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    The Lumen

    3.4 (116 reviews)
    Updated over 3 months ago

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    nasty place, watch out for the sheets. I lifted my sheets and realized that they just put a topper on old filthy comforters

    Pulled blankets off and this is how the sheets looked under!
    Diana A.

    Nice hotel, very friendly staff, good location. However, bedsheets were dirty as well as pillow cases! It looks like they change the top blanket but left dirty under sheets and pillow cases just flipped around! I was going to book an extra day here as I decided it was a nice location but left after discovering this. Will be returning this week to this area but will NOT be rebooking as I feel that cleaning needs major improvements!

    Poop in my "clean towels"
    Sofia G.

    POOP IN MY "CLEAN" TOWELS! There's too many bad things that has happened in this past 3 weeks in this hotel. The day I arrived at night. My bad wasn't made. It was literally the cover on top of most likely not clean bed sheets. I called reception and they couldn't care less. Definitely no apology. After about a week in this hotel (I was there for work) I get out of the shower grab a "clean towel" that was beautifully folded I start drying myself turned the towel and POOP AND STAINS all over the towel. I took a shower again and dried myself with another towel that looked clean. I requested to see the manager and sent an email to the hotel. No one talked to me until after 3-4 days that I kept asking about it. The manager blamed it on her laundry service and couldn't care less about what I went through. After a few more days. I had to shower with cold water for 4 days straight. And my room was never clean. They would just drop towels and sometimes doing my bed. A LITTLE COMPENSATION? SOMETHING? Not even free coffee or comping my $70 USD food ticket. They brag about being a 4 star hotel? LMAO! The only amazing thing about this hotel is OLIVIA she's the bartender of the hotel she's a sweetheart and she cares.

    Pool View
    Tomas R.

    So after spending a few days here at the Hotel Lumen, I must say that I was blown away by the service and hospitality. When you're traveling, either for work or pleasure, it's always nice to find a place where you can feel more like a resident/guest and not simply a patron whose paid for their services. Upon arrival I was immediately greeted from the valet and asked if I needed service. It also didn't help as I was pulling a total guy move and trying to carry all my luggage at once. Upon defeat I told them yes and they gladly took my luggage in. I had arrived a few hours earlier than expected and had mentioned to them that I was aware of their standard check-in time. Well behold the first sign of amazing customer service... they actually let me grab my room within an hour upon arrival! They stated that they would do their best to let me get into my room and offered me to utilize the pool and they would hold onto my luggage. Of course like a true foodie, I opted for their restaurant which was quite amazing for breakfast and now I'm obsessed with their amazing French Toast they serve. That is a review on it's own though which I will soon upload. Once I arrived inside my room I was very pleased with the modern art and aesthetic. Plus that headboard was something else. My room was on the fourth floor and had a patio overlooking the SMU/Highland area. I personally loved how modern and clean this hotel was. Whenever I'm back in town I will definitely be coming back!

    Fridge - disgusting

    We have been to this hotel twice before. I guess ownership has changed since the last time to some company called Graduate Hotels. This was one of the worst hotel experiences we have had. Starting with the gentleman at the front desk on check in. Poor attitude and not helpful. Then we get to room and the entire 4th floor hallways smells of marijuana - the room was worse. The cleanliness of the room was bad. The room I selected did not have a fridge and was suppose to have a tub and did not. The fridge was gross and had stains in it. The toilet seat was left soaking wet. The shower has peeling on the ceiling. There is a giant brown/yellow stain next to the bed. The worst part is the distinct and current smell of marijuana throughout. We loved the Lumen but it is in bad shape and we had a terrible experience. Will not be coming back.

    Room 412, living area
    Jill M.

