Flight from Miami back home to DFW was delayed over 4 hours. The representative at the checked bag stand told everyone they were wasting their time standing in line. (unprofessional demeanor) Frontier emailed a $10 food voucher that' you had to enter your personal debit card # to be reimbursed. When I emailed that was unsatisfactory. They offered frequent flyer miles. It's comical because why would anyone want to be loyalty member to an organization that is unprofessional and gives low quality experience. But then again, this is a "budget" airline so I guess it's to be expected. read more

hello, i'm very angry, frustrated, annoyed, and disgusted in the treatment i received from the front desk agents and the staff. i was charged 100.00 dollars for a bag fee. the front desk agents were rude, inconsiderate, and insensitive. i was racially profiled. the agents had no empathy or sympathy for my situation. frontiers' customer service agents were discriminatory and racist towards my family. my mother's memorial service was on june 22, 2024 and i was carrying her ashes. i was embarrassed, disgusted, and irate about my treatment. one of the agents was incompetent and didn't know what to do. the supervisor was rude, inconderate, insensitive, horrible, and had an attitude with my family and i. my son is on army activity duty and i am a navy veteran. we were treated like second-class citizens. i will never fly frontier again. frontiers' customer service was horrible and awful. our plane was delayed twice. i was blind-slighted, bullied, and embarrassed. my mother's ashes were in my hand the whole time. this experience was disgusting and distasteful. read more

I would not even give half a star to this airlines, but can offer insight to prevent others from wasting their time and money with this insufferable airlines and their customer relations department. 1) do not use the frontier app. It is constantly refreshing, and because of this misrepresents your selections. 2) stating "it's our policy" is how they refute supporting their customers. 3) customer service has poor reception with agents who hardly speak English. *this was terrible* 4) escalations to management are fruitless. This company does not want to help their customers. *very disappointing* 5) 5 stars to the claims agency -- so if you do branch out make sure you get the insurance. In summary--be cautions choosing this airlines. It's worth it to spend a little more to fly elsewhere. read more

No help refund denied cannot reschedule or use the amount paid for the flight Customer care is not customer friendly read more

The worst experience of my life. Horrific customer service as there is none. No number to call to ask questions, to get help. However, I heard you can pay $25 to talk to someone. It's better just to fly one of the more expensive airlines. It ends up being the same because Frontier charges extra for every little thing. NEVER EVER FLY THIS AIRLINE read more

This airline is charging a regular carry on bag that all airline would not charge ! The charge is about half the price of the air ticket How can the airline called themselves low cost airline Frontier airline should be called " I will charge you if not I will put you on the next flight which is tomorrow " read more

Frontier - This lady is ruthless in charging everybody money for their carry on ! - Airlines Near Me - DFW Airport, Texas

If I could Frontier Airlines zero stars, I would! I am traveling with my toddler, my six year old, and my husband. There is absolutely no customer service. TWO *cough* ladies were at the counter and KNEW that our flights were cancelled. They handed us a paper saying that frontier would not refund our money, not help us find another flight right away, much less EVER. I had to haul ALL of my stuff back in after having a 30 minute conversation with corporate about the lack of communication, customer service, and just humanity in general. I returned to the desk with my new information for my NEW flight and only one of the women were still there. She made it perfectly clear that we were not allowed to check in until two hours before our flight. It didn't matter that we were already there to her. She fake grinned at me and dismissed me. read more

