SIXT iS MY FAVORITE RENTAL CAR COMPAMY - The employees and nice and very helpful. Renting a car can be annoying and complicated and the staff as well as the manager are very helpfull in sorting out all your options. -The cars are nice and clean and have a good selection. -affordable vehicles with many options. Try sixt rental car before you try any other place, you wont regret it! read more

SCAM. AVOID AT ALL COSTS. They accused us of scratching the vehicle we rented in Portland. They sent us photos of the scratched vehicle 4 days after we returned the vehicle. The photos were not time stamped. When we returned the vehicle there was no staff inspection and they told us to park the vehicle in a public lot. When we attempted to appeal their claims about the damage we have hit many, many roadblocks. We sent a letter and they responded noting that we had not included the rental agreement number. That number (along with the invoice number, damage claim number, and date of rental service) were clearly itemized at the very top of the letter. When we called customer service the service agent said she could not help us. She said we needed to speak to the claims department. The claims department is only open from 10am to 2pm Eastern!! This company is cheap because it is a SCAM!!! Avoid renting from them at all costs. Don't do it! read more

Don't rent from the division at the airport in BCN scammers !!! car was fine but dropped at back and all of the sudden they say there were damages.... incredibly crazy read more

Do not under any circumstances rent a car from this company!!! they charged us for damages related to having to have our vehicle towed when none of that happened!! You can get anyone on the phone, management is helpless!! I rented from the Addison location in Dallas Texas!!! Never again!! read more

They add extra charges and when you realize it, they lie and say they will credit, but never shows up! Their agents english is hard to understand which is how they get you, you agree thinking they are reading standard booking language and then you get charged for things you did not agree to add. Shady business practices. read more

Returned my car on time to Sixt at DFW and had an employee confirm everything was complete. Hours later I was charged a late fee claiming the car was returned 7 hours late. Now being asked to "prove" the return--even though no receipt was provided and their own system (scan logs, cameras, etc.) holds that information. This appears to be a processing error, not a late return. Be sure to get written confirmation before leaving a Sixt return. read more

"Wrongfully refused a rental at this Sixt location over a driver's license staff claimed wasn't in 'good condition,' despite it being fully legible with no compromised security features -- meeting Sixt's own published standard. Staff (Maria and manager Leslie) were rude and dismissive, and customer service was terrible -- they refused to show me the written policy when asked and misrepresented what it actually said. This refusal caused me to miss a scheduled client meeting, costing $$$$ in flight and replacement rental expenses. Sixt's corporate Office of the COO declined to acknowledge any error and offered only a $75 voucher restricted to future bookings. I had absolutely no problem obtaining a rental with Budget/Avis same day. Disappointing, given a previously good experience at another Sixt location." read more

second time I rented thru Sixt. Customer service at the counter is stellar. but both times I got a damage claim for a tire and both times the picture didn't show any damage, so when I replied (both times) they dropped the claim. I also received 4-5 email messages from different managers asking if there was anything they could do to help and I responded to them all but all went unanswered :-( read more

Days after the return of a rental vehicle thru SIXT, I received an email indicating that I damaged the rental vehicle during my use. I've attempted to contact SIXT to request information of this claim against me. The damage reported to me is SUPPOSEDLY underneath the vehicle. During my usage, the vehicle was NOT involved in any type of damage/mishap. During pickup of the vehicle, there was a smell of marijuana. In an effort to continue on my journey and not complain, I purchased an air freshener. Of course, the vehicle was properly cleaned prior to my use regarding the interior of exterior. Yet, I cleaned the vehicle myself without complaining during my usage. In regards top the claim, the company sent me a notification to make a payment of $1,695.63 by 10/06/2025. For more than 30 years, without a claim for failure to maintain a rental vehicle. Now, this company is alleging that I caused damage beneath the vehicle. BE AWARE WHEN RENTING FROM THIS COMPANY!!! read more

