Horrible experience canceled our flight and they did not give our luggages back. Do not recommend this airlines

Do not fly with them! They overcharge for bags, don't give refunds and they have attitudes and the employees gossip about people that walk away from them! They're lucky we didn't turn around and curse them out like I really wanted to and they deserved to be. By the looks of the two that I'm talking about, they're also lucky I didn't laugh right in their ugly faces.... Just saying. Plus they also made my bag late on purpose! They should be FIRED!!! I nor anyone I know will every fly with this airline again once I'm done with i! I don't appreciate not having my clothes which my family and I have a very well planned weekend. And I definitely don't like b$&@hcy attitudes in the morning. read more

Delayed flight they keep telling u 5 min seating is horrible worst flight I ever been on Neva again

DFW has the worst Frontier Customer Service Clerks on this side of the Heavens. I have never experienced so many nasty attitudes for no apparent reason. My husband ask the clerk about checking our bags and she told him we had to wait till 5:58 pm . It was currently 4:27pm and I walked up and ask if we had to wait until 5:58pm exactly because I require wheelchair assistance and she was like I was bothering her and then dropped her head and rubbed her eyes and said to me didn't I talk to Your husband earlier, if so I told him you can't board until 5:58pm. I really feel sorry for Frontier that you have to hire such low quality workers. I'm totally disappointed. I wish I never bought my DEN Membership. read more

Left on 3/8/24 from Las Vegas to Jacksonville, Florida, with 1 stop at DFW International Airport. Frontier charged us 600 dollars for 4 checked in baggage and 2 carry-ons. When we made it to Dallas, they canceled our flight. We were told we could rebook with the frontier airlines and would have to repay baggage. If we rebook through Frontier Airlines, we would not make it to Florida until Monday, 3/11. We had to buy 5 one-way tickets to Florida to leave out of Dallas, Texas, tomorrow, 3/9/24. Do not fly Frontier. read more

Frontier - Airlines Near Me - DFW Airport, Texas

First & last time flying with this airline in my opinion they're worse than Spirit. It doesn't matter if it's a checked or carry-on bag you're going to pay for it. It was cheaper to check my bag at $59 dollars each way. Plus the beverages & snacks were RIDICULOUS, but there were some real alcoholics on this flight. Because babii they were buying this overpriced ish. I was afraid to use the bathroom because I just knew they'd be charging for TP per sheet...lhh. I'm surprised there wasn't a surcharge for fresh oxygen. This was a last minute trip & the price tag "seemed" right until you add up all the extras. I was better off flying Delta where my carry-on is free and you receive a complimentary beverage & snack. I will say the customer service was excellent. But I wouldn't recommend this airline to anyone, I was mad it was recommended to me. Girl's trip 2022 read more

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We showed up to the airport 2 hours early and we were told that we couldn't check our bags in for another hour. The young man at the counter was far from professional when giving us this information in which we weren't very happy about. Now there is about 50 people waiting in line to drop off bags and run to security and try to make our flight. We will never fly frontier again! read more

Frontier - Frontier airlines bag check in. DFW - Airlines Near Me - DFW Airport, Texas

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I will never fly frontier again. I will walk before I ever step on a frontier airline again. The plane was at gate 7 but in order to check in I had to go to gate 38. I am handicapped so they had to wheel me there. Then he did not want to wheel me back to the plane so I had to walk 30 gates which took me 45 minutes. But no worries as I have seen in this app the plane was 1 hour late. When I returned the same thing happened. Plane landed gate 8 baggage at gate 38 when I got there the guy just kept bitching about taking me back to gate 8 where my ride was. After him bitching for 5 minutes I again had to walk back 30 gates. read more

Not a very good experience through and through. First. Our flight info out of DFW told us our terminal check-in was at E10. When in actuality, Frontier kiosks weren't even there but was more at E36 or some place on other end. We got dropped off with a lot of luggage at E10 and therefore had to buy a cart so we can hustle to whole other end of the Terminal. Second. The flight crew should do more work and security than talking and chatting away. We had an almost fire/smoke situation with a guy going inside the restroom and triggering alarm. The flight attendants were quick to have the guy out and receive a stern lecture. But that's it. The guy walked out of the plane without a care in the world while almost forcing our flight to land and ruining an entire flight's schedule. Bit too chatty and not enough minding their duties. read more

What a joke this Air line is. We show up to check on,they make you download their app to check in at a kiosk,which 4 out the 5 are down. So we go to the counter and do it cost another 280.00_$ to check 2bags and we have to pay to talk to the ag ent I hope the jokers go out of business I'll never fly this 3rd world style airline again. Save your money and fly with anyone else read more

