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    Frontier

    1.2 (230 reviews)

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    "On time" --- mysteriously canceled
    Alexander P.

    I'd heard Frontier has questionable business practices. My lucky finally ran out and I was stranded without explanation at Dallas/Ft. Worth at 10:30 PM with no explanation. The next flight was in 52 hours... Consumer protections should exist for a situation like this, but I found no clear path recourse. It's hard to "get refunded" because their business model is centered around "all you can fly" passes. Ultimately, I had to book a last minute ticket on another airline - we needed any savings that I might've been realizing from getting the "Go Wild" pass. Unfortunately, after this costly and detrimental experience has left me in a position where I can never trust Frontier again with my travel plans. It's unethical to strand people like this in any situation -- but the worst part is that they are so unhelpful and profiting all along the way. I'd love to know a way to file an official report against Frontier as it boils down to a matter of consumer protections. I would recommend that everyone avoid frontier as it does seem like overtime they've become increasingly more bold in their choices to cut costs and maximize profits. They've lost me as a customer for life!

    Enjoyed not having to sit next to anyone. Very relaxing
    Joy O.

    I didn't like how Frontier changed my flight and gave me very undesirable options. It costs me a lot. I don't appreciate that. However, the flight, agents, pilot, flight attendants were very nice and the actual flight was one of the smoothest I've been on. I was able to switch seats and relax and lay down because our flight wasn't packed at all. I hear such bad things about this particular airline. It was my first time flying with them. I may reconsider because I had a decent experience besides the horrible options when they changed my flight with no valid explanation.

    Kim, the supervisor who embarrassed me
    Jide D.

    I have never been poorly treated by any business as I was this morning by the Frontier Airlines staff at the DFW airport in Dallas this morning. I was 5 minutes late to the departure gate because this Airline operates out of terminal E but had the departing gate at terminal D which implied that I parked my car, paid for all day parking at terminal E and then took the train to terminal D. Upon my arrival, I approached the customer service agents who condescendingly told me the gate was closed for the flight and right there in front of me, allowed two passengers who they claim were on standby in to board the plane. I again approached them to explain the reason for my 5 minutes lateness and was pretty much told to get the heck out their face and to go talk to a supervisor. Their supervisor's name is Kim and I am attaching a picture of the desk where I spoke with her this morning 6/16/25 to this review. As if the insult, mistreatment, and discrimination(clearly) from the two agents at Gate D/Flight F93022 was not enough, Kim spoke to me like she was reprimanding her child even though I politely explained my ordeal to her. She said they have to obligation to help their customers in a situation like this. As a well educated man, I know the intricacies of commercial law and contracts so I will hold myself accountable but on the other hand, Frontier made it uneasy to navigate their departing gate at the airport due to lack of sufficient information. Kim told me they were holding me to a certain standard and level of accountability which clearly was not applied to the other two customers they let in while basically rejecting me. She said I had to go book another flight and she could not help me in any way. WOW!!!!!!!! As someone whose work revolves around treating customers right even after a sale is made for continued retention and eventually, loyalty, I find it so appalling and am eternally disappointed in Frontier Airlines for fielding this cruel and irresponsible bigots as their "so-called agents". I have worked in the Airlines industry before and I will never allow a customer to be treated like this let alone talked to like a child. If this is how you all operate, then your business model is predatory in nature where paying customers are treated like crap while you prioritize other customers - and we are all supposed to be considered humans? Well, one was treated as an animal while others were accorded the respect due to humans. I have now spent over $500 to still get to Atlanta this morning because I have a good reason to be there. Seeing this is my second time trying Frontier, it unfortunately has turned out to by my last time as I will never ever consider the tiniest thought of patronizing your business. I will also tell everyone I know both personally and as far as on social media, my experience with you all. I will also seek legal advice to hold you all accountable. If you are reading this review, please do what's right for you and your family. Book other airlines that are practically more reputable. This is an emergency trip for me, hence the thought of getting on this airline. Very disappointed and disgusted at the thought of this experience and the employees who vicariously showed me what Frontier Airlines is all about. I considered signing up for your credit card the first time I got on your flight and even though, I am one out of maybe many customers that fly your airline, I won't be signing up. Somebody in your organization does not know the cost difference between getting a new customer and retaining an existing one - and that was evident today. VERY DISAPPOINTED!!!

    There's nothing to select.
    GJ W.

    Worst airline experience ever. Frontier is a scam with hidden fees for EVERYTHING - bags, seats, even basic help. When I missed my flight, they couldn't have cared less. Zero customer service, zero compassion. Their "cheap fares" are a joke once you add up all the surprise charges. I'll never fly Frontier again, and I'd tell anyone to spend a little more on an airline that actually treats passengers like people. Customer service is non existent.

    The two open seats directly across from us that they would not allow one of us to switch to.

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    Flying with frontier was ok. I personally didn't come across any issues, the seats were super uncomfortable. Small delay that's about it,

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    Review Highlights - Frontier

    They didn't check your personal item at all to see if it fit, if you checked online and printed your own boarding passes.

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    American Airlines - Delayed. Gate changed. Plane changed. Seats changed.