Good lesson. I booked a 5 day rental and needed to change the times. They could help me change the times and kept putting me on hold. I canceled the reservation a week before because they said cancel and rebook. They charged me a $100 cancellation fee, then the prices went up. Spent half the day stressed out on the phone, and did not appreciate the experience. It was a good lesson. To check yelp and other reviews first as Expedia had them at best review. I am wiser for it. read more

Shockingly bad con artists...DO NOT USE THIS COMPANY! When you have a booking issue, you are directed to call a 1-88 number...and they will consistently hang up on you rather than solve the issue. Made a reservation in Denver for $599 and they conveniently lost the reservation charging us over $900 for the same car. They eventually/conveniently found the reservation yet they will NOT refund the difference! They simply (and continually) hang up on us. RUN AWAY!!!! read more

Booked a rental for $230.63, my fight was delayed and i had to cancel reservation. I was charged a $200 cancellation fee and got $30.63 back. I had no control over my flight being delayed, thats just bad business. read more

The reviews speak for themselves as the DFW Sixt location is worthy of criminal investigation. They offer "free" upgrades, but when you get the invoice, it reflects high charges for things like "choice upgrade" that were never agreed to. This does not happen by mistake. The counter agents lie to customers and enter these charges into the system. Trying to get these things resolved with Sixt customer service is extremely painful and ineffective. I just submitted a BBB complaint to dispute a bogus invoice and I highly encourage others to do the same. This company should be shut down for dishonest business practices. Never again! I only wish zero stars was an option. read more

* POOR CUSTOMER SERVICE * RESERVATION # 9722932309 I reserved a vehicle (Chevy Traverse) for 8/7/2025. The day I was to pick it up, I was told by Cameron that the vehicle i reserve ,they didnt have one available, and the could put me in a Volkswagen Atlas.i said I will take that, then Cameron told me he couldn't rent that because it need service and a oil change. Cameron then said he can put me in a GMC Yukon, so we signed the paper work and was to wait out front and they will bring it around. 10 minutes went by and he pulls up in a Nissan Altima, and tells me there was something wrong with the Yukon and all they had at that time was a Nissan Altima or a Toyota Corolla and if I took the Altima, he would get me a 50.00 or possibly 100.00 refund when I bring the vehicle back. When I brought the vehicle back 10 days later I reminded them of the refund and was told don't worry about it ,they will take care of me. 4 days went by and still know refund, so I drove back to the office and spoke with the supervisor and was told he submitted the paper work that day and will be added back to my card. 11 days go by and still wasn't added to my card. So I called the office today and let them know I still never got my refund and all they did was giving me the run around and hung up on me, when I told him what he just said didnt make sense...this was the 1st time using them and will be the last time.....all they do is lie about everything and give you the run around...I will keep using Enterprise car rental, there service is 100 times bette....*** IF YOU LIKE BEING LIED TO AND DOING A BAIT AND SWITCH AND GETTING THE RUN AROUND YOU CAN USE THIS SORRY COMPANY **** read more

Zero stars!! This is the worst car rental experience I've ever had. I've traveled all over the world never having a issue with a car rental company. I reserved a compact car online for 3 days while my vehicle was in the shop. I get to the location for them to tell me even though I was able to book the compact car online, that vehicle wasn't available. The only vehicle they had was a VW SUV which was more expensive. Instead of honoring the price that I booked they made me pay more since the SUV was considered an upgrade. They didn't have any other vehicles so I didn't have a choice. The walk around process for the vehicle was a joke. I was told to take pictures of scratches and dents that were big enough to be noticed. The employee didn't even write anything down when I pointed out scratches. I brought the car back about 30 minutes before it was due. I was in a rush to pick up my vehicle that I owned because I also needed to pick up my son from school. I specifically asked when the hold would fall off my credit card bc I was paying with a debit card. I was told it would fall off right away. The car was fine when I left. They actually rented out to a customer that was in line in front of me because she wanted an SUV. Again they were low on inventory. Since there were no issues I was shocked the next morning to wake up to pictures of scratches on the car door in a email saying I damaged the vehicle. Now, I had a $500 hold on my credit card and over $800 being held by them on my debit card. This is absolutely ridiculous!! I filled out the paperwork and sent pics back to their Sixt damage department...still nothing. I haven't heard anything from them. My sister is a travel agent. I've let her know never to refer her clients to Sixt. This experience was horrible. I need management to rectify this situation asap! Do not rent with them! Stick to Enterprise and other rental companies that are professionals that care about the customer. read more

