I went in for a pickup this morning. There was no line, no wait, the process for picking up was…read moresmooth, and it didn't take long to get the rental. A few seats are in the waiting area if you have to sit a bit for your rental. The rental is nice and clean

If you need to file a complaint on this branch, here's the corporate number 314-512-5000. They…read morereceive complaints and forward them to the regional supervisors. You will then be contacted by those supervisors for a follow up. Do not rent from this location and here's why. 1. Prior to receiving the car, I was asked if I had insurance. I said yes, then I was asked if it's liability or full coverage. I said it may be liability. I was then asked who's my insurance carrier and I advised progressive. I was told that they can give me a phone number to call and check, it only takes a few seconds. I told them I don't have the time, I'm in a rush. I asked if I needed to provide proof of insurance and I was told I have 2 options: provide proof or purchase DW. I then probed a bit, asking if it's truly required since the site says optional and I was told that if I can't provide proof of full coverage insurance then I must add on the damage waiver. Under this circumstance and being limited on time, I agreed to add on DW since I didn't have a choice. I was literally told those were my only to options to proceed with this rental. I rent from enterprise all the time and this was my first time being forced to purchase their insurance. I decided to do my research and learned, it is optional. I called the branch to further discuss and later found out the person who checked me out was the manager. Her name is Molly and she stood firm on her stance - saying it was optional. This is a lie. I know what I was told, I remember everything verbatim. I asked if she'd like to remove the coverage or if I should speak to corporate and she said to speak to corporate. I immediately called corporate to file my complaint and waiting to hear back. Outside of being forced to add on DW, the car wasn't cleaned properly. Seats and windows were dirty. I have pictures. 2. I reserved a compact car and when I arrived, I received an intermediate sedan which is a lot bigger than what I'm used to driving. I asked if they had anything smaller and was told no, that's all they have. There was a slight price difference however, I was not required to pay that additional amount since I had no choice in the upgrade. 3. Outside of my concern - I overheard the persons conversation in front of me. They said their car smelled of smoke. Molly (Manager) advised that they are short staff and didn't have time to properly clean the car. She asked the customers how can they make it better, just tell her what they think they deserve to make it better. I find this ironic given the fact that now that I have an issue, the solution is completely different. It's important to note that us customers are of different race. 4. I received the car with 357 miles but was told to return it on full. When we rent a car and don't pre-pay fuel, we are only required to return the car with the same exact mileage that we received it on. The manager tries to use every excuse to nickel and dime the customer. All in all, I'll never rent from this location again. The manager is a liar and doesn't know how to properly manage a store. I'll be returning the car soon, I have tons of pictures and videos incase she tries to add on additional chargers based on my response to the situation. Avoid this location at all costs. Update: I returned the vehicle and it's no brainer, I was charged a refueling fee. Very funny because before leaving initially, Molly said to me "bring the car back on full" however I noticed the car was NOT on full when I got it. It was at 357 miles. I returned the vehicle at 374 miles. On my paperwork, it says full but my videos taken on the lot says different. Molly need to lose her job immediately.

Id stay away if were you…read more super rude staff they definitely act like your business isn't wanted.

Great service. Thank you for pleasant experience! The lady was helpful via phone and the car was…read moreclean which is important for me!

Daisha was super helpful from the beginning of pick up to the drop off of the car she made…read moreeverything super simple! She will be the reason I will come here and reefer people.

When I came in here it was empty, but it still took 40 minutes to get my rental. I was told that my…read morecar had a full tank of gas, but it was about an eighth of a tank shy. Also, the front seats were really gross and dirty and this is a long-term rental so I'm disappointed and will probably try to swap it out. overall, I would avoid this location. The Lovefield airport location is a million times better.

Wow, everyone was so friendly, everything was super fast, and the whole process was really well…read moreorganized. The car was also clean, which I appreciated. I had such a smooth experience and I'll definitely use them again.