Disgusting attitude of counter staff, rude ladies who clearly have no customer service skills or insight on how to talk to people. not to mention, a scam airline that makes up their own rules to earn money. read more

When they merged with Spirit, that should have been my first indicator that they were a trash ass airline. My first time flying them, and very early today, the flight was delayed and keeps getting pushed back further and further. Naw, I'm good. I definitely won't do this again. UPDATE: They flat out cancelled my return flight also. Just more fuel to add to the fire of why I won't eff with Frontier ever again. read more

Frontier - The 2000s called and would like their css notification back. - Airlines Near Me - DFW Airport, Texas

Frontier Airlines totally screwed my daughter over after she canceled within the Frontier Airlines 24 hour refund policy!! She contracted COVID 19 and decided not to travel after she canceled within 24 hours of booking! She is a full time student who had a one way ticket to Houston from Dallas. After she booked the flight she came down with symptoms and canceled ( within 24 hours of booking on the Frontier Airlines website). To do the right thing my daughter canceled the flight and in return got hit with a $99 cancelation fee from Frontier! She would have been better off not showing up and saving the $99 but by trying to do the right thing she lost $99. This is really sad and not the right way to conduct business. I even chatted with a Frontier agent who said this is "truly unfair" What a shame Frontier Airlines! Not a good way to conduct business, especially taking advantage of college students! read more

They charged me $50 because I didn't check in on the app before the flight. Fuck Frontier airlines I'm gonna break something on the plane to make up for that $50 they got me for. read more

Ok sooooo I flew out of DSW to Vegas this Wed morning round 4 or 5am. This is usually NEVER the airline we would fly but my dad and wife figured hey, we'll see. First off, they were late coming to the counters to open but, ok I guess this happens sometimes. Second; they had just clocked in for the day but had attitudes like they had worked a 40 hour straight shift. No good morning or anything from any of them and they wer all pissed. The kiosk weren't working so tickets could not be printed.One girl was leaning on the counter with her chin resting in her hand; the chic who assisted us had a damn attitude for no reason and had a frown on her face the whole time. They act like we twisted their arm to direct us in the direction of the gate and then 2 of the girls were having some kinda lil spat in front of everyone about the line or something silly. Ugh, it was just ghetto and unorganized and super unprofessional. DO NOT FLY FRONTIER read more

Received an in flight offer where Frontier didn't honor anything they offered. After countless emails with their customer service department, because they will not let you talk to someone on the phone, they ultimately stated they just did not care and it was not their problem. This company is the definition of shady. Do not trust a single thing they say. read more

Flight overbooked so they kicked me off because they would have to refund me the smallest amount. I then had to argue with them for six hours to get what I was legally entitled to. They have no regard for professionalism, curiosity, or responsibility read more

This lady wearing white at Frontier at Dallas Fort Worth is rude. I believe she might be a manager. I tried checking in my bag and waited in a long line for 30-40 minutes but apparently I was just a little early checking in my bag for this particular flight. I had no idea there was a window for certain flights. Instead of explaining this to me, she was rather dismissive and told me to go to the back of the line and wait AGAIN. I asked when I could check my bag in and she told me in thirty minutes and literally waved her hand to shoo me away. I understand there's a level of stress working at an airline but there's a level of professionalism/ respect I expect as a customer. I am very unhappy with how I was treated and think she should get retrained on how to do customer service better. Thank you. read more

Frontier - Rude Manager - Airlines Near Me - DFW Airport, Texas

do not ever fly this airline! i was literally getting into an uber to head to the airport for my 5:50 flight and received a text stating the flight had been canceled leaving me with no option to change airports and/or carriers without paying an exorbitant amount of money. worthless airline! so unfair to passengers ..... read more

Don't fly frontier they charge an extra $100 before getting on the plane, they have no outlets on the plane

First of all the flight was delayed by an hour. Second we sat in traffic on the runway for another hour and 45mins. Then we get off the flight baggage claim has another load on it so we wait after another hour our flights bags finally come of the conveyer belt. STAY AWAY! Only 2 stars because the flight attendants were nice. read more

delayed my flight for 5 hours. arrived at texas & we've been parked for 40 minutes?! absolutely crazy i will never be flying this bs again!!! read more

