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Southern Airways Express

4.0 (1 review)

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1 year ago

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American Airlines - Delayed. Gate changed. Plane changed. Seats changed.

American Airlines

1.5(2.2k reviews)
0.7 mi

I cant believe the negative reviews…read more.. But my experience was stellar. DFW is one of the major hubs for AA. The waiting room is spacious and ample. I dont like people close to me! Germs and too much going around. A lot of the seating is roomy so I can stretch. Plenty of working outlets and work spaces!! The gate agents are so nice . I wish I got there names. They upgraded me at no additional price!. Being nice and friendly goes along way!! My flight was smooth. The seats are comfy!! No issues on my flight! Good snacks! Biscoff cookies however you spell it lol and actual juices or sodas!!

I haven't flown with American Airlines in a few years and I only did so this time because I didn't…read morewant to lose my points. The only benefit for my trip was slightly better flight times with American compared to Southwest which was a lot cheaper. But both of my flights leaving DFW this weekend were delayed due to mechanical issues with the planes. So I ended up paying more and arrived late. I missed an appointment in my destination city due to the first delay. On the first flight a rowdy group of college kids were bothering everyone but they would not quiet down even after being asked by other passengers. The flight crew didn't care and didn't do anyhting so these self-absorbed kids were treating the plane like their own private party bus. It's one thing to be inconsiderate of other people around you, but it's entirely different when you choose to be an asshole. The gate for my second flight abruptly changed and I was not notified by the airline. I was waiting at what I thought was my gate and only noticed the change when a different flight was suddenly assigned to this gate. I had to go from B terminal to C terminal in a hurry because my flight started boarding in a few minutes. When I got to the new gate the agent did not care about line procedure so he was like "ok everyone in groups 1-3 line up" and then it was a mad scramble with people complaining that people in group 3 were getting ahead of people in group 1 and other people not caring because the agent said everyone in the three groups could line up. Then the agent did the same thing for groups 4-6. Then we just sat at the gate for another half hour with no explanation before finally taking off.

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American Airlines - Terminal D

Terminal D

American Airlines - Turkey sandwich

Turkey sandwich

American Airlines

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Dallas Love Field - DAL - La Madeline is my choice in Dallas Love Airport

Dallas Love Field - DAL

4.0(1.8k reviews)
11.1 mi

I flew through Dallas Love Field for the first time recently. And while I know I was seeing it in…read morethe middle of World Cup craziness, I was very impressed. This airport is on the smaller side. Only Southwest and Delta fly through here, but being on the smaller end, made it easy to get to your gate and to get to baggage claim quickly. But don't let the smaller size make you think it doesn't have much. My husband was particularly impressed with the Whataburger kiosk right past security. You can order there and then pick up when you get to Whataburger further down the concourse. DAL also had some live entertainment as well as ample other food and gift options. Our flights were relatively on time; security went fast; and the bathrooms were also clean. It checks all the boxes!

Dallas Love Field Airport may not be a massive airport, but it's spacious enough for my needs. This…read morewas my first time here, catching a connecting flight to Miami. The terminal was filled with a variety of food options. There were some upscale restaurants where you could sit down and enjoy your meal, while others offered quick grab-and-go options that were still delicious. One of the great features of the airport is the presence of outlets on the seats, allowing you to charge your phone before boarding your flight. As a major hub and the home of Southwest Airlines, Dallas Love Field Airport is a busy place. However, there's one thing that could be improved: the water fountains and water refill station. They need a new filter, or perhaps the water quality in Dallas isn't as good as in the Bay Area, where we have exceptional water. I was disappointed with the taste of the water and felt it was overpriced for a regular 8-ounce bottle.

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Dallas Love Field - DAL - Airport eats

Airport eats

Dallas Love Field - DAL - Airport eats

Airport eats

Dallas Love Field - DAL - Nothing beats a Coke + Lime during a layover

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Nothing beats a Coke + Lime during a layover