I have never been treated more poorly by any company than I have been with this so called business. I always use a different company for my rentals without problem. I gave this company a try and they gave me a crappy car and said it was an upgrade. Then I had to keep it 2 hours longer and they charged me a whole day. But that's the least of things. When I returned the car everything was fine. The next day I'm told I did damage to the car. They showed a picture of a tire the was sliced. When I complained and said that it was impossible that I did that. They "investigated" and told me I lied and they are charging me $832! This is so fraudulent and impossible. I am furious and will never rent from this company again. I will tell everyone never to deal with this company again. This company has horrible business practices and borderline illegal. How can you charge $832 for a tire replacement that clearly was not damaged by me. Horrible. Horrible horrible. Don't use this crappy company. Ever. read more

Loved renting THE Car!! Reserved a BMW sedan 5 series for Memorial Day Weekend. They didn't have the sedan so the lovely ladies at the front desk gave us an upgrade!! We got a 2024 BMW 7 series SUV!! It is a freaking spaceship!! The only problem is now my husband wants to buy one for himself. The whole rental process was smooth and fast, we will be renting from Sixt from now on!! read more

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Just awful, overcharged, wouldn't allow my wife to pickup the car with valid reservation and ID. Avoid at all costs.

I thought that they were a higher end rental car co since they rent Mercedes and BMWs. Even though I was only renting a Kia Rio I still expected it to be clean. First it smelled like smoke. I'm a non smoker and pretty sensitive to it. Second every single window was not just filthy, but streaked and filmy inside and out. So much so that I had the guy rewash them again before I left. I had to go up to the roof with him and wait in the car while he sprayed them with cheap window cleaner and paper towels. Third the car itself was covered in water spots. The side mirrors too. FYI, a wax should get it out. Their standards are clearly very low. First and last time renting with them. read more

Sixt Rent A Car - Car Rental Near Me - Dallas, Texas

Day 19 of still waiting to get back money Sixt owes us. During my previous phone call to Sixt I was told to check back in four days. That phone call was over a week ago. Still not returned. Today I spent 20 minutes on hold waiting to talk to someone before I gave up. Waiting for my patience to return and then will call back. Stay tuned. read more

Horrible. DO NOT USE SIXT. rented suv at 2:00 pm and by 4:00pm my 11 year old son and I we're stranded on a 5 lane highway in rush hour traffic for over 4 hours with no assistance. Spent $1035.00 for the suv rental and was told by Sixt that they were sorry for placing me in the death trap and acknowledge that the car not stating is listed as a minor defect on the car however not even the emergency lights worked. full covered with insurance and I received no replacement no refund and over 45 calls placed between myself and the officers helping me on scene and no one from Sixt assisted. read more

Sixt Rent A Car - Car Rental Near Me - Dallas, Texas

IF and I mean a big IF... iF you can get someone to answer the phone, you'll probably think you're being punked due to the overwhelming stupidity. I wanted to use childish euphemisms to ridicule them with name calling, but the reality is that whatever I compared them to would be an insult to to the opposing party. I've called repeatedly today pleading to give them my business... shame on me for trying. The phone rang and rang and rang and rang. When I finally got someone, she would have made a government employee look like a rockstar as she was barely above ameba. I said I needed a "reservation today if possible, right now." "Sir I need a time..." I respond, "I just need to know if there are any cars available today or tomorrow as the website is not showing a single car and I'm not sure if it's working." "Sir, what time?" "Right now, pick a time, I don't care, just see if we can get anything as they're not showing anything on the website." "I still need a time..." Life's too short... next. read more