    I normally stay at properties right off of I-35 or 75, but I had some work to do at SMU, and was traveling with my dog, so I decided to give Hotel Lumen a try. The surrounding neighborhood of University Park is safe and well manicured, making for a pleasant place to take a run or to walk your dog. Nearby Snider Plaza offers numerous restaurants and some boutique shopping as well. And of course, SMU is right across the street. Everyone on Lumen's staff, but particularly Felipe and Joseph, demonstrated excellent hospitality. And the property had a clean, modern look, which made an outstanding first impression. I also appreciated the complimentary wine social (5-6pm) and coffee (6-9am) in the lobby. Unfortunately, my first room, 210, was adjacent to a person who spent a lot of time talking. The walls were so thin that I was privy to every word. I turned on music and TV as a distraction, but I had a really hard time getting my work done. Though clean and well decorated, the room was a bit small. Walking between the bed and desk, I hit my shin on the foodboard of the bed on more than one occasion. And the TV was directly over the desk, so I really couldn't have it on in the background and work on my computer. The upscale bathroom made up for what the bedroom lacked though. The wll jets on the shower along with the Aveda toiletries definitely impressed me. My second night, I asked to change rooms, because I really did need to work and wasn't able to do so with the person next door talking. Plus, I had to make business calls and figured if I could hear my neighbor, she could hear me. The front desk moved me to room 412, which was AMAZING. The suite featured a full sized fridge, living area, separate bedroom, bathroom with a soaking tub, and a balcony with a view of SMU as well as the Dallas skyline. My dog had a lot more room to run around, and I had plenty of room for my remote "office." I even entertained a couple of friends, which I definitely couldn't have done in my first room. My meeting on Friday was scheduled till 12:30, and checkout is at noon, so I asked if I could keep the room for an extra hour. Regretably, that was not possible since the hotel was fully booked for later that day; however, Joseph offered not only to hold my bags at the front desk, but also to keep an eye on my dog until I returned. He even took the dog for a walk! A lot of hotels tolerate pets, but this one is truly pet friendly. I am likely to stay here again, but I will probably request a quiet room next time. One more note--overnight parking is $13, but if you have a hybrid, parking is free.

    Awwww a birthday card, proseco, and tiramisu.

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    Ask the Community - The Lumen

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    Omni Dallas Hotel - Omni Dallas Hotel

    Omni Dallas Hotel

    (744 reviews)

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    Came here for business trip. Stayed for 14 days…read more Coworkers recommended this location as it sits in Downtown Dallas. The hotel is nice, however outside the hotel it's not nice. There's lots of homeless people outside and not safe in my opinion. Just beware when booking. There wasn't many highly rated restaurants near Omni hotel, had to drive to places. They also host lots of events outside the hotel on their lawn. Hotel is nice. Staffs are super polite and trained. Everything is clean and super decorative. Hotel has restaurants on the first floor, they have small pool, small gym, and spa which you have to pay for. I stayed for two weeks and needed my clothes washed. The hotel does have a service where they send it out to get it washed. But it was insanely expensive. To wash a shirt was around $10. It would have cost me like $150-$200 for a week worth of clothes. I drove 20 min to the nearest coin laundry and spent couple dollars. Would love to see coin laundry in the hotel. Gym: The gym has dumbbells that only go up to 75lb. No barbells. The machine to do back, arms, etc were uncomfortable to use. Pool: Pool is on the same floor as the gym. Can see downtown Dallas. I think it's infinity pool(?) but it's pointing to the hotel building rather than facing downtown Dallas. Room: Room was super nice. The A/C is amazing, works very well. As soon as I got back to room, I set room to 62F. Then to 68F when i got cold. I stayed for 14 days and found out on my last day that there's a fridge hidden in the cabinet. I was super upset about that. The soaps, shampoo, etc are nice. The staff gives you new set even if you are using them and not empty. Price: My rate was $170 through business portal. So probably cheaper. For 14 days (13 nights), I paid little over $3000 due to various taxes and parking your rental car is like $30(?) a day. Really nice hotel, fast elevators, has gym/spa, near freeway and in Downtown Dallas. I just didn't like the environment as soon as you leave the hotel, feels unsafe.

    We were here recently for a conference and we stayed an additional night to celebrate Valentine's…read moreDay. Our experience with the Omni Dallas was just as excellent as our stay last year. I would definitely return.

