Peter is the only reason I came back to this location. He…read moreneeds a promotion!!!! Grateful for this customer service

If you ever come to place ask for Felicia. She helped me and made everything go smoothly. She even…read morespoke with my claims adjuster to make sure the insurance was going to cover the rental. She was nice, attentive, and very hardworking. Could've have asked for anyone else. Thanks Felicia. GIVE FELICIA A RAISE.

Amazing service and efficiency by Terri and Jessa. I am…read morevery impressed with this location- from the start to finish their customer service and their knowledge is perfection. They had a huge rush but kept their composure and gave superior service to everyone equally. They are an asset to this company.

I am honestly so shocked at the lack of cleanliness of the vehicle we received from this Enterprise…read morelocation. The seats were stained, and there were hair from other people in this car. The seatbelt had a funky armpit smell. It was evident that they did not clean this vehicle prior to giving it to us. The exterior of the car was barely clean. I'm utterly shocked and disappointed at the service I received. I had to BEG for a new car. My vehicle should have been recalled immediately and given another one. It took 2 days for them to find me another vehicle and this was with me calling the branch and the corporate office MULTIPLE times. I wouldn't rent a car from here. This was my only option because my car was in the shop getting repaired. I probably would not rent from enterprise again.

Do NOT use enterprise ever. They are currently allowing people to make reservations. Even…read moreconfirming only to say "we are weeks backed up. You will have to get on a list". Ruined an entire day. Had it all planed to go get it. Ended up checking 4 car rental sites. 2 were legit and said no reservations allowed at this time. Enterprise and thrifty allowed reservations. Thrifty is legit. Enterprise wants as many to sign up as possible with no promise of a vehicle. Improve by shutting down the online reservation when you're full. Doesn't matter what you do. The way the woman spoke on the phone proves you don't give two craps if you ruin a clients day. Pic is confirmed confirmation after I checked in Hit them where it hurts like they do to customers.

I made a reservation. Upon arriving, they said that my reservation was in another town which was…read moreclosed on weekends and they would not be able to accommodate me. Upon going through my emails, I was able to show that I did indeed request a car at the Rockwall Location, but since they could not accommodate me... it was just too bad so sad. I was quickly dismissed and left without transportation.

NEVER prepay your car. You think by prepaying you are just getting a cheaper rate. But you don't…read morerealize if you decide to cancel you will get a partial refund or no refund at all. All the flights from NY to Nashville were canceled due to weather. Hertz gave me a 50% refund ( $240 ). It took me 2 months and 10 phone calls to finally get a supervisor to give me a full refund.

BEWARE!! When I rented a vehicle, the plan was to have it for 4 days because my vehicle was at the…read moredealership for maintenance. I reluctantly chose the Partial Damage Waiver insurance for $15 per day. After 1 week, my vehicle was still being repaired so I called the customer service and asked to cancel it. They said ok and said I would get an email. I never got the email so I called back and they said I couldn't cancel it because I still had the vehicle. When my vehicle was finally ready 2 weeks later, the guy said it could have been cancelled if I had brought it up there for inspection. NO ONE EVER SAID THAT until the day I turned it. That cost me $200 when it should have cost $60. Even after asking for a partial refund, they refused.

This place is horrible was supposed to have a car this morning when we called to confirm they…read moredidn't have a car but would have one by 2. When didn't hear back called still no car. Rude customer service and support. They don't hesitate to take your money but then you have to wait 5 days to get refunded.

The morning of my rental, which was supposed to be a full-size SUV, I got a phone call that Avis…read moreRockwall would not have my reserved vehicle available. It was not a problem for me, as this was just a two-day rental because my car was in the shop, so I willingly took a smaller SUV. My check in later that day happened to be with the store manager, and she was pleasant and reasonably efficient. She took me out to show me the car, and specifically pointed to the gas gauge and said you can see it is full. Although there was a tiny yellow line at the top, I assumed for this vehicle, which was a Jeep Cherokee, that was standard for a full tank. I drove the car one day out of the two days, and returned it on the second day after filling the tank. Because I had driven so few miles, the tank-fill shut off at a gallon and a half of gas, which was full. When I then returned the car to Avis, the clerk looked at the gas gauge and said it didn't look full, because it had the same yellow line at the top. I showed him my receipt, and because my receipt from Kroger's had the date, but no timestamp on it, he proceeded to say there would be refueling fees because the tank was not full. End of story, I spent 10 minutes arguing with the clerk and got nowhere. Manager came out, checked the car and came back and said it's full and checked me out. No apology, no pleasantries, just sent me on my way. A total scam to try and get me to pay a refueling fee on a completely full gas tank. I will never go to this Avis location again. I hate to leave a poor review, but sometimes the public just needs to know the real scoop on a scam store.

My friend wanted a spoiler on her car. so I didn't hesitate to call Mr Car Shine. He got her in…read morequickly, put her spoiler on and it looks great. The spoiler really enhanced the loo of the car. She loves it and she loved the service she receive. The owner is always so friendly and lady on the office is very friendly also . I will always use & refer Mr Car Shine. Give them try, you'll be glad you did.

After a minor fender bender on June 29, 2025, I chose Mr Car Shine Body Shop to repair the damage…read moreto my F150 pick up. The insurance company offered under $5,000 for damages that - in the end - total over $10,000. Ali took me through the estimate, and explained in a simple, no nonsense way why there was such a difference between the Insurance estimate and the body shop estimate. Not only did he put me totally at ease, the folks at Mr Car Shine Body Shop (big shout out to Donna and Samantha) handled the entire negotiation process with the insurance company. Ali under promised the work, and greatly exceeded final product. They even loan me a free loaner car! There is no question who I will be using for body repair for future need! Thank you! Steve Thompson

Great costumer service , awesome inventory And honest…read moreservice Plus a lot financial options for everyone

We purchased a vehicle we were told cost $12,000. With taxes, added warranty costs, it ended up…read morebeing $22,500! Romeo, the representative, completely took advantage of us to charge a much higher rate than we were verbally quoted. This is lying, cheating and stealing from a customer, simply because said customer has a high credit rating. Be careful, and check everything if you purchase a vehicle at this place. Representstoves are totally unreliable, and cannot be trusted at their word!

lady working there seemed grouchy..i called to let them know i would be 1 hr late ..got charged an…read moreextra $85 dollars... will never rent there again..

An excellent car wash when I cannot do it myself!! They are very thorough!!!…read more My car looked fantastic when they were done... a perfect spot to go even if you can do it yourself!!

They spent an hour and a half detailing my vehicle, that hadn't been detailed in over six months…read more They organized my trunk area....found items from under the seats that had been missing. Dressed the wheels, leather seats and dash to offer some protection before full swing summer starts!! Should have taken before pictures.