Do not fly with frontier airlines. 1. LGA - DFW It was a 11 hour delay 'due to crew regulations'... ok so what now? We showed up 4 hours before the new departure time and no one works at check in desk until 8 am, our new departure time is 9:30 am. The line to get a new boarding pass (only available with check in agent) was wrapped around the terminal. 2. DFW - LGA (the worst experience of my flight history) Flight cancelled literally 20 minutes before boarding with no explanation or warning. I guess frontier decided in the last minute not to show up at the gates. Lot of angry customers rushing to the check in desk. The rude agent shouted and said 'go online and get a refund, the next flight out is in 3 days. No hotel, food or transportation vouchers will be provided. Good luck everyone'. Seriously?! We have a job to go back to and family to see, that's how they handle the situation... we ended up spending 550 extra for 2 one way flight back home the next day. Frontier is literally the worst airline in the United States and I would compare them to a third world country like North Korean Air. Good luck getting repeating customers Frontier! Do not fly with frontier airlines. 1. LGA - DFW It was a 11 hour delay 'due to crew regulations'... ok so what now? We showed up 4 hours before the new departure time and no one works at check in desk until 8 am, our new departure time is 9:30 am. The line to get a new boarding pass (only available with check in agent) was wrapped around the terminal. 2. DFW - LGA (the worst experience of my flight history) Flight cancelled literally 20 minutes before boarding with no explanation or warning. I guess frontier decided in the last minute not to show up at the gates. Lot of angry customers rushing to the check in desk. The rude agent shouted and said 'go online and get a refund, the next flight out is in 3 days. No hotel, food or transportation vouchers will be provided. Good luck everyone'. Seriously?! We have a job to go back to and family to see, that's how they handle the situation... we ended up spending 550 extra for 2 one way flight back home the next day. Frontier is literally the worst airline in the United States and I would compare them to a third world country like North Korean Air. Good luck getting repeating customers Frontier! read more

Don't fly with Frontier, they hired rude agents to charge you on carry bags even it fits in personal item slot. I was almost locked out of the gate when I don't agree to pay for carry on bag. I had no choice but paying. The lady named Stephanie in San Diego airport was very rude & non-sense to customers on my trip that day. It was a night mare flying with Frontier. Be careful when flying with them read more

Frontier - They charged me 2 carry on luggages even I was fit in personal slot, it's crazy - Airlines Near Me - DFW Airport, Texas

If you can avoid it do so. It's a scam! They'll make you feel like you're saving money. Flight switched daily. We were set to fly out at 11:52 am, it then switched to 2:30pm , then switched to 5:30 am, and again to 6:00 am. The boarding time was never updated. As a result to the constant time changes we were forced to get an Uber (50$) as the shuttle for car rental does not run that early. We booked seats together but when the flight was switched our seats were at opposite ends of the plane. We ended up having to pay (40$ per person per flight as we had a layover) again for the seats to be together on both flights. They charge for check bags as well as carry on. The weight is 40 lbs, if over the check price goes to 175$! But if you pay online, it's 135...!? After scanning boarding passes, people made it on the incorrect flight..?! How does that happen?? Once they realize a few separate groups boarded the wrong plane, they didn't want to count the passengers because there was too many. As if the airport isn't a confusing place for some. And you're right next to the other counter who is also speaking. To add to this the clerks at the counter are rude and unhelpful to those that were asking for assistance. Once at the connecting flight our gate changed three times! They also charge for beverages. Nothing is complimentary.... A 12oz can of soda is 3.99! Where is ALL the money going?! You'll end up paying more! We ended up paying about 300 more and at this point counting. Still there is not a number to speak with anyone.. woman at the customer service desk rude and no assistance. First and last time flying with them. The second flights staff was pleasant. read more

Flight delayed several times. We were finally boarded just before midnight and then they delayed it again until next morning. Spent the night in the airport (with no phone charging stations working on the public side). I stood in a line of over 100 people to check my bag, only to learn they had not updated the schedule and could not check in for a flight that didn't seem to exist. read more

If there was a negative number, I would have picked it. Frontier airlines just notified me that my return flight from Cancun was canceled. They then gave me one option or cancel that flight. The option was leaving earlier in the day and spend the night in Denver and get up for a 7:30am flight. I called to see if the next day was available and it was. Then they charged me $150.00 to re-book the next day. WHAT????? I said, but I didn't want to change my flight and they said "Sorry, ma'am, I can take $40 of the total for the 2 passengers and you will have to pay $110. I said, but YOU cancelled my flight! I didn't want to cancel my flight and your option was not okay with me. IT IS RIDICULOUS. I paid it but Frontier Airlines will not get $1. more from me! They have no clue what customer service is. They don't care about you and they don't care about me. WORST AIRLINE EVER! read more

