United Airlines has gotten better over the years as they've modernized the fleet. Went on a nonstop to Dallas from the West Coast and enjoyed the newer entertainment system and efficient service. Flight was very smooth, no problems from start to finish. One thing to note is the security line at DFW can get very long at certain access points, but I was able to walk to another TSA screening area and wait was way shorter. read more

So I see a lot of bad experiences in the ratings for the airline, but that shouldn't discourage you as every person has a different experience based on the issue they had. I had a a great experience as the airline staff there that morning took great care of me despite me not asking for it. They got me on an earlier flight rather than the one I had originally booked several days prior. The lady behind the counter was very friendly and responsive through the entire process whether it was replying to address any of my concerns to making sure I know where I needed to go. Don't remember her name or I would have put it in here. read more

All good so far! I've written couple of reviews lately where I have noted that United has done a lot to bring itself up in my world. Living where I do - Delta or American have been my lifelong carriers. United has always been a few and far between carrier for me. The schedules and pricing and equipment that I have experienced in UAL - after a situation where I found myself frequenting a UAL hub resulted in my trying the schedule offered - which was better than the alternatives. What I found was a surprisingly great price and good equipment for the flight - as well as good Servce. It surprised me so I tried it again. Same experience. Today - I am trying for a 3rd time for all the reasons above. Gate agent and ticket counter folks helpful and friendly - schedule of flight and pricing was very competitive and included an upgrade at minimal cost. We shall see! read more

United Airlines - Airlines Near Me - Dallas, Texas

We were in Dallas taking a flight on UA to San Francisco, then home to Honolulu. Their gate at the terminal didn't have much. The flight was smooth and departed on time. They did give out more snacks than usual. I got the savory snack mix and the Stroopwafel. I always get cranberry juice and they're always good about giving me the whole can. The service was ok. The flight attendants weren't rude, but they weren't friendly either. They were just trying to get through the service, lol. I understand though. You have those days where you just don't feel like dealing with people. read more

United Airlines - snacks - Airlines Near Me - Dallas, Texas

See all

I was pleasantly surprised by United due to never really flying with this airline. But I must say I am very pleased with them as a whole. I will be sure to add them to my preferred airline list. read more

See all

I don't recommend using this airline if you are bringing film or a filmmaker. I brought my film and asked for a hand check on my super 8 camera. They said it beeped their machine during a hand check and that it had to go through the x-ray. I said it can't cause there's film inside of it. One of the TSA employees suggested to take out the film, I was reluctant at first but realized it was better than getting the whole film destroyed. But their lead said no it has to go through the x-Ray.I wish I had his name to point him out. I don't think he realized or just has no empathy but he got my whole film roll destroyed with all my memories in it from my trip. And after it went through the x-ray, you know what happened? Nothing, nothing happened. He then said "okay you're all good you can take it now" Like bro you just got all my film destroyed. read more

WORST COMPANY EVER!! Will NEVER FLY with them again. They lost my fiancé's luggage and told us to ask the partner company for a refund. I had to repeat twice to the guy on phone that the partner company wouldn't refund a luggage that United had already paid for. To top it off, the flight from Houston to Frankfurt was delayed without explanation and my fiancé missed his connecting flight arriving a whole day late! They don't care of course. Going back was even worse. It was impossible to check in the luggage and we spent 50 agonising minutes at the airport because United was blocking them from registering it. The poor people at the airport were doing everything they could but they had to call United to unblock the transaction. My fiancé was also blocked at Washington and the flight was delayed for two hours because the flights in front were stuck due to weather. It was a hellish hot day and there was no water for passengers. It took them almost the two hours to finally turn on the air conditioning inside the plane, and everyone was suffering from the heat. Of course, when we complained to United, they completely ignored our concerns. UNITED doesn't care about your luggage or your well-being. All they care about is money and how they can make you ask other companies to refund you for something you paid to them ! read more