    American Airlines

    1.5(2.2k reviews)
    0.1 mi

    American Airlines operated at the Dallas Fort Worth airport continues to be top rate. Gate agent…read moreare very helpful, boarding starts with ample time for all passengers to board, and seating for the aircraft provides plenty of space for above average sized men. All this supports consistent on time departures and early arrival times at the destination. I have yet to experience a better airline out of Dallas Fort Worth.

    I'm a frequent flyer, and was reminded today why American Airlines is the worst........Received a…read more6am text alerting me that my 12:30pm flight was cancelled and that I was rebooked on a 2:30 flight......shit happens, no problem, however I was not thrilled the upgraded seat I paid for on my original flight landed me a middle seat on the rebook - no problem, but how about acknowledging and refunding the money I paid for the upgrade WITHOUT me having to prod.......as I was pulling out of the driveway, received a text that my second flight was delayed 2 hours.......then 5 minutes later, that flight was also cancelled.......WTF!!! For the record, no weather issue either here in Dallas nor in Phoenix where I'm going........3 strikes you're out, but I'm not falling for the banana in the tailpipe......I immediately booked another airline and called AA customer service for a refund on the front half of my trip, but keep the back end since I'm flying home with clients......Apparently AA won't issue a refund until after your entire round trip booking is complete - yet another inconvenience that screws the customer - moving forward, I will ALWAYS pay more to fly ANYONE other than American - oh, and when I did call customer service, got stuck in the queue because I didn't know my frequent flier number......for the record, I had my reservation confirmation number handy.....and when I finally got to talk to an agent, she immediately transferred my call to someone else - customer service? NON-EXISTENT and shameful!! UPDATE: After returning, I called customer service for a refund on the front half of my trip.....per company policy THE CUSTOMER SERVICE AGENT COULD NOT ASSIST ON THE PHONE!!! She was great at helping me navigate the website in order to REQUEST a refund - on a positive note, once I finished jumping thru all of American's BULLSHIT hoops, I quickly received a refund

    Photos
    American Airlines - Terminal D

    Terminal D

    American Airlines - Mass cancellations on Christmas Eve due to IT issues.

    Mass cancellations on Christmas Eve due to IT issues.

    American Airlines - Emergency Exit row 14 Airbus 319

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    Emergency Exit row 14 Airbus 319

    Avianca

    Avianca

    4.2(15 reviews)
    0.5 mi

    You can call them anytime at For U.S +1-888-551-0145 () & +1-888-551-01.45[USA] or (No Wait Time) (…read moreto speak with a ŘẸ Rs. Yes, Air France offers .. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.

    You can call them anytime at For U.S +1-888-551-0145 () & +1-888-551-01.45[USA] or (No Wait Time) (…read moreto speak with a ŘẸ Rs. Yes, Air France offers .. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.

    Photos
    Avianca
    Avianca
    Avianca

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    United Airlines

    United Airlines

    1.6(116 reviews)
    0.7 mi

    All good so far!…read more I've written couple of reviews lately where I have noted that United has done a lot to bring itself up in my world. Living where I do - Delta or American have been my lifelong carriers. United has always been a few and far between carrier for me. The schedules and pricing and equipment that I have experienced in UAL - after a situation where I found myself frequenting a UAL hub resulted in my trying the schedule offered - which was better than the alternatives. What I found was a surprisingly great price and good equipment for the flight - as well as good Servce. It surprised me so I tried it again. Same experience. Today - I am trying for a 3rd time for all the reasons above. Gate agent and ticket counter folks helpful and friendly - schedule of flight and pricing was very competitive and included an upgrade at minimal cost. We shall see!

    We were in Dallas taking a flight on UA to San Francisco, then home to Honolulu. Their gate at the…read moreterminal didn't have much. The flight was smooth and departed on time. They did give out more snacks than usual. I got the savory snack mix and the Stroopwafel. I always get cranberry juice and they're always good about giving me the whole can. The service was ok. The flight attendants weren't rude, but they weren't friendly either. They were just trying to get through the service, lol. I understand though. You have those days where you just don't feel like dealing with people.

    Photos
    United Airlines - Snacks

    Snacks

    United Airlines - Inside the plane

    Inside the plane

    United Airlines

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    Japan Airlines

    Japan Airlines

    4.7(7 reviews)
    0.0 mi

    **To reach live human at Airlines call +1 (888) 551-0145 (US) * and reach 'Customer Service…read moredirectly' at any time. This 24/7 toll-free 'phone' line ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again..

    **Call main assistance (Toll Free) phone number is $$ +1 || 888 || 5 5 1 || 01.45** This line is…read moreopen 24/7, so you can quickly connect with a real person . As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.

    Photos
    Japan Airlines - Udon noodles from the anytime menu

    Udon noodles from the anytime menu

    Japan Airlines - Breakfast served on JAL flight from Narita to DFW (Dec 2016)

    Breakfast served on JAL flight from Narita to DFW (Dec 2016)

    Japan Airlines - Japanese and Western menu (pick Japanese)

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    Japanese and Western menu (pick Japanese)

    Frontier - airlines - Updated May 2026

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