the person who picked me up was very friendly and tried to make the ride more enjoyable. The handoff of the car was super fast and not very detailed, I understood his need to rush. The car itself was problematic and I anxiously retrieved my car from the shop the following Monday in part because the rental was acting odd and I worried I might be stranded. I didn't call to report it due to the shortage, any other time I would've given them the chance to make it right and switch cars. I know from the previous experience that Enterprise has nicer/more comfortable vehicles, but this one needed maintenance and indicated impending power issues that made me nervous.

This is not specifically because of one place but Enterprise as a whole. This company is absolutely…read moreterrible. Just got charged for tolls that happened over a year ago which I'm sure have late fees and other things attached to it. This is also not the first inconvenience I've had with them. This company should not be able to conduct business. Bunch of thieves. I never have problems with anyone else but this trash can of a company. Thanks for adding another reason to the list of why I will never use your vehicles again.

Eva was amazing!!!! I flew into Dallas Love Field with a family of six having reserved and prepaid…read morea Suburban for 10 days 2 weeks prior. When I arrived, the Avis at the airport did not have the vehicle available. They tried to accommodate me by upgrading me to a luxury vehicle, but it did not have the luggage space to suit the needs of my family. We were told to call other Avis's in the Dallas area to see if they had any of the larger vehicles available. It seemed that they should do it for me, but that wasn't the case. I called 7 Avis properties. Of the properties I called, only two of them took my information to contact me if a vehicle became available. They just said that they did not have anything available. One of those people was Eva. Not only did she call me back, she called me back with exactly what I reserved two weeks prior. I will certainly come back to this particular Avis.

Such a great experience. Damian is the man he got the best price & great car. He is just so kind &…read moreso very helpful. Great guy. Thanks again Damian. My dad is still talking about you. You'll forever be in our prayers

What is the point of going online, selecting a vehicle for rental and finding out the next morning…read morethat they do not have a vehicle? In this day and age, they should have the ability to make the website show which vehicles are in stock. Doesn't have to be a particular brand but the type (SUV, Compact, etc) should show if it is availabe or not. Now I am still waiting hours later to see if my vehicle comes in, delaying my trip by hours. No compensation, no adjustments, just a sorry we will call you when it is available. Unacceptable from a company the size of Hertz. Will not be using them ever again.

Overall service is good. People will make sure that you are satisfied. The cars are great. Now,…read morewill they open on time, no. Are they busy? Hmm. Not attentive. One time I went in, one of the clerks expressed how he didn't like his job. I personally didn't want to hear it. I saw him act busy so he didn't help customers that was waiting. How do I know? He would take a call on his cell, walk outside. When the other clerk took the customer, would come back in.

This Avis is by far the BEST Avis I've been to. As a frequent traveler and renter of Avis cars, it…read morecan be difficult to always find clean cars and personable staff. Jeff is absolutely amazing. He is very personable and a joy to interact with. He is the owner of this particular location, and he goes above and beyond for his customers. I will forever go to this location, even though there is an Avis location closer to my house. Thanks for being awesome, Jeff! Keep in mind that there is only one person working there at a time, so stick to your rental car pickup schedule. He will make sure your car is ready once you get there.

You took the reservation with no cars to rent! I took an uber there just to be told you had no…read morecars. I had tried to make a reservation at Enterprise and Hertz, but couldn't cause they had no cars. You owe me for the uber ride!!

I would like to share with Hertz the worst car rental pick up experience in my life…read more We had a reservation to pick up a car at 9 am to start our travel day. When we arrived at 9 am, there were 11 customers waiting and one person behind counter. There was one person checking in cars and one person in office who said he was a "driver". The person behind the desk answers calls and takes new reservations by phone while taking customers in office to cars: checks it's condition, takes photo, drives it up for customer. At one point, he had three customers on hold. At no time was there any communication about delays. At 10:30 am, we were told to wait outside for the car and then learned that the car still needed to be washed and cleaned so we needed to wait another twenty minutes! We finally received a car at 10:50 am. We waited almost two hours for a rental car. We really made mistake not going with competition, Enterprise.

Will never, ever use Hertz again. Overcharged for a one way trip, almost $100, which was more then…read morethe rental itself. I have always used Enterprise and never had an issue. Only used Hertz as my plane was diverted to Houston and I wanted to get home Dallas. NEVER WILL RECOMMEND OR USE EVER AGAIN, I will rather take a train then give them any money and I will make sure no one of my family or friends use them. F*** Hertz. Wished I could give no stars but your forced to give them a one which is still to much.

I rented a car one way to denton tx from Midland tx. They gave me the keys and said to take…read morepictures and notes of any problems. Arrived in dentonband the hertz was at different location than advertised agent made out a incident report trying to charge me for chip in windows I showed him the picture of car at customer.

Disabled customers beware! I arrived after being picked up at home to rent a vehicle after my car…read moreneeded work. The gentleman who provided a ride was the single bright spot in an otherwise dismal encounter. Once I arrived, a car blocking the wheelchair accessible entrance had to be moved before I could enter and get out of the cold. As I arrived at the counter to get paperwork done, I was told by an employee who would only identify himself as "Met" that I had to call my insurance because the policy belonged to my husband. I am the primary contact on our account. After I spent an uneccesary 20 minutes dealing with that, I informed Met that I have a service animal who legally is allowed to accompany me anywhere. Met insisted that there would be a $400 charge if any "pets hair" was in the vehicle. I explained that as this is medical equipment and not a pet, any hair cannot be "pet hair" by definition. He insisted they would charge my card regardless, and I informed him that would be a violation of my rights under Federal Law. He continued to insist it wasn't his problem and I was out of luck since they do not have "pets" allowed in the cars. Clearly "Met" is more concerned with making money in an unscrupulous manner rather than giving respect and dignity to his disabled customers. When I finally gave up arguing and went to place my wheelchair into the car, Met again behaved disrespectfully. Even after I asked him twice not to, he kept taking parts of my wheelchair and moving them around, disrupting the necessary placement that's needed for me to be able to reach everything. Four times he tried to grab things out of my hands, insisting on treating me as if I'm helpless when I made it very clear I have a system, and if that system is disrupted, I could end up pulled off balance, hurt, or even could be knocked over by his grabbing things away from me. If you're disabled, female, or just have respect for others, do yourself a favor and call Enterprise instead.

Scammers I called to cancel my truck rental for aug 16 today is July 31 they refused to cancel…read moreasked speak with supervisor again refused scammers & thieves

No stars what so ever if I could.. My first time using Budget Truck and my absolute last. I used…read morethis service because I needed to save money obviously.. Not only did they not have my truck on time but I was billed twice! Lied to my face about the additional charge and told me that it would fall off. My reservation time wasn't honored I had to wait an hour for my truck and not only that but I didn't even get the truck size I ordered... so with the shitty service this company offers on top of the double billing.. BUDGET your funds and go for UHAUL... ironically it would've been cheaper and most likely a better experience had I done that myself

I called to let them know I needed to be picked up at 8 am from a collision repair place. They…read moredidn't pick up til around 8:20. We get to enterprise and the car isn't even ready. I didn't end up leaving until around 8:45. The employees were nice but I wish that everything was more organized and had been on time.

London and his staff are very professional and friendly even with a very busy day that they…read morehad.