I went in for a pickup this morning. There was no line, no wait, the process for picking up was…read moresmooth, and it didn't take long to get the rental. A few seats are in the waiting area if you have to sit a bit for your rental. The rental is nice and clean

If you need to file a complaint on this branch, here's the corporate number 314-512-5000. They…read morereceive complaints and forward them to the regional supervisors. You will then be contacted by those supervisors for a follow up. Do not rent from this location and here's why. 1. Prior to receiving the car, I was asked if I had insurance. I said yes, then I was asked if it's liability or full coverage. I said it may be liability. I was then asked who's my insurance carrier and I advised progressive. I was told that they can give me a phone number to call and check, it only takes a few seconds. I told them I don't have the time, I'm in a rush. I asked if I needed to provide proof of insurance and I was told I have 2 options: provide proof or purchase DW. I then probed a bit, asking if it's truly required since the site says optional and I was told that if I can't provide proof of full coverage insurance then I must add on the damage waiver. Under this circumstance and being limited on time, I agreed to add on DW since I didn't have a choice. I was literally told those were my only to options to proceed with this rental. I rent from enterprise all the time and this was my first time being forced to purchase their insurance. I decided to do my research and learned, it is optional. I called the branch to further discuss and later found out the person who checked me out was the manager. Her name is Molly and she stood firm on her stance - saying it was optional. This is a lie. I know what I was told, I remember everything verbatim. I asked if she'd like to remove the coverage or if I should speak to corporate and she said to speak to corporate. I immediately called corporate to file my complaint and waiting to hear back. Outside of being forced to add on DW, the car wasn't cleaned properly. Seats and windows were dirty. I have pictures. 2. I reserved a compact car and when I arrived, I received an intermediate sedan which is a lot bigger than what I'm used to driving. I asked if they had anything smaller and was told no, that's all they have. There was a slight price difference however, I was not required to pay that additional amount since I had no choice in the upgrade. 3. Outside of my concern - I overheard the persons conversation in front of me. They said their car smelled of smoke. Molly (Manager) advised that they are short staff and didn't have time to properly clean the car. She asked the customers how can they make it better, just tell her what they think they deserve to make it better. I find this ironic given the fact that now that I have an issue, the solution is completely different. It's important to note that us customers are of different race. 4. I received the car with 357 miles but was told to return it on full. When we rent a car and don't pre-pay fuel, we are only required to return the car with the same exact mileage that we received it on. The manager tries to use every excuse to nickel and dime the customer. All in all, I'll never rent from this location again. The manager is a liar and doesn't know how to properly manage a store. I'll be returning the car soon, I have tons of pictures and videos incase she tries to add on additional chargers based on my response to the situation. Avoid this location at all costs. Update: I returned the vehicle and it's no brainer, I was charged a refueling fee. Very funny because before leaving initially, Molly said to me "bring the car back on full" however I noticed the car was NOT on full when I got it. It was at 357 miles. I returned the vehicle at 374 miles. On my paperwork, it says full but my videos taken on the lot says different. Molly need to lose her job immediately.

Great service. Thank you for pleasant experience! The lady was helpful via phone and the car was…read moreclean which is important for me!

Id stay away if were you…read more super rude staff they definitely act like your business isn't wanted.

I do not have enough words to express hw amazing Titus is! He continuously went above & beyond for…read moreme, as I was leasing from this location for over six consecutive months.

Daisha was super helpful from the beginning of pick up to the drop off of the car she made…read moreeverything super simple! She will be the reason I will come here and reefer people.

