A few weeks ago I was in a car accident. I'm a teacher and so I reached out to a former student who has been in the automotive industry for over five years. Edgar Rojo was incredibly helpful in recommending me nowhere else but Trophy Collision, as well as helping me prepare for the nearing task of purchasing a new vehicle. Thank you SO MUCH Edgar! I also had faith he wasn't going to steer his 'ol teacher astray. ;) I had the pleasure of working with Dustin Abbott. My experience with Dustin and all those at Trophy Collision has been nothing but excellent (and I can be a tough critic, ask Edgar). I was stressed... they handled the tow truck, got me in immediately after work at 3pm, worked with my insurance directly & Dustin even sent my insurance the repair estimate before he left for the day. This greatly expedited my insurance claim. Turns out it was a total loss. Dustin went above and beyond teaching me how to do research on my totaled vehicle to ensure I wouldn't get ripped off by the insurance company. Sidebar, I currently teach the basics of buying a vehicle, insurance & the like to my seniors in class, but Dustin taught me MORE that I can now share during my lesson this spring! Dustin wasn't the only great employee I encountered. The mechanic generously removed my recently installed and undamaged towing package and wrapped it up with all assembly parts so I could install it on my next vehicle. He was so polite & helpful. In addition, my insurance only slotted $30 p/day for a rental. I have 3 kids in car seats and the well known car rental companies couldn't provide me a rental in that price range for the size I needed to transport my littles. But Trophy Collision & Trophy Nissan came in clutch again. They got me into a Nissan Rogue via their in-house rental company and for only $25 p/day +tax. Every penny counts on a teacher salary. Another thing I noticed is that everyone consistently wore their masks, no one was ever waiting in the waiting area (customers helped immediately) and all the employees were kind & helpful to both customers and each other. I'm a sucker for good culture. It's obvious their turnover percentage is probably small. I could literally go on, but hopefully you get the point and I can now go clean the mess my children made while writing this review (it was worth it). Seriously, I won't take my car anywhere else now. They have made a lifelong customer in me. Thanks for all the support team & special shout-out to the real MVP, Dustin Abbott. Thanks for taking care of me. read more

Best experience for getting my car fixed! I've been doing business with Camilo and Billy Thomas for a while there now and every single time I need something they are always super helpful and always give me good prices for everything. I highly suggest coming here for repair and other car needs. read more

Fraud, fraud, fraud. Stay away from Trophy Nissan. I had a VERY bad experience with Trophy Nissan. I dropped my SUV off with rear corner small damage including rear light damage. (Picture attached) First, they quoted 6k and the insurance approved. They noticed the insurance is good insurance so they revised the quote to 12k after a few days. I questioned them and tried to move the SUV out to some other place. But the Trophy Nissan guy (Mr. Dustin) wanted to see me and he kept asking me a lot of questions. He said that I need to pay nearly 500 dollars and need to tow the SUV. It was not true, he was telling me a lie. My SUV was perfectly alright and there was no need to tow it at all. Finally, I agreed to go with them. But I did a big mistake and I shouldn't have agreed. I was thinking later on that I should've paid and taken it away from them. They took 52 days to complete my SUV. It was a horrible horrible service. Finally, they invoiced 16k. Wow, from $6000 to $12000 then $16000. For a small corner damage???? Since I am an aviation mechanical company employee and technician, I can easily say that my SUV had a small damage and I can say that it would be less than 5k to repair it. I got the SUV back with very dirty conditions inside & outside and I questioned them and showed them. He said he can take it back and clean it. I told him I don't have time because I have to go to work. Same day the rear bumper reflector light came off on the road and lost it. So you can imagine the quality of work. Wow. LOL... Be careful with Trophy Nissan. They are a big fraud and they are not straight forward guys. Don't go there at all, believe me. My suggestion is to go with a Bodyshop that you or your friends already know. If I can put zero stars, I would put that. Thanks EJ read more

Trophy Collision Center - Car Rental Near Me - Mesquite, Texas

I really have mixed reviews about this place, so better to stay with an average rating. I had some minor damage to my car and Jeremy was the rep. assigned to help me get my car fixed up. Must say, during my time working with Trophy, Jeremy was great. Customer service was deff 10/10, always pleasant and helped as he could. I dropped my car off as COVID was beginning to blow up, nonetheless, the drop off process was a breeze. Made a claim with my insurance, Trophy called me, set up an appointment to drop off my car, then I grabbed my rental with Enterprise (directly next door). Fast forward to a couple weeks later (don't remember how long, wasn't a big deal.) I go to pick up my car. Within the hour of having my car back I noticed: a strange noise coming from my car that wasn't there prior to dropping it off, my once tinted window was no longer tinted (where the work took place), my parking sticker was missing. They offer a warranty for where the work takes place, which is a huge plus. That said, I was in no rush to go back in due to COVID. I also haven't been driving much so it took me almost a month to realize they painted my rim the wrong color! This was mind-blowing to me and I called up there as soon as a realized it. Again, Jeremy was great about everything and told me to drop my car off again ASAP to get this resolved. I also brought up the tint and he was able to assist with this as well. Again, amazing customer service. I had a leak in that tire as well, they attempted to patch it up but the tire was previously patched so I just bought another one. They even took care of the rental while they fixed my rim/tire. I went to pick my car back up a little less than a week later, only to see they tinted my window... and it still didn't match my other 3 windows. Disappointing. After picking my car up for the THIRD time, it appears everything is good to go now. Coincidentally, the sound in my car has even gone away although they mentioned they didn't hear anything while test driving. My parking sticker was also recovered. Only advice I can give is thoroughly inspect your car before driving off, as my experience has shown me that this isn't done by Trophy. The positive is, they'll fix it, just is a pain to constantly drive up there. read more

Trophy Collision Center - Lobby area - Car Rental Near Me - Mesquite, Texas

This is actually a negative Star! The collision center is where we erroneouly decided to take a very small collision issue for repair. They opended up the damage area and decided they did not have the tools for this repair and reccommended it be sent to the dealership. The damaged car has sat at this collision center for over 2 weeks waiting for transport to Plano repair shop. Angelica at Collision center has lied to the wrecker company about the car. She lied diretly to the owner of the car saying it had been moved. We were given the run around there and will never trust them to fix anything! read more

Had a wonderful experience. LeAnn helped me the entire time fixing my car after an accident. She was very professional and nice. Would go back again for any repairs. read more

Huge thank you to Leeann for all her help with my truck! I called several dealerships in the area and everyone kept giving me the run around. My catalytic converters were stolen from my truck and everyone told me it would take 4 - 6 months for my truck to be fixed. Leeann was honest from the start and delivered my truck to me in less than 3 weeks. My truck is back to normal and I'm so grateful for her awesome customer service! I would definitely recommend them to anybody! read more

I had a great experience at Trophy Nissan Collison. Dustin was awesome. Kept me updated on my car repairs. My repairs were done sooner than expected. Dustin is a great employee. Love the work they did. I will definitely recommend them to anyone. read more

Trophy Collision Center - My damaged car - Car Rental Near Me - Mesquite, Texas

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Shady practices. Multiple times Arturo told me they would cover my rental since they took forever getting parts for my car. Then when I get my car headlamp is hanging out they have to have my car for additional amount of time. Get bills from enterprise for over $300 after being told they would handle it. Shady practices will screw you over. Workmanship is subpar. Stay away. read more

I have been a few times, unfortunately, and Trophy Collision Center has taken care of me and my car each time. I would recommend them to everyone. read more