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Dallas, TX

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Grand Hyatt DFW

4.3 (250 reviews)
PriceyHotels
Open • Open 24 hours

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Recommended Reviews - Grand Hyatt DFW

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Entry from terminal
Eric B.

This was a delightful stay overall! We stayed for one night prior to a trip abroad. Check in was simple using the app, and the digital key means you never need to be bothered by stopping at the front desk. The corner king room was quite spacious, and the decor is genuinely beautiful. The blue and gray decor reminded me of clouds and the sky which is perfect for an airport hotel. The room had a lovely runway view, but the room was super quiet despite being next to an airport. The bathroom was spacious with a large tub, a spacious shower, and double sinks. Bottled water is complimentary for elite members. The true value of this hotel is location! An elevator from the terminal (D terminal) takes you directly to your room floor and vice versa. It's literally a few steps to the American Airlines checkin desks. I recommend this hotel for a stay at DFW!!

Pretty spacious for an airport hotel
Jennifer T.

After a crummy lost day of travel and missed connections this was a welcome site. Its right at the airport so no need for an uber. Its right in Terminal D. Huge rooms, fancy robes, and a comfy bed. The best part its literally overlooking the airport so you can watch the planes. This was a great night sleep.

Grand Entry
Dewayne T.

Great stay at the Grand Hyatt DFW. If you're traveling through Dallas Fort Worth International Airport, the convenience of being directly inside Terminal D really can't be overstated. You can walk to security and connect to any terminal quickly using the DFW Skylink, which makes early flights or tight connections much easier. The rooms appear recently renovated and feel far more upscale than a typical airport hotel. Warm wood floors, modern lighting, and a well-designed layout make the space feel calm and comfortable. The bathroom was a highlight -- the freestanding soaking tub and large glass shower felt more like something you'd expect in a luxury hotel rather than an airport property. Despite being inside the airport, the room was extremely quiet. Check-in was excellent as well. Desiree at the front desk greeted us immediately with a smile and offered assistance, which made a great first impression. Traveler tip: If your flight departs from another terminal, go through security in Terminal D and use the Skylink train inside security -- it's usually faster and very easy to navigate. Overall, beautifully updated rooms, excellent service, and unbeatable convenience for anyone traveling through DFW. I would absolutely stay here again.

We love the Photo Booth at Hyatt
Shay K.

This hotel never paid my parking bill at DFW parking office. Since Feb 11, 2025, I've repeatedly had to call front desk to continuously fill out a form that the manager signs and emails to the DFW parking office. I'm continually receiving debt notices from DFW parking office SINCE MARCH 2025 for the balance. Today I spoke with the director of the front desk and he was super condescending and ugly to me telling everything is confidential. I let him know that I actually was given the email to the payments at DFW parking so it's not confidential. He asked then why was I calling? (Gee, I wonder myself why I'm calling and talking to someone so rude and incompetent that's being paid as a director).., so I explained yet again talking very slowwwwwly so he could grasp it. And he said well I'm not going to fill out the form over the phone for you? Well all the front desk people paid less than you filled it out over the phone for me, but I need a copy emailed to me once it's signed cuz obviously I have to take ownership of this AND EMAIL IT IN MYSELF. I realized that I was getting no where so I made a formal complaint to Hyatt customer service at an 800 number. So they created a ticket and I'm hoping to get it handled soon. I'm really disappointed that Hyatt standards are so low in their management choices.

bathroom
Kaliko P.

