If you ever come to place ask for Felicia. She helped me and made everything go smoothly. She even…read morespoke with my claims adjuster to make sure the insurance was going to cover the rental. She was nice, attentive, and very hardworking. Could've have asked for anyone else. Thanks Felicia. GIVE FELICIA A RAISE.

Peter is the only reason I came back to this location. He…read moreneeds a promotion!!!! Grateful for this customer service

I am honestly so shocked at the lack of cleanliness of the vehicle we received from this Enterprise…read morelocation. The seats were stained, and there were hair from other people in this car. The seatbelt had a funky armpit smell. It was evident that they did not clean this vehicle prior to giving it to us. The exterior of the car was barely clean. I'm utterly shocked and disappointed at the service I received. I had to BEG for a new car. My vehicle should have been recalled immediately and given another one. It took 2 days for them to find me another vehicle and this was with me calling the branch and the corporate office MULTIPLE times. I wouldn't rent a car from here. This was my only option because my car was in the shop getting repaired. I probably would not rent from enterprise again.

Tried to give this location another chance. Reserved car over a week ago. Same terrible…read moreexperience and even longer wait. Car not full of gas, payment was taken inside, was ready to leave and ended up having to go back in to pay (again). Each visit can't be due to short staffing.... Learned my lesson and will be moving on to a different rental car vehicle for my monthly work trips in the future.

In here today picking up a car and these men and women are hustling big time , a huge crowd of…read morecustomers and the employees are making it happen ! Doing it all with a smile , excellent customer service and professionalism. Great job Enterprise Rockwall Tx !!

Do NOT use enterprise ever. They are currently allowing people to make reservations. Even…read moreconfirming only to say "we are weeks backed up. You will have to get on a list". Ruined an entire day. Had it all planed to go get it. Ended up checking 4 car rental sites. 2 were legit and said no reservations allowed at this time. Enterprise and thrifty allowed reservations. Thrifty is legit. Enterprise wants as many to sign up as possible with no promise of a vehicle. Improve by shutting down the online reservation when you're full. Doesn't matter what you do. The way the woman spoke on the phone proves you don't give two craps if you ruin a clients day. Pic is confirmed confirmation after I checked in Hit them where it hurts like they do to customers.

It is so nice to be greeted with a cheerful smile! The Hertz reps, Candy and Drew, are two of the…read morefriendliest people I have had the pleasure of meeting. The check-in process took about three minutes, the care was excellent, and I highly recommend this location! I read the previous reviews, and I can only suppose they were under different management back then, because that is not what I experienced at all. Mine was a 100% excellent experience.

Worst customer service. I had no option as my car was in the collision center after got hit from…read morebehind. The other party's insurance uses Hertz. Terrible, horrible experience. The 1800 would tell you one thing only to get a different thing when you go to this office. The lady there seems to have a bad attitude not sure why. She doesn't like to work there, find a different job. She shouldn't be working in a customer facing job. The office is tiny shared in a Ford dealership. What else can be bad about this rental office... Don't waste your time, go somewhere else.

This place is horrible was supposed to have a car this morning when we called to confirm they…read moredidn't have a car but would have one by 2. When didn't hear back called still no car. Rude customer service and support. They don't hesitate to take your money but then you have to wait 5 days to get refunded.

The morning of my rental, which was supposed to be a full-size SUV, I got a phone call that Avis…read moreRockwall would not have my reserved vehicle available. It was not a problem for me, as this was just a two-day rental because my car was in the shop, so I willingly took a smaller SUV. My check in later that day happened to be with the store manager, and she was pleasant and reasonably efficient. She took me out to show me the car, and specifically pointed to the gas gauge and said you can see it is full. Although there was a tiny yellow line at the top, I assumed for this vehicle, which was a Jeep Cherokee, that was standard for a full tank. I drove the car one day out of the two days, and returned it on the second day after filling the tank. Because I had driven so few miles, the tank-fill shut off at a gallon and a half of gas, which was full. When I then returned the car to Avis, the clerk looked at the gas gauge and said it didn't look full, because it had the same yellow line at the top. I showed him my receipt, and because my receipt from Kroger's had the date, but no timestamp on it, he proceeded to say there would be refueling fees because the tank was not full. End of story, I spent 10 minutes arguing with the clerk and got nowhere. Manager came out, checked the car and came back and said it's full and checked me out. No apology, no pleasantries, just sent me on my way. A total scam to try and get me to pay a refueling fee on a completely full gas tank. I will never go to this Avis location again. I hate to leave a poor review, but sometimes the public just needs to know the real scoop on a scam store.

After a minor fender bender on June 29, 2025, I chose Mr Car Shine Body Shop to repair the damage…read moreto my F150 pick up. The insurance company offered under $5,000 for damages that - in the end - total over $10,000. Ali took me through the estimate, and explained in a simple, no nonsense way why there was such a difference between the Insurance estimate and the body shop estimate. Not only did he put me totally at ease, the folks at Mr Car Shine Body Shop (big shout out to Donna and Samantha) handled the entire negotiation process with the insurance company. Ali under promised the work, and greatly exceeded final product. They even loan me a free loaner car! There is no question who I will be using for body repair for future need! Thank you! Steve Thompson

I drove for Rideshare Lyft and Uber. I was hit at the rare right side of my Lexus RX350 by another…read moreCar. Insurance wanted to total loss of my well maintained Lexus RX350. I negotiated and settled to retention value. Mr. Haaji from Mr. Car Shine Body Shop in Garland, Texas reviewed the damages on back bumper and rare right side doors and wheel. I was given full assurance that after repairs are done my car will look like new one. Indeed Mr. Haaji did excellent work on Lexus RX 350 and fix my Lexus RX 350 SUV to last another 200000 miles. Very much appreciated and satisfied with the experience I enjoyed working with Mr. Haaji. Wonderful person with over 20 long years knowledge to fix the damaged cars. If Mr. Haaji can't fix no one else can't fix. I pray, You may not have accident damages; just due to destined accident and to fix damages to make it like new, please do consult Mr.Haaji and give a chance to fix your car. You will be one happy person with reasonable repair cost. Mr. Haaji, keep it up the good work!

Great costumer service , awesome inventory And honest…read moreservice Plus a lot financial options for everyone

We purchased a vehicle we were told cost $12,000. With taxes, added warranty costs, it ended up…read morebeing $22,500! Romeo, the representative, completely took advantage of us to charge a much higher rate than we were verbally quoted. This is lying, cheating and stealing from a customer, simply because said customer has a high credit rating. Be careful, and check everything if you purchase a vehicle at this place. Representstoves are totally unreliable, and cannot be trusted at their word!

lady working there seemed grouchy..i called to let them know i would be 1 hr late ..got charged an…read moreextra $85 dollars... will never rent there again..

An excellent car wash when I cannot do it myself!! They are very thorough!!!…read more My car looked fantastic when they were done... a perfect spot to go even if you can do it yourself!!

They spent an hour and a half detailing my vehicle, that hadn't been detailed in over six months…read more They organized my trunk area....found items from under the seats that had been missing. Dressed the wheels, leather seats and dash to offer some protection before full swing summer starts!! Should have taken before pictures.