    The Joule - Dallas

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    My favorite downtown Dallas hotel. The staff, service and restaurants are all excellent. It's such…read morea beautiful historic building and the rooms are decadent with plush linens. The artwork in the lobby area makes you feel like you are in another time. I always use the gym and it has all you need. Classic. Highly recommend.

    I booked and prepaid specifically for the Joule penthouse nearly two weeks in advance for my…read more40-year high school reunion. The reservation required prepayment, was nonrefundable, just shy of $5k per night and required additional paperwork. This was my second time reserving this room in the past year. I flew in from Fort Lauderdale, stayed in a smaller suite the first night. The following morning, I was informed that the penthouse would not be available because the current occupant had an emergency and the hotel "was obligated" to allow them to remain. I was moved to a different penthouse, given a significant discount, and treated professionally by management. However, the issue was never the discount. The issue was that the accommodation I specifically selected, prepaid for, and planned my trip around was not honored. The Loft Penthouse was nice. The staff was courteous. But after traveling from Florida for a once-in-a-lifetime reunion, I left with the understanding that even a prepaid, nonrefundable reservation for a specialty suite may not actually be secure. That's something future guests should know when making their plans. What troubles me most is that this occurred during the FIFA Club World Cup, when Dallas was hosting numerous athletes, celebrities, executives, sponsors, and VIP guests. While I have no way of knowing who remained in the penthouse, it is difficult not to notice that a reservation I made nearly two weeks in advance, prepaid in full, and completed additional paperwork for was the reservation that was displaced. If the Penthouse and Loft Penthouse were truly equivalent accommodations, there should have been no issue relocating the guest who extended their stay to the Loft Penthouse rather than relocating the guest who had prepaid for the Penthouse nearly two weeks in advance. The partial refund that was offered, does not restore the experience that I booked and planned around. What I experienced was unfulfillment of a contractual obligation from the hotel's end while I kept my end of the contractual obligation. Whether I was the least important person in the room or simply the easiest to inconvenience - What was done cannot be undone.

    Lorenzo Hotel Dallas, Tapestry Collection by Hilton - Restaurant

    Lorenzo Hotel Dallas, Tapestry Collection by Hilton

    (40 reviews)

    $$

    Maybe this is what Tina Turner meant when she wrote "Simply the best!"…read more Most famous for being the haven Tina Turner sought after fleeing her abusive husband Ike in July 1976. She crossed the four-lane highway with just 36 cents and was given the presidential suite for three days. With photos, custom pillows, quotes, the "Escape" suite is dedicated to her. If you want to commemorate Tina Turner, nothing beats it. Lorenzo Hotel, let's stay together. The creative, quirky, and poetic 237-room boutique is known for being an eclectic and vibrant art gallery with a different theme for each floor. Floor 1 is a mix-up with Shakespeare, Alice in Wonderland, Poe, and Einstein. Floor 3 is Literature & Journalism (if you like old printing presses this may be your type). Floor 4 is the Music Floor (vintage audio). Floor 5 is Mid-Century Modern (1960s Dallas history). Floor 6 is "Dali" or Surrealism Floor. Floor 8 is Botanical & Nature (floral pops of color). Floor 9 is Pop Art (bold and graphic). Floor 10 is Cinematic History (Hollywood glamour). Floor 11 is The Tina Turner Tribute. Floor 12: Skyline / Skye Ballroom event level with massive floor-to-ceiling windows. We stayed in Floor 7, which is "Literary Noir" (drama and mystery). We had a broken, blinking Neon sign, a wobbly ceiling fan, broken blinds, matchbooks full of phone numbers, an unfinished manuscript, an ashtray full of cigarettes, and a dead body in the tub. Not really. But we did have a giant seven foot "desk lamp", a paintbrush and frame above our bed, and and a carpet made from Hamlet quotes in Room 704. Dining: Hamilton's is the main on-site restaurant and bar, with a host or hostess in the lobby smiling at us when we walked in. Taco Enzo and Kolache Korner are in the refurbished shipping containers in the massive parking lot. The lobby store is small and not cheap but it beats a vending machine, especially if you want an ice cream sandwich or fingernail clippers. The "South Beach" pool is saltwater, so it's softer on the skin, eyes, and hair and avoids red eyes, green hair, and pool smell. Location: Though the Cedars district is the industrial historic heart of the Dallas arts scene, it's a bit gritty and has *freeway noise*, with gentrification friction, being a patchwork of high-end luxury lofts sitting right next to dilapidated industrial warehouses, making it feel half vibrant but half abandoned. The Walkability Score is 73, thanks to massive railroad tracks, the I-30, current construction, and inconsistent sidewalks. Be warned this isn't a tree-lined, window-shopping destination like Uptown or Bishop. Finding food, a drink, and even a movie will be much easier than groceries or a pharmacy (though drugs is a different story). Service: Everyone was awesome, especially Precious, who was, like her name Precious. That explains why they don't hire Dicks.