"Jet Airliner" - Steve Miller Band. If you have an early flight out of Dallas (ours was 6 AM), this is the perfect place to stay as the hotel is right in the airport terminal (terminal D). It was a bit confusing to find as we went around in circles for a while but managed to find this beauty when we saw the very long escalator leading up to the entrance of the check-in area. Check in was fast, quick, easy, professional and efficient. There were no lines, no waiting. Check out was just as fast at 5AM. There is a card key drop off box if you are leaving very early, but at this hotel, the desk always seemed to be manned by human, unlike some other budget places that have that dreaded "we will be right back sign". Room and Price - Nothing about this hotel is budget, of course; It's a Grand Hyatt. We've stayed at other Hyatts that were not impressive but this one was very nice; At $315 a night it's not exactly budget but we paid for the convenience, and it was also very spacious, modern, clean, comfortable and quiet and a good deal for the price. Automatic shades that go up and down, dark black-out shades if you want to sleep in. Noise - Did not hear a single noise. A good thing about staying in an airport hotel near the runway is that the rooms have extra-good sound-proofing. Huge windows to watch the planes taking off and landing. Entertainment right in your room. Beds - were the most comfortable I've ever slept on in a hotel. I like firm beds. It was firm yet plush at the same time. Pillows were clean and fresh. Sheets crisp and clean-smelling. Bathroom - a large spacious bathroom with a walk- in shower and a separate bathtub. Full amenities including magnified lit mirror, hair dryer. Food - we did not want to go through TSA to get to the food courts in the airport terminal so we took advantage of the Grand Hyatt's Grand Met Restaurant and Bar attached to the hotel. We opted to sit in the bar area to eat appetizers, grab a craft cocktail and a light dinner. See separate review on the Grand Met, which was very good. Other goodies/amenities - Complimentary water and chocolate chip cookies across from check-in counter, and coffee in the morning. There is apparently a pool and gym on the top floor, which I wanted to check out but ran out of time. Return factor: a 100% for sure at this fabulous hotel, and still dreaming about the Grand Met's Cowboy Candy appetizer!

Room
Greyson N.

I thought this was a great place to stay for long layovers or to be already at the airport for a very early flight. Reduces the anxiety associated with getting there on time etc. Lovely decor and felt cozy. Getting here was super easy being so close to the baggage claim and checking in was a breeze. It came in handy when I overslept despite knowing about the early flight and still everything went smoothly and made it to the gates with enough time to still get refreshments. The amenities were lovely and it felt spacious. Would be wonderful if all airports had a nice hotel such as this.

Mellissa D.

As a result of American Airlines failure to keep their aircraft staffed and on time, I had the pleasure of draining my wallet at the grand Hyatt Hotel! My connecting flight was canceled as I was on route to the Dallas airport on the first leg of my trip. After standing in line for an hour and a half at the American Airlines Customer service counter at gate A20, I was told that they would not pay for my hotel and that my next flight would not leave until the following day. However, there are three hotels within the terminals at DFW. I took what I could find and ended up at the Grand Hyatt! I booked a reservation online and made my way to the hotel. The staff at the front desk was very easily the best customer service staff that I have ever experienced at ANY hotel. They were well dressed in suits, extremely well mannered, curteous, and well spoken. Within minutes of my arrival, I had received my room keys and a rundown of the amenities and hours of operation for each. Once in my room, the experience really began! The window shades automatically went up when the door was opened. The lights automatically turned on (and off) for my safety. The bed was more than comfortable and room was adequately spacious. The TV was extremely easy to operate (even for the technically challenged) and looked to be half the size of a KING size bed! Room service was lightening quick and made zero mistakes in my order, although $50 for a burger & fries is quite pricey!! Above all else.... I don't think knives ever seen a cleaner hotel room ANYWHERE! The chrome in the bathroom sparkled! Although my say was just overnight -- I've never had a better hotel experience! They definitely helped my airport woes be forgotten (if even for just a few hours) after such a pleasant stay! Even the airplanes that I could hear leaving were quiet..... RIGHT OUTSIDE MY WINDOW! This just proves to me that you get what you pay for --- now back to work so I can pay off the bill on that charge card!!!

Ground stop DFW!
David Rey S.

One of the better in-terminal hotels, wake up and walk down to your departure gate. Rooms are beautiful, half overlook the airfield at DFW. Located in Terminal D (American Airlines) take the escalator up from the TSA Security Checkpoint. The restaurant / bar is located lobby level on the 4th floor. Shockingly, the food quality and menu selections are fantastic. Service at the bar was exceptional - thanks David and for the fresh hand-stuffed blue cheese olives. I had a the Garden Salad, Crab Cake Appetizer at the bar, and a Pepperoni Flatbread to go. All items fresh and all were amazing. The salad dressing was a vinaigrette and was notably memorable. Highly recommend to all you weary business travelers out there! I'll be back for sure. Sorry no food pics just the rooms!

