As other reviewers have said, the best part about this location is the staff! They really are very caring and sometimes they evolve into a floor show with all the activity and interaction.
Just a couple of things to be aware of: walking in, it is not imediately obvious that everyone must SIGN IN on a tiny little pad on the opposite side of where the service area is. So, when you walk in, what's the first thing you look for? Well, the service desk of course, so you head that way and get in line like you would anywhere. And then, about 25 minutes later another customer walks in and I guess they somehow know to go sign in and now they're in front of you! Yes, there is a small, not-very-noticeable paper taped above the pad stating "Sign In" with an arrow pointing down. But again, you're not even looking in that direction when entering. And all the people sitting around the perimeter of the room waiting their turn? They know you should have signed in but nobody tells you because they want to see how long you'll wait before figuring out the system. Then you sign in, take a seat and wait to watch the next victim guilelessly go stand in line.
Also, I guess through no one's fault, it takes a pretty good amount of time for each customer to be processed, so be prepared for that.
Also, you don't have to wait in line if you're returning a car. I feel like they need to add two really big huge signs on the wall saying "Sign In!" and "Car returns don't wait in line!"
I say all this only to save you, the customer, time and keep your blood pressure lower. And I still recommend the place--staff are hustling and bustling when I've been there and have really gone above and beyond to meet their customers' needs with effort and even a sense of humor! read more