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Frontier Airlines totally screwed my daughter over after she canceled within the Frontier Airlines 24 hour refund policy!! She contracted COVID 19 and decided not to travel after she canceled within 24 hours of booking! She is a full time student who had a one way ticket to Houston from Dallas. After she booked the flight she came down with symptoms and canceled ( within 24 hours of booking on the Frontier Airlines website). To do the right thing my daughter canceled the flight and in return got hit with a $99 cancelation fee from Frontier! She would have been better off not showing up and saving the $99 but by trying to do the right thing she lost $99. This is really sad and not the right way to conduct business. I even chatted with a Frontier agent who said this is "truly unfair" What a shame Frontier Airlines! Not a good way to conduct business, especially taking advantage of college students! read more

Terrible! Worst flight experience ever. My personal bag size was according to the specification they published on website which I measured three times (18" X 14" X 8" ) before I packed. At the gate they shamelessly charged me $99 just because the wheels are sticking out little bit. felt like they set this up to squeeze out customers money last min. Will NEVER use Frontier again! read more

Don't make reservations with this airline. They will scam you for money after money. One of the worst experience ever! After big car accident on icy freeway in Dallas area due to severe winter storm. We wanted to fly home to LA. Purchased our tickets on the day of the accident online and next day was our flight. We were 70 miles away from the airport. Took Lyft for $140. Got to the airport and at the ticketing they told us our flight was canceled. Good thing we purchased insurance. Understandable because almost every flight was canceled due to once a year or once a generation ice storm in Dallas area. We rescheduled to next flight, which was next day. No other way to go home at this point, so we decided to reschedule. We just wanted to go home ASAP and get treated for our injuries. Luckily, we weren't bleeding or severely in pain. Anyways, we decided to stay in the terminal because we saw so many people waiting for their flights, too. After many hours, I received 2nd email saying that our flight was canceled again. We walked up to ticketing to check what's going on again.... This time they said, we can fly to Denver on Friday then take connect flight to LA, which was 3 days after (Today was Tuesday) or take direct flight on Saturday. Are you kidding?! We heard Denver wasn't in any better situation and they tell us to fly there, so we have to wait longer.... By this time, we've already waited like 15 hours in the airport.... Then, they said we can cancel our flight for no charge. As if they were saying if I didn't have my ticket insurance then they would have charged us for everything without refund. I was like "WOW!!!" Lost my words.... Now, I know why the person we met while waiting was so furious about his situation. He already waited for 2 days after cancellation and had to pay everything because he didn't purchase insurance. Then, he has to fly to Las Vegas, which was not his original destination. After arrival, he has to take Greyhound to LA. Airline pocketed all the money due to cancellations maybe made more money then regular days. Poor guy! Hopefully he made it to home safe. Continue to our story, then ticketing agent said American Airlines is flying out with minimal flights. OMG! So I walked over to next counter and purchased American Airlines flight to LA. We still had to wait about 12 hours for the flight. Now, we are in shock and worried about them canceling again so we couldn't rest well while waiting. We were in panic mode and tired.... I slept little bit on the terminal floor because I couldn't sleep sitting down with my neck injury.... I think I checked my email every 30 minutes for cancellation again.... Now, we were in terminal E but our new flight has changed to terminal D. Now, we have to grab everything and move to other terminal. Waited long time because now we were in international terminal with so many people lined up.... By now, we were at least glad that our flight wasn't canceled. We got on the plane but it was delayed for about 2 hours for takeoff due to icy runway. Soon as we were in the air, we were finally able to relax and exhale with some relief. Baggage: We had several bags with us during this business trip in the car. This goes to both airlines, Frontier and American Airlines.... Check-in bags cost way more than actual plane ticket. Ticket was $105 for Frontier and $300 for American Airlines. Check-in bags were $150. American monopoly! This is how this country rips off people for money. I have so much more to say but I will stop here. BAD, BAD, BAD management! These airlines should be very shameful. Horrible and ruthless owners! I don't blame the ticketing agents, I blame everything on the management and especially the owners. read more

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Before attempting to catch a plane home, in California ftom Texas, I was pleasantly surprised to find Frontier was much better that the reviews I had heard. However, in traveling home, our plane had been delayed an hour, not a problem when an announcement was made that it eould be another hour. My family and I were getting hungry do we journeyed t the other end of the airport to grab dinner, after all, we had an hour to kill. Thirty minutes later, with dinner in hand, we started back toward the terminal to hear the "first" announcement that the plane was now boarding. Perfect timing. Not 10 minutes later we arrived at a deserted terminal with locked doors ... as did another family and a man frantic man, all of whom had only heard one announcement. With no refunds available and no remaining flights until the next morning, at 7am, we were able to make alternative plans. True, it would mean spending 4 more hours at the airport and a connecting flight in Denver, CO read more

