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    Enterprise Rent-A-Car

    2.3 (59 reviews)
    Open 9:00 am - 1:00 pm
    Updated 2 weeks ago

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    Lawrence D.

    These people run a deceptive business and doubtless have taken advantage of many people. My wife's cousin went in the get a rental and the employee totally took advantage of her. Just like they did to me, they asked her, "The tank is half full in your rental. Would you like to prepay for the gas fill up at $3.00 a gallon?" This is where you say to yourself that gas is running $3.15 a gallon. Why not? But he never told her anything about how they would slap on a $35 fee for the option, whether or not she needed the gas to be added. It makes me angry that they would take advantage of women this way...and this is what I know about from direct experience. I told you so.

    Nasty car!

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    3 years ago

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    8 days ago

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    2 months ago

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    1 month ago

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    11 months ago

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    11 months ago

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    8 months ago

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    2 years ago

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    1 year ago

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    1 year ago

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    1 year ago

    Girl in the front has absolutely no idea what's she's doing wasted almost 4 hours of my time. fire her and improve your staff immediately

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    2 years ago

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    1 year ago

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    1 year ago

    They didn't have my car by my scheduled time/pickup date after rescheduling me twice already.

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    1 year ago

    Great Team!! Excellent customer service!! I live in Fate so I go to this specific location in Rockwall because they are so accommodating.

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    1 year ago

    They we're so busy and yet so friendly and accommodating! I would definitely recommend this enterprise location!

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    2 years ago

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    4 years ago

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    2 years ago

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    3 years ago

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    3 years ago

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    5 years ago

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    7 years ago

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    6 years ago

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    2 years ago

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    8 years ago

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    5 years ago

    Friendly on the phone & in person. Dean even stayed late so we could return the vehicle early & not get charged another day!

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    6 years ago

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    6 years ago

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    9 years ago

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    8 years ago

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    7 years ago

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    7 years ago

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    6 years ago

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    11 years ago

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    10 years ago

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    8 years ago

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    Page 1 of 2

    Ask the Community - Enterprise Rent-A-Car

    Review Highlights - Enterprise Rent-A-Car

    I made my reservation online and then called once they opened to schedule a pick up.

    Mentioned in 2 reviews

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    Avis

    Avis

    1.8(15 reviews)
    0.4 mi

    This place is horrible was supposed to have a car this morning when we called to confirm they…read moredidn't have a car but would have one by 2. When didn't hear back called still no car. Rude customer service and support. They don't hesitate to take your money but then you have to wait 5 days to get refunded.

    The morning of my rental, which was supposed to be a full-size SUV, I got a phone call that Avis…read moreRockwall would not have my reserved vehicle available. It was not a problem for me, as this was just a two-day rental because my car was in the shop, so I willingly took a smaller SUV. My check in later that day happened to be with the store manager, and she was pleasant and reasonably efficient. She took me out to show me the car, and specifically pointed to the gas gauge and said you can see it is full. Although there was a tiny yellow line at the top, I assumed for this vehicle, which was a Jeep Cherokee, that was standard for a full tank. I drove the car one day out of the two days, and returned it on the second day after filling the tank. Because I had driven so few miles, the tank-fill shut off at a gallon and a half of gas, which was full. When I then returned the car to Avis, the clerk looked at the gas gauge and said it didn't look full, because it had the same yellow line at the top. I showed him my receipt, and because my receipt from Kroger's had the date, but no timestamp on it, he proceeded to say there would be refueling fees because the tank was not full. End of story, I spent 10 minutes arguing with the clerk and got nowhere. Manager came out, checked the car and came back and said it's full and checked me out. No apology, no pleasantries, just sent me on my way. A total scam to try and get me to pay a refueling fee on a completely full gas tank. I will never go to this Avis location again. I hate to leave a poor review, but sometimes the public just needs to know the real scoop on a scam store.

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    Capps Van & Car Rental - Very nice 15 passenger van!

    Capps Van & Car Rental

    4.0(2 reviews)
    12.2 miLake Highlands

    Mr. Barry was great.! He had a great personality, very respectful, friendly. I wish that I could…read moredeal with a person like that every time I go there. I will return because of his customer services. I given a 10 star!!! He needs to be a trainer on how to treat their customers. Please let him know about this! He's one of a kind or should I say kindly!!!

    Van rental was nice and clean. The first agent we had to deal with was not very helpful or friendly…read moreto me or the lady before me. Told her "if she would move then he could work with me". He didn't say any words just tapped the sign that said license insurance and credit card. He was not knowledgable about their services. This first agent was Brian Delano. The second agent was very friendly and helpful he was quick and efficient. His name was David Alvarez. When returning the van I found the office empty and saw into the back office Brian again sitting talking on the phone. I wandered around the office for awhile before trying to walk around back so that I could return the van and be on my way. I reentered the office at the same time as David and another agent who appeared to be returning from lunch. I also found Brian behind the counter this time he used his hand to signal that he wanted the key back from me and again used no words but said he had to check the mileage on the van. Overall will use again but Brian Delano could use some manners.

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    Capps Van & Car Rental
    Capps Van & Car Rental
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    Enterprise Rent-A-Car - carrental - Updated May 2026

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