Zipcar is worst place to rent a car. There cars dirty and have mechanical issues also. They have the worst customer service I have ever used. Don't use them. read more

This is hy far the worst company i have ever done business with. to top it iff customer service thretened to end my membership with them if i continued to press the issue that was not resolved. I rented a car from zipcar to make extra money for christmas the car i received was full of drug parafanelia and smelled like smoke with the gas light on i received it in this condition almost 45 minutes later than i reserved. zipcars response Refund request (#14859374) assigned agent Petra Assigned agent How would you rate the support you received? Good Bad What is the main reason you are unsatisfied? Add a comment about the quality of support you received (optional): Update ticket requester Clifton Watson December 13, 2024 at 12:52PM Hi Clifton, Thank you for reaching out to us with your account concerns. I can see that you received communication regarding this issue previously. We let you know of our decision and we consider the matter closed and will not be able to communicate further on this issue. Please be aware that continuing to push back on this resolved issue may cause your account to be reviewed for viability and closed if deemed appropriate. I apologize for any inconvenience. Thank you, I hope that no one else has an experiance like i did and this is the only way i know to help you make a decision. read more

Liars and fee hustlers the cars are decent but they will find a way to fee you and they will have some app issues effectively failing your transactions after you've already completed the transaction then become your card and make you pay late fee for failing to extend they might also lie and advise to not bring the car in but then penalize you for it big time they say 200 miles per trip well a trip is each day rental they won't sum the aggregate of them up.just charge you for overage I am currently suing this company in small. Claims court soon stay away get a regular car dont spend thousands like I did with these disrespectful scum fools read more

Just left. Paid for $18 basic plus wash. My car is still very dirty on the outside. AND it actually shut off while I was inside the wash lol. I had to shift my car from N to DRIVE and slowly drive myself out of it. What a joke. read more

If I could give Zipcar 0 stars I would. Zipcar (knowingly) gave me a car that had an almost dead battery. I now have no form of transpiration and they are not giving me a different car. Do not use Zipcar. Find a different company. read more

I can't believe that someone has not sued Zipcar in a class action lawsuit yet. I have(had) the basic plan where the Zipcar member pays a higher hourly fee for rentals with no monthly fee. This works for many members who infrequently need a car. Zipcar recently sent out a spam looking email stating that they've taken the liberty to switch me to a paid monthly account whereby they would charge me a monthly fee, even without using their cars. I did not authorize this and I can't believe that their management team thought that this was a viable way to do business. Furthermore, the only way to cancel your membership is to call them. Their number is busy for hours and now that I've gotten through I'm presently on hold. This is corrupt behavior to change a membership for someone (that results in monthly fees) without them signing up for it. I'm thinking that they will lose whatever loyalty they had out of this move. (I know I will never use them again) I reported Zipcar to the better business bureau and they never apologized or even acknowledged their shady antics. They provide a bizarre word salad answer that makes you wonder how they got so out of touch with reality. read more

I have been a Zipcar member since they arrived in Dallas and started the pilot program. The Zipcar pilot program with the City of Dallas continues to grow. Through June 30 another 184 new members joined in the second quarter of 2015, and in June Zipcar launched two vehicles at the Dallas Farmers Market. 30 vehicles are now located in Downtown, Uptown, Oak Lawn, and at Love Field. According to Zipcar: "Industry studies have shown that each car share vehicle can support the reduction of 15 personally owned vehicles, so the current Zipcars in service through the City of Dallas and DART represent as many as 450 personally owned vehicles taken off the road." I support the concept and until recent I have always had a good experience with Zipcar. However, on our most recent experience the car was beyond filthy. The front passenger seat was covered with dried soft drink and ramen noodles. The outside of the car appeared to not have been cleaned in weeks. Very disappointing. I reported the problem to Zipcar, but was only greeting with automated recordings and auto-generated emails. Cost of this Service compared to other providers (Enterprise, Avis, etc): D- Selection of cars: A Cleanliness and quality of cars: F While I support the Zipcar concept -- I cannot recommend this company in Dallas at this time. read more