If I could give zero stars on here I would. this is the worst car I have ever rented. It was filthy inside... all of the seats were stained badly and the car smelled gross. (See pics) It was dark and late at night when I got the car so I didn't notice until the next day. I called to report this and was just told that they would log my complaint. And after expressing my dissatisfaction with the poor condition of the rental (it was filthy and reeked of cigarette smoke) I was then charged and additional $115. Seriously??? This is the customer service you get with Sixt so BE WARE. It's all about money for them. Unless you like cars that aren't cleaned I would go with someone else read more

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We were chargef over $500 for "damages" that were already on the car. We provided photo and video evidence. Countless calls to get through to a REAL human. No calls backs, no emails back. Nobody answers. They stole money from us! Fraudulent!! Never EVER rent from this shit hole. read more

This is the worst car rental company I've ever used. They are predators who often will bill customers for questionable "damage" found on the car, weeks after the car is turned in. I wish I had read all the negative reviews before doing business with these guys. Very shady practices here. Avoid at all cost, or end up getting billed for exorbitant and fraudulent charges after the fact. If given the choice of renting from Sixt again or walking, I'd rather walk. How this company stays in business is a wonder. read more

We rented a car from Sixt for the 1st time on 03/21/23. We were excited to try Sixt for the first time but quickly became disillusioned upon learning how customer service treats their customers. Shortly after renting the BMW X3, we noticed a strong vibration in the vehicle while driving over 30 mi/hr. We soon discovered the vibration was caused by a large bubble on the sidewall of the tire. We contacted customer service immediately, prior to taking any action and were advised that Sixt had no business relationships with any service company in the state of Missouri. We were then advised to take the vehicle to the nearest tire shop, have the tire repaired or replaced and they would later reimburse us for the repair upon receiving the invoice. The Firestone tires manager in Joplin Missouri determined that the tire was defective and needed replacement. We acted in good faith and had the tire replaced at a cost of $347.36, then sent the invoice to Sixt customer service as directed. Since then, we've been asked to supply the repair invoice, copy of credit card statement, and to provide a letter from the manager of Firestone stating the tire was defective. We've provided all the information requested multiple times. Sixt is now refusing to reimburse us for the repair. They were totally dishonest and deceitful with their original claim that if we replaced the tire, we'd be promptly reimbursed. We've replaced a defective tire at a cost of $347.36 and somehow Sixt customer service feels they're justified in making their customers replace and pay for their defective tires. We rent vehicles a couple times each year and have never experienced such horrific treatment from a rental company customer service department. If you're considering renting from Sixt, you should seriously consider "Rent the Car" from any company other than Sixt. read more

I'm the least bit happy. Prior to renting a vehicle from here - I read the yelp reviews. It was slightly mixed, which was also why I thought, it would possibly be different for me/giving them the benefit of the doubt.... I asked for the Mercedes or Volvo but also made a note that I specifically did NOT want a certain Vovlo (if i'm paying for the usage, please commit). Upon my arrival to SIXT - I find out neither the Mercedes nor Volvo I wanted was avail, and the only one avail would be the one I did NOT want. It was the car I did NOT want or a Cadillac (which they said I would have to pay for the upgrade, when I feel like - I should have been informed HOURS prior about this aside from walking in on this). SIXT is extremely different from the usual - Thrifty, Enterprise, etc. I ended up with a Toyota Corolla, so you can only assume how happy I am (Not.One.Bit). On top of this, they had some issues within the staff (wrong car keys, not knowing if the car was on the lot). I had to leave for 10 mins to grab a drink at the bar so they could get it all situated. Also, on top of me paying - they also do a $200 deposit that you get back once car is returned, just as ridiculous as me having to provide 2 forms of utility bill and whatnot for address purposes. This was the most redundant thing I had to go through, just to get a damn rental. What would take 20 minutes, this horrible ordeal took me over an hour. Will never rent from SIXT again. read more