We always book rental cars through costco travel. Even though Alamo wasn't the least expensive we…read morechose them as you get to pick your car from the car class you booked. The shuttle driver was nice and dropped us off right out front. Despite having Enterprise, National and Alamo on the building and what looked like 3 doors they routed us all into one building/office. The clerks made short work of the line. I was asked about my insurance company (not sure if that is new to rentals or just to Alamo or Texas) but they didn't harass me about declining coverages. They also asked my deductible. The staff assisting me was nice (I told her I wanted to go to Buc-ee's and she asked where we were staying and googled the closest one for us. I also told her I was excited Texas had Quik Trips and she told me there was one right up the street. I asked about tolls and was told "oh yeah all our cars are equipped for tolls." I didn't see the toll transponder I have seen in other major cities with lots of toll roads so I didn't think anything of it. We did not take toll roads our first day. I asked the people we knew who lived in texas what their toll tags looked like as I could not find it on the car (found out it is a T in an orange circle says toll tag or something like it). Basically told us to suck it up and take toll roads, fees be damned (because what can you do?). I was pissed and anticipated a large toll bill (and I mean it was a lot for 4 days but at least Alamo doesn't gouge you on the "fee administration" of the tolls like other places). We returned the rental car 1/2 and got the toll bill today. Tolls were $58.62 for 4 days and the service charge was $19.80. I don't understand how people afford to drive in texas if you can rack up a $60 toll bill in 4 days but my husband said they can afford it because gas is so cheap. Ok so after gas station talk we went out to pick out our car. There was a good amount of standard SUV's (our rental class) and we were told to pick. We were walking up and down the aisle trying to decide what to pick and a staff asked us several times if we needed help. We picked a black Ford Edge which was pretty new (only 4500 miles!) that was nice. It fit all our luggage and passengers. It had dual climate control, heated seats and the giant screen that paired well with my husband's android. It was a great car to tool around in the 5 days we were there. We had to gas it twice and when my husband said gas was $37 I was like "how small is the tank?" but gas was only $2.49 Gassed it before return and it was $7 We had no issues returning the car as we put in the address on our rental contract and there were signs. We got there when a shuttle was about to take off but they waited for us! Shuttle driver was super helpful loading bags and getting us to the airport safely and timely. I would rent from this Alamo again if in the area and will likely rent from Alamo in the future.

Probably one of top three worst customer service experiences I've ever had to deal with. I was on…read morevacation (I had a rental car from Alamo already while I was on this vacation) when my cousin passed away and I had to fly to Dallas. I booked another car from Alamo for seven hours to attend her funeral. Once I arrived I was informed because I had already had a reservation for a car in another city I could not rent another in Dallas. They made zero exceptions to their "rule". Thanks for nothing Alamo. Luckily due to absolute TOP NOTCH service from their competitor next door I was only a few minutes late to her service. The competition went out of their way to find a car (they didn't technically have any) and let me have it for a few hours.

I live a block away from this location & rent frequently. Heinrick and his staff are always…read moreincredibly friendly and helpful. The cars are clean, the service is fantastic, and I'm in and out quickly. Renting from him is like renting from a friend. :) If you're staying in Downtown Dallas & need to rent a car, this is absolutely the best place to go.

Overall had a fine experience here picking up an online rental. The employee at the desk appeared…read moreto have no idea that I made an online reservation over a week in advance. I would recommend calling and making sure there won't be any issues with your reservation. Luckily for me, they had a model left of what I wanted so crisis was avoided. Otherwise, pretty much a normal rental car experience.

Customer service was great! Everyone was so nice! They picked me up from the auto shop I was at and…read moredropped me off when I returned the car. They were quick and it was an easy process. The car was clean and ran great. I think the woman that helped me out might have been named Amaya and she was so nice!

The absolute opposite of their " goal" to give every customer a great experience. I was on hold for…read moreover ten minutes and then was disconnected. After several minutes of being on hold again, I got a very rude representative. "At enterprise, everything we do; we do with our standard of care" if their standard of care is bottom of the barrel, then this location is best in class!

Quick check in, friendly staff and clean cars. Upon checkout I had Tate the great and he was…read morefriendly, kind and attentive. When I returned the vehicle I had Renee he was funny, Kind and personable. Great team and great experience.

i accidentally left my apple watch in the rental car they gave me. when I noticed that it was…read moremissing I immediately contacted them and submitted a lost item claim on their claim website. My phone was showing me that my Apple Watch was located by GPS at enterprise still when they emailed me back and said that they were not able to locate my watch. I tried to submit another lost item claim, but apparently there is a 60 day limit on how you could report an item lost, which is absurd. That watch was expensive and I need it back. also it is IMPOSSIBLE to get an american on the phone that is acutally present at the location, they route the call overseas every time. good luck you will need it.