Spirit Airlines - Spirit Airlines

Spirit Airlines

1.4(1.6k reviews)
1.6 mi

So I just completed my outbound flight from LAX to DFW. I typically fly United because I'm a…read morelifetime permanent gold member with over 1 million miles flown on United metal. Thus why am I flying spirit? My wife has a business meeting out here and her company put her on Delta with a $500 plus ticket. Spirit on the other hand, has a near identical flight itinerary that costs $170! United airlines was over 600 for a similar flight. Under these circumstances I'm going to bite the bullet, put a paper bag over my head with eye holes, poked out and fly spirit. I used to think spirit was a healthy cut below Southwest. And I detest and refuse flying Southwest. Why is that? The last time I flew spirit was LAX into Florida, at check-in. I had the most annoying counter staff in LAX. I mumbled and silently thought that never again, never ever ever will I fly spirit. Well, when I'm looking at over 600 bucks and getting close to 70% of a discount, then I'll try this spirit. Hold my breath and just suck it up while saving. Just under 450 bucks or a ton. I was careful too change everything from my usual baggage into something that qualifies for free Carry-on . I think it has to be 18 in by 14 by 8 in. My bag is a little bit smaller than that. I was careful this time to read the guidelines for how to fly spirit. I checked in online and printed my boarding pass with a redundant email copy of my boarding pass. Printing a boarding pass at the airport Might cost $25! So I found my experience at LAX check in, all the way through arrival and exit from DFW to have been surprisingly smooth. All of the spirits staff encountered were reasonably polite and efficient. The waiting area and my seat on the aircraft were clean and in good condition. What's not to like? There was no choice of seat location at my price level. No Roller aboard baggage without paying a fee. Shocking to me was even getting water on the aircraft in flight costs money! Fortunately being suspicious I brought an empty water bottle that I refilled on the inside past TSA. So I had water. What's not to like further ? I had a middle seat and something like row 28. Not the best and probably functionally one of the worst seats. The back of the seat was scalloped away with no entertainment system, no large fold down tray to work with or place beverages, food or whatever? On my right the window seat had a really overweight person, on the aisle seat to my left was kind of a normal guy who really kept to himself. Shockingly, I didn't have problems with either encroaching over the armrest invading my space. I was respectful of their space as well, no contact at the knees.. I found that I could extend my legs under the seat ahead of me. But I found I could not recline! So the seats were as unitarian and basic with actually just enough soft give and fabric to be okay. To be sure United seats are superior even in basic coach. I usually have premier Plus, and every now and then business class or Polaris. Spirit was not exactly the most comfortable, but it was actually a very acceptable experience. So why did I bestow four stars? In spite of all these points of weakness, the huge kicker was 70% savings on the price for solidly competent service, granted it's barely tolerable... But I am so impressed with 70% savings! It just floors me to save this much, which is really hard to get with United... Or any other full service major airline. So will I fly Spirit again? I guess I have to confess that it depends on the price differential. I am quite willing to pay 20% more to fly United. But I am not willing to pay 250% more versus another airline like spirit. Four stars with all of them essentially awarded for dominating on price!

Terrible customer service and misleading insurance process…read more I specifically purchased travel insurance that advertised the ability to cancel for any reason with an 80% reimbursement. I called on Tuesday regarding a flight scheduled for Friday. The live agent told me I had to cancel at least 24 hours before departure to qualify. Based on that, I was instructed to call back Thursday to process the refund. When I called back on Thursday, I was informed that I would only be eligible for a reservation credit, not a refund. This directly contradicted what I was previously told. I requested that they review or pull the recorded calls where I confirmed eligibility, but my concern was not addressed. The inconsistent information and lack of accountability made the process frustrating and misleading. This makes me afraid to use Spirit Airlines for traveling. Buyers should be very cautious and confirm all refund and insurance terms in writing before purchasing.

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Spirit Airlines - This is how much leg room you get.  I had to sit with my legs at 45 degrees to fit.

This is how much leg room you get. I had to sit with my legs at 45 degrees to fit.

Spirit Airlines - Dirty seats

Dirty seats

Spirit Airlines - Gum???

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Gum???

Frontier

Frontier

1.2(246 reviews)
0.7 mi

I rarely have problems with Frontier Air. I must give the…read morelovely gate agents at Terminal E18 major kudos. The way some of these customers treat them is sad. As a paying customer your allowed one small personal item bag thats suppose to fit in that sizer. I've seen a flight to MIA where majority of the customers were really pressing there luck. However on this day that I witnessed almost all passengers had to size their bags. Some didnt fit, and those people who had bags that didn't fit had the audacity to cuss out the gate agents as if its their fault for their bags not fitting. Mini backpack purses count as a bag.. Anything thats in another bag counts and they charge you $99 at the gate. One girl threw a tantrum and almost got her boarding pass denied because she was acting up. Make sure you have your boarding pass printed or on the app otherwise its $25 for them to print it out for you. Usually the flights run on time. The flights are usually hassle free. On the plane they offer free cups of water and expensive snacks that you get else where for less. For cheap flights your gonna have to read the fine print... Flight crew are always kind and entertaining.

Frontier Flight 229 -- Cancun to DFW…read more My experience on Frontier Flight 229 from Cancun to DFW on August 16 was extremely disappointing. I understand that mechanical issues happen, and we were initially told the plane would take about 15 minutes to repair. However, we finished boarding around 11:00 AM and didn't actually depart until approximately 1:00 PM. During that entire time, we remained onboard with inadequate air conditioning, making the wait extremely uncomfortable. While we waited, we were offered only about half a cup of water. Once we finally departed, the flight attendants proceeded to offer drinks and snacks for purchase--nothing complimentary, not even a small bag of peanuts. Given the circumstances and the extended time passengers were kept onboard in uncomfortable conditions, I found this incredibly disappointing. Unfortunately, the attitude of some of the flight attendants made the experience even worse. Their communication with passengers came across as condescending rather than understanding or reassuring. I understand that Frontier is a budget airline, and I don't expect luxury. But basic courtesy, communication, and consideration for passengers during a significant delay should not be too much to ask. Overall, this was a terrible experience, and I sincerely hope I don't have to fly Frontier again.

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Frontier - HAD TO SIT ON THE GROUND BECAUSE OF HOW CROWDED?!

HAD TO SIT ON THE GROUND BECAUSE OF HOW CROWDED?!

Frontier - Is this the business model

Is this the business model

Frontier - The two open seats directly across from us that they would not allow one of us to switch to.

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The two open seats directly across from us that they would not allow one of us to switch to.

Southern Airways Express - airlines - Updated October 2026

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