Probably one of top three worst customer service experiences I've ever had to deal with. I was on…read morevacation (I had a rental car from Alamo already while I was on this vacation) when my cousin passed away and I had to fly to Dallas. I booked another car from Alamo for seven hours to attend her funeral. Once I arrived I was informed because I had already had a reservation for a car in another city I could not rent another in Dallas. They made zero exceptions to their "rule". Thanks for nothing Alamo. Luckily due to absolute TOP NOTCH service from their competitor next door I was only a few minutes late to her service. The competition went out of their way to find a car (they didn't technically have any) and let me have it for a few hours.

This location at DAL is absolute horrible! The phone has…read morebeen busy for two days and their website is incorrect. The website is noncommittal about early drop off I had a 6:10 boarding time, so I needed to drop off at 5:15 AM Customer service told me the day before I cannot drop off before 6 AM when they open per the website. I had to pay $150 to drop off at DFW. When I arrived at DFW, I found out from the manager that they do have an early drop off at DAL from 4:30 AM to 6 AM! Would be nice if Avis updated their website, get customer service to give correct information and get this location answer the phone!

Overall had a fine experience here picking up an online rental. The employee at the desk appeared…read moreto have no idea that I made an online reservation over a week in advance. I would recommend calling and making sure there won't be any issues with your reservation. Luckily for me, they had a model left of what I wanted so crisis was avoided. Otherwise, pretty much a normal rental car experience.

The people here are incredibly fair and will treat you right. I had reserved a truck for moving and…read moreunfortunately, the truck had not yet been returned when I arrived. The individual who had rented it, had decided not to return on time (not Enterprise's fault). They gave me a mini-van instead hoping it would work for my moving needs, but it was just a bit too small for some large items. Because of this inconvenience, they allowed me to rent the truck the following day free of charge. Thank you, Inwood team!

Was sent to here by the insurance due to a collision…read more The employees: They are EXTREMELY friendly and professional. Esp that black guy (whose name I didn't catch. Sorry.) with the "yes sir, no sir." He was so polite and it is very hard to find in Dallas these days. The girls there were also very polite. They were even accommodating to my needs. The car's quality: The car's quality was good. No issue. The car's CLEANNESS: Oh helllllll no! The moment I put my hands on the steering wheel I felt it was oily and sticky, the center arm rest part where my right elbow touches was also sticky. Then the same night during sleep my ear was itching so I wake up and look at the mirror and it was inflamed! (INFO: My ear has eczema, so it has compromised skin to begin with; therefore, it doesn't take bacteria well.) Then I recalled I was touching my ears with the hands that I touch the steering wheel with. So the next day I learned my lesson and wiped down the steering wheel with 75% alcohol wipes. And LORD BEHOLD! It was so dirty! So dirty that it took multiple wipes to get it to not turning black. And the steeling wheel felt dry and clean again after all the wiping. The charges: No surprise charges, inspection was smooth. I will use Enterprise again BUT I will bring disinfecting wipes........

Arrived around 9:30am, no long lines, they got me in and out really quickly…read more Huge shoutout to tony, I think they were running out of cars in the class I selected so he gave me a free upgrade! Docking a star because they do try to mislead you into prepaying for fuel but it's a scam because you pay for the full tank regardless of what you return it at.

If an establishment can't take a certain card, it's one thing but this place was downright rude…read moreabout it. Premium amex cards (gold, platinum and centurion) let you customize how your name appears on the card - you can put literally whatever you want there. My nickname is two letters off from my legal name. I was nothing but polite about it, I've rented from enterprise with my gold card many times with no problem. Manager at this location repeatedly implied that the card was stolen. "Card has to be in your name" Premium amex cardholders: We partner with Hertz your hertz gold account should be upgraded to five star upon linking and you should be offered upgraded reservations too. Also the staff at hertz should treat you with kindness rather than treat you like dirt.

The customer service was trash, I did my check in online, and it gave me the option to change my…read morepick up time so I put in to have my pick up time changed to 4 PM which is an hour before my initial time. I pulled up to the location and I see a couple of cars outside so I go in to inquire about my rental and he tells me it's not there yet. That was a LIE, because an hour later at 5:15 he goes to tell me my pick up has arrived and gives me the car to one of the cars that was sitting in front the whole time. Very unprofessional of them. Don't get me started on the return process.

