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American Airlines

1.5 (2.2k reviews)
Open • Open 24 hours
Updated 2 months ago

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Shalaunte W.

Boarding process is super slow considering everyone literally has paid for seats. Airlines in my opinion should start from back to front which would cut alot of time of bumping and knocking ppl around trying to get to your seat. Flight attendants were professional and pilots were attentive. You still get a drink and cookies for snack. Movies and tv selection was nice. Flight was delayed heading home to STL! Turbulence was in the air this flight.

A chiropractic massage station right by the gate
Roselia G.

Both AA flights that we boarded today were on time, which we were thankful for. The Dallas airport is huge one, so you should always make sure to allow enough time to get to your gate. You will probably need to take the sky tram since it can be a long walk.

Jetway airplane entrance.
Darroll L.

American Airlines operated at the Dallas Fort Worth airport continues to be top rate. Gate agent are very helpful, boarding starts with ample time for all passengers to board, and seating for the aircraft provides plenty of space for above average sized men. All this supports consistent on time departures and early arrival times at the destination. I have yet to experience a better airline out of Dallas Fort Worth.

George T.

We were originally at Terminal A, got switched to Terminal B, and then I ended up at Terminal C. Terminal C is, in my estimation, one of the busiest hubs American Airlines has. Between the volume of people and everything going on with TSA and the lines, it can be a lot. I still need to get that TSA ID thing figured out. But I cannot blame that on the airline. My flight left on time, boarding went smoothly, and everything was handled well. Five stars.

Kathleen D.

I hate American so much. I've reviewed other cities versions of American over the years, and I've never had a positive word to say. Alas, they are a monopoly and we live in an oligarchy so here we are, forced to deal with their ineptitude to fly affordably. In Dallas, they took over an hour to issue a travel credit for a hotel overnight, and they wouldn't reimburse the one I had already booked. They reimbursed my friend partially, even though she didn't pay for the hotel, and they just kept saying no when I asked why someone with the same booking could get a partial refund but I could not. Very annoying. I'm annoyed just typing this.

Christopher P.

If you come to American Airlines with a legitimate concern, don't expect real help--just a generic, copy-paste response. No accountability, no effort to make things right. It's clear they couldn't care less about actually taking care of their loyal customers.

The view from Seat 4E
Erick W.

Great trip with early arrival and early departure for the next flight too! That's awesome - good job American!

Waiting in my next flight
Janelle M.

Sheesh! I can't stand when, I have a connecting flight here in DFW I do try my hardest to get a connecting flight elsewhere, but sometimes the time of day, I fly out or where I am going is sometime unavoidable unfortunately. I've had it to where I am scheduled to fly out of terminal B and then 20 mins before boarding the app will change to terminal A or C this airport is huge and you'll have to either walk or catch the electric train to the terminals and still walk far depending on the gate and I have almost missed my connecting flight do to this foolishness. I never had this happen with any other American airline flight except this location. DFW please do better. I love flying into Phoenix or St. Louis hardly any issues. I wish I had something good to say, but I don't except the airport is nice I guess. Anyway, if you fly American try to avoid connecting through DFW unless this is your final destination. Flights are either cancelled, delayed or gates moved a lot of the time..., boooooooo!!!

Rebooked--..
Amy O.

6/1/2025- Leaving West Palm airport- no problem- Full flight to Dallas- no problem- Retired pilot on my right- me in the middle- Nice young adult guy on my left- no problem.. Watching Law & Order no problem- Served a Biscoff cookie - Almost ready to descend- problem- 30 minute delay problem- Didn't help after the crew mentioned others had connecting flights- so please move out of the way- Got to the next destination from D gate C gate.. plane left- Received a text t my flight was rebooked... I appreciate the delay to to safety and the weather- but really wish they could of waited ten more minutes--

Loving a healthy breakfast en route to Miami.
Ray N.

My last review( also a 5 star one)for this great airline was just before Covid in November 2019. It got better. This airline got better - on time departures and arrivals, the friendliness and above and beyond actions of the team, newer airplanes, updated lounges, easier gate check in process, perks for frequent travelers to name a few. May 8, 2025 - a lady with 2 month old twins just boarded with her father and was stressed out. The flight attendant Maria in Business Class immediately grabbed her carry on bags and placed them in the overhead compartment asking what items she would need first. On the same flight another young mother traveling with her tantrum throwing 4 year old daughter had to go back to the plane entry door to get her second bag. The attendant Kendra offered to baby sit and picked up the screaming and hollering girl and just gave her love and pacified her. This was a 16 hour 40 minutes flight- longer because we had to avoid and go around a region that has seen a mini war erupt with missiles and drones in the last 36 hours. To be calm and so giving and outward during these crazy times - these are just 2 examples of how absolutely wonderful and amazing and giving American Airlines flight attendants are - by the way I don't know if this is in their job descriptions. On a long flight from Asia to back home in the US, flight attendant Eishwari got down on all fours to look for my charger plug that my clumsy ass dropped under the seat. Unsung heroines, great human beings - you are the backbone of the airlines and why we loyally keep coming back. Happy Mother's Day to all the moms who work at AA and are reading this. God Bless You! It is 3:04 am here on Saturday May 10 and I just am mesmerized by these Super Women.

Long lines and disorganized!
Steve G.

