Staff/Owners were Awesome caring people went above and beyond to help me when making my purchase…read morefor my Lexus LS 500 wonderful customer service

I rented a car for 5 days i dropped off the car Tuesday 8/31/2021 and swift kept charging me…read moreeveryday after the car was returned. i called the office to let them know and they said they didn't have any record of it and they don't have time to talk about it due to customers in the office. Now I'm having to deal with my bank with investigation to get my money back. The customer service is terrible. I don't not recommend. The car I was loaned was dirty and it seemed to be someone extra car that was trying to make extra money it had soda stains and no windshield washer fluid to clean the windows. People are terrible these days

What a terrible experience I had this go around at enterprise that's connected to Town East…read moreCollision. Last time which was about 2 years ago I had my rental for about 6-8 months for hail damage yes that long just for hail damage would not recommend Caliber Collision off of 80 in Mesquite but had a great experience with Enterprise off of Military in Mesquite with Brandi, I believe that's her name. Had a reservation this time but went there and they had no car ready and they had to pull out a POS that was smoked out. Tried to go to Enterprise off of Military new crew and everyone was rude there and the manager did not want to trade in my car and told me to go back to the other Enterprise and they can find me a new fresh car, why? I'm already here. I go back get another car after an hour and it happens to have a nail in the tire, I get another car guess what another nail in the tire. I get another car and this one again is smoked out but luckily no nail in the tire. I drop off the vehicle because my vehicle is ready and nobody is in sight at 10:30 in the morning so I drop off the keys in the box. I remember I forgot something in my center console (brass knuckles and they are not illegal) the gentleman said there was nothing in the car left . Hanna said she didn't look through the vehicle but the older gentleman said it was only napkins in the middle. I let him know if you seen the napkins then you seen what else was in the console. He told me he was told to throw them away. Why would you not call the customer and let them know they were left in the vehicle. He went out the back door and cursed something under his breath and went in got them. I believe in my opinion the older man tried to steal them.

I never received any help from Enterprise Rent-A-Car at TownEast Ford in Mesquite. I just overpaid…read morethe rental because they canceled my return earlier than the date I actually returned the car. BUT TODAY - I got a bill in the mail for $80.70. The bill does not state why they are billing me an additional 80 dollars. It just says, there is an outstanding balance. I called Enterprise customer service, and they couldn't help me because this location is a 'neighborhood location'. What in the world is the problem? They can't do their own accounting, accurately? I am now going to have to call this location tomorrow, and argue, and end up filing an FTC or State's Attorney complaint....and it's upsetting. This has been my go-to rental agency for years.

Absolute trash! Find another location. I have rented from Avis all over the country and this is by…read morefar the absolute worst location I have ever seen. They had an entire room of people wait for 2 hours to pick up their cars to tell them they ran out. Mind you they didn't tell anyone beforehand, they let everyone wait knowing full well the situation. Trash customer service. Find another location. Not up to AVIS standards.

As other reviewers have said, the best part about this location is the staff! They really are very…read morecaring and sometimes they evolve into a floor show with all the activity and interaction. Just a couple of things to be aware of: walking in, it is not imediately obvious that everyone must SIGN IN on a tiny little pad on the opposite side of where the service area is. So, when you walk in, what's the first thing you look for? Well, the service desk of course, so you head that way and get in line like you would anywhere. And then, about 25 minutes later another customer walks in and I guess they somehow know to go sign in and now they're in front of you! Yes, there is a small, not-very-noticeable paper taped above the pad stating "Sign In" with an arrow pointing down. But again, you're not even looking in that direction when entering. And all the people sitting around the perimeter of the room waiting their turn? They know you should have signed in but nobody tells you because they want to see how long you'll wait before figuring out the system. Then you sign in, take a seat and wait to watch the next victim guilelessly go stand in line. Also, I guess through no one's fault, it takes a pretty good amount of time for each customer to be processed, so be prepared for that. Also, you don't have to wait in line if you're returning a car. I feel like they need to add two really big huge signs on the wall saying "Sign In!" and "Car returns don't wait in line!" I say all this only to save you, the customer, time and keep your blood pressure lower. And I still recommend the place--staff are hustling and bustling when I've been there and have really gone above and beyond to meet their customers' needs with effort and even a sense of humor!

