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    Recommended Reviews - JSX

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    Tina T.

    Tried out this airline and airport for the very first time. Initially the experience was a bit rough as they could not locate my airline reservation and they kept stating my company had not paid the full amount for the fare. However after getting my company on the call and speaking to the personnel Char was kind enough to help me resolve the situation. She even honored the seat selection that I had requested since there were plenty of seats available. She explained the process to me since it was my first time at airport and flying with their plane. However after this incident the rest was smooth sailing everyone seemed really kind even our flight attendant. This airport was also so much nicer and bigger than the hobby location that I visited and had many snack options as well as flavored water stations and nice coffee machines with different coffee options to pick from. Overall not a bad experience and will give them another try in the future.

    The Lounge
    Michelle T.

    We flew JSX from Dallas to Miami and it was a great experience! Having never flown this airline before, I wasn't really sure what to expect, but I was pleasantly surprised at how relaxed and stressfree the whole process was. The flight leaves out of a hanger that is not part of the main terminal at Love Field. There is only valet parking so it's best to have someone drop you off or utilize a ride-share service. We made our way into the lobby and the desk agent was very nice and we were invited to wait in the lounge for our plant to board. While the lounge is nothing fancy, it's clean and not chaotic like a standard airline terminal. There are complementary beverages and snacks in the lounge as well as different seating configurations for the wait. There was also an abundance of free outlets for charging or working, which is a nice plus. The restrooms were very clean and it was rather peaceful in there, unlike restrooms at the airport. I guess you just get used to the hustle and bustle at busy airports, but this was so refreshing to not see a bathroom with a long line . Even though our flight was delayed, JSK was very communicative about the delay. Sometimes that happens and there isn't anything to really do about that. Once it was time for us to board, we went through a security check- which was like the most pleasant one ever. Once on the tarmac you board the plane. The seats were roomy and the flight itself was very smooth. Drink service and snacks were served once we got to cruising altitude. The array of options were great, and I really enjoyed exploring some of the snack options from brands I was unfamiliar with. The flight attendant; Patricia, was so professional and kind. You could tell she absolutely loves what she does and it just really showed in all the attention to detail she gave each task. She did a tremendously wonderful job. Landing was a breeze. They unload the luggage off the plane before you exit, so you just grab your bag from the tarmac. So easy! As mentioned earlier, our flight attendant Patricia did an excellent job, but I'd be remiss if I failed to mention how great all the employees we came into contact with at JSX were. They were all lovely. I'm looking forward to flying with them again soon. Thank you JSX!

    I wish all commercial flights were like this. First time taking JSX and loved how easy it was to arrive 20 minutes before a flight with no TSA lines. JSX has a partnership with Petco so it truly makes flying with your pet super easy. We were pleasantly surprised to receive a cute doggie bandana and a doggie cookie!

    Arrivals screen
    Brian P.

    Once you get a taste of JSX, it's going to be hard going back to normal commercial airlines! Parking is valet only, so it's recommended that you arrive via Uber/Lyft/Taxi/car service. This terminal was pretty efficient, and check-in only took a couple of minutes. The check-in process involves a bag swab for explosives, tagging your checked bags, and printing out your boarding pass. You can literally show up as little as 20-30 minutes prior to your flight and still check your bags and board the plane. After check-in, you'll wait in the lounge until your flight is ready to board, which is usually 15-20 min prior to departure time. The "lounge" is just a big waiting room with couches, tables, and chairs. There are plenty of power outlets, free public wifi, and complimentary coffee/tea/water. Our flight was slightly delayed, and I wished they would've made some announcements because everyone looked rather antsy as it got close to our departure time. The boarding process is super quick because each plane only has 30 seats and no overhead bins. They have you remove large electronic items such as laptops and walk through a metal detector during boarding. They will also scan your boarding pass and check your ID. Typically, as soon as everyone has boarded, they're able to shut the doors, do a quick safety demo, and immediately take off. The planes are equipped with free Starlink wifi, so you're able to surf the web, stream video, or even upload photos to social media. In-flight service consists of complimentary drinks (soda/bottled water/beer/wine/liquor) and packaged snacks. Flying JSX definitely is less stressful by not having to walk through and wait in the main airport terminal, as well as having to hear everyone and their kids be super loud! Just wished they flew to more destinations!