If there is a negative star or very bad service, that is what I would rate this company. I have been renting with Enterprise, Avis, Budget and this was my first time to use SIXTH. I wanted to try it and rent a luxury car using Expedia. Directions or address given to this location was hard to find. I usually rent near my house but this time I decided to try to rent one from DFW airport SIXTH. Waited and finally got an attendant to assist. She found my reservation and she didn't sound excited that it was from a third party booking. She offered me insurance and I respectfully replied that I took the online insurance and would not need any at the moment. Then she ask for my payment and I handed her my PINK mastercard (VS). Then she said, SIXTH is not accepting store credit cards. I told her I only have store cards but I was told I can use them anywhere as long as the logo VISA or Mastercard was on it. BUT she said SIXTH is a high end rental and they do not accept those. I asked them to produce a document showing me that it was the rule. The manager was called and he said they DO NOT have any paperwork to show me that it was the rule. I told the manager I am not happy at all. I paid Expedia and I cannot cancel anymore because the time for pick up has passed. Expedia already took my money. I offered my debit card from a bank that has the logo of VISA and yet I was declined again. I ask if I can pay cash, and again they said no. THERE was really NO OPTION for me to rent the car because I do not have a non-store credit card. I was even asked my I do not have a credit card. I told them I dont like credit cards but in the stores they always offer it so one of those days, I said yes, so I get some promotional items with it. Anyways, the SIXTH manager canceled my booking, BUT I had to ask EXPEDIA for the refund. That I have to explain to Expedia why it was canceled. I ask for a document to show Expedia that it was the SIXTH DFW that canceled my booking and I was told they cannot give me any paperwork as well. I requested a photo of the action being canceled from their computer and the manager obliged. NOW, I am in a spot of fighting with EXPEDIA to give me my money back and without a car, wasted time and effort to find their place to only be very very disappointed. TO SIXTH, please place a big sign online or on your store that you are not accepting store credit cards so that future clients would not even waste their time looking at your cars. It is NOT FAIR. You are NOT Transparent at all. I have looked at the reviews and they are mostly horrible. What a shame. YOU ARE A WASTE OF TIME AND ENERGY. PLEASE BE TRANSPARENT!!! I WOULD NEVER RECOMMEND YOU TO ANYONE EVEN IF YOU HAVE A 75% DISCOUNT, OR WAS I BEING MISTREATED FOR BEING A DIFFERENT RACE??? HMMM... read more

Cancelling was a hassle. They give you a Customer Service number, which then will direct you to go to there website to cancel. But then the website says you have to call their Customer Service number. The only way is to email, which they replied within 2 days. Full charge was refunded. Thank you. read more

Sixt Rent A Car - Car Rental Near Me - Dallas, Texas

I have been cheated. Sixt Car Rental quoted me a rate of $66 a day for a VW Jetta. When I check in at DFW airport I was told I was getting a free upgrade. The car i was given (an Infinity) had a flat tire so i had to go back inside and wait again. I was then given a BMW 3 series. I had to extend by one day. SIXT charged me $245.80 a day plus tax and extras for a total of $1,016 I call their Custome service and was told they opened a complaint ticket. I called two weeks later and was hung up on three times. On the last call I was told I was aware of the charges and the case was closed. I would never rent a car at these rates. If you go to the SIXR web site a 3 series is $143 a day. I'm mad that I have been hung up on three times and believe SIXT do this bait and switch regularly. I need a response from SIXT and an explanation of their charges. read more

Derick was great . Got me my car imminently and no problems . Prepaid for car. Everything was fine .