Absolutely Horrible!!, I will never fly again. Delayed 5 hours to my destination, Then delayed til next day on return flight. Horrible, Horrible. They shouldn't be an airline. They don't deserve even 1 star ! read more

This airline is a joke. They get you with cheap tickets but charge you for baggage, seat choice and everything else. Staff seam rude and hate their jobs and they had us board and then sit on the plane over 1 hour before it even took off. DO NOT FLY Frontier. You can thank me later read more

Worst airline ever! It may be cheap but customer service is terrible We were waiting from 8:00 AM and even after 6:00 PM we're still waiting.Some families have been here overnight. There are many read more

Instead of focusing on charging your passengers for carry on bags. Maybe you should focus on making sure your planes leave on time! My plane was a hour late taking off because no verified maintenance paperwork before we boarded. So after the plane was full we had to wait for the pilot and technicians to verify maintenance paperwork. Absolutely horrible. Then when we land, even though the pilots make up most of the lost time, they are not ready for us to land. Like they were not pre-paired for us, so we have to wait on the run way for about 30 minutes. Not happy at all. And am cancelling this flight back home with Frontier. I want a airline who is planning for my trip like I am! Not someone airline that completely ruins my trip only to issue me and "sorry" 2023 I am being more accountable with my money. I'm not letting anyone make it. Not on my $$$. read more

The Worst airline ever! My wife flew from SFO to DFW to drop off or 2yr. & 3yr old Grandbabies who were visiting with us for a month, she had a return flight already booked 6 hours after her arrival and when our son picked up the 2 little ones, he was also dropping off our oldest granddaughter who is 12 for her turn spending time with grandma & grandpa...the flight from SFO was delayed for 7 hours and she of course missed her return flight...Frontier in DFW said to too bad it's not our fault, it's SFO's fault...they said she would have to buy another flight back that was 2 days later and they wouldn't be giving her a hotel either! They are absolutely no help, accept no responsibility and are extremely rude...thee worst customer service EVER! There is no number to speak with a live person...so there she was with at the time 2 exhausted and crying babies, she was trying to pull them around in a wagon and fell and hit her head...again no kind of concern! I had to get online and go through Frontiers chat line...the lady who communicated with me via the chat was nice and apologetic...she said she would refund the 2 flights back and give her $50 dollar credits to future flights for her 2 return tickets...she said to go online and fill out the form on a link she sent me in our chat...I am a little smarter than they must think because I screen shotted each part of the chat as we chatted. After my wife filled out the form, she got a response saying basically too bad...the circumstances were out of Frontiers control...which is untrue because she got a text notification on each time they sent another delay...saying the delay was due to not enough rest for their flight staff and US Dept of Transportation guidelines/laws. My Wife had to book on United for a return and pay an additional $600+ for her and our oldest granddaughter to come back! DO NOT FLY THIS AIRLINE! THEY CARE NOTHING FOR YOU (Sorry photos not in order...to small to see/read when uploading from my phone) read more

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Initially it seems like a good deal. But you get what you pay for. We waited an inordinate amount of time for an employee to show up to take our bags which we checked in online to save time. No harm, no foul. Things happen. However, at the gate we were told we needed to pay to check 3 of our carryon bags for $99 each. One of them easily fit into the personal item sizer but the employees didn't seem to agree on that. After showing that the bag did indeed fit into the personal item category, we paid $198 to stow 2 items in the overhead bins. Exorbitant. Nothing wrong with the flight or flight crew at all. But upon arrival at our destination, some pieces of our luggage were lost. This was simply a lackluster, weak, and all around poor showing from a business. With all the fees they charge for every move you make outside of buying a ticket, you'd think they could afford to pay staff to reach a level or two above ineptness. Severely disappointed in how this leg of the trip went. I'll continue flying American at a slightly higher rate to avoid all the fees and the subsequent nothingness that they pay for. read more

Nightmare airline that cancels and delays without ANY notice and does NOT provide full refund for cancelled flights for any reason, does not rebook to same day flight - expect it to be two days later and you're on your own for hotel and food for those days and missing time from work. read more

Worst airlines in the Universe. Awful customer service as well as rude. Never again. From check in to boarding to the flight attendants, pure unprofessionalism. Management needs to do better!!! read more