United airlines stranded me and a plane full of passengers in San Antonio. We were diverted there because of weather. We had a chance to take off but because of pilots timing out and problems with the plane. We had to deplane for the second time. It took almost 2 hours to retrieve our luggage so that put us at our hotel room rooms at almost 3 AM. They scheduled a flight for the next day, but that was also canceled. Delta Airlines issued me a credit for $49.04. I had to pay over $400 for a flight home to Dallas on another airline. This whole debacle cost me well over $500 with Uber cost and airline tickets. Something is so not right with that. read more

We ONLY get airline credit cards that care about their customers and have good perks. United does neither. They give you 2 free entrance tickets to the lounges once per year but expect you to pay 59.00 per child you are traveling with. A 4 and 8 year old eat and drink nothing close to 59.00. This is unheard of and the reason we will be canceling their stupid wasted credit card. Plane crafts are dirty, attendants unprofessional and it's about time they get they act together in respect for their customers. Shane in them. Fly Delta, American or Southwest read more

Booked a flight from tampa to jakarta, they changed the departure from tampa to jakarta out of Los Angeles to jakarta, even though I have the receipt that says its supposed to be tampa, they want to charge me double the price to fix it back to normal, will definitely not use again read more

United made us gate check our bags even though there was PLENTY of overhead space when we boarded the flight. We were in group 2 and even have priority status. We had a layover and were extremely disappointed about having to wait for our bags at our final destination. United can do better. read more

See all

Here goes it... Our flight was delayed because too heavy so they had to take some fuel off, understandable. Then Fuel people were late, ok. Then we had to de board since something was wrong with the system so they couldn't do what they needed with passengers on board, sucks but shit happens, ok. Got off and then was told few minutes later flight will be delayed and people needs to rebook. So had to rebook. Traveling with an 8 and a 5 yr old they didn't sit us together after I already paid in advance so we can sit together. So now I had to pay 2 more times just so I can sit with my small children. Because of all these stress the agents are now sounding very rude to customers asking questions. Then finally got the plane back in commission but of course we couldn't go on the plane anymore, ok, don't wanna be late for my connecting flight anyways. We now have. A 4 hr wait. Figured maybe we can do a day pass at the United club, (we usually do Delta Airlines/Club member). Dragging my now "tired of waiting and walking and standing" boys we went to the United Club. The only thing I said was "we were part of the delayed group..." before I can finish my sentence the woman told me United employee: "are you a member?" Me: "no I was..." Again cut me off; United employee: "this is a private club, members only go to the gate they'll help You there. We only help members here." Me: "that's why I'm here I was gonna asked about the day pass." United employee: "members only here, private. They can help at the gate." I don't know if it's my relaxed outfit of t-shirt, shorts and crocs or my lack of sleep, disheveled look but she treated me like I'm homeless and don't know what a private club is. I continue.. Me: "I'm here to ask about the Club day pass. " United employee: "oh why didn't you say so, you weren't being clear. Yes we have a day pass. " Me: "Because you didn't listen, and you're rude" United employee: " you weren't being very clear..."blah blah blah as I was walking away. I am appalled and extremely disgusted? Disappointed? I don't even know what word to use as how these so called people still works in a very heavy customer service base environment. They are downright rude, lacks courtesy, common decency and humility. They act whatever they want and know they can get away with it. This shows lack of training and reflects very heavily on leadership. Unfortunately our experience at United Airlines, well for lack of a better word, crap! Crappy crap crap and it'll probably be a long while until we try them again. Oh yeah not to mention the flight attendant saw me trying to go to the lavatory and she asked "bano?" Bathroom in Spanish. I said I speak English (and note I'm neither Hispanic/latino.) I'm pretty sure back in the day they would shower you with apologies and even give you discounts or maybe a club pass or upgraded seats, you know to keep you happy and keep your business like I don't know, like what GOOD CUSTOMER SERVICE looks like. Do better! United Ailines DFW airport 9:50 am Flight UA1380 Terminal E read more

United Airlines - United Club at DFW Terminal E - Airlines Near Me - Dallas, Texas

