We rented a minivan with the tailgate light completely broken. Took us 2 hrs to get the van…read moreexchanged. It took a manager's approval to get the exchange done. The manager is nowhere near and we had to wait 2 hrs until the manager shows up

Went up there and no one was there. Tried to call, no one answered or got back to me. Waste of time…read more& unprofessional. The hours posted must not be accurate.

I'm soooooo pissed that Budget couldn't give proper details on where they are located INSIDE OF A…read moreMALL!!! I walked around for more then 20 minutes trying to find the place, looking for a directory and asking around. No directory was accessible and NO ONE seemed to know anything about this place! WHO The HELL puts a car rental store in MALL!! So now that I found the damn place, it was already closed and I had to cancel my reservation! I have never been so disappointed in a business like I am with Budget!

Specifically, this location is probably one of the better car rental companies. I'm not…read moreparticularly loyal to any specific brands, but I choose this specific location because of great customer service, great pricing, and a good option of cars. I always call to confirm my reservation regardless of what reservations I make, hotel, car rental, flights, and so on and so forth. Just keep in mind that the rental policies are on Budget/Avis. Also the options of car are based on customer return rate, so call to confirm!

***Do NOT rent a vehicle from this location. Beware of their "false damage claims"…read more This location is really a daylight robbery. My rental was arranged by my insurance company and Enterprise arranged a pick up from the Park Place Lexus location and drove me to the Enterprise at this location. When I was checking out the vehicle, even then also the guy at the counter did not just tell me about the optional insurance through them but in a mysterious way mentioned that if the vehicle will have damages then the insurance through us will cover it. My gut feeling caught the negative vibe but I had to get to my job so I ignored. They took my credit card for a $50 hold and had me initial the rental agreement. I thought they will give me a form to walk around the vehicle and inspect for pre-existing damages/dings/scratches, but they didnt give me one. I felt its arranged by my insurance company and they may have a business-to-business relationship with each other so they are more relaxed. When I reached home, the same evening my husband pointed out several dings/scratches and asked me "did you document all these?" I said, "I didnt. They didnt give the form to inspect and I assumed it wont be a big deal." Today, Friday, I dropped the vehicle back around 10am at the Park Place Lexus Plano from where I had to pick mine. Then suddenly around 5:50pm central, received a voicemail about the "damages" to the returned rental vehicle from this scam rental location. This location is really into unfair and unethical ways of creating false damage claims. I tried calling the next minute around 5:52pm but no one, as you expect from scams, answered the call. How can in just one minute the staff left and didnt bother to take the call? I havent talked to the location since they wont open until Monday now but I am super confident that they will mention all the scratches/dings that my husband pointed out the very first day I brought the rental car. Like bottom of the front air dam/splitter was scratched, key scratch towards the rear bumper right below trunk in the center, and there were quite a few minor scratches on the front and the rear bumper. We already were victim in a hit-and-run thats why we needed a rental while ours was being repaired. Now these false damage claims are adding more headaches/stress to the already stressed mind. We have been getting rentals nationwide and did many roadtrips from one coast to another and NEVER once ran into such issue of being slapped by false damage claims. One thing to note is: we were always given a form to inspect the vehicle for damages ALWAYS in the past and we did our due diligence. This location didnt provide one, and now it looks like we took the bait of their scam by not filling the damage form at check out. We will dispute it and I will report this location at all social media, friends & family, for its unethical claims to milk unfair money from insurances and innocent customers. Here's what to do when you rent a car: * Take pictures of every dent or scratch on the body, interior, wheels and glass before you drive away--including under the front air dam. If they send you a claim, you can tell them you have pictures of all those damages before you drove away. Unless the car is brand new, chances are there'll be some damage you'll want to capture. * Ask an employee to document all scratches and dents before you drive the car. Some companies require you to document any damages on a special form. On a recent trip to Salt Lake City, a car rental company handed me a damage form along with the keys and asked me to inspect the car, make a note of all damages and bring the form back to the counter before I drove away. It's a good thing I did, as the car was heavily scratched and dented and I could have been liable for those damages if I was in a hurry and just drove off. In the decades that I've rented cars, this is the first time a company has claimed any damage, so chances are likely slim that this will happen to you, too. But if it does, and you haven't properly documented the pre-existing damage, here's what you can do: * Ask for time-stamped photos that were taken immediately before you drove the car off the lot. Otherwise, how do you know that a previous renter or one of their own employees didn't damage the car before you got it? * Ask for time-stamped photos that were taken immediately after you returned the car. You'll want to make sure that someone else didn't damage the car after you returned it. * If the company's representatives are completely uncooperative, report the firm to legal authorities in the state where you rented the car. Nobody wants to get an expensive bill for damages they didn't cause. It's especially frustrating when it's a rental car in another city, leaving consumers feeling like they have no choice but to pay up. But by taking some precautionary steps you can save yourself time, money and frustration.

Friendly staff efficient rental even though it was very very busy. Easy to pick up and return and…read moregood value

All went well with no issues. I find all National Car rentals to be consistent. I would recommend…read moreto others.

I have executive status at National and they SUCK! I had problems w/ my personal auto where the…read moremechanic wasn't going to finish the job before the weekend. So, on Friday, 8/27/21 with about an hour before closing, I call their reservations dept at 844 382 6875 and rent a car for the weekend, Friday thru Monday. Before I hung up the phone I had the "confirmation" in my email, so I thought everything was great. Fast forward 15 minutes...I'm already in my Lyft on my way up to the Plano location when the manager calls me to tell me they do not have anything available, I'm like WTF!!! I'm loking at my email on my iPhone and I have a confirmation, whaddaya mean you don't have a car? He gives me some BS that the system has some lag and that their availability is not really "live time" or some shit like that. I tell him I'm already $12.00 into my Lyft ride on my way up there and all he can do is apologize and says "I can continue to come up there but he cannot garauntee he'll have any cars available when I get up there. So, I told the Lyft driver to turn around, I was certian I'd get this resolved thru corporate. The below images of correspondence are in chronological order. Notice the dozen or so customer service reps all promising the same BS. First, the insincere BS apology, then their BS commitment to get this resolved. To date (9-20-21) I have yet to speak with the F'n manager, or anyone for that matter from that location. I'll be doing a status match on a competiting rental agency and going to give the rental days away to someone I don't like...