Tonal
Anna C.

Grand Hyatts remind me of old money. The decor is a little dated, but well-maintained because of continuous upkeep. They always have controls throughout the room to control lights and shades, so you can do on a whim without lifting more than a finger. I've stayed here a few times and look forward to coming back whenever I have a need to be in the DFW area. Restaurant is good. I liked their crab cakes, and they made me a delicious off menu side of broccolini. Gym is great with lots of options. They kept it nice and cool in there. Nice view as well on the top floor.

7th floor views.
Jill S.

Great hotel for DFW layovers. Clean quiet rooms with a good view of the airport. The staff was friendly professional.

moldy blanket

After a long day of work and preparing for an early flight, I pulled the blankets up and they were all moldy in the inside. Luckily there were 2 beds in my room and the other blanket wasn't moldy. I have never seen anything like that at all hotel before. When i told the front desk lady she said "we will let housekeeping know. thank you for telling us." Meanwhile, i'm traumatized for the rest of my life thinking hotels are just gross. Although it was convenient to stay next to the airport, I got no sleep because of the mold I saw.

Menu for Aces restaurant in hotel

My husband and I stayed here one night. We wanted a hotel near the airport and we were catching another flight the next day. We landed in airport terminal A, called the Hyatt , and the hotel shuttle picked us up within 15 minutes. The hotel is near terminal C. The next morning one of the hotel airport shuttles took us back to the airport. The shuttles from the hotel to the airport run every 20 minutes. A lot of airline employees apparently stay at this hotel. This is a somewhat above average hotel. Our room was quiet, had a comfortable bed, had two bedside tables with reading lamps, and bedside charging and electrical plugs. The room had one upholstered easy chair with ottoman. The desk chair was somewhat padded and pretty comfortable. The desk had a convenient pullout extension. My primary criticism of the room is that there were no glass glasses. I like to use a glass glass to hold my toothbrush. Here I had to use a paper disposable coffee cut resting sideways on the counter. The room had a small coffee maker/ tea maker with pods and teabags and a refrigerator. We didn't use them. I needed extra blankets. Housekeeping delivered 2 blankets soon after my request. The hotel has a decent restaurant called Aces where we had dinner. We did not eat there for breakfast. The hotel also has a restaurant called Jacob's Spring Grill, which we did not try.

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Ask the Community - Grand Hyatt DFW

What would food options be if we don't want to eat at their restaurant (Grand Met)?

I'm not sure if you are interested in leaving the airport proper, but there is a shuttle that runs every hour from the Hyatt Regency into Grapevine. There are a ton of dining and shopping options along the way. Check out the grapevine shuttle green… 

If staying at the hotel in terminal d, but flying out of terminal e, can I use the skylink to get me there the morning I fly out? TIA

You can definitely take the sky link to the next terminal. The hotel is just outside of security so you can take your pick if going through security and then the train or vice versa.

Don’t See Your Question? Ask Away!

Review Highlights - Grand Hyatt DFW

“Located in Terminal D (American Airlines) take the escalator up from the TSA Security Checkpoint.”

Mentioned in 35 reviews

Read more highlights

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(386 reviews)

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You get five stars just for being pet friendly and charging $0 for pets with no restrictions. I…read morearrived around 11, typical check in was 3 but I booked through Amex so was guaranteed a noon check in. Although I was eligible for a room upgrade, it wasn't ready so I took a regular king, which was fine. I appreciated the ability to get in prior to noon as I was headed to the game. I didn't spend much time at the hotel but the service, lobby and room met my picky expectations . The king room was big enough for 2 adults along with my 70 pound boxer and small dog. My only complaint is no grass nearby. It is downtown so I get it but a small patch would be helpful. There is a pet area next door but it's dirt and let's just say my dogs need grass ‍ they aren't accustomed to using the bathroom in dirt so apparently they thought they were doing something wrong ‍. I fibbed I have a second complaint, the restaurant service was extremely slow and the silverware was gross I had to get multiple switchouts. That's fixable and I'll be nice and not dock stars for it I'd definitely come back if I have my pups and need to be in the downtown Dallas area.