I boarded United Airlines flight UA 6172 and observed that the panel connected to the ceiling is loose and not adhering to the ceiling of the plane. Also, when I found my seat the seat cushion in the emergency exit row was completely lifted from the seat. I literally could pick up the seat cushion again in the emergency exit row. United Airlines needs to better maintain their fleet of planes. It is totally unacceptable for planes to be in this bad condition. As a customer who flies frequently as well as pays a nice penny for tickets this is unacceptable. United Airlines do better. read more

every time I have flown Spirit or Frontier in the past, I swore I would never fly them again. This past holiday we flew on United. It was worse. To check in they told me to use their Kiosk, not my phone, They said their going paperless but they printed me a boarding pass at the kiosk. Now United says your small suitcase must go under the seat in front of you ( this is where your feet must go ) They have a very small sample bin for you to try. They still have the overhead bins this is just an added way to charge for no reason. They even charged us for my wife's purse ( it is average size, about a soccer ball size ) Every woman carries a purse. since when are they even considered? If you want a lite snack on the plane you must pay in advance. if you pay on the plane it's more. If you pay in advance and don't get anything there is no refund. I would have saved money and frustration flying southwest or first-class. One more thing. United Airlines needs about three more inches on their seat belts. read more

I was fortunate enough to visit Europe this summer . United had a sale on Polaris tickets so there was no way I could pass it up . I haven't flown United much due to lack of flights were I want to go . Due to Covid I still had questions. The staff working at the pre security check in counter were extremely helpful . Sadly past security the United club was still closed . The flight to IAD was on an old continental plane which had live TV. They also had mango white claw to drink . I know I'm in the minority, but prefer the snack box . The IAD to Frankfurt part of the flight was amazing, I have never slept better in an airplane. The flight attendants were polite and seemed to care about the passengers on board . The food was the biggest disappoint. I had fish for dinner because my first choice wasn't available and French toast for breakfast. Not impressed with either choice . I am well aware United in an airline not a restaurant so I will over look the meal . When we landed we had to exit through the back door . I got to see premium economy which is what I usually take on international flight and economy. Both cabins looked nice . I was very impressed with the friendly skies and can't wait to fly them again. I'm excited for United's future. read more

United Airlines - My home for the 8 hours , can't complain! - Airlines Near Me - Dallas, Texas

See all

I booked a flight on United from Dallas, Texas to Honolulu Hawaii. A day before my flight they changed my seats 4 rows back from what I initially chose. No explanation no reason given just changed. I wasn't happy but didn't complain. Then upon my return, they changed my return seats. Same thing no explanation or reason. I called this time to ask why and wasn't given a valid reason for the change just possibilities. They did accept my request to change what they had given me. When I went to the airport, I discovered they had changed my seats yet again to different seats with no explanation. I don't know if this is a ploy for them to get more $$ for seats that are assigned or what but it's extremely frustrating when you choose specific seats and they decide to change them without proper notification or reason. The return flight was also freezing. It felt like the cabin was at 40° when customers complained, the flight attendant said they would check with the captain, but nothing changed. Everyone was wearing sweatshirts with hoodies. It was a very long cold flight. I would rather pay double the fair than ever fly United again. read more