    Seating arrangement.
    Aaron K.

    I recently flew JSX from Taos, NM to Dallas and it made me really think-- when was the last time a flight wasn't simply something to endure and actually something to enjoy? I couldn't come up with an answer, but JSX now holds that position. The gate and cabin crew were very friendly, the seats and layout stellar, and the snacks and drinks delicious. I ordered an espresso martini and enjoyed the short flight--that actually landed 30 minutes early. Highly recommend JSX if flying to Taos, and I will consider them when booking flights elsewhere.

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    2 years ago

    So much better than Hobby or IAH especially for quick trips to Dallas! Would definite recommend.

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    John M.

    Thanks for sharing, Diane. We hope to fly with you again soon. -Lola

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    2 years ago

    charges $45 for valet for 30 mins. Flight was delayed and it wasn't my fault. No other parking options available...

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    Pleasant all around experience! Informative and helpful staff from the valet to the counter. This is my go to whenever I fly

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    Ask the Community - JSX

    How does your airline handle flights delays and cancellation?

    What is the cost to valet park at the Dallas location? Thank you

    Don’t See Your Question? Ask Away!

    Review Highlights - JSX

    “The boarding process is super quick because each plane only has 30 seats and no overhead bins.”

    Mentioned in 2 reviews

    Read more highlights

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    American Airlines - Delayed. Gate changed. Plane changed. Seats changed.

    American Airlines

    1.5(2.2k reviews)
    12.5 mi

    I cant believe the negative reviews…read more.. But my experience was stellar. DFW is one of the major hubs for AA. The waiting room is spacious and ample. I dont like people close to me! Germs and too much going around. A lot of the seating is roomy so I can stretch. Plenty of working outlets and work spaces!! The gate agents are so nice . I wish I got there names. They upgraded me at no additional price!. Being nice and friendly goes along way!! My flight was smooth. The seats are comfy!! No issues on my flight! Good snacks! Biscoff cookies however you spell it lol and actual juices or sodas!!

    I haven't flown with American Airlines in a few years and I only did so this time because I didn't…read morewant to lose my points. The only benefit for my trip was slightly better flight times with American compared to Southwest which was a lot cheaper. But both of my flights leaving DFW this weekend were delayed due to mechanical issues with the planes. So I ended up paying more and arrived late. I missed an appointment in my destination city due to the first delay. On the first flight a rowdy group of college kids were bothering everyone but they would not quiet down even after being asked by other passengers. The flight crew didn't care and didn't do anyhting so these self-absorbed kids were treating the plane like their own private party bus. It's one thing to be inconsiderate of other people around you, but it's entirely different when you choose to be an asshole. The gate for my second flight abruptly changed and I was not notified by the airline. I was waiting at what I thought was my gate and only noticed the change when a different flight was suddenly assigned to this gate. I had to go from B terminal to C terminal in a hurry because my flight started boarding in a few minutes. When I got to the new gate the agent did not care about line procedure so he was like "ok everyone in groups 1-3 line up" and then it was a mad scramble with people complaining that people in group 3 were getting ahead of people in group 1 and other people not caring because the agent said everyone in the three groups could line up. Then the agent did the same thing for groups 4-6. Then we just sat at the gate for another half hour with no explanation before finally taking off.

