A few weeks ago I was in a car accident. I'm a teacher and so I reached out to a former student who…read morehas been in the automotive industry for over five years. Edgar Rojo was incredibly helpful in recommending me nowhere else but Trophy Collision, as well as helping me prepare for the nearing task of purchasing a new vehicle. Thank you SO MUCH Edgar! I also had faith he wasn't going to steer his 'ol teacher astray. ;) I had the pleasure of working with Dustin Abbott. My experience with Dustin and all those at Trophy Collision has been nothing but excellent (and I can be a tough critic, ask Edgar). I was stressed... they handled the tow truck, got me in immediately after work at 3pm, worked with my insurance directly & Dustin even sent my insurance the repair estimate before he left for the day. This greatly expedited my insurance claim. Turns out it was a total loss. Dustin went above and beyond teaching me how to do research on my totaled vehicle to ensure I wouldn't get ripped off by the insurance company. Sidebar, I currently teach the basics of buying a vehicle, insurance & the like to my seniors in class, but Dustin taught me MORE that I can now share during my lesson this spring! Dustin wasn't the only great employee I encountered. The mechanic generously removed my recently installed and undamaged towing package and wrapped it up with all assembly parts so I could install it on my next vehicle. He was so polite & helpful. In addition, my insurance only slotted $30 p/day for a rental. I have 3 kids in car seats and the well known car rental companies couldn't provide me a rental in that price range for the size I needed to transport my littles. But Trophy Collision & Trophy Nissan came in clutch again. They got me into a Nissan Rogue via their in-house rental company and for only $25 p/day +tax. Every penny counts on a teacher salary. Another thing I noticed is that everyone consistently wore their masks, no one was ever waiting in the waiting area (customers helped immediately) and all the employees were kind & helpful to both customers and each other. I'm a sucker for good culture. It's obvious their turnover percentage is probably small. I could literally go on, but hopefully you get the point and I can now go clean the mess my children made while writing this review (it was worth it). Seriously, I won't take my car anywhere else now. They have made a lifelong customer in me. Thanks for all the support team & special shout-out to the real MVP, Dustin Abbott. Thanks for taking care of me.

Best experience for getting my car fixed! I've been doing business with Camilo and Billy Thomas for…read morea while there now and every single time I need something they are always super helpful and always give me good prices for everything. I highly suggest coming here for repair and other car needs.

Absolute trash! Find another location. I have rented from Avis all over the country and this is by…read morefar the absolute worst location I have ever seen. They had an entire room of people wait for 2 hours to pick up their cars to tell them they ran out. Mind you they didn't tell anyone beforehand, they let everyone wait knowing full well the situation. Trash customer service. Find another location. Not up to AVIS standards.

As other reviewers have said, the best part about this location is the staff! They really are very…read morecaring and sometimes they evolve into a floor show with all the activity and interaction. Just a couple of things to be aware of: walking in, it is not imediately obvious that everyone must SIGN IN on a tiny little pad on the opposite side of where the service area is. So, when you walk in, what's the first thing you look for? Well, the service desk of course, so you head that way and get in line like you would anywhere. And then, about 25 minutes later another customer walks in and I guess they somehow know to go sign in and now they're in front of you! Yes, there is a small, not-very-noticeable paper taped above the pad stating "Sign In" with an arrow pointing down. But again, you're not even looking in that direction when entering. And all the people sitting around the perimeter of the room waiting their turn? They know you should have signed in but nobody tells you because they want to see how long you'll wait before figuring out the system. Then you sign in, take a seat and wait to watch the next victim guilelessly go stand in line. Also, I guess through no one's fault, it takes a pretty good amount of time for each customer to be processed, so be prepared for that. Also, you don't have to wait in line if you're returning a car. I feel like they need to add two really big huge signs on the wall saying "Sign In!" and "Car returns don't wait in line!" I say all this only to save you, the customer, time and keep your blood pressure lower. And I still recommend the place--staff are hustling and bustling when I've been there and have really gone above and beyond to meet their customers' needs with effort and even a sense of humor!

If I could give a lower rating I would. These people are all literally Crooks . I gave them a total…read moreof $72,000 and at the right moment they came and towed my car while I was having dinner and they claimed that I forgot to sign something and they're not giving me a single dollar back . These guys are Crooks do not rent or lease from these f****** Crooks ! They stalled me for 3 years on this case and now they're claiming that I owe their attorneys fees ! $40,000 are you f****** kidding me? All Crooks do not Rent!!!