Sixt has zero possible contact in an emergency situation while on the road. That's not assuring especially during a business trip that is already typically full of its own set of circumstances. I will not trust this company or this process again. Never again for me. Never read more

I don't understand all the bad reviews for sixt. My experience was awesome! Jasmine was so great to me, highly recommend asking for her!!! Super kind and helpful and even gave me a free upgrade to a Q5!! Check in was super quick and easy. Couldn't be happier with this experience. She instructed me to avoid the tolls because it'll be a $5 extra charge per camera you pass or you can pay $70 for all tolls total with them. Luckily the q5 has a setting in the navigation which avoids all tolls so made traveling super easy and no worries. I've rented before at several other places and never had a great experience like this. Definitely looking forward to booking again! Thank you Sixt and thank you Jasmine! read more

Sixt Rent A Car - Audi Q5 - Car Rental Near Me - Dallas, Texas

Been trying to reach out to them for the past hour and no luck. Always an automated message then leads to no where, telling me to just do things online when the online platform doesn't help one bit. read more

Did not have the car I reserved instead tried to upsell a more expensive option. 'Bait and switch' outfit.

I was happy until this.... This company does bad business. In Hawaii for a 20 year anniversary rented a car from sixt. Basically drove it to the hotel, gave keys to valet and enjoyed our anniversary. Bring the car back to the airport, lady is finding micro scratches and other minor blemishes (a car wash would resolve them) walks around with the clip board, states we may or may not be held reliable. She was not too concerned. 4 months later, here come the emails stating we owe $600 for scratches however centimeters long ect. Just last week I get a call, guy is from collections and said he will report the unpaid issue to the credit bureau. Customer service was amazing and Sixt was going to be our go to car rental company but not after this encounter. read more

The pick up and drop for the rental car was normal like any others rental company, the unit pick up was decent and clean every thing like normal. I picked a premium car so I would not have PROBLEMS with the car. Three days after I went to dinner when I came back to my rental car I found the driver seat back support was all the way down like a bed I tried every thing you can do you name it I did it including googling the car, and watching YouTube videos on it. the seat stayed down. I decided to do what anyone in my situation would do I called customer support. The guy who answered the phone and after I explained my situation to him. His answer was "this is NOT an emergency I can't send you roadside assistant and we have only one office at Dallas that is closed right now so just drive the car like this until tomorrow and go back to the airport (a 45 min drive) and change the car" I told him that it is not safe at all to drive the car like this, and that if I get in a car accident I will die. The answer he gave me was careless and dangerous. "Sir I can't help just drive it like that and take your chance" I drove the car for 45 minutes I was so terrified for my safety it was the worst 45 minutes driving experience of any trip I have ever taken. This is not right I am waiting to get a phone call from the company after this review to see if this is company policy with the client, or if the employee is just not doing his job and being a careless idiot. read more

Do NOT RENT HERE!!!!! This place is horrible please stay away , I booked a premium car online , when I got there they stated I couldn't use my business account card to rent , I was told I had to drive a different "class" vehicle and would be refunded the difference! I brought the vehicle back 4 days early and was not refunded they then stated that I was locked into my rate regardless of what vehicle or how long I rented the vehicle that I never wanted in the first place. They lied right to my face just to get the money and screwed me over by not refunding ! Stay away cause once you pay you're locked in no matter what the conditions are . read more