We spent the day touring hotels in Downtown and Uptown Dallas while selecting accommodations for…read moreour October wedding. Our event coordinator had already been in contact with each hotel's sales team regarding room blocks, but my fiancé and I wanted to personally see the properties before recommending them to 30-40 hotel room blocks. Although we arrived after sales office hours, Liz at the front desk was exceptionally kind. She walked us through the restaurants commonly used for private events, explained the renovation timeline, and invited us to take our time exploring before returning to the front desk to view a standard guest room. Unfortunately, our experience changed when another employee, who later identified himself as Clayton, a manager, stepped in. It appeared he had been listening to our conversation but had not introduced himself. He abruptly informed us that we would not be able to view a room. We explained that our event coordinator was already working with the sales manager regarding room blocks and pricing, and that we were simply trying to ensure we felt confident recommending the hotel to our family and friends. Despite understanding the situation, he remained unwilling to accommodate the request. His only suggestion was that we purchase a room if we wanted to see one. For us, this interaction spoke volumes. Hospitality isn't just about beautiful rooms--it's about making potential guests feel welcomed and valued. If this was the experience we received as prospective clients considering multiple wedding events and dozens of room nights, it gave us pause about what our guests might experience. As a result, we will likely to move our room block, welcome dinner, Saturday event, and Sunday brunch where we're met with warmth, flexibility, and genuine hospitality from the moment we arrive. The Joule is undeniably a beautiful property, but customer service plays a major role in our decision-making. Unfortunately, this experience left us feeling that our business was neither appreciated nor wanted.

Lorenzo Hotel Dallas, Tapestry Collection by Hilton - Restaurant

Lorenzo Hotel Dallas, Tapestry Collection by Hilton

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Maybe this is what Tina Turner meant when she wrote "Simply the best!"…read more Most famous for being the haven Tina Turner sought after fleeing her abusive husband Ike in July 1976. She crossed the four-lane highway with just 36 cents and was given the presidential suite for three days. With photos, custom pillows, quotes, the "Escape" suite is dedicated to her. If you want to commemorate Tina Turner, nothing beats it. Lorenzo Hotel, let's stay together. The creative, quirky, and poetic 237-room boutique is known for being an eclectic and vibrant art gallery with a different theme for each floor. Floor 1 is a mix-up with Shakespeare, Alice in Wonderland, Poe, and Einstein. Floor 3 is Literature & Journalism (if you like old printing presses this may be your type). Floor 4 is the Music Floor (vintage audio). Floor 5 is Mid-Century Modern (1960s Dallas history). Floor 6 is "Dali" or Surrealism Floor. Floor 8 is Botanical & Nature (floral pops of color). Floor 9 is Pop Art (bold and graphic). Floor 10 is Cinematic History (Hollywood glamour). Floor 11 is The Tina Turner Tribute. Floor 12: Skyline / Skye Ballroom event level with massive floor-to-ceiling windows. We stayed in Floor 7, which is "Literary Noir" (drama and mystery). We had a broken, blinking Neon sign, a wobbly ceiling fan, broken blinds, matchbooks full of phone numbers, an unfinished manuscript, an ashtray full of cigarettes, and a dead body in the tub. Not really. But we did have a giant seven foot "desk lamp", a paintbrush and frame above our bed, and and a carpet made from Hamlet quotes in Room 704. Dining: Hamilton's is the main on-site restaurant and bar, with a host or hostess in the lobby smiling at us when we walked in. Taco Enzo and Kolache Korner are in the refurbished shipping containers in the massive parking lot. The lobby store is small and not cheap but it beats a vending machine, especially if you want an ice cream sandwich or fingernail clippers. The "South Beach" pool is saltwater, so it's softer on the skin, eyes, and hair and avoids red eyes, green hair, and pool smell. Location: Though the Cedars district is the industrial historic heart of the Dallas arts scene, it's a bit gritty and has *freeway noise*, with gentrification friction, being a patchwork of high-end luxury lofts sitting right next to dilapidated industrial warehouses, making it feel half vibrant but half abandoned. The Walkability Score is 73, thanks to massive railroad tracks, the I-30, current construction, and inconsistent sidewalks. Be warned this isn't a tree-lined, window-shopping destination like Uptown or Bishop. Finding food, a drink, and even a movie will be much easier than groceries or a pharmacy (though drugs is a different story). Service: Everyone was awesome, especially Precious, who was, like her name Precious. That explains why they don't hire Dicks.