I booked my flight to Vegas over a month ago.... Today, 5/26, my flight was supposed to depart at 8:20pm; it was delayed 3 hours, then delayed delayed to 1am and now to 4am!!! Like what in the total efff?!!! I didn't pay cheap for this ticket and this is my fault not booking with usual reliable airline. The fact that Frontier only offered a $15 meal voucher for the inconvenience is a hella slap in the face considering I spent over $300 for the ticket and checking my bag. They mama a h** and they daddy eat d*** for that ish. I will never be so ignorant to book with them again and I hope y'all take head to my warning as my silly butt still sitting here at DFW trying to get to Vegas....pissed read more

Original flight had a lay over in Los Vegas. While boarding the plane the airlines canceled our connection flight. We tried to get off the plane before the doors closed but they would not come over to let us off the plane. After pressing the service button the flight attendant waved at us and never came over. Once in los Vegas, no one at the gate would help us change but instructed us to go to ticketing with no further instructions on how to get there. We tried multiple times to contact customer service but their automated service would not let us through. Finally getting to ticketing they were very abrupt and rude and just booked us a flight with another lay over next morning. Absolutely no assistance was given for accommodations for the night in fact she then proceeded to charge me an addition 100$ for my bag stating it was to large although I flew with it the first time under the seat no issues. During the flight the entire time they were on the intercom talking about their credit cards with blown out speakers that were ringing . Now on our way back from Texas to California checked in at the gate with all signs reading on time and everything on line reading on time we made it to our gate to find out from the lady checking people in for San Diego (not a far trip from Ontario) that our flight was canceled due to weather again. Which doesn't make any sense since it's sunny in California and other flights from other airlines are going to Ontario and their other planes are still going to neighboring airlines like Los Angeles. Again she refused to help us so we were back in the same situation. Will absolutely never ever fly this airline again and will tell anyone I know that is flying to stay far away. read more

TL;DR: empty check-in counter, we had to page them for help, no help came, missed our flight; a Frontier agent instructed us (over the phone) TO DRIVE ALL THE WAY TO ANOTHER TERMINAL TO A GATE THAT DOES NOT EXIST. We were dropping off my sister for her 8:00 am flight with Frontier. When checking in at their only station at Terminal E, the check-in machines won't process and indicates that a frontier agent assistance is needed, but there were literally no Frontier agent in their check-in terminal. We asked the neighboring airlines to help us page the airport for a Frontier agent and we heard the telecom page them for us several times. Meanwhile, we called customer service (their 800-number unfortunately as at this time they don't have another number). When we finally got ahold of a frontier customer rep over the phone, they told us to drive all the way to terminal A... and we did, only to find out that the gate number they instructed us to go to does not exist! It must be a terrible prank, because when we asked the Frontier agent if we could share this information to other passengers waiting in line like us, he told us that the information was only for us. In the end, my sister missed her flight. We had to drive back to our hotel. And had to re-book the flight entirely. What did we learn? Frontier is a very small company relative to its industry and DFW... if their prices are cheap, remember that you're trading off a lot of things that may include present and attentive customer service for assistance. I'll lower my expectations for next time and just altogether not fly Frontier airlines unless I'm feeling desperate or looking for disappointment. read more

An awful company. Completely unreliable. Can find a way to screw anything up and will make you late. Not worth whatever money you think you are saving. read more

Would give negative if possible!! Worst airport experience ever in over 1000+ flights Got to airport two hours early per TSA guidelines and was told by the stupid agent that I had to wait 40 minutes before they could check my bags to let me go through security So much for getting to the airport on time so that you can handle business inside such as eat dinner with your family before boarding, instead I said out front like a jack ass with other people complaining about how their rip off artist and then rush to the security gate to get through to rush to the plane that's already boarding OK negative stars if possible, they could pay me and I wouldn't take a frontier flight again read more

Horrible customer service. Our flight was delayed multiple times and we had to ask multiple times for them to give us a straight answer and when they did it was rude. They also constantly pull people to see if their bags can fit in the personal item slot when they clearly can. 1/5 would definitely not recommend. read more

Do not fly this airline unless you are desperate. Their pricing is deceptive. If your luggage doesn't comply with their strict requirements, you will be required to pay an exorbitant price for your luggage. Their business model is to nickel and dime the customer instead of offering them fair pricing. You will have to pay for everything nothing is free. It makes it difficult for you to plan your travel because of unexpected cost. The plane I flew on was a senior citizen. It had no options. The seats were the comfort of a park bench.I don't see how a company like this is sustainable because they are not committed to a good customer experience. If you fly with him, make sure it's a very short flight because otherwise it will be miserable. read more

Every time I try to fly this airline we are delayed or cancelled. Now I'm on a two hour delay. Not worth the hassle. Take any other airline.