Man what a let down of a company. 1 star for all around service. From transactions, to…read morecommunication, and to getting the car for my wedding. To start with the transaction, I've never dealt with a company that slow played to receive their money and get their credit card system fixed. From May to August, their "Vendor System" was down and couldn't receive payment via credit card. And trust me, I was ready to pay them as soon as I signed the contract in May. They kept telling me something happened with the company that halted the process of getting it fixed. From an employee stealing a car, someone wrecking one of their cars, and whatever else excuse they had. Eventually a wire was sent to get this paid. Moving to communication. Almost anytime I called, I was sent to voicemail with no call back after. But ironically, when I text the number for questions after they didn't answer,they replied. Terrible communication from the 214 area code number and the 469 area code number. Now to the day of my wedding. Two days before the wedding day, I received information from them that I was able to receive a different car for the same price. I said yes because I liked the other car better. Well come the day of the wedding, I receive a text that the car didn't fit on the trailer. It doesn't take much work just to Google the dimensions of a RR Cullinan. Once the dimensions are seen, add a foot or two for the mansory kit on the car. Then find a trailer that fits. So, I never received the car for my wedding. A real let down from this company and won't do business with them again. I urge people to take caution with wanting a car delivered. I don't have experience with in person pickup so I'm not sure how all that is handled with payment and communication. After all this occurred, I requested a refund via zelle or wire, as they have both of these available to receive on their end. Well come to find out, they couldn't zelle me the money due to "limits", which an $8k limit for a company that transacts on six figure cars is hard to believe, and coincidentally their wire system went down. So, I had to resort in waiting for a check to come a week later. A lot of it just seemed shady. If needing a car delivered, I would highly suggest with taking caution with this company or not going with them at all!!

If I could give this place zero stars I would. I booked a trip and noticed the time was off ... so…read moreI tried to message the host right away ....no response. Meanwhile the host decided to ignore all the messages I told them about the time. Showed up to the location and asked if I was running late. At the time I was on a flight and simply needed the time to be changed. Something that could have been so simple. Anyway I decided to book the car again with the updated time. Host confirmed I also let host know I was about to take off and would land at 2:30. As soon as I land what does the host do .... cancel the car AGAIN! Now at this point I'm stuck at hot Dallas airport with no car. These people have no idea how to do business.

Incredible service. I did a 3 day rental in Dallas. Picked up on time right out front…read more Easy return Highly recommend

I rented the white RR Ghost for my best friends wedding…read more The Classic delivered on all of my expectations. The driver Jose was very personable, punctual, and very professional (next time I hope he's our driver). The car was beautiful and extremely clean. As the car arrived all heads turned and the show began! The Bride and groom (whom this was a surprise for) were comfortable and worry free as they were chauffeured in luxury to their destination. Thank you for adding the cherry on top of an already magical night.

The best Exotic rental company in Dallas, I had an amazing birthday experience, Will def be…read morereturning to rent again!

Best rental car service EVER!! I have rented several cars in this metroplex, & this place is the…read morebest!! Very friendly & excellent customer service, nice car, & they are very quick at getting you to and from the airport! Highly recommend!!

REAL REVIEW! THIS IS A REAL REVIEW! Do not RENT from this place. My father was a loyal customer…read morepaid almost $350 a week for a whole year. Before then they were barely even gave him decent car when he wanted to switch out the car or the vehicle that he did get it and always made an excuse as to why they couldn't give him a decent car . Yesterday he was involved in an accident where instead of this company doing the right thing he had already paid them $333 for the week. This company refused to give him a replacement car after he paid his money. Instead, they wanted all the information insurances , but they did not want to do the right thing. He went to the hospital due to the accident. He took the necessary steps in resolving the issue. He asked them could they give him a replacement car since he already paid for the week and they simply had said not until they get all the claim information resolved, which is understandable but everyone knows when you get into a car accident in a rental car they give you a replacement. They ended up following him instead shut the vehicle down and left him stranded on the road. David was so unprofessional over the phone, how dare you all sit up here and treat an older person like this after he's paid you thousands of dollars and has been a good paying customer. David decided he was going to be rude and hung up twice in my face! You all are disgraceful, incompetent and need to be reported. You charged an obscene amounts for old vehicles and have no respect for your customers! With this review in mind go where your money is respected these people clearly don't respect anyone's money and do payments through ZELLE!!! he has paid this company for over a year and still took his money and told him that they were gonna give him a credit, knowing that they wasn't going to lend out another vehicle to him!

Trustworthy, friendly and professional define Todd and his crew. I'm so thankful to have found this…read morehonest and hard-working mechanic. My Honda CoRVette (CRV) is happily back in working order! Fantastic service and value.

The suspension was warn out and making all sorts of popping sounds on my 2006 ford super crew 4wd…read more I went to several different places to get a quote to replace every part on the front suspension, rear shocks, flush fluid in the rear, front differential, transfer case and 4 wheel alignment. They were over $1,000 cheaper than the next quote. Dropped it off on Wednesday morning, it was ready to be picked up the next day at 2 pm. It drives like a new truck, couldn't be happier. They have a customer for life. Thank you Absolute Auto Group.

If want want to get ripped off, go to Luxury Coach Services in Rockwall, Texas . I was charged $800…read moreper hour for labor on every single repair that was done on my coach including installation of light bulbs, a door strut that broke the first time the door was opened and simple Dometic switch for my air conditioning. Parts were marked up at least 20O per cent. I

I have an old 1998 Class A motor home. I brought it here for some repairs. I was a little nervous…read morewhen I called for the appointment because my rig is not "luxury" or new. They were able to fix my issues without over charging me. The prices were very reasonable and they were extremely honest with me about what was wrong. I will forever use them for service. U