First of all, we bought the ticket online, 2 weeks ago,I flew to WA through Frontier Air and I brought my personal luggage no problem, I wasn't asked to pay or anything. Today, We flew to DFW from Phx and they asked me to pay $98 which I didn't but, they told me at least $75. At first they asked us to pay $198 coz my sisters luggage. She said, if her luggage fit in the personal item measuring metal, she doesn't have to pay. But, I had to since mine didn't fit in there. This is frustrating. Coz they were laughing and they even threatened us we will not be allowed to board the plane if we don't pay in a condescending way. Their behavior is not acceptable read more

bag drop is so slow you will miss your flight. budget a full half hour to drop a tagged bag

Yea Dallas was the worst experience in comparison to Phoenix, ATL, and Denver. The clerk( black heavy stud with short braids) told me "she not bout to do this with me"......Do what? I suppose she was referring to my bag and I couldn't have a purse? I flew to 3 different airports(connecting flights) prior and didn't have any issues so I was unaware of what's she was referring to. I literally just threw shit away because i prefer to not be scammed. Idk but I'm so happy I didn't buy a frontier wild pass. I'm gonna leave Frontier to the poor ppl read more

I wouldn't even give frontier airlines one star this company deserves zero stars I told them I need to get to Las Vegas for a powerlifting meet to get there on June 22nd they cancelled my flight saying if I want to get there on June 22 I have to pay more nearly 75$ they canceled my flight again and don't even have to common decency to have a live customer service team to get my money back spend you money on a airlines that deserves it frontier only deserves to go under it's pathetic poor treatment I will never use frontier ever again company is a POS read more

This is by far the worse experience ever! I'll never in my life fly or recommend this airline. They charge you for a flight, then charge you for the seats upon boarding. They charge extra 99 dollars for small bags that fit under the seat. They charge for water and what should be complimentary drinks on the flight even for flights exceeding 4 hours long. The customer service if terrible. The cabins aren't cleaned in between flights so you basically sit in other people's mess. They make you pay to switch seats even if the seats are empty. When I tell you my whole trip is wonderful until dealing with this airline. They even made us throw away luggage. The flight itself was just the lowest of quality. Ooohh and although they charge for storing your bag they take up 4 bins for emergency equipment but they charge us to store. HORRIBLE EXPERIENCE!!!!! Trust me don't fly frontier- pay the extra money with another company because the cheap flight will cost you when they add all the hidden fees and the hidden fees are annoying when it's unexpected. read more

Poor customer service and RUDE ladies behind the counter at DFW....flat out confrontational! They must really hate their jobs! This airline is cheap, but overcharges for everything including luggage (watched several people charged extra ($100 or more) for extra weight. Stood in line twice because of my checked bag, which was checked the first time and not taken because I was early! I will NEVER ever fly Frontier again! PROMISE read more

Do not fly frontier out of DFW. They only have 1 agent and they make you wait to check in. Like you have to sit outside for 1 hour if you come early. It's the worst process because they only have one person in the terminal. read more

Worst airline ever!!!!! Added 120$ for reason at all we bought two tickets from California to Dallas Fort Worth for 375 then they added on another $80 each for the returning flight for unknown reasons wouldn't refund the first ticket so we can find another airline so we had no choice, but to take it then a person from frontier called us wanting another $120 for no reason we argued it. He took it off and tried to say that our returning flight is a standby only we argued that again that we paid full price he took it off that our flight will be not on standby paid 3799 for three drinks and a lunchable we took a 2 Hour Dr. from my daughters house to DFW got to the ticket agency for returning flight just to be canceled with no tax notice or anything. We're stuck at the airport for another 24 hours waiting for another flight that will cost us an additional $200 never fly this airline find somewhere else and just pay the extra money. Your sh*t will be canceled for no reason. read more

dfw frontier - the frontier staff at the gate were incredibly rude and inconsiderate. even though my bag was small enough they treated me terribly and yelled at me. didn't give me any time and tried to make me pay 100$ for carry on although all i brought was a jansport backpack. awful awful people. read more

We got to the airport about an hour before our flight left and Frontier employee informed us that we wouldn't be able to get on our flight because we were too late to check our bag. We asked if we could get on our flight and send our luggage with the next flight to our destination. They said no and that they wouldn't be able to get us on another flight until tomorrow. By the time we got tickets with south west and got to our gate it still would have been plenty of time to get on our original flight with frontier. The woman working with frontier was working with no urgency and did not care to help us find a way to get to our destination. read more

Worst airline ever. Abort! Their ticket may be cheap but they charge an arm and a leg for carry on and check in bag. Customer service sucks!