Amazing it was so good, they were so nice to me and also really took the time to help me out for…read moreeverything.

This is the rudest, most unprofessional environment I have ever seen and experienced in a long…read moretime. At 4:15 pm, there was one worker at the front desk taking care of 1 customer when my husband and I walked in. 6 people were waiting in total. After waiting for 20 minutes with no service some "dude" came out from the back. He may have been the manager (I hope not). He raised his voice from behind the desk and asked who was next. We said that we were next. He then asked us loudly (the whole place is small) and unprofessionally, "Are you same day?" The question was ambiguous. Did he mean were we getting and returning the car the same day or were we renting today or what? I said that we were trying to book a car days in advance. None of that mattered because he was neither trying to listen to nor hear what we wanted. He kept over-talking us and repeating , "I'm out of cars. We're out cars" like an idiot ass; and proceeded to tell us to go to the airport to rent a car NOT KNOWING THAT WE LIVE IN FRISCO AND ARE NOT VISITORS! This is the first and last time I will ever step foot in that negative space. If he is the manager, he shouldn't be!

Had to rent a vehicle for a couple weeks after my car was totaled. I had a wonderful experience at…read morethis location. The staff was very friendly and made it so easy. They even picked up my rental at Sewell BMW in Grapevine. I definitely recommend this location!

Employees are liars and will cheat and play games to sell insurance with fake promises, I will be…read morewriting a complaint with all the details and send it to corporate office, shame on them for conning a disable person.

This is no longer Dollar, it is Hertz…read more Interesting experience. The Hertz Corporation owns Dollar and Thrifty Automotive Group--which separates into Thrifty Car Rental and Dollar Rent A Car. Maybe there is no overlap, but when i called about Dollar Rental, they stated we are Hertz. Then that was it, no inquiry or ask if they could assist with a car rental. I suspect that behind the scenes nothing has changed, and the poor ratings for this car rental business remain even though the name has changed.

This was the worst. Negative stars.Dollar charges a $15 administrative toll fee for every toll…read moreterminal used regardless. I definitely suggest using your own personal car insurance, THEY WILL NOT, inform you of that option. The basic package is over $30 a day. I'm am utterly disgusted with this entire experience. I hope this helps someone from getting taken advantage of. Have a beautiful day!

Just want to say I have never had any issues here renting. The staff is very nice specially the…read moremanager he always takes care of me and is very friendly and fast. Always has the cars clean and ready for me. If you wan to rent a car with no hassle come to budget inside the Walmart in the colony.

Car was filthy when I picked it up, employees didn't even do a walk around with me and they were…read morerude. Don't rent from this location. If I could give 0 stars I would!

Abandoned on my wedding day by National. If possible to give a -10 score, I would do that. Our…read morerental car had a flat tire, no spare tire, and had to be towed. We were abandoned 35 miles from our resort by National. Their service towed our car. No replacement vehicle was ever brought to us. We had to secure alternative transportation which cost over $1300. I have been a member of the Emerald Club for 20 years. Never again will I rent from National.

This national has A1 hospitality and customer service. Kurt always took care of me as for car size…read moreneeds and exchange because it needed service. Got me in a new one when they have it available

For starters, I would like to point out that my rental profile states that I prefer a luxury…read morevehicle such as an Audi, BMW, Mercedes or Lexus. I arrived on Monday, August 11, 2025 to pick up my rental at 7:45 a.m., which was 15 minutes after they open to see an employee and three customers waiting outside for the manager to arrive with the keys, as he was running late for work. This completely threw off my work day, as my day starts at 6 am and I left work to pick up the rental with hopes of returning to work within 30 minutes. I knew immediately that wasn't going to happen. If waiting for the late employee wasn't enough, I then had to wait for the young lady to take the subaru to the back for cleaning, as it was just returned. While I was waiting, the gentleman that was running late informed me there was another option so that I wouldn't have to wait any longer. At that point I didn't care that it was a jeep and that it was on empty, as I needed to return to work as soon as possible. I immediately put gas in the empty vehicle, and when I made it to the highway, numerous warning lights came on regarding the ABS features, crash control features were disabled, an image of the vehicle crashing kept appearing on the screen, the tires were low on air and all the fluid levels were low. I had to stop again to put air in the tires and numerous servicing lights kept popping up, but I only needed the rental for a few days so I didn't make a big fuss of these things. When I was informed that I would be in the rental longer than expected, I called to exchange the vehicle and explained all the issues I was having, but the person I spoke with seemed bothered that I was calling and informed me that I couldn't exchange the vehicle unless I could make it to Plano before 5. It was 4:30 and I was coming from Garland so that wasn't going to happen. I asked if I could exchange the vehicle on Saturday, but was informed that they were closed on Saturday, therefore, I stayed in the rental and dealt with the numerous annoying service issues constantly appearing on the screen until I returned the rental on August 22nd. I will NEVER rent from this location again.

I always recommend calling ahead and making sure the place has whatever car you want. In my case, I…read moreneeded a truck. The folks are very patient and helped me sort things out with my insurance. FYI, make sure you have your insurance policy number because it moves things along MUCH faster.