We stayed here for a little less than a week, booked the hotel due to the location being near many…read moregood kid friendly attractions and the pool. The pool was great during the summer, it's small but has many chairs and even cabanas that are great for lounging in. The onsite restaurant for breakfast was delicious! The food was really good - probably the best part of the entire hotel - and the service at the restaurant was beyond friendly and accommodating. The parking is $20 a night which is a crazy price, but there were always plenty of spaces. There is a lot of construction next door, so we could hear that going on during the day and proved for a quite terrible view from our hotel room - completely obstructed by a tree with the bits you can see through being just trucks. One evening our toddler pulled the plug for the lamp that is on the night stand and it pulled the entire outlet out which created a hot flash of fire and smoke - then live wires were exposed - this is crazy dangerous and very disturbing that a very small child was in such danger from merely unplugging something. We went down to the desk and they immediately said they'd send an engineer up and asked if we would like to change rooms. We said we'd see what the engineer said, he came up about 5 mins later and said everything needed to be replaced so I said to him we have to switch rooms as it was completely dangerous for anyone to be in the room with live wiring exposed. A minute or two after the engineer left the front desk called our room and told us to come downstairs to change rooms. We packed up, trucked everything downstairs and they switched our rooms to the room next door (which it would've been nice if they would have offered to help move our luggage or at least tell us to just move it one room over, not bring it all downstairs). The front desk was actually really passive and cold - I found the situation quite shocking and dangerous and they had basically nothing to say about it. I thought it would've been nice if they had said something to apologize for the inconvenience, to offer something in return. It is completely their fault for having faulty electrical equipment in their room and they just wanted us to move rooms and go away - I was just happy to move the room and not be near them since they were such bad vibes - I think other people would've felt disrespected by their behavior. Thanks for the food, won't be back.

The Highland Dallas, Curio Collection by Hilton - Guest room

The Highland Dallas, Curio Collection by Hilton

(268 reviews)

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The Highland is great! This is my second stay here. The first was about 10 years ago. I did like…read morethe kind of western fancy decor they used to have going on better, but still a nice hotel. My room was clean, the TV and streaming set up worked great. I loved the motion activated lights that come on at the edges of the bed and under the bathroom sink. It makes a middle of the night walk to the restroom easy, haha. The gym is a good, standard gym for a morning workout. I was super sad there wasn't any room service anymore. I had to Uber Eats my morning oatmeal and coffee and would have rather just ordered from the hotel. The room has a SERIOUS mini bar set up with full size bottles of wine (actually pretty decent bottles!), multiple larger liquors, beer, and snacks. Party out in the room if you want!