At the time of this review, United Airline's overall rating is 1.5 stars. I am not a fan of United Airlines, but because they offer so many flights all over the world and their prices often times are cheaper than other airlines, my husband and I are often stuck flying with them. On the morning of New Year's, at around 4:30 am, it was incredibly busy at the United Airlines terminal. Although there were some employees on the floor, a lot of them were not helpful at directing people and answering their questions. After a few frustrating tries, we ended up checking into one of the self kiosk machines and then waiting in line to get a receipt to be attached to our dog's carrier (we often like to fly with our little girl. It cost $125 each way). After the hassle of that morning's mess, we only had less than hour to get to our terminal (by this time, we knew that our flight had already began boarding... it was a horribly stressful morning and not off the right start for the New Year). To our surprise (and sure enough, our group number was already boarding when arrived), we were upgraded to first class. My husband believes that because we checked in so late, that someone must have given our seats away to standbys and then upgraded our seats to first class. It is possible that whoever did this thought we would probably not make our flight (getting through the nightmare of United Airlines that morning took much longer than expected, thus being in such a rush all morning long... definitely not fun and wished I had gotten to the airport at least another hour earlier). Wow, so this is how the 1% lives. First class was amazing! The leg room was more than enough (and so great that our little girl had her own space instead of my husband or I having to share our leg room with her inside her carrier. It was nice to have plenty of space in the overhead bin when we arrived and was pleasantly surprised with our commentary in flight breakfast meal. After 45 minutes of the plane departing, we were asked by one of the flight attendants if we would like an egg white sandwich or oatmeal for breakfast. We both opted for the egg white sandwich. Although our sandwiches were a bit cold inside (but was nice and warm on the outside), I thought it was okay. This meal also came with a bowl of cut up assorted fruit, Greek yogurt and beverage of your choice. Shortly after our tray was given to us, one of the flight attendants came down the aisle and asked if we wanted a croissant or cinnamon roll with our breakfast (along with jelly and/ or butter). The breakfast was definitely a lot more than what I typically would consume and so I took home a few of the items (I had a reusable ziplock bag). I greatly appreciated when we first sat down that one of the flight attendants had asked if we wanted anything to drink before take off. I also appreciated that they would check up on us if we wanted anything else during the duration of our flight. I can see why some people would splurge the extra money to sit in first class because it is a completely different flying experience. Gosh if I flew like this all the time, I think I would actually award my Yelp ratings for other airlines higher. For my first class experience, that was definitely 5 stars. But the horrible mess that United put us through in that morning, that was a 1 star. Overall, I am rating United and average of 3 stars. But without that excellent service in first class, I would have made my rating much lower (Across the board, United Airlines rating on Yelp, not just in Dallas, is pretty poor for a reason and this one sadly is not an exception). read more

See all

We had a lovely flight to Dallas and back to VA. Flight was on time. Employees in the plane were friendly and made us feel welcome. Seats and leg space on the flights were comfy and spacious enough. Snacks and drinks were provided. Restrooms were also clean enough. We got great deals on our tickets, so no complaints here. read more

United Airlines - Complimentary Snacks and Drink - Airlines Near Me - Dallas, Texas

My main issue is that United's check in area is in a different part of the terminal than the Pre-Check lanes which means you're going through gen-pop to get to your gate which is always a joy. Other than that everyone was pleasant but I'd be too if I wasn't getting cavity searched by the TSA. read more

United's Economy basic is a joke. They don't let you check in online because they're afraid you'll sneak in a bag or something. This is just in your face mistrust. Even frontier and spirit treat you better than that. Hey United, the number of cheaters out there is very very small. Why don't they just do it based on declarations just for the check in, and then at the gate have a list of basic economy fliers and check it there. It really inconveniences everyone's day. Including their own. read more

So, at a small regional airport, we got there too early to check in. Luckily, an agent was willing to help us check in. A sign that gave info about when check in for luggage happened would be VERY helpful. The agent was very gracious and accommodating. read more

My flight from lax to dfw was delayed 2 hrs My returning flight was canceled after being delayed 4 times, fuck United airline read more

United Airlines - Fuck #unitedairlines - Airlines Near Me - Dallas, Texas

DO NOT LET ANY UNITED AIRLINE MEMBER KNOW YOU HAVE AN ANXIETY DISORDER. I was removed from the aircraft after telling two stewards who were waiting for the plane as well that I have ptsd and cardiac issues although I was fine at the time. I fly at least twice a week. I do take diazepam for my anxiety, but I wanted to let them know on the ground instead of being unaware at 30,000 feet in a steel tube. They wouldn't let me rebook unless I was checked over by local emergency services. Needless to say, I was rebooked the following day. They did put me up in a hotel with transportation to the hotel, but not return or dining vouchers. It was embarrassing and in extremely poor taste to be treated by a failing corporation like this. Of course I have video of the entire incident. I'll be posting that to YouTube ASAP. read more

