Horrible. Don't know how to keep anything updated walked back and forth between gates with no way to know which gate we were suppose to be at. Any person we asked was rude as hell about it as well. read more

I pull up frontier Airlines on yelp to leave a review and am totally not surprised when I saw a one-star review. I flew them in April to DFW to San Deago and back. I paid extra for the exit row for more leg room. when I board the plane it's not the same lay out as the one displayed and was in 3 or 4 rows back cramped to where my knees were jammed into the metal of the seat in front of me. this is totally stealing money from their customers. I received a business card style paper from the airlines when I got off the plane. It says on the card, seeking a refund, go to this site and email them for refunds. I have three times; they say 7 to 10 business days response time. I have never received A correspondence from them. Will NEVER FLY THEM AGAIN, I WILL WALK FIRST! read more

Worst airline ever kicked me off my flight because they over sold on tickets. Charged me extra for a checked bag that I already paid for. Please whatever you do do not fly frontier they are the worst scammers I've ever met read more

Aside from the great prize and delays The employees are very friendly! They are doing a great job! read more

One more bad experience, and yet again, another bad review. This airline continues to confront customers, upset them, pull people from lines for their bags being too large when in fact, they have reduced the size of their personal carry-on, even though the size under the seat, accommodates far more of a bag space than they allow. they have maintained their gate staff to be aggressive and all this is achieving for Frontier is to lose your frequently flying customer base to other less ridiculous restrictions amid other airlines. It's a shame - I've submitted 4 complaints...no response- spoken now with groups of others who have responded to frontiers tightening of the sizes of the "personal" bag and yet you must just not give a crap. Carry on. Watch the numbers dwindle. read more

Poor frontier airlines . They just can't get it together. How long will it take for everyone to figure it (and remember the next time!) that they are not what they appear to be. Poor service, cancelled flights, gate changes, NOT USER FRIENDLY FOR THE HANDICAP, seat switches after person pays $90 for a seat...ah the list goes on. A heads up for those tempted to cheap out and fly Frontier. Seat selection can be up to $90 and the will still give it to someone else. My first bag (no free carry-ons) was $79! Wow. The worst part- the employees. Obviously as unhappy as the customers. One can tell they've taken some abuse. Bless their hearts. So I'm still not at my destination and so far today, even though I arranged for disabled services, I have walked up and down DFW terminal E 28 gates. I'm really disabled now. And I'm sitting at the gate 30 min. Past boarding time. Never again! read more

Worst customer service ever, as I already got of a plane going from SD to DFW and on to ATL being my final destination, this badge employee that act like she's is god of the luggage kingdom making stupid and unnecessary remarks and bad mouthing customer as myself and my wife go to make sure our carry on still fit in the desire flight container. And has the nerve to literally talk S#^%... about and my wife as we pass my her. Lucky that my wife told me to drop it. Because we would have to a come to Jesus meeting. Remember that is us the customer that pay for you salaries and remember it's all about customer service. It was my first and last time myself and my wife flies this horrible airlines. Never again If I could give no star I would because you guys don't even deserve to be in business. read more

What an upsetting morning. I must say Frontier(DFW) has a very bad customer system. I was so appalled on the fact that they talk to the customers like they are children and it is not ok. One thing there were approximately 16 passengers that made it to the gate before the doors closed. The flight on Oct. 6, 2025, departed at 6am and doors closed at 540a. I definitely understand the policy of the doors closing and it is what it is. But when all of the passenger went back to change the flight, 1 the representative at the frontier desk were all very rude. Individuals were being yelled at as if they had done something wrong and we were just rebooking. I am a black woman and most of the frontier workers were black women. It's sad to see how they were treating the individuals that were in the line. As for myself No, I wasn't disrespected at all, and the young lady that assisted me with my flight was very sweet and se was a young g white girl. As a black woman I appreciated that a lot because I was already frustrated and wanted to go home just like the others. No one deserves that type of treatment. If you are in a customer service position dealing with people, apart of your job duties are your character and how you treat others and if it's something that you can't do then you need to find a different place to work. We all get frustrated it's human nature but to treat people as if they are children is not ok at all. Yes, I did say something because I am not the type that can just sit and watch people be treated so poorly for no reason. Sorry we missed our flight even though take off wasn't until 6a and we got there at 540. Another thing, each and every one of us had to pay to rebook our flight. So basically I initially paid 260 to end up having to pay an additional 154. Sad sad times. read more

