Had to rent a vehicle for a couple weeks after my car was totaled. I had a wonderful experience at…read morethis location. The staff was very friendly and made it so easy. They even picked up my rental at Sewell BMW in Grapevine. I definitely recommend this location!

Employees are liars and will cheat and play games to sell insurance with fake promises, I will be…read morewriting a complaint with all the details and send it to corporate office, shame on them for conning a disable person.

Amazing it was so good, they were so nice to me and also really took the time to help me out for…read moreeverything.

This is the rudest, most unprofessional environment I have ever seen and experienced in a long…read moretime. At 4:15 pm, there was one worker at the front desk taking care of 1 customer when my husband and I walked in. 6 people were waiting in total. After waiting for 20 minutes with no service some "dude" came out from the back. He may have been the manager (I hope not). He raised his voice from behind the desk and asked who was next. We said that we were next. He then asked us loudly (the whole place is small) and unprofessionally, "Are you same day?" The question was ambiguous. Did he mean were we getting and returning the car the same day or were we renting today or what? I said that we were trying to book a car days in advance. None of that mattered because he was neither trying to listen to nor hear what we wanted. He kept over-talking us and repeating , "I'm out of cars. We're out cars" like an idiot ass; and proceeded to tell us to go to the airport to rent a car NOT KNOWING THAT WE LIVE IN FRISCO AND ARE NOT VISITORS! This is the first and last time I will ever step foot in that negative space. If he is the manager, he shouldn't be!

We rented a minivan with the tailgate light completely broken. Took us 2 hrs to get the van…read moreexchanged. It took a manager's approval to get the exchange done. The manager is nowhere near and we had to wait 2 hrs until the manager shows up

Went up there and no one was there. Tried to call, no one answered or got back to me. Waste of time…read more& unprofessional. The hours posted must not be accurate.

I'm soooooo pissed that Budget couldn't give proper details on where they are located INSIDE OF A…read moreMALL!!! I walked around for more then 20 minutes trying to find the place, looking for a directory and asking around. No directory was accessible and NO ONE seemed to know anything about this place! WHO The HELL puts a car rental store in MALL!! So now that I found the damn place, it was already closed and I had to cancel my reservation! I have never been so disappointed in a business like I am with Budget!

Specifically, this location is probably one of the better car rental companies. I'm not…read moreparticularly loyal to any specific brands, but I choose this specific location because of great customer service, great pricing, and a good option of cars. I always call to confirm my reservation regardless of what reservations I make, hotel, car rental, flights, and so on and so forth. Just keep in mind that the rental policies are on Budget/Avis. Also the options of car are based on customer return rate, so call to confirm!

Abandoned on my wedding day by National. If possible to give a -10 score, I would do that. Our…read morerental car had a flat tire, no spare tire, and had to be towed. We were abandoned 35 miles from our resort by National. Their service towed our car. No replacement vehicle was ever brought to us. We had to secure alternative transportation which cost over $1300. I have been a member of the Emerald Club for 20 years. Never again will I rent from National.

This national has A1 hospitality and customer service. Kurt always took care of me as for car size…read moreneeds and exchange because it needed service. Got me in a new one when they have it available

All went well with no issues. I find all National Car rentals to be consistent. I would recommend…read moreto others.

I have executive status at National and they SUCK! I had problems w/ my personal auto where the…read moremechanic wasn't going to finish the job before the weekend. So, on Friday, 8/27/21 with about an hour before closing, I call their reservations dept at 844 382 6875 and rent a car for the weekend, Friday thru Monday. Before I hung up the phone I had the "confirmation" in my email, so I thought everything was great. Fast forward 15 minutes...I'm already in my Lyft on my way up to the Plano location when the manager calls me to tell me they do not have anything available, I'm like WTF!!! I'm loking at my email on my iPhone and I have a confirmation, whaddaya mean you don't have a car? He gives me some BS that the system has some lag and that their availability is not really "live time" or some shit like that. I tell him I'm already $12.00 into my Lyft ride on my way up there and all he can do is apologize and says "I can continue to come up there but he cannot garauntee he'll have any cars available when I get up there. So, I told the Lyft driver to turn around, I was certian I'd get this resolved thru corporate. The below images of correspondence are in chronological order. Notice the dozen or so customer service reps all promising the same BS. First, the insincere BS apology, then their BS commitment to get this resolved. To date (9-20-21) I have yet to speak with the F'n manager, or anyone for that matter from that location. I'll be doing a status match on a competiting rental agency and going to give the rental days away to someone I don't like...