What I want to say about these guys would wreck my Christian witness. Paid for TWO FULL PRICE INTERNATIONAL airline tickets, and were forced to check the ONE SINGLE SMALL CARRYON we brought. Two tickets and not even space for a single carryon. Worst airline ever. Last time flying United. I will spend hundreds more to fly ANY other airline to avoid United. read more

We had a great flight and super smooth landing and take off we really enjoyed our flight

United at DFW is not too bad. They occupy the north end of Terminal E. Security and food establishments are reasonable. Gate areas are clean and employees are friendly for the most part. They run 2-class regional jets to the smaller hubs, like LAX, such as EMB170s, which have plenty of space and free in flight WiFi entertainment. Much better than old CRJs or EMB145s. Boarding is quick and efficient. One of the better airlines at DFW. read more

United Airlines - Airlines Near Me - Dallas, Texas

We recently planned a trip to Barcelona to get on a cruise ship after spending 2 days in Barcelona. Our flight to Barcelona was canceled after a six hour delay because the crew 'timed out' after we sat on the plane for an additional 2 1/2 hours. They kicked us off the plane and left with no information about what we should do next or if they were going to reschedule that flight or anything. We ended up missing two days of our vacation because we couldn't get on a flight for two more days. There were a couple of gate agents who were helpful but there were around 500 people trying to talk to 2 agents. After about 4 hours trying to talk to one of them they got us to a hotel at 5 am, but the voucher she gave us was only good for one night and we had to stay 2, and none of the food vouchers worked at any of the restaurants we went to. We ended up being up for over 25 hours because of this delay. I have filed a claim and they told me today that they're not going to reimburse us anything but a couple hundred dollar flight voucher which we won't use because we will never fly United again. All we wanted was some decent customer service to tell us what our options were and they acted like they really could not care less about any of those people trying to get overseas. **We also did not have our luggage the whole rest of the trip. It was on that plane and they refused to get it off for us. They kept telling us it will be at your final destination don't worry- well it wasn't- so we had none of our luggage the whole week. We had to spend several hundred dollars just so we had the necessities for a week long cruise. read more

Terrible baggage claim service. UA should hire staff members that want to be there and can help customers locate bags that the airline lost. We dealt with Tracy at DFW and she made sure the process to file a claim was miserable. Going back to American and Delta after this. read more

RUDE!! the worse customer service ever!!! I've flown on various airline companies and this has got to be one of the worse. AA and United are neck and neck of bad customer service. They yelled at me for no reason! I'm used to Virgin Airline customer service. They LOVE their customers and wants us to fly with them next time. Frankly, I WOULD FLY VIRGIN BUT THEY DONT FLY EVERYWHERE FROM DFW. I needed to go to Hawaii so United was my only option other than aa and I hate AA!! I didnt know how bad United could be till now. I arrived at 4AM to check in. I'm holding a suitcase, my purse, neck pillow, blanket, and I had to wait for my tickets to print. I asked the guy if my bag can be a carry on and he pointed me to a metal casing to measure. Virgin would taken my bag and do it for me seeing how my hands were full. Then he yelled at me because I forgot I had a gel pack in my neck pillow to check in. I ended up tossing it out because I didnt have another zip loc bag for liquid. This trip made me appreciate Virgin airline so much more! read more

Picking up from United cargo was the worst experience with an employee rude loud and wrong. Treated people as if she were superior and was wrong every time I heard her speak with others. Was needed to be corrected multiple times by other employees read more

I recently had my first flight on United. Given all of the negative press over the last year or so, I was definitely skeptical about what my experience was going to to be on United. In was pleasantly surprised at the promptness and efficiency of the staff at the check in counter and the flight attendants onboard. I have to make a stop in DEN en-route to LAS. Made the connection with no problems. Arrived ahead of the planned schedule into both ports. Overall very happy with United. As I figured all of the negative press was just a one off event that had been blown up on social media and in the news. Kudos to United for a splendid flight. Thanks. read more