They tout low prices, but then charge you for a carry-on as well as checked baggage. $69 per item. My Wife and I paid $207 for one checked bag and two carry ons! Then they delayed our flight back to Ontario, CA. And finally cancelled the flight. They offered us a flight the following morning, which is unacceptable since we both work. Horrible experience with Frontier Airlines. read more

This is the most screwed up "FAT" boarding staff think they are drill sergeants. Just had to pay $100 for a personal item that I bought to correct measurements but bc the wheels were 3/4 inch sticking out got charged $100. Frontier flight cost me over $700 and they are still nickel dining me. What a messed up airline, consider you choosing a different one unless you want to pay what you would have boarding a more well name like Alaska Airlines, Southwest or even American Airlines read more

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It might be a cheaper ticket... But you'll spend so much money in the airport waiting for their flights that you might as well buy a reliable ticket on a better airline! We have been waiting over 10 hours for our flight that keeps getting delayed. The flight has been so delayed at this point that the pilots went home because they couldn't put in any more hours per contract, so we're sitting at the terminal staring at our plane, with more delays and no pilots. It's utterly unbelievable. I have no idea how they are still in business. And their communication is poor, not only to other customers, but it seems to their staff as well. read more

First time flying Frontier. Horrible experience. You're unable to print your boarding pass from the little kiosk. They tell you that you have to check in online but when we tried to check in online we kept getting an error message on their terrible website and not even the frontier employee could figure out how to do it. We continued to get an error code. Then they said I would have to pay $25 to get my boarding pass from the desk since their website was broken. There was No line. It only Took 60 seconds to print, but apparently if any of the employees standing around with nothing to do are going to have to actually work at all (like print ONE boarding pass), they're gonna need another $25 for that effort. Every employee was rude and unhelpful. Clear that they hate their job. I fly every weekend, usually American, but decided to give Frontier a try...Will NOT Fly this airline again. Sticking with American Airlines . With American Airlines, you can print your boarding pass from the kiosk, or Check-In online, or ask one of the friendly and helpful employees to print it for you at the desk, and amazingly enough American Airlines won't charge you extra fees to do any of these things. Frontier airlines probably can't even imagine a simple and helpful process like that. read more

Worst airline EVER def book with other airlines. Plane doesn't even have a slot where u can plug in your phone. They can't communicate with you regarding if your plane is getting delayed. It's up to you to figure it out, nobody in the airline seems to be able to help out. They won't work with you, you'll have to book a whole flight if you ever missed it because of them (: fyi ur money and time is best used somewhere else (: read more

Can I get a negative ? Good grief what a horrible flight , over 300 in add ons. Just fly a real Airline. I am still sitting here with my husband what just happened read more

DFW has the worst Frontier Customer Service Clerks on this side of the Heavens. I have never experienced so many nasty attitudes for no apparent reason. My husband ask the clerk about checking our bags and she told him we had to wait till 5:58 pm . It was currently 4:27pm and I walked up and ask if we had to wait until 5:58pm exactly because I require wheelchair assistance and she was like I was bothering her and then dropped her head and rubbed her eyes and said to me didn't I talk to Your husband earlier, if so I told him you can't board until 5:58pm. I really feel sorry for Frontier that you have to hire such low quality workers. I'm totally disappointed. I wish I never bought my DEN Membership. read more

Booked a flight for$68 when all was said and done paid $191. For what you might ask? Me too. It literally had no break down just taxes and fees for a $142 flight which was not what i was told at my initial inquiry. Or secondary inquiry. Or even a third inquiry. Besides that Frontier has the worst "gate keepers" ive ever seen. They are rude, inconsiderate, not to mention incompetent, zoning and boarding is like standing in line at the Zoo. No organization just a lot of "barking" and sending people to the back of the line, which apparently is the all zones line, with the threat of removal if one doesn't comply. I seriously hope these reviews are read and taken seriously by people that care and not only can but will make the necessary changes to make this airline acceptable for flying. As it stands its not ideal or desirable and i do not recommend. Before booking completely, look at the checkout price and compare with other more established airlines, i can pay the same prices to united or southwest airlines for better seats better gate keepers and a much much better boarding experience. Not to mention great wifi options snacks and seats. read more

Frontier is an embarrassment to the airline industry. I fly frequently for business and typically fly with better airlines. When a family member took ill, I had to book a last minute flight with Frontier. the plane had not been cleaned, which is not only gross, but unsafe. They willingly put their customers in potentially harmful situations, to save money. they continually barked at people not to use the overhead storage unless you had paid for it, even though the majority of storage bins were empty. the flight staff were rude and u professional. I will NEVER fly in this airline again and I strongly encourage the rest of you to avoid. read more