I drove to DFW Airport to purchase tickets for up coming girls trip to Vegas on Frontier Airlines. Once at the counter I was told I could not purchase tickets for other people!!! I have purchased before for family and friends! This is the first ever I was told this. And then the agent dismissed me but calling ' next' to the next customer in line. read more

Worst ever NO communication cancels flights doesn't tell you anything about it. Doesn't even email you till it's too late. Even the app is not notified charges you for carry-on bags when one carry-on bag is free per person charges you for seats. Had me check in by two seats get to the airport and the flight was canceled. No one at the desk to talk to no available flights to get out of there and no recommendations even from their website or their ticket counter because no one was there. Had to pay for another flight home. Had to pay for another flight home on another airlines then while I'm in the air, I get notification that there is another flight leaving the next night but by no way would I have taken that because there was no one to try to give me that the day that they canceled the flight. This is the most ridiculous company I've ever flown with. They have cost me so much money and I will go to channel 5. 8. and 11 and four about all of this. All they have is a looping phone number that keeps looping back and then finally hangs up on you. No one ever called me back even when I requested a 24 hour callback that they told me I would get via their recordings do not fly frontier read more

Atrocious treatment of customers at DFW terminal. Arrived at 4:55 for my 6am flight. Agent was sleeping behind her monitor, by the time she called me it was 5:03 and she refused to ticket me as I was less than 1 hour to my flight! That's just the beginning but doesn't bear going into further. I will HITCH HIKE before I fly this airline again! Atrocious! read more

This airline is worst than spirit 8 hour delay on a charlotte flight The customer service nickel and dimes you for everything And the customer service is extremely unprofessional And as far as their app they walked you to no less than 4 gates Fly American Fly southwest But whatever you do don't fly this cheap ass airline read more

By far the WORST airline ever!! The flight attendants are rudest I have ever seen. Not nice or pleasant and I will never ever recommend or use them again!! Remember you get what you pay for and I will always use Southwest or Delta. This was the bitch that is both unattractive and rude. Cheap comes in many forms which explains why they would hire her. Then to boot, they lost my checked luggage and no response from the Frontier on the claim I filed. When I went to get my luggage the office was packed full of lost luggage, packed to the brim , no one was there so I grabbed my luggage and left. read more

Frontier - Super rude person on a airplane speaker - Airlines Near Me - DFW Airport, Texas

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Our flight departs at 10:36p. DFW dining closes at 10p. I walked up Panda and the counter has already been cleared of food and they're counting the receipts. I walk past Panda to Wendy's just as the clock ticks to 10p, the Wendy's lighted sign goes dark and the guy, who looks kinda like Napolean Dynamite, looks directly at me and yells, "CLOSED!" Hungry, I return to the gate to board the flight anticipating food service so I can buy some Pringles or Chex Mix to at least sate my hunger so my stomach doesn't continue to digest itself. We go through the gate and have to hear the gate agent lament people's inability to put the barcode up in the scanner. The flight finally takes off and about 15 minutes later, they come on the Com and tell us that there's a problem with the engine and we have to go back. Still no food. We fly back and wait for maintenance to see if they can fix it. No food. I ask if they can sell me food. "No, we can't start service. We have tarmac food but I need to get approved to use it." More waiting, more hunger pains. They tell us that we can possibly take another plane but we need approval from corporate. More waiting, still no food. Another passenger asks for water and once that person gets water, everyone wants water. The passenger in front of us is looking like he's going to pass out. The travel companion is putting a wet rag in his forehead. A different travel companion asks if she can get food to help this guy and the flight attendant sells her food, no offer to anyone else. They tell us that they've been approved to take the other plane, sorry to tomorrow's passengers that may not have a working plane. We deplane and the wife gets to a vending machine. Practically the whole flight is looking for sustinance and they're all in line for vending. We score some peanut butter crackers and peanut m&ms We, again, go through hoarding onto the other plane and the replacement plane had not had catering yet, so the food supplies were lacking. Since I was seated in row 31, we were the last to get served. The flight attendant asked if we wanted anything and, of course, we said yes. I wanted Chex mix, my wife wanted Pringles, neither were available. The FA said they had a cheese tray, poptarts and M&Ms. I needed something so I requested the M&Ms. I was ready to pay and the FA told me that because they had run out of what we wanted that she wouldn't charge me. I do appreciate that. It's a tough situation for everyone. +1 star for the nice flight attendants and their handling of the situation. read more