We are on our final leg of our trip to see Alaska via princess cruise ship out of Seattle. We flew Delta to Seattle with no problems and even flew American Airlines from Seattle to Dallas Fort Worth with no problems and a really great crew and flight experience. Dallas Fort Worth is a different experience altogether. I'm sure it is because it is the main hub for American Airlines but everything here is disorganized and loud and confusing. Multiple gate changes and delays. They had everybody get ready to board a plane that wasn't even here yet for the longest time and now we are looking at our second lengthy delay just to get from Dallas to San Antonio Texas. I anticipate the next vacation we take will be via car.

Horrible rubbery cheese omelette, and stone dried potatoes
Peter M.

I was on American Airlines, in the first class cabin, as part of my second of three legs (3 different aircraft) to Central America. The flight originated at LAX about 30 minutes after midnight. The second leg from DFW to MIA served us breakfast (there was no hot meal on the LAX to DFW leg). This could be pre booked in advance, and that is what I did. They call it Premier Dining, and the American Airlines website . Jazzes it up, to make you think, it will be a gourmet meal. What a laughing joke. It was a rubbery dry cheese omelette, with even drier and hard potatoes. The fruit was okay. Really, in First Class? Very shameful. The Stewardess (Kristi), provided excellent service. The only consolation, on another rip off American Airlines trip.

I'm 5'5" row 12F and if I were to watch a movie I'd have to wear my readers.

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Ask the Community - American Airlines

If I cancel my vacation, will my travel insurance be immediately revoked?

They will not, American will fight you and give you a travel credit worth 25% of you original ticket price. Do not fly with American Airlines.

AA2358 was delayed out of MSY to DFW for an hour because someone in first class spilled water. Tell me they did that rather than kick the person off the plane and not delay over 70 people on Father's Day tonight?

It's not just AA, any one person in First Class is more important than three 737s total coach class. A slice of America. One airline executive is more important than all the low level workers involved in your delay who handled the frustrated

Is it OK to change seats during a flight into an empty row of seats because no one wanted to pay for that better seat closer to the front of the plane?

You can always ask the flight attendant

Why don't you take 3 minutes to wipe the seats or clean the floors before people board the next flight?

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Dallas Love Field - DAL - Animal Relief Area  01-24-2025

Dallas Love Field - DAL

4.0(1.8k reviews)
11.6 mi

Nice airport, it's not too big. Much easier to go in and out of than DFW (especially with the…read morecurrent construction in terminal c, March 2026). I've flown Southwest flights from DAL and never had issues. Nice airport with several good food and shopping options and getting thru security takes 10-20 mins, depending on how busy it is. Parking garage is right outside of the main terminal, and if you're picking someone up, they have wait lots where you can sit until they say they're at the curb.

I have never flown out of Love Field, which can be more telling, especially in regards to amenities…read moreand security, but when I am only flying IN, I judge an airport by navigation and how quickly I get to a bathroom!!! In this case, it was pretty easy getting off the plane and to my car rental booth. However, it is really annoying to have someone at the Rental Car Information Booth who lets everyone pass her just to find "Go to the Shuttle" signs at the counter. Spend the money on a sign that doesn't roll its eyes. Of course, this was the last airport JFK flew into. In fact, LBJ was sworn in as president while on the tarmac here. For being one of the oldest continually operating airports in the US (founded in 1917 as a WW1 training base), it doesn't look like it. By the way, if you're on a layover, they have a Smithsonian-affiliated museum ($12) that houses over 30 aircraft and extensive space flight exhibits on airport grounds a 5 minute taxi ride away. As for being the site of movies: their modern (for its time) moving sidewalks were used in Logan's Run (1976). Oliver Stone recreated the president's arrival here for JFK (1991), as did the Stephen King based 11.22.63 (2016); Wes Anderson used it for the backdrop of Bottle Rocket (1996), and the airport was a plot point in Michelle Pfeiffer's Love Field (1992).

Photos
Dallas Love Field - DAL - Locations of LBJ plaque.

Locations of LBJ plaque.

Dallas Love Field - DAL - Sunrise by the terminal

Sunrise by the terminal

Dallas Love Field - DAL - Gate Seating

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Gate Seating

Spirit Airlines - Spirit Airlines

Spirit Airlines

1.4(1.6k reviews)
2.3 mi

needed assistance and decided to call this business at 18885596919 The response time was decent and…read morethe person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

Terrible customer service and misleading insurance process…read more I specifically purchased travel insurance that advertised the ability to cancel for any reason with an 80% reimbursement. I called on Tuesday regarding a flight scheduled for Friday. The live agent told me I had to cancel at least 24 hours before departure to qualify. Based on that, I was instructed to call back Thursday to process the refund. When I called back on Thursday, I was informed that I would only be eligible for a reservation credit, not a refund. This directly contradicted what I was previously told. I requested that they review or pull the recorded calls where I confirmed eligibility, but my concern was not addressed. The inconsistent information and lack of accountability made the process frustrating and misleading. This makes me afraid to use Spirit Airlines for traveling. Buyers should be very cautious and confirm all refund and insurance terms in writing before purchasing.

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Spirit Airlines - This is how much leg room you get.  I had to sit with my legs at 45 degrees to fit.

This is how much leg room you get. I had to sit with my legs at 45 degrees to fit.

Spirit Airlines - Dirty seats

Dirty seats

Spirit Airlines - Gum???

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Gum???

American Airlines - airlines - Updated May 2026

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