First & last time flying with this airline in my opinion they're worse than Spirit. It doesn't matter if it's a checked or carry-on bag you're going to pay for it. It was cheaper to check my bag at $59 dollars each way. Plus the beverages & snacks were RIDICULOUS, but there were some real alcoholics on this flight. Because babii they were buying this overpriced ish. I was afraid to use the bathroom because I just knew they'd be charging for TP per sheet...lhh. I'm surprised there wasn't a surcharge for fresh oxygen. This was a last minute trip & the price tag "seemed" right until you add up all the extras. I was better off flying Delta where my carry-on is free and you receive a complimentary beverage & snack. I will say the customer service was excellent. But I wouldn't recommend this airline to anyone, I was mad it was recommended to me. Girl's trip 2022 read more

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Left on 3/8/24 from Las Vegas to Jacksonville, Florida, with 1 stop at DFW International Airport. Frontier charged us 600 dollars for 4 checked in baggage and 2 carry-ons. When we made it to Dallas, they canceled our flight. We were told we could rebook with the frontier airlines and would have to repay baggage. If we rebook through Frontier Airlines, we would not make it to Florida until Monday, 3/11. We had to buy 5 one-way tickets to Florida to leave out of Dallas, Texas, tomorrow, 3/9/24. Do not fly Frontier. read more

Frontier - Airlines Near Me - DFW Airport, Texas

Dallas airport frontier workers are the worst. I've flown from stl and Chicago never have a problem. Dallas they don't want you standing in zone 2-5. They are rude and petty. Don't go to Dallas it's not welcoming. read more

When they merged with Spirit, that should have been my first indicator that they were a trash ass airline. My first time flying them, and very early today, the flight was delayed and keeps getting pushed back further and further. Naw, I'm good. I definitely won't do this again. UPDATE: They flat out cancelled my return flight also. Just more fuel to add to the fire of why I won't eff with Frontier ever again. read more

Frontier - The 2000s called and would like their css notification back. - Airlines Near Me - DFW Airport, Texas

Horrible experience canceled our flight and they did not give our luggages back. Do not recommend this airlines

We showed up to the airport 2 hours early and we were told that we couldn't check our bags in for another hour. The young man at the counter was far from professional when giving us this information in which we weren't very happy about. Now there is about 50 people waiting in line to drop off bags and run to security and try to make our flight. We will never fly frontier again! read more

Frontier - Frontier airlines bag check in. DFW - Airlines Near Me - DFW Airport, Texas

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Not a very good experience through and through. First. Our flight info out of DFW told us our terminal check-in was at E10. When in actuality, Frontier kiosks weren't even there but was more at E36 or some place on other end. We got dropped off with a lot of luggage at E10 and therefore had to buy a cart so we can hustle to whole other end of the Terminal. Second. The flight crew should do more work and security than talking and chatting away. We had an almost fire/smoke situation with a guy going inside the restroom and triggering alarm. The flight attendants were quick to have the guy out and receive a stern lecture. But that's it. The guy walked out of the plane without a care in the world while almost forcing our flight to land and ruining an entire flight's schedule. Bit too chatty and not enough minding their duties. read more

Do not fly with them! They overcharge for bags, don't give refunds and they have attitudes and the employees gossip about people that walk away from them! They're lucky we didn't turn around and curse them out like I really wanted to and they deserved to be. By the looks of the two that I'm talking about, they're also lucky I didn't laugh right in their ugly faces.... Just saying. Plus they also made my bag late on purpose! They should be FIRED!!! I nor anyone I know will every fly with this airline again once I'm done with i! I don't appreciate not having my clothes which my family and I have a very well planned weekend. And I definitely don't like b$&@hcy attitudes in the morning. read more

This lady wearing white at Frontier at Dallas Fort Worth is rude. I believe she might be a manager. I tried checking in my bag and waited in a long line for 30-40 minutes but apparently I was just a little early checking in my bag for this particular flight. I had no idea there was a window for certain flights. Instead of explaining this to me, she was rather dismissive and told me to go to the back of the line and wait AGAIN. I asked when I could check my bag in and she told me in thirty minutes and literally waved her hand to shoo me away. I understand there's a level of stress working at an airline but there's a level of professionalism/ respect I expect as a customer. I am very unhappy with how I was treated and think she should get retrained on how to do customer service better. Thank you. read more

Frontier - Rude Manager - Airlines Near Me - DFW Airport, Texas

Delayed flight they keep telling u 5 min seating is horrible worst flight I ever been on Neva again