UPDATE: Within a day of my previous review on May 8th, ZipcarDFW reached out to me. Nathan, in particular, earnestly wanted to understand further details of my complaints. In the past 2-3 weeks I must say that all my concerns regarding Zipcar numbers, availability, cleanliness and website issues regarding downtown have all been rectified. I have to say that I am truly impressed by the attention to customer concerns and the quick improvement of the services provided. The Zipcar service in downtown Dallas has returned to the levels I had grown accustom. I am once again a happy Zipcar customer. A big thanks to Nathan and ZipcarDFW! read more

Yes, I am a fan. I was traveling to Orlando for the weekend the following day and I really needed a car while in Orlando. Before signing up I made a call to the local Zipcar office to make sure I could pick up my Zip CARD before my flight, instead of having it mailed out to me. When I called the office I left a voicemail and within an hour I get a call back from Megan. Megan was awesome, she explained how the entire Zipcar program worked and we scheduled a time for me to pick up my card the next day. She knew Downtown Dallas parking sucks, so when I arrived, I called her and she had my card ready and set up. She even came downstairs to meet me and just hand the card over to me. When I arrived in Orlando at MCO, I went to the lower level and called for the shuttle to pick me up from the airport and they drove me to the Zipcar parking lot. I used my Zip card to unlock and was on my way! Daily rates can be a little high, but Megan hooked me up with a promo code for a discount :) This was so so simple! Everyone loves simple! I absolutely recommend for anyone who needs a last minute rental car, this isn't a luxury car rental company. It's just a plain and basic no-frills car rental company! read more

If I could leave ZERO stars I would I was recently made aware of a citation charge that a Zipcar vehicle received on my campus, apparently during my reservation. When I received the ticket email, it was 3/23/16 and the citation was issued on January 14, 2016. The citation shows a PICTURE of the Zipcar PARKED in its proper place IN FRONT of the ZIPCAR sign. I have called Zipcar trying to explain that I should not be issued or charged this citation because 1)They took too long to tell me about it, I was not handed this citation in my hands, the car received it after I RETURNED IT 2)Zipcar paid for the citation without enough time for me to dispute it with my university, I was not even aware the car was ticketed two months ago because like I said I RETURNED the car. It was no longer my responsibility, plus it was in its proper place! Ive been hackling with Zipcar for two days and they only tell me that since Zipcar already paid for it I cannot dispute the ticket, even though it wasn't my fault, I have picture proof the car was in the right place to NOT get ticketed. I was told my dispute had been sent to the Dallas office since I live in Arlington, but I just need to get some help regarding $80 that is practically being stolen from me before I contact a lawyer read more

I used ZC today. First, the tank was totally empty. Now even a single white bar showing remaing fuel on the dashboard. Secondly, when I received my summary by emyail, it showed I returned the car 10 minutes after my scheduled return time. Not true - I parked almost exactly at 2:30 PM. Finally, anout three or four days ago, I attempted to contact your corporate offices. The recording offered the option of getting a callback. I opted for that convenience, but NEVER received a return call, that day or the next. Not good. read more

Sucks! You can't get it shipped to anything else but your billing address and your billing address must match the one on your credit card statement. So if you're working away from home and need a temporary car, you're out of luck. You think they cater to people in this situation, but nope. Still had to pay the 25$ application fee for nothing. Also in dallas you have to return the car to the spot you found it. So even if you do manage to jump through all the hurdles of getting a zipcard and getting approved, it's not worth it. Just Uber. Seriously? 25$ application fee + 7$ monthly fee + 8$ per hour. Why is this so complex?? read more

This review is not for the cars, but for the lack of service. Car sharing is an excellent idea, but customers should be able to reach someone when needed. I recently signed up for Zipcar hoping to use it on a day trip during a vacation. Since the website said I could call to pick up the card in an office I was hoping to get the card in time before I left out of town. I called and no one answered. I left a message with my name, number, and request. No one called me back ever. I did end up getting the card in the mail, but not in time for vacation. read more