I bought a card from this place for 15 years and never had a issue until now. I bought a 2020…read moreNissan pathfinder and I had problems since I bought it.

Mrs. Fenwick I used to be an operations manager for…read moreAvis/Budget, when customers had a complaint, they were listened to and treated with respect. This has not been my experience. When I booked my two reservations the customer service agent was very helpful and I paid at the time of booking. Things took a turn at drop off, my reservation was for 24hrs from 1pm-1pm the following day at another location. When I arrived, the location closed at 12 noon (Saturday), however the front desk employee was there, I advised him that I had a 1pm drop off time, he instructed me to drop the keys off in the key drop box near the door. So, I did later to find out that they charged my card for an additional day on 9am the following Monday morning. My second reservation was to pick up my vehicle from the same place I ended my first reservation at. When I arrive that following Saturday for pick, the same employee was there behind the counter. (Before I go on, after I made my initial reservations, I needed to an adjustment to the drop off day on the second reservation but was unable to reach the office. Customer service that I make the adjustment at pickup). So, I arrived to pick up the vehicle and spoke with the agent at the service desk about needing to make a slight change on the drop off day and time as I had an early flight the next morning out of Love Field. The agent said, "since the drop off time was still within the 24-hour rental period I would not receive and additional day charge unless the vehicle was dropped off after the initial pick-up time, which is 9am". I signed the papers and went out to the vehicle; it was a new vehicle covered in dog hairs. I went back inside the location, the agent said the detailer wasn't there, but he would take care of it and he did. My family and set off on our four-and-a-half-hour ride back to Dallas from our wonderful family cruise. We filled the gas tank in Rice, Tx and preceded to my daughter's house. The next morning my husband and I headed off to the airport for a early flight. We stop at the 7/11 on 6748 Shadybrook Ln to top off the gas before we arrived at Budget car rental garage for early drop off as instructed on their website at 5:15am. I was pleased and grateful that they provided shuttle service to the airport, I tipped the driver a made it to my flight with no issues. I thought to myself, all in all we had a great trip! But when I looked at my final invoices with Budget, I was charged for additional days on both reservations and fuel charge on my second reservation. I've called and spoke with customer service, the first agent was helpful but the call was dropped while in transfer. Everyone I've since has been ......I just don't have words I want to like type to explain. They have requested that I send proof that I filled up the gas. Lastly, they recharged my card for the same amount I paid at the time of the reservation. I used this company because I use to work for them.

Entry to the facility at Love Field for pickup of a rental vehicle is closed with a heavy chain and…read morepadlock. No other entryways to the facility permit personal vehicles. There is no staff visible outside to direct the customer, it's just based on vibes - bad ones. Third World level service. Zero stars.

Zipcar is worst place to rent a car. There cars dirty and have mechanical issues also. They have…read morethe worst customer service I have ever used. Don't use them.

This is hy far the worst company i have ever done business with. to top it iff customer service…read morethretened to end my membership with them if i continued to press the issue that was not resolved. I rented a car from zipcar to make extra money for christmas the car i received was full of drug parafanelia and smelled like smoke with the gas light on i received it in this condition almost 45 minutes later than i reserved. zipcars response Refund request (#14859374) assigned agent Petra Assigned agent How would you rate the support you received? Good Bad What is the main reason you are unsatisfied? Add a comment about the quality of support you received (optional): Update ticket requester Clifton Watson December 13, 2024 at 12:52PM Hi Clifton, Thank you for reaching out to us with your account concerns. I can see that you received communication regarding this issue previously. We let you know of our decision and we consider the matter closed and will not be able to communicate further on this issue. Please be aware that continuing to push back on this resolved issue may cause your account to be reviewed for viability and closed if deemed appropriate. I apologize for any inconvenience. Thank you, I hope that no one else has an experiance like i did and this is the only way i know to help you make a decision.