    Photos
    American Airlines - Terminal D

    Terminal D

    American Airlines - Turkey sandwich

    Turkey sandwich

    American Airlines

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    Spirit Airlines - Spirit Airlines

    Spirit Airlines

    1.4(1.6k reviews)
    10.6 mi

    So I just completed my outbound flight from LAX to DFW. I typically fly United because I'm a…read morelifetime permanent gold member with over 1 million miles flown on United metal. Thus why am I flying spirit? My wife has a business meeting out here and her company put her on Delta with a $500 plus ticket. Spirit on the other hand, has a near identical flight itinerary that costs $170! United airlines was over 600 for a similar flight. Under these circumstances I'm going to bite the bullet, put a paper bag over my head with eye holes, poked out and fly spirit. I used to think spirit was a healthy cut below Southwest. And I detest and refuse flying Southwest. Why is that? The last time I flew spirit was LAX into Florida, at check-in. I had the most annoying counter staff in LAX. I mumbled and silently thought that never again, never ever ever will I fly spirit. Well, when I'm looking at over 600 bucks and getting close to 70% of a discount, then I'll try this spirit. Hold my breath and just suck it up while saving. Just under 450 bucks or a ton. I was careful too change everything from my usual baggage into something that qualifies for free Carry-on . I think it has to be 18 in by 14 by 8 in. My bag is a little bit smaller than that. I was careful this time to read the guidelines for how to fly spirit. I checked in online and printed my boarding pass with a redundant email copy of my boarding pass. Printing a boarding pass at the airport Might cost $25! So I found my experience at LAX check in, all the way through arrival and exit from DFW to have been surprisingly smooth. All of the spirits staff encountered were reasonably polite and efficient. The waiting area and my seat on the aircraft were clean and in good condition. What's not to like? There was no choice of seat location at my price level. No Roller aboard baggage without paying a fee. Shocking to me was even getting water on the aircraft in flight costs money! Fortunately being suspicious I brought an empty water bottle that I refilled on the inside past TSA. So I had water. What's not to like further ? I had a middle seat and something like row 28. Not the best and probably functionally one of the worst seats. The back of the seat was scalloped away with no entertainment system, no large fold down tray to work with or place beverages, food or whatever? On my right the window seat had a really overweight person, on the aisle seat to my left was kind of a normal guy who really kept to himself. Shockingly, I didn't have problems with either encroaching over the armrest invading my space. I was respectful of their space as well, no contact at the knees.. I found that I could extend my legs under the seat ahead of me. But I found I could not recline! So the seats were as unitarian and basic with actually just enough soft give and fabric to be okay. To be sure United seats are superior even in basic coach. I usually have premier Plus, and every now and then business class or Polaris. Spirit was not exactly the most comfortable, but it was actually a very acceptable experience. So why did I bestow four stars? In spite of all these points of weakness, the huge kicker was 70% savings on the price for solidly competent service, granted it's barely tolerable... But I am so impressed with 70% savings! It just floors me to save this much, which is really hard to get with United... Or any other full service major airline. So will I fly Spirit again? I guess I have to confess that it depends on the price differential. I am quite willing to pay 20% more to fly United. But I am not willing to pay 250% more versus another airline like spirit. Four stars with all of them essentially awarded for dominating on price!

    Terrible customer service and misleading insurance process…read more I specifically purchased travel insurance that advertised the ability to cancel for any reason with an 80% reimbursement. I called on Tuesday regarding a flight scheduled for Friday. The live agent told me I had to cancel at least 24 hours before departure to qualify. Based on that, I was instructed to call back Thursday to process the refund. When I called back on Thursday, I was informed that I would only be eligible for a reservation credit, not a refund. This directly contradicted what I was previously told. I requested that they review or pull the recorded calls where I confirmed eligibility, but my concern was not addressed. The inconsistent information and lack of accountability made the process frustrating and misleading. This makes me afraid to use Spirit Airlines for traveling. Buyers should be very cautious and confirm all refund and insurance terms in writing before purchasing.

    Photos
    Spirit Airlines - This is how much leg room you get.  I had to sit with my legs at 45 degrees to fit.

    This is how much leg room you get. I had to sit with my legs at 45 degrees to fit.

    Spirit Airlines - Dirty seats

    Dirty seats

    Spirit Airlines - Gum???

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    Gum???