United Airlines - Airlines Near Me - Dallas, Texas

See all

Incompetence + Indifference = UA San Diego to Houston to Orlando read more

United has HORRIBLE customer service both at the airport ticket counters and on the phone. On 8/30/2018, my teenaged granddaughter traveling alone flew from Fresno, flight 5781 to LAX. This flight was delayed due to mechanical issues, causing her to miss her connecting flight from LAX to DFW. United Airline's ticket agents in LAX coerced my granddaughter to reroute to San Francisco with a 2.5 hour layover. They didn't offer my frightened teenaged granddaughter ANY comfort. NOT EVEN A MEAL VOUCHER. The gate agent told her to go online and complain. These delays caused a chain reaction: missed hotel reservation, delays with travel coordination (I waited in Dallas for 6 hours in a rental car parking structure for her), multiple hours of conversations with gate & reservation agents & supervisors in person & on the phone, my granddaughter missed her interview for graduate school, we literally lost $800 for this useless trip. NO one offered compensation ALL United employees unanimously suggest is that I the customer go on-line & report what I deem unsatisfactory customer service. I don't recommend ANYONE flying with UNITED AIRLINES! When did United remove the courtesy and caring out of their service. I am ashamed for them as a company! SHAME ON YOU UNITED AIRLINES!! SHAME-SHAME!!! read more

I just write a response but not seeing it here. VERY DISSATISFIED! Booked 2 seats 2 weeks in advance, idk with Delta I always get seats next to each other even before covid, NOT SO WITH AMERICAN! Even though 2 seats in the section I requested were available. They told us to wait until in the air but then people who did not request seat changes just moved on their own so we sat next to strangers the entire flight who barely wore their face coverings, not okay! American will be last choice for us going forward read more

Thankfully, all of the people we know in the Houston/Galveston (family and friends) are safe. My husband and I were going to drive to Houston Wednesday this week, wedding Saturday and then fly to Pensacola from Houston on United for a little get-away for the two of us on Sunday. We have cancelled our hotel in Houston (Drury Inn at the Galleria).... GREAT customer experience. No problems there. We cancelled the dog sitter - no problems. Now for the problem.... United Airlines....We wanted to change our flight to instead leave from Dallas. They want to charge us an additional $1400 to change the flights. They are ridiculous with this charge in this situation. Houston is horrible and nobody should be driving there. I guess it just seems wrong to me that United Airlines won't work with people in these types of catastrophic conditions. I see this as very poor customer service to insist we drive down to Houston during this horrible time OR to pay a very large amount to change our flight and leave from Dallas. My plan is to place this customer experience story on every website I can find - including all the news stations. You guys are heartless to push people to be in harms way. read more

They just announced they are putting us on a plane with broken toilets in the coach section and we should use the bathroom before boarding. Heaven forbid if a coach person used the first class bathroom. I am flying United/ not a good start. read more

TSA precheck at gate E16... my gate at E6. That's stupidly far. I walk and asked and got sent in wrong directions 3 times. Wow, shocking! read more

One of the worst airlines I have ever been on. How do the whole plane end up on standby and we all paid full price for a round trip. How do you book up sooo many people to find out there is no room to fit all these people so now they are on a standby have no problems making it to the layover but as soon as we are thousand miles in we gotta find a new flight a longer flight. The flight checker at the gate C-20 in Dallas hours between 3pm and 430 were very rude and unprofessional the lady with the cut told me I couldn't get on the plane she was takin me off the list which she ain't pay for shit to cancel anything. NEVRR AGAIN A WASTE OF TIME AND MONEY WITH THIS AIRLINE read more

Our departure experience with this United terminal/gate staff was uneventful, which is to say it was 5 star. Comfortable seating area with ample charging ports for our portables. Close to a nice food kiosk where I was able to grab a quick sandwich pre-flight. read more

Purchased tickets off orbitz...United would not let us check in online, made us check in with the ticket agent at Dallas-Fort Worth airport. Once we got there, made us pay $45 to check our carry on bag...Said that our economy ticket didn't allow for us to carry a bag on the plane which would've been $25.... SCAM! read more