Frontier Airlines totally screwed my daughter over after she canceled within the Frontier Airlines 24 hour refund policy!! She contracted COVID 19 and decided not to travel after she canceled within 24 hours of booking! She is a full time student who had a one way ticket to Houston from Dallas. After she booked the flight she came down with symptoms and canceled ( within 24 hours of booking on the Frontier Airlines website). To do the right thing my daughter canceled the flight and in return got hit with a $99 cancelation fee from Frontier! She would have been better off not showing up and saving the $99 but by trying to do the right thing she lost $99. This is really sad and not the right way to conduct business. I even chatted with a Frontier agent who said this is "truly unfair" What a shame Frontier Airlines! Not a good way to conduct business, especially taking advantage of college students! read more

Ok sooooo I flew out of DSW to Vegas this Wed morning round 4 or 5am. This is usually NEVER the airline we would fly but my dad and wife figured hey, we'll see. First off, they were late coming to the counters to open but, ok I guess this happens sometimes. Second; they had just clocked in for the day but had attitudes like they had worked a 40 hour straight shift. No good morning or anything from any of them and they wer all pissed. The kiosk weren't working so tickets could not be printed.One girl was leaning on the counter with her chin resting in her hand; the chic who assisted us had a damn attitude for no reason and had a frown on her face the whole time. They act like we twisted their arm to direct us in the direction of the gate and then 2 of the girls were having some kinda lil spat in front of everyone about the line or something silly. Ugh, it was just ghetto and unorganized and super unprofessional. DO NOT FLY FRONTIER read more

What a joke this Air line is. We show up to check on,they make you download their app to check in at a kiosk,which 4 out the 5 are down. So we go to the counter and do it cost another 280.00_$ to check 2bags and we have to pay to talk to the ag ent I hope the jokers go out of business I'll never fly this 3rd world style airline again. Save your money and fly with anyone else read more

I will never fly frontier again. I will walk before I ever step on a frontier airline again. The plane was at gate 7 but in order to check in I had to go to gate 38. I am handicapped so they had to wheel me there. Then he did not want to wheel me back to the plane so I had to walk 30 gates which took me 45 minutes. But no worries as I have seen in this app the plane was 1 hour late. When I returned the same thing happened. Plane landed gate 8 baggage at gate 38 when I got there the guy just kept bitching about taking me back to gate 8 where my ride was. After him bitching for 5 minutes I again had to walk back 30 gates. read more

delayed my flight for 5 hours. arrived at texas & we've been parked for 40 minutes?! absolutely crazy i will never be flying this bs again!!! read more

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TL;DR: empty check-in counter, we had to page them for help, no help came, missed our flight; a Frontier agent instructed us (over the phone) TO DRIVE ALL THE WAY TO ANOTHER TERMINAL TO A GATE THAT DOES NOT EXIST. We were dropping off my sister for her 8:00 am flight with Frontier. When checking in at their only station at Terminal E, the check-in machines won't process and indicates that a frontier agent assistance is needed, but there were literally no Frontier agent in their check-in terminal. We asked the neighboring airlines to help us page the airport for a Frontier agent and we heard the telecom page them for us several times. Meanwhile, we called customer service (their 800-number unfortunately as at this time they don't have another number). When we finally got ahold of a frontier customer rep over the phone, they told us to drive all the way to terminal A... and we did, only to find out that the gate number they instructed us to go to does not exist! It must be a terrible prank, because when we asked the Frontier agent if we could share this information to other passengers waiting in line like us, he told us that the information was only for us. In the end, my sister missed her flight. We had to drive back to our hotel. And had to re-book the flight entirely. What did we learn? Frontier is a very small company relative to its industry and DFW... if their prices are cheap, remember that you're trading off a lot of things that may include present and attentive customer service for assistance. I'll lower my expectations for next time and just altogether not fly Frontier airlines unless I'm feeling desperate or looking for disappointment. read more

Disgusting attitude of counter staff, rude ladies who clearly have no customer service skills or insight on how to talk to people. not to mention, a scam airline that makes up their own rules to earn money. read more

Terrible! Worst flight experience ever. My personal bag size was according to the specification they published on website which I measured three times (18" X 14" X 8" ) before I packed. At the gate they shamelessly charged me $99 just because the wheels are sticking out little bit. felt like they set this up to squeeze out customers money last min. Will NEVER use Frontier again! read more

First of all the flight was delayed by an hour. Second we sat in traffic on the runway for another hour and 45mins. Then we get off the flight baggage claim has another load on it so we wait after another hour our flights bags finally come of the conveyer belt. STAY AWAY! Only 2 stars because the flight attendants were nice. read more