Just want to say I have never had any issues here renting. The staff is very nice specially the…read moremanager he always takes care of me and is very friendly and fast. Always has the cars clean and ready for me. If you wan to rent a car with no hassle come to budget inside the Walmart in the colony.

Car was filthy when I picked it up, employees didn't even do a walk around with me and they were…read morerude. Don't rent from this location. If I could give 0 stars I would!

We came here so we didn't have to deal with a used car salesman. Turns out it's not that different…read more They sold me a "certified" car that had passed all of these points of inspection, only to find out that the compressor had to be replaced and the clutch was burned out. To their credit, they did pay for the repair. But it took multiple trips to the repair shop and was a huge time suck for something that was never supposed to happen. Still waiting on a $100 check to reimburse my pre-purchase inspection, and for a part to be ordered for my roof rack. I talked to another mom at the childcare who had also bought the same model of car at Enterprise. She said her car had waterlines on it-- it was probably flooded. And she didn't know until she had already bought the car and was cleaning it. I would NOT trust the certification process. Bring it to your own mechanic for a pre-purchase inspection before your 7 day return window is up. Make sure they fix everything before the 7 days is up.

I was sent here by my car insurance to pick-up a rental while hail damage on car gets repaired…read more The agent presented me with car rental options. I said I wanted something that was gas friendly. He said he has a Dodge Charger or Nissan Altima. I said which ever is gas friendly. We went to the garage to look at both cars, only one was available, the Charger. I asked about the Altima and he said it would be about 20 minutes to get it and they are getting ready to close. So my thought is how are you going to offer me two car options and only have one available. Then the white Dodge Charger looked grey because it was so dirty. They can have this not gas friendly car back. I look forward to my car finally getting done. It's been over two weeks. I hope my future experience with Enterprise will be better.

Zero Stars, horrible service, when it is good for them that is fine, when it is not, nothing but a…read moremassive zero. Got a car, smelled like smoke, struggled to get them to waive the fee. Only apply policies and procedures in their best interest. Nothing good to say about the people who work in the Teel office. Zero's.

booked a rental got to the location and was told they have no cars, stated was no number on my…read morereservation to notify me

I have been coming for 5 years. I always receive great service, quality work. They are honest…read morepeople and only recommend what the vehicle needs. Thanks Tony and everyone! Definitely better value than bringing the car to the dealership.

**1-Star Review**…read more Very disappointed with the service and professionalism at this shop. I brought my 2017 Audi Q5 here for a coolant pump replacement. Immediately after their repair, my vehicle developed new issues that were not present before. On the day of pickup, I noticed the **check engine light was on**, which was not there before. Initially, they denied that it had anything to do with their work, but later discovered that **a fuel injector had not been secured properly** during their repair. That alone was concerning. After I got home, I found that **my center console buttons had completely lost power**, which had never been an issue before this repair. When I reported this to them, they again denied responsibility and claimed it was an existing issue, even though it happened immediately after their work. In the end, they were **unable to fix the center console problem** and simply told me to take the car to the dealership. After causing these problems, they **did not apologize** and instead stated that I could complain wherever I wanted. This experience caused significant inconvenience, wasted my time, and forced me to spend additional money diagnosing problems that appeared right after their repair. I cannot recommend this shop based on my experience.