Great service. Thank you for pleasant experience! The lady was helpful via phone and the car was…read moreclean which is important for me!

Id stay away if were you…read more super rude staff they definitely act like your business isn't wanted.

Will never use Hertz again. Was continuously charged on our card when our insurance was covered…read more They also have predatory practices with their "insurance and roadside assistance" practices.

Always a pleasure renting from this location. Having an AMEX card and being Hertz gold member…read morehelps! There's been a recent change in management so it was a little transition but now it's smooth sailing. They even updated the lobby area. It's conveniently located less that 15 minutes from my home. The staff is always friendly and helpful. I'm usually in and out quickly and most occasions they have want I need available on site.

Staff Chee VERY VERY RUDE the other agents were very helpful and I didn't explain stuff didn't get…read morecar I reserved and it wasn't ready when I arrived There wasn't any purpose of reservation is to avoid waiting and ensuring the right car

It would really make a better customer experience if the customer didn't have to call other…read morelocations to find a certain size of car. Consider updating your system to check other locations to make for a better customer experience.

Rented a car for a weekend trip. The process was simple, no hidden fees, and the car was in good…read morecondition. Made the trip much easier.

I had to go ahead and do a review even though I didn't rent a car from them. People are correct the…read moreowner is super nice. The first time I contacted them was when my only car went into the shop and I was in PANIC MODE. Enterprise and Hertz both wanted my first born child just to rent a car, but the owner here gave me a quick and easy quote. He even offered me a discount since I was driving local. Needless to say I figured out a way that I wouldn't need a rental car. My second visit here was when I was planning a road trip to Atlanta and I'd be darn if I was driving my personal car. Once again the owner was super nice. Since I was about to rack up some miles and I wasn't particular about the type of car, he cut me a small deal. I explained I didn't really need the deal, I was just glad he didn't need everything right on down to my kidneys as a deposit. I will admit they don't have a lot of luxury vehicles, but they do have decent cars. Their prices are pretty comparable to the big companies, but their minimal requirements are awesome! There needs to be more locations like these!

Can you explain how a "premium" reservation turned into a Chevy Equinox? The vehicle description…read morespecifically listed an Audi A3 or BMW 2 Series Gran Coupe as examples, which are luxury sedans, not a standard Chevy SUV. This was not a comparable replacement.

Awful rental company! They were supposed to pick my mom up to give her a rental car and no showed!…read moreThey caused my mom to miss her doctors appointment and pay a no show fee at the doctor.

Exactly a month ago I was on vacation in Texas. Exactly for a month I'm trying to get on phone with…read moresomeone who has authority to help me solve my problem. I happened to be unlucky to forget my glasses in the car that I brought back to this location. Unfortunately I realized it on my way back home, sitting in the plane that was getting ready to take off. I called immediately and was told to receive a call back same day to see what we can do about that. Ok. It's been a month I'm trying to reach the manager who is always happen to be absent and my $400 Chanel glasses is well kept in his safe, as I've been told. I was ready to send a pre payed package to get them back but I still get no answer! Always same - we don't have the authority, our manager will give you a call back asap. Never did once!!!! Screw that!!!! I see it as not willing to cooperate and as STEALING. And I've been a loyal costumer of ENTERPRISE for years! "a family owned" made a difference for f sure. Screw your stupid ass phone answering systems with its unreal promises. Very f disappointed

Very unprofessional staff. Got an attitude immediately and yelled at me on the phone to which I did…read morereply loud but in a non vulgar way asking 1 simple question which the male there refused to answer and, of course, wouldn't give me his name. I recognize his voice though bc he is the one who did the rental agreement with me and whom gave me a dirty, stained rental but at least the volume worked in the car. The previous cars radio had radio problems where the volume kept going up and constantly. He tried to send me off with the first car twice but I returned bc of this issue. I'm am really surprised that this individual works for enterprise!!! I have never experienced this at any other enterprise or car rental location nor have I any other business period in my life. Enterprise please do better when hiring employees!!