This was the worst car rental experience I have ever had! My wife and I were going to Dallas on vacation back in March 2021 when we decided to pre book online at SIXT car rental at the Dallas Airport couple months prior so we can lock in a price for a premium vehicle. When we got there they told us that they didn't have any premium vehicles available except for a volvo station wagon. Uhhh sorry that is not a premium vehicle in my book and certainly not what the pictures presented when we booked on booking.com. Now this is when the experience went down hill so fast that I would warn everyone and anyone to never trust what someone at the desk tells you. We dealt with Elizabeth Paz. She told us she was transferred from her home state of Arizona to the Dallas Six Car rental because she got offered a good position. Hmmm I wondered why. Well I come to find out that she is a sheister and a liar and their number 1 producer at this location.... well no surprise 1st lie she told us was that there were no premium vehicles available at this time. Truth: There were about 4 of them on the lot and another 5 of them on the way and all we had to do was wait 20 min for them to be cleaned. How do they define a premium vehicle? She refused to clarify when I asked her if the Audi sitting on the lot is comparable to the mercedes we reserved. She is a liar plain and simple. How do I know? Well because I discovered later when I went to return the vehicle back that a different agent told me I can choose between the audi and other couple luxury vehicles on the lot as comparable reservations. 2nd lie: She said she would upgrade us from a mercedes rental which would have costed us $630 for 10 days to a range rover for only an extra $120 dollars. Well guess what, we get back to our hotel room only to find out the bill was for over $2,300! 3rd lie, she said that she would not charge us to add a 2nd driver but lo-and-behold we were charged $130 for the 2nd driver and were told we cannot remove that feature even when we brought the range rover back after not even 5 hours of driving to get our originally promised $630 deal. 4th lie, she said that because we booked on booking.com that they would have to cancel that reservation in order to give us the deal we were looking for. Well it looks like they canceled that so they could side step the commission that booking would take and the sales rep could take the credit and commission. 5th lie, she said she credited back our deposit through booking.com and that it would take about 10 days to receive it. Well we found out that this was a lie when we went to return the range rover back to get our originally promised deal and the manager told us that there was no record of her actually putting in a request for the refund. Even the manager was a little shady and he never once accomodated us with any extras or credits for the epic lie we got swindled into. All he told me was that they would take back the range rover and give us another type of premium vehicle but I had to fill up the tank back to full first. Well guess what. I got a Volvo truck with 35,000 miles, that had a leaking window on the passenger side, broken fog light, scratches everywhere, stunk inside and many other things I could complain about. I am telling everyone stay away from this car company. I have dealt with so many other car rental places and this one was by far the worst and shadiest of them all. Oh and did i tell you that when we discovered we got billed for $1,700 over our original reservation I called customer service first and they refused to give me the phone number for that location. That is why my wife and I decided to just drive the vehicle back and complain in person and not wait for the next day to speak to a customer service agent. STAY STAY STAY AWAY!! Trust me. This was not how we wanted to spend our first day on vacation driving a total of 3 hours and spending an extra 2 to 3 hours resolving this. Waste of 1 vacation day. Don't fall for their SIXT CAR Rental and their horrible service and scams! read more

Being local we had the luxury of renting from any rental center since we have a car to travel to and from. We had family coming in town for the big OSU v TCU game and needed a 7 passenger vehicle for a few days to get to and from dinners and Jerry's World. I read a lot of reviews and looked at a lot of fleets before deciding on SIXT and unfortunately we will never be renting from them again. From the time we arrived to the time we left it took an hour and a half to get our vehicle. When we walked up to the counter no one was present. We stood there for 15 minutes looking around and asking hotel employees and no one had a clue where the rental car agents were! They finally appeared and made a smirky remark about having to also "run the cars". I was still hopeful things could turn around after looking through their laminated glossy booklet with their beautiful fleet. I mentioned to the gentleman that we choose their service because we heard they offered the best cars. He laughed and stated "not this weekend they're all coming back damaged so there's slim pickings for you guys!" Ugh. We didn't end up with either car we anticipated in the category we paid for (GMC Acadia or Cheve Traverse) we got a KIA Sorento. I asked if the car was in good condition and he said it was! As we stood there a long line formed behind us and you can tell the energy in the room we deflating. The process took way longer then it needed to. In all the time we've rented vehicles we've never had a check in process take 45 minutes. He printed the contract and then mumbled the toll fees of $5 per camera and of course we stopped him (they're right off the tollway!) and asked to clarify and he said "oh we offer a $10 daily pass if you'd like that instead" ahh yes. Duh! So he had to reprint the contact... Finally it was time to go out front and wait for our vehicle. I left with my car and my husband stayed at valet to wait for the rental. He called me 30 minutes later and said he finally got the car! Even the valet service called back a few times to see what the hold up was. My husband walked back inside and both guys were chatting it up and enjoying themselves. My husband says "where's my car!" Oh yes I'm sorry we can go get it for you... Terrible customer service. Vehicle was subpar. It smelled was scratched up on the front and rear bumper. It was a waste of an hour and a half when we could have gone to Hertz and had a better vehicle in less then 30 minutes. Don't use their service!!! read more