They charged me $50 because I didn't check in on the app before the flight. Fuck Frontier airlines I'm gonna break something on the plane to make up for that $50 they got me for. read more

Frontier Airlines totally screwed my daughter over after she canceled within the Frontier Airlines 24 hour refund policy!! She contracted COVID 19 and decided not to travel after she canceled within 24 hours of booking! She is a full time student who had a one way ticket to Houston from Dallas. After she booked the flight she came down with symptoms and canceled ( within 24 hours of booking on the Frontier Airlines website). To do the right thing my daughter canceled the flight and in return got hit with a $99 cancelation fee from Frontier! She would have been better off not showing up and saving the $99 but by trying to do the right thing she lost $99. This is really sad and not the right way to conduct business. I even chatted with a Frontier agent who said this is "truly unfair" What a shame Frontier Airlines! Not a good way to conduct business, especially taking advantage of college students! read more

Don't make reservations with this airline. They will scam you for money after money. One of the worst experience ever! After big car accident on icy freeway in Dallas area due to severe winter storm. We wanted to fly home to LA. Purchased our tickets on the day of the accident online and next day was our flight. We were 70 miles away from the airport. Took Lyft for $140. Got to the airport and at the ticketing they told us our flight was canceled. Good thing we purchased insurance. Understandable because almost every flight was canceled due to once a year or once a generation ice storm in Dallas area. We rescheduled to next flight, which was next day. No other way to go home at this point, so we decided to reschedule. We just wanted to go home ASAP and get treated for our injuries. Luckily, we weren't bleeding or severely in pain. Anyways, we decided to stay in the terminal because we saw so many people waiting for their flights, too. After many hours, I received 2nd email saying that our flight was canceled again. We walked up to ticketing to check what's going on again.... This time they said, we can fly to Denver on Friday then take connect flight to LA, which was 3 days after (Today was Tuesday) or take direct flight on Saturday. Are you kidding?! We heard Denver wasn't in any better situation and they tell us to fly there, so we have to wait longer.... By this time, we've already waited like 15 hours in the airport.... Then, they said we can cancel our flight for no charge. As if they were saying if I didn't have my ticket insurance then they would have charged us for everything without refund. I was like "WOW!!!" Lost my words.... Now, I know why the person we met while waiting was so furious about his situation. He already waited for 2 days after cancellation and had to pay everything because he didn't purchase insurance. Then, he has to fly to Las Vegas, which was not his original destination. After arrival, he has to take Greyhound to LA. Airline pocketed all the money due to cancellations maybe made more money then regular days. Poor guy! Hopefully he made it to home safe. Continue to our story, then ticketing agent said American Airlines is flying out with minimal flights. OMG! So I walked over to next counter and purchased American Airlines flight to LA. We still had to wait about 12 hours for the flight. Now, we are in shock and worried about them canceling again so we couldn't rest well while waiting. We were in panic mode and tired.... I slept little bit on the terminal floor because I couldn't sleep sitting down with my neck injury.... I think I checked my email every 30 minutes for cancellation again.... Now, we were in terminal E but our new flight has changed to terminal D. Now, we have to grab everything and move to other terminal. Waited long time because now we were in international terminal with so many people lined up.... By now, we were at least glad that our flight wasn't canceled. We got on the plane but it was delayed for about 2 hours for takeoff due to icy runway. Soon as we were in the air, we were finally able to relax and exhale with some relief. Baggage: We had several bags with us during this business trip in the car. This goes to both airlines, Frontier and American Airlines.... Check-in bags cost way more than actual plane ticket. Ticket was $105 for Frontier and $300 for American Airlines. Check-in bags were $150. American monopoly! This is how this country rips off people for money. I have so much more to say but I will stop here. BAD, BAD, BAD management! These airlines should be very shameful. Horrible and ruthless owners! I don't blame the ticketing agents, I blame everything on the management and especially the owners. read more

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Before attempting to catch a plane home, in California ftom Texas, I was pleasantly surprised to find Frontier was much better that the reviews I had heard. However, in traveling home, our plane had been delayed an hour, not a problem when an announcement was made that it eould be another hour. My family and I were getting hungry do we journeyed t the other end of the airport to grab dinner, after all, we had an hour to kill. Thirty minutes later, with dinner in hand, we started back toward the terminal to hear the "first" announcement that the plane was now boarding. Perfect timing. Not 10 minutes later we arrived at a deserted terminal with locked doors ... as did another family and a man frantic man, all of whom had only heard one announcement. With no refunds available and no remaining flights until the next morning, at 7am, we were able to make alternative plans. True, it would mean spending 4 more hours at the airport and a connecting flight in Denver, CO read more