This place is horrible was supposed to have a car this morning when we called to confirm they didn't have a car but would have one by 2. When didn't hear back called still no car. Rude customer service and support. They don't hesitate to take your money but then you have to wait 5 days to get refunded. read more

The morning of my rental, which was supposed to be a full-size SUV, I got a phone call that Avis Rockwall would not have my reserved vehicle available. It was not a problem for me, as this was just a two-day rental because my car was in the shop, so I willingly took a smaller SUV. My check in later that day happened to be with the store manager, and she was pleasant and reasonably efficient. She took me out to show me the car, and specifically pointed to the gas gauge and said you can see it is full. Although there was a tiny yellow line at the top, I assumed for this vehicle, which was a Jeep Cherokee, that was standard for a full tank. I drove the car one day out of the two days, and returned it on the second day after filling the tank. Because I had driven so few miles, the tank-fill shut off at a gallon and a half of gas, which was full. When I then returned the car to Avis, the clerk looked at the gas gauge and said it didn't look full, because it had the same yellow line at the top. I showed him my receipt, and because my receipt from Kroger's had the date, but no timestamp on it, he proceeded to say there would be refueling fees because the tank was not full. End of story, I spent 10 minutes arguing with the clerk and got nowhere. Manager came out, checked the car and came back and said it's full and checked me out. No apology, no pleasantries, just sent me on my way. A total scam to try and get me to pay a refueling fee on a completely full gas tank. I will never go to this Avis location again. I hate to leave a poor review, but sometimes the public just needs to know the real scoop on a scam store. read more

I arrived a minute after closing and thankfully two ladies were there and they opened the door and I was able to get my car rental very thankful to both ladies for helping me read more

Very unfriendly and rude. Not helpful in the least, will never rent from Avis ever again

I rented an avis car in Denton to return at Dallas. The car's battery went out as a defective cell in the battery caused it not to charge. when my car would not start, I called Avis and was told it would cost me 135.00 to jump it....despite me explaining. I pay top dollar for a reliable car to rent, and they will charge me when it breaks down. ??????????????????????????? read more

Rockwall Avis was the worst place I've EVER rented a car. Paula was the rudest person I've ever met!!! Everyone in the waiting area couldn't believe she was being paid to act like that!!!!! It was completely unacceptable! I was embarrassed for her and for Avis!! I've rented many times from Avis, mostly in Salt Lake City where the employees have always been so kind and helpful. i I will Never go back to Avis in Rockwall!!! I would give Paula negative 5 stars if I could! read more

Had a great experience with this location. The girl I dealt with was very courteous and very helpful, the car I rented in Louisiana broke down and I needed another car and she helped get me exchanged into another one. The roadside I was told to call was not helpful at all. read more

I probably rent a car about 6-8 times a year for road trips, so I avoid putting the miles on my car. In my experience the airport is the best place to rent them, but I decided to try this location since its closer to home and would save me some time and gas in not having to drive to one of the airports. It was my first and last time using this location. Just do yourself a favor and avoid the stress by not going to this location. (BTW - Might want to read some of the other reviews on here and on Google. I didn't and now wish I had.) Locations like this are normally owned by an individual or smaller company using the rental car companies name and not Avis as a corporation. Therefor they try to charge you for everything, as you can see from the attached pictures. Also, the miles on the car where very high compared to what you would get at the airport and was the very base model. This car needed to be retired. Also, be sure that you document ALL DAMGE to the car (inside and out) AND the GLASS. The guy that works there (a young guy who is very nice and the reason they get one star :)) will probably walk around the car with you and document it all on the "car damage form" he might say "if its smaller than a quarter (or something), we don't need to document it," don't listen to that. You are renting the car and at a place like this, they will try to charge you if you don't have it documented. I am speaking from experience. He tried to say that they didn't need to document some damage and I said, no please put it down. He did and I verified everything was on there before I signed it (be sure you do that). Then if you MUST use this location keep all the documentation for at least six months. WHY? Well, because like me you might get a letter in the mail two months later that says you are responsible for $600+ in damages to the car that where already identified and both you and they have a copy of those damages. And thankfully I can pull out my copy and show Avis Corp. and my credit card company to say "nope, this was identified and documented at the time of the pickup, by their employee, and here is my copy." I have never had an issue with any car rental company trying to pull something like this, until now, and I've rental a lot of cars. But I just had this feeling when I saw all these signs, that there was going to be an issue, so was extra cautious on documenting damage and keeping paperwork. And I guess my gut was right. Funny how that works. If I could have gotten the same rate on that day at the airport I would have canceled the reservation I had here and gone to the airport. So much for trying to support the "little guy." Just avoid the unneeded stress and dishonesty and avoid his location. Happy and safe travels. read more