Beautiful hotel, disappointing service…read more I stayed here Monday night for a work trip, and while the property is absolutely stunning -- modern, clean, and beautifully designed -- the service didn't match the setting. When I checked in early, my room was ready (a nice surprise) and the front desk agent was friendly. We had three rooms under my boss's name, and mine had my name attached as a secondary guest. The agent told me I had a $30 food & beverage credit because my boss is a Gold member. I'm actually a Diamond member (gifted through my sister, who stays with Hilton nearly 200 nights a year), so I'm familiar with the perks and thought $30 seemed high. I asked twice to confirm, and she reassured me it was correct -- usable in the market or minibar, and could be split between purchases. I hadn't eaten lunch yet, so I grabbed a salami-and-cheese snack ($12) and popcorn ($4) from the market. Later that evening, I tried ordering room service around 9:30 PM, but no one answered. The front desk said the restaurant was busy and would call me back -- they never did. After waiting 15 minutes, I went back to the market for another snack and a soda ($16 total). That put me around $32 total, which was fine since it was only $2 over the supposed $30 credit. The next morning, housekeeping knocked on my door around 8:45 AM asking to clean -- despite checkout being at noon. Not a big deal, but disruptive and unnecessary that early. Breakfast also missed the mark. We were seated quickly and given water, but it took 14 minutes before anyone took our order. It was moderately busy, not packed. When the food arrived, a manager dropped it off. We asked for salt, pepper, and preserves -- she returned with preserves, and when reminded about the S&P, snapped, "It's on the complete other side of the restaurant." Oddly defensive. Also, why isn't salt and pepper on the tables? Breakfast for two (just avocado toast) took over an hour. At checkout, more issues. I noticed a $35 restaurant charge that wasn't mine. The front desk said the restaurant only verifies last names, not room numbers -- a huge oversight. I asked them to move the charge to one of the other rooms in our group. Then I saw I'd been billed for three of the salami-and-cheese snacks even though I'd only bought two. The agent agreed and removed a $24 charge, but when she reprinted my folio, my "$30 credit" only applied as $4.33 and $10.67 -- totaling just $15, despite confirming it three times the day before. My Uber had arrived, so I had to let it go. Later that day, I realized I'd left my white sweatshirt on the bed. I called right away; the first front desk associate was kind, took my info, and said he'd check with housekeeping and call me back. No one ever did. The next day, I called back to check in and another associate immediately got short with me, saying I "should've filled out the online form." I explained no one mentioned that before. He rattled off the website quickly, then ended the call. I googled the Hilton Lost & Found site myself, found the link, and tried to submit the form -- but it immediately asked for a "client identification number," which I had no idea how to obtain. At that point, I gave up and counted the sweatshirt as a loss. The process was confusing and unhelpful from start to finish. I worked for Four Seasons for years, so I know what good service looks like -- and none of these issues are difficult to fix. Each one was avoidable: poor communication, incorrect charges, lack of follow-through, and dismissive interactions. It's a shame because the hotel itself is gorgeous, but the guest experience simply doesn't meet the standard the property deserves.

The Ritz-Carlton, Dallas

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(223 reviews)

$$$

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Me and my husband came here for a spa day and it was the best experience ever. First class customer…read moreservice from the moment you walk into the door from the time you leave even the valley Service is top notch. This spot when it comes to a spa can get very crowded so I recommend getting an early appointment which we did and we had the opportunity to enjoy a lot of the amenities before he got crowded things such as the whirlpool, the sauna the cold plunge and the steam room along with the quiet ambience and snacks. It was wonderful and then of course that top notch 80 minute deep tissue massage was an awesome way to end my day. So overall, I give this spot a five star because it is top-notch all the way.

I have stayed at Ritz-Carlton properties for years by choice, and the Dallas property is, on its…read moreface, everything the name promises. The room was immaculate, the Uptown location is excellent, and dinner at Fearing's was as good as its reputation. The people I met in person were the real highlight. Amar at the front desk, and Luis and EunSeo in the Club Lounge, were warm, attentive, and genuinely memorable. If my review were based on the stay alone, it would be five stars without hesitation. The reason it is not is what happened after checkout. I raised a question about my STARS credit at the desk and was told everything was fine, though no one could actually show me the line items. When my folio arrived, I replied to the accounting email exactly as invited. I heard nothing. I followed up a second time, then a third. Silence. It took a fourth email, sent directly to a general manager, before anyone responded at all, and the response contained a billing error that had charged one of my credits to another guest's bar tab. I only caught it because I reconciled the receipts myself. It then took a fifth email, with a timeline and check numbers, to get it corrected. To the accounting manager's credit, once he understood the problem he fixed it promptly and refunded the charge. But by then I had spent two weeks proving something that should have taken them one look at the account. For most hotels, this is an ordinary service lapse. For a property that markets itself on owning and resolving guest problems immediately, it is a miss on the very thing that justifies the premium. The stay made me feel like a valued guest. The weeks after made me feel like a ticket number. I will likely give the property another chance, because the in-person team earned that. But if you stay here, keep your receipts and check your folio carefully, because the follow-through may not.

Grand Hyatt DFW - hotels - Updated October 2026

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