Not sure what is going on with Zipcar Dallas, but the quality is far less then my experiences in other cities. The vehicles are not kept up at all. Many times the cars and trucks I have rented have been beyond filthy, both on the outside and inside. The kind of filth you acquire on a car when it hasn't been checked on in weeks. Side view mirrors that don't work, vehicles with license plates missing, vehicles that look like they have been in a demolition derby (Mustang Convertible at 17seventeen). I would really love to meet the regional manager for Dallas, take him/her around and show exactly how this fleet of vehicles are not being maintained. I understand that with multiple people using the same vehicles, there may be some issues. That is still no excuse for vehicles that are dirty, beat up, smell like smoke, and have problems that would make them illegal to drive on the streets. The cars in Chicago (where I moved from) are in much better condition and they get used all of the time in some pretty harsh conditions. read more

I haven't even used them yet and I'm already over them. I signed up through my company who is based out of Seattle, I'm in Dallas. I called right after applying to update the shipping address so it could come directly to my office. The guy on the phone assured me it would be taken care of. 2 days later I get a tracking number for my card saying it's been shipped to Seattle. I messaged them on Facebook then called them the next morning. The first guy told me that UPS was wrong and the shipping information was incorrect....I gave him the benefit of the doubt and called UPS to confirm that it was being shipped to Seattle. I then called ZipCar AGAIN to try and get a new card sent to my actual address. The guy said he would send my request to the Member Services Team which would take 1-2 business days then they would send a new card which would take 3-7 business days. I asked to speak with a supervisor(Carla your ROCK) and she assured me that I would get my new card on time.(I needed it by Monday) I several hour later to get the tracking number so I could confirm that it was sent to the right address and guess what....it still wasn't sent. I'm just confused on why they are making it so difficult for me to get started... read more

They have really bad service. They keep cancelling and changing your reservation. They don't value other's time and money and the service is simply horrible. If you call the call center, they are very rude and they hang up your phone if you are complaining. read more

I have had a horrible experience with Zipcar. I am a freshman in college and live halfway across the country, so brining my car to school was not an ideal option for me. I decided to invest in getting a Zipper account because the student discount seemed very economical for me. Unfortunately I was not prepared for the mental toll that my Zipcar experience would have on my well being and the well being of my bank account. First off the zip cars that were provided on my campus were infested with bugs and not kept clean. In Zipcars defense the cars were being used by primarily college students, but the fact that the cars were not being cleaned was quite concerning considering that we are in a pandemic. My first annoying encounter with Zipcar was when I had an appointment to use the car (got sent a receipt and everything) yet when I went the the car my app said I had no ride scheduled. I then proceeded to spend 20 minutes trying to track down the phone number to contact Zipcar. Then I spent another hour on hold, to finally be told by Zipcar that their app had glitched. Luckily for me they were able to reschedule my ride for the next upcoming hour because the car was available. I was annoyed that I wasn't contacted by Zipcar letting me know that there was a glitch in the system and that I was the one who had to seek out information. Bottom line very poor communication skills on their end. My next issue happened within two weeks of the first incident. I had scheduled my zip car then waited in the parking lot for 30 minutes because the person who had the car before me was late to return the vehicle. Now I know that Zipcar has no way of forcing drivers to return cars on time, yet I was very upset by the fact that I was never compensated for the 30 minutes I was never in the car. I called Zipcar once again, but after being on hold for over an hour I gave up. Now today, I was notified on my bank account app that I was charged $100 for an alleged hour late fee from Zipcar. This was the final straw. Not only did they charge me almost 15x the cost per hour, but they NEVER notified me in an email or on the app that they were taxing me a HUNDRED dollars for returning the car an hour late. May I add that they say you will get a late fee for returning the car late but in no way do they clearly state how much the late fee is. Now I never returned the car an hour late either but, hey have no was of you ending your trip on the app other then locking the car which my bad I forgot to do. In short Zipcar has a lot of work to do with their customer support and communication and I will no longer be supporting this company. read more