    This hotel is great! Love the decor and quirky design. Very clean and parking isn't expensive. The…read morerestaurant for breakfast was also delicious. Mind you the sound from highway sucks and the walls are super thin so you hear everything. Still a very nice hotel that I would stay again

    Renaissance Saint Elm Dallas Downtown Hotel

    Renaissance Saint Elm Dallas Downtown Hotel

    (26 reviews)

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    We enjoyed staying at Saint Elm…read more We were in the area for a concert and decided to make it a weekend in Dallas. We booked a king room at Saint Elm for 2 night. About the Hotel I don't know the history of the hotel but I can tell it's a well kept older hotel. I like how they kept some elements of its legacy. The lighting, the mail chute and more, add to the charm of this place. The lobby is a modern twist with an emphasis on audio entertainment. There are a lot of record albums on display as art. There's a small walk up cafe for quick bites and drinks and you can take a comfy seat in the lobby to enjoy your snack. From the lobby, you can peer down into and access the Toussaint restaurant and bar. About our Room Our room (603) was spacious and functional. It included a king bed, 2 large side tables, a round bistro table with one chair, a large flat screen TV above a long counter to drop some of your stuff onto. It had a large wardrobe for hanging clothing plus a valuable safe. It had a bar with glassware and coffee service (Keurig). The bathroom was spacious and functional, though the sliding entry door did leave a large gap, taking a bit of privacy away from the commode area. If there was a con for this room, I'd say it was lighting and lack of outlets on one side of the bed. The room did have lighting, but it was very dim. Convenience We really loved the location of the Saint Elm. It was nearly next door to the Majestic Theater where we were going for a concert. It's walking distance to some great restaurants and sights. We'd stay at the Saint Elm again.

    I enjoyed the bed and comfortable linen. I also enjoyed the spacious room and contemporary decor. I…read moredid not enjoy having no shower door in the shower. It was a hassle trying to keep water from wetting the floor while showering. Also, there is too much space under the doors in each room. This interrupted my sleep and comfort zone due to hearing too much noise in the hallway. Overall, staff were great. The lobby decor is upscale, vintage, and bright. I'd recommend this hotel. The location is a bonus, and is within walking distance of local attractions and Deep Ellum.

    Canopy by Hilton Dallas Uptown - Outdoor seating, Upside

    Canopy by Hilton Dallas Uptown

    (128 reviews)

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    Uptown

    VERY poor customer service & people skills. Lethargic employees who do not understand what…read morehospitality means. Very unwelcoming and unfriendly interactions from all hotel workers except the valet person who was upbeat and nice. The rest of the staff is robot like with no personality or care in the world. The booking website promotes this gorgeous rooftop view of downtown Dallas's skyline and I was excited for that. The rooftop was closed both days of my stay. No notice or anything. This was my main draw to selecting this property. The air conditioner is only "allowed to" go down to 68 degrees. Sick of this save the planet aka save their money cooling restrictions. Is it really worth saving 50 cents a night to not allow your guests to sleep cool? The thick bedding / sheets are not breathable and I had a hard time sleeping. Only after I asked to check out early did they miraculously "get approval" to remotely reduce the room temperature by 2 degrees. What a joke. $350/night for a Holiday Inn level staffing and guest experience. The only good thing about this place is the location. Other than that I'll save my money and stay somewhere else where I'm valued.