    Frontier

    Frontier

    1.2(246 reviews)
    12.5 mi

    I rarely have problems with Frontier Air. I must give the…read morelovely gate agents at Terminal E18 major kudos. The way some of these customers is sad. As a paying customer your allowed one small personal item bag thats suppose to fit in that sizer. I've seen a flight to MIA where majority of the customers were really pressing there luck. However on this day that I witnessed almost all passengers had to size their bags. Some didnt fit, and those people who had bags that didn't fit had the audacity to cuss out the gate agents as if its their fault for their bags not fitting. Mini backpack purses count as a bag.. Anything thats in another bag counts and they charge you $99 at the gate. One girl threw a tantrum and almost got her boarding pass denied because she was acting up. Make sure you have your boarding pass printed or on the app otherwise its $25 for them to print it out for you. Usually the flights run on time. The flights are usually hassle free. On the plane they offer free cups of water and expensive snacks that you get else where for less. For cheap flights your gonna have to read the fine print... Flight crew are always kind and entertaining.

    Frontier Flight 229 -- Cancun to DFW…read more My experience on Frontier Flight 229 from Cancun to DFW on August 16 was extremely disappointing. I understand that mechanical issues happen, and we were initially told the plane would take about 15 minutes to repair. However, we finished boarding around 11:00 AM and didn't actually depart until approximately 1:00 PM. During that entire time, we remained onboard with inadequate air conditioning, making the wait extremely uncomfortable. While we waited, we were offered only about half a cup of water. Once we finally departed, the flight attendants proceeded to offer drinks and snacks for purchase--nothing complimentary, not even a small bag of peanuts. Given the circumstances and the extended time passengers were kept onboard in uncomfortable conditions, I found this incredibly disappointing. Unfortunately, the attitude of some of the flight attendants made the experience even worse. Their communication with passengers came across as condescending rather than understanding or reassuring. I understand that Frontier is a budget airline, and I don't expect luxury. But basic courtesy, communication, and consideration for passengers during a significant delay should not be too much to ask. Overall, this was a terrible experience, and I sincerely hope I don't have to fly Frontier again.

    Photos
    Frontier - HAD TO SIT ON THE GROUND BECAUSE OF HOW CROWDED?!

    HAD TO SIT ON THE GROUND BECAUSE OF HOW CROWDED?!

    Frontier - Is this the business model

    Is this the business model

    Frontier - The two open seats directly across from us that they would not allow one of us to switch to.

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    The two open seats directly across from us that they would not allow one of us to switch to.

    American Airlines - Seat 4E

    American Airlines

    1.6(248 reviews)
    11.7 mi

    I flew into Dallas and then onto El Paso with American Airlines - then a few days later did the…read moresame in reverse. My flights were uneventful and though both my return flights back from ELP to Miami were delayed, I was lucky as my travel plans weren't really impacted and I was able to get to my final destination without much hassle, albeit later than planned. Staff at the boarding gates and on the flights were great, rides on all flights were smooth and aside from the delayed flights on my return, everything with this airline on this particular trip was solid.

    If I could give American Airlines negative stars, I would…read more This was the worst travel experience I've ever had. I purchased a first-class ticket for a red-eye flight and received none of the basic amenities I expected: no water, no blanket, no food, and no in-flight entertainment. Even the seat pouch was torn, and my phone fell through it. The situation became much worse when my trip was delayed by 15 hours. I was traveling to attend a wedding, but I ended up stranded at Austin Airport with no hotel accommodation, refund, or meaningful support from the airline. To even communicate wiht representatives we had to stand in line for 4 freaking hours. After waiting and dealing with the uncertainty, I was forced to cancel my trip altogether and return home, missing the wedding entirely. For the price I paid and the level of service I received, this experience was completely unacceptable. I would not recommend American Airlines based on this experience.

    Photos
    American Airlines - Onboard Entertainment guide

    Onboard Entertainment guide

    American Airlines - Should be fired!! DFW AA employee ESTHER!! Unprofessional, lacks customer service and rude!

    Should be fired!! DFW AA employee ESTHER!! Unprofessional, lacks customer service and rude!

    American Airlines

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    JSX - airlines - Updated October 2026

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