Thank you Frontier Airlines for doing the right thing by issuing a full refund for weather cancelations. Jess Madison Abilene, Texas read more

Made my connection in Denver with Frontier but I wish I missed it. Charged me $100 for my carry on because it barely fit in the carry on check fit thing. I was late and thedesk told me that the doors were closing and if I did not pay I would miss the flight. I paid, sat on the tarmac for 30 minutes, with my bag under the seat in front of me the whole time. I'm 21 maybe I am an easy target but WTF Frontier. Fly anywhere else, Theo Moss read more

These people suck. They don't have anything together. There was an issue with the water freezing at 10am in the morning and somehow they let that issue compound into other issues all day. My flight got delayed from 5:00pm to 9:00pm. So I got on the plane at 9pm and I've been sitting in the plane for 5 hours waiting to depart. First we had to de-ice, then we had to de-ice again, then the plane needed to re-fuel, then we sat in the runway for another hour with no updates. Awful!!! Save the grief and use another airline. I've been sitting here watching planes depart for the whole 5 hours. Shameful service read more

This airline will nickle and dime you. When I went to check in for my flight and select my seat I found out they charge for assigned seating; not an upgrade, every seat on the plane was at least an extra $29 charge. I also got charged $70 for a carry on.... a carry on. How they do business in this manner and continue to operate is beyond me. This is the last time I will use this carrier. read more

We were booked on December 22nd to Denver and the Weather "Bomb Cyclone" hit the US. Ok, I get that, no problem. Frontier rebooked us three days later! 3 days later than planned even with flights going. Ok, I can deal with that; a loss of $1500 of hotel, but ok. We check in for our flight on December 25th; the teller explains there is a 20 minute delay. Ok, I can deal with that. We get to the gate and find out that the flight was cancelled because they didn't have enough crew. What in the world???? So, we had to get our luggage back and drive 12 hours to Denver. As we drove, in spite of the ticket agent telling us our refund would process, we got an email telling us that we were on a flight the next day, via Orlando. The refund option came in the email and what do you know? It doesn't work. But no worries because I got $50 vouchers that can't be used for anything other than another flight on this Mickey Mouse of an airline. Save your money and aggravation. I see this airline as being as bad as Spirit and the other low cost operators. Whether I get, no crew, come on! Zero support, online or in person. They are bad through and through. read more

I wish I could give zero stars. I'm not going to go into details about my experience with this airline. But is was very awful. From start to finish, Even with customer service trying to resolve the issues. Do yourself a favor and go with ANYONE else or you'll be on here on Yelp just like me. Very upset. Don't fly Frontier. read more

Not even sure it deserves a star! After waiting in line at DFW for more than 20 minutes to check a bag, was told it was too late to check in as it was 40 minutes before departure, yes that is right.. I was there one hour before but because service is so slow I missed my plane. Hate this airline and will NEVER EVER use again. read more

Had a flight booked but had to cancel because the destination state shut down. They sent me a credit, then sent me an update that my credit was valid until September 2021 (see attached picture). All good until I tried to re-book the ticket and had no credit. Now they say it was only 90 days. Deceptive, dishonest. I may have dodged a bullet by not actually having to deal with this low-service, dishonest airline. read more

Frontier - Airlines Near Me - DFW Airport, Texas

I would not recommend Frontier to anyone. They nickel and dime you for everything, the customer service sucks and half the kiosks work. I will definitely inform any and everyone to avoid this crapshoot. I only gave a 1 star because I had to, to continue. This company appears to depend on causing stress to place people in a position of desperation, so you will have to pay more. read more