    if you're looking for a clean, quiet, and welcoming hotel close to downtown, this is the place. The…read moreentire staff was friendly and made us feel at home from the moment we arrived. A special shoutout to the doorman/valet, Stacey. He truly goes above and beyond. He was incredibly friendly, hospitable, and respectful, and made us feel like family right away. He set the tone for our entire stay and was easily one of the highlights of our visit. Thank you for always checking in on us each time we saw you and for sharing fun suggestions that made our Dallas experience even better. We hope you see this review because you made such a lasting impression on our trip. We also hope the hotel knows what a true treasure they have in you.

    Homewood Suites by Hilton Dallas Downtown, TX - Guest room

    Homewood Suites by Hilton Dallas Downtown, TX

    (106 reviews)

    $$

    Downtown

    We did not have a very good experience with the Fairfield in Dallas. We were stuck for a night…read morebecause of a flight delay so already not a great start. We called to see if they had a crib since we had our young daughter and they assured us they did. On arrival they said they didn't have one and they only had 3 for both hotels in the building. So we had to door dash a pack and play. Super frustrating, we would've chose a different hotel if they were up front to begin with about not having any availability for the crib. The hotel was run down. Stains on the carpets and on the chair in the room as seen in photos. Room was big but set up kinda awkward. TV wasn't working either just was to the point where we went to bed instead. I wouldn't stay here again unless it was forced upon me.

    Strap in gang because this one is gonna be a doozy! Seriously get a drink, go to the bathroom, grab…read morea pillow and pull up a chair. Its time for "Story-time with Adam Cole Baby" (don't sue me TK, I'm working class and can't afford the lawyers) The TLDR: This is a serviceable hotel with great front desk and that's about it. I wouldn't feel comfortable with any single female friends/family to stay there by themselves. The very first interaction I had in Dallas, the VERY FIRST was a *ahem* "lady of the night as I was getting out of my Lyft and approaching the front doors of the hotel. She walked directly in my path, looked me in the eye, and with no warning said: "For $50 you can do whatever you want to my asshole" Do you know how hard it is to make me speechless? I muttered and stuttered my way past the woman to check in. Homeless people and working girl are a REAL problem here. In my eight days there every time I left the hotel I ran into one group or the other, some times both. I check in, go to my room, do a quick inspection and in the shower I find.....black mold!!!! An easy enough fix I think, I go downstairs report it to the front desk, go off to the market for supplies, and come back. The front desk guy tells me that he's made a concoction of sorts that gets rid of mold and he's left it in my room for me to apply it in the shower. A VERY WTF moment!! Bro I don't work here, and don't know enough about this chemistry experiment you've cooked up. I go back downstairs and they finally give me a new room. I'm not much of a complainer and I have a clean new room so let's just sleep and see what the next day bring. I wake up and decide to hit the breakfast. I grab some undercooked bacon and potatoes, as I'm grabbing juice I notice the employees were closing everything down (five minutes early but I get it) the really weird/annoying thing was that they were turning the lights off on all the people still eating. It felt like last call at a seedy dive bar. Like I said, I understand wanting to go home but turning the lights out on your guests was a complete and utter FAIL. My last notch in the complain column is that the building itself could really use some attention. When it was raining the ceiling by the front door was flooding like a TLC song. The elevators never seemed clean either. So if I'm going all Final Justice on my review why did I give it a three star and not a one? All the positives come from the front desk agents. Jasmine was the best agent I've had the pleasure to deal with in almost a decade. She was warm, welcoming, and quick as a whip. Every day that I came downstairs she had a different suggestion on where I should go and what I should eat. Honestly if I was building a management team from the ground up, I would poach Jasmine in a heartbeat. So yes on the strength of one employee a hotel gained two stars. Otherwise I can't really recommend stay here until they make some major changes

    The Lumen - hotels - Updated July 2026

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