The customer service was trash, I did my check in online, and it gave me the option to change my…read morepick up time so I put in to have my pick up time changed to 4 PM which is an hour before my initial time. I pulled up to the location and I see a couple of cars outside so I go in to inquire about my rental and he tells me it's not there yet. That was a LIE, because an hour later at 5:15 he goes to tell me my pick up has arrived and gives me the car to one of the cars that was sitting in front the whole time. Very unprofessional of them. Don't get me started on the return process.

I bought a card from this place for 15 years and never had a issue until now. I bought a 2020…read moreNissan pathfinder and I had problems since I bought it.

Mrs. Fenwick I used to be an operations manager for…read moreAvis/Budget, when customers had a complaint, they were listened to and treated with respect. This has not been my experience. When I booked my two reservations the customer service agent was very helpful and I paid at the time of booking. Things took a turn at drop off, my reservation was for 24hrs from 1pm-1pm the following day at another location. When I arrived, the location closed at 12 noon (Saturday), however the front desk employee was there, I advised him that I had a 1pm drop off time, he instructed me to drop the keys off in the key drop box near the door. So, I did later to find out that they charged my card for an additional day on 9am the following Monday morning. My second reservation was to pick up my vehicle from the same place I ended my first reservation at. When I arrive that following Saturday for pick, the same employee was there behind the counter. (Before I go on, after I made my initial reservations, I needed to an adjustment to the drop off day on the second reservation but was unable to reach the office. Customer service that I make the adjustment at pickup). So, I arrived to pick up the vehicle and spoke with the agent at the service desk about needing to make a slight change on the drop off day and time as I had an early flight the next morning out of Love Field. The agent said, "since the drop off time was still within the 24-hour rental period I would not receive and additional day charge unless the vehicle was dropped off after the initial pick-up time, which is 9am". I signed the papers and went out to the vehicle; it was a new vehicle covered in dog hairs. I went back inside the location, the agent said the detailer wasn't there, but he would take care of it and he did. My family and set off on our four-and-a-half-hour ride back to Dallas from our wonderful family cruise. We filled the gas tank in Rice, Tx and preceded to my daughter's house. The next morning my husband and I headed off to the airport for a early flight. We stop at the 7/11 on 6748 Shadybrook Ln to top off the gas before we arrived at Budget car rental garage for early drop off as instructed on their website at 5:15am. I was pleased and grateful that they provided shuttle service to the airport, I tipped the driver a made it to my flight with no issues. I thought to myself, all in all we had a great trip! But when I looked at my final invoices with Budget, I was charged for additional days on both reservations and fuel charge on my second reservation. I've called and spoke with customer service, the first agent was helpful but the call was dropped while in transfer. Everyone I've since has been ......I just don't have words I want to like type to explain. They have requested that I send proof that I filled up the gas. Lastly, they recharged my card for the same amount I paid at the time of the reservation. I used this company because I use to work for them.

You have to take a shuttle from the airport to the rental location. The location is hot and muggy…read moreand there is a leak in the ceiling which really makes it look trashy. We did not have the best experience. The service was not exactly up to the normal. When a customer asks a question there should be an answer. Twice the woman was short with us and then walked away and said she wasn't going to assist. She did return and help us and even though we mentioned the upgrade we had to ask for a second time. Once we got the car it smelled horrible of urine. Return went very well. That team was super nice.

Zipcar is worst place to rent a car. There cars dirty and have mechanical issues also. They have…read morethe worst customer service I have ever used. Don't use them.

This is hy far the worst company i have ever done business with. to top it iff customer service…read morethretened to end my membership with them if i continued to press the issue that was not resolved. I rented a car from zipcar to make extra money for christmas the car i received was full of drug parafanelia and smelled like smoke with the gas light on i received it in this condition almost 45 minutes later than i reserved. zipcars response Refund request (#14859374) assigned agent Petra Assigned agent How would you rate the support you received? Good Bad What is the main reason you are unsatisfied? Add a comment about the quality of support you received (optional): Update ticket requester Clifton Watson December 13, 2024 at 12:52PM Hi Clifton, Thank you for reaching out to us with your account concerns. I can see that you received communication regarding this issue previously. We let you know of our decision and we consider the matter closed and will not be able to communicate further on this issue. Please be aware that continuing to push back on this resolved issue may cause your account to be reviewed for viability and closed if deemed appropriate. I apologize for any inconvenience. Thank you, I hope that no one else has an experiance like i did and this is the only way i know to help you make a decision.