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Had a car reserved for a week to use while my car was being repaired in shop. Showed up with valid TX license, credit card and bank card. They couldn't swipe my bank card and cant do the chip nor manually enter the bank card info. Perhaps they should invest in newer technology? Just a thought. I ended up having to go to my bank transfer money so i could cover the 800 charge on my credit card. When I returned i was told their verification system was down. Then they asked for another form of Id..my social security card. This was ridiculous. I had 3 forms already! The young man at the counter was the only person in there that was courteous or even acted as if he cared at all. The manager left when i went to bank so no resolution there either. Avoid this place. Ill stick with Enterprise from now on. read more

As someone who rents from all over the USA this is the worst experience I've had trying to rent a car. We didn't even end up renting. The vans we looked at were absolutely disgusting and had food in every crevice of both vehicles. We had so many difficulties with the manager and employee. We will NEVER be back. read more

Caution- caution - caution Up to $250 cleaning charge if you return car dirty They expect you to read their posters on the counter as you rent your car. You are expected to return the car ready to rent for the next person. The only thing they will mention is to return the car full of gas. Cost $40 bucks to have the car super cleaned down the street at the car wash. You have been warned. read more

Just got an email confirming that they refused to take my car back on 4/16/2018. Then they charge me because it was not returned. Feel free to call Gloria @ (214) 876-7466. She is just a territory manager (a joke), but at least you can call to show how you feel. Upon further review of your case and based on the information that has been documented. We show you advised the agent on 4/16, of a return, then on 4/17, there is documentation stating you were going to return that day also. Then we have the same info on 4/18, and 4/19, of 2018. Unfortunately, we will not be backdating the rental until 04/16/2018 since you still have the rental. The refund amount will be based on when the car is returned and checked in at the location. We apologize for any misunderstanding. If you need further assistance please let us know. Kind regards, Kintresa B. Social Media Representative Budget Rent A Car System, Inc. =============================== Susan V. Social Media Representative Budget Rent A Car System, LLC =============================== Another joke of a corp person. Basically stated that since they refused to take the car back on 4/16/2018 when I was standing at the desk that there was nothing they could do. It is documented that I advised of a return attempt, but they do not care. So, they can refuse to take the vehicle and continue to charge. What is amazing is I never spoke to anyone on 4/17 or 4/18 about returning that day. Instead I called because I was on a 48 call back since Monday 4/16, and got a call on 4/18. Unable to take it because I actually work. I got the voicemail from Regina stating to call back with a Case #. I called back but no one was available. So, I got put on another 48 hour call back. So, Budget must really upset alot of people to where no manager or supervisor is available. Very upsetting that you get put on a 48 hour call list only to be put on again after no one is available. read more

We had the best experience at this location! Tina was awesome and gave us amazing customer service!!! We really appreciated her help and Avis is lucky to have her! Thanks again Tina! read more

If I could give less than 1 star I would. Arrived to pick up our confirmed rental this morning and was informed that they did not have the vehicle that we reserved. They did offer us another vehicle but ...that is not what we requested. Not to mention my husband spoke to someone at that location Wednesday who confirmed they had the vehicle for us! This is not the 1st time Avis has done this to us but...I think what made it worse was the owner showed no apology for the inconvenience. This is not how you stay in business. My husband rents cars from this location for work but NO MORE- we will drive to the airport to rent a car moving forward!!!! read more

We paid for a car rental over a month before we were suppose to pick it up. We received text confirmations that our car was ready the night before and the morning we were suppose to pick it up. When we got there, they told us they didn't have our car and had no idea when they would be getting one. After 1.5 hours of dealing with Avis customer service, they told us if WE could find another rental car from another company, they would reimburse the difference in cost. They only partially reimbursed the difference and did not hold up to the agreement. I would never use Avis car rental ever again. This was the worst experience ever. Customer service disconnected my calls numerous times, and had complete disregard for all our inconvenience. read more