I haven't rented a vehicle is a few years but my current experience is unbelievable. Avis has…read morealways been my first pick but after today. That definitely has changed. I made my reservation on Feb 9th for a pickup truck. I received a call yesterday on Feb 14th that they don't have a pickup but they have a minivan. I explained that I requested a pickup truck. She then explained to me that they normally don't have any pickup trucks at her location and that I can call around to see if they will honor the price I got but she will check with the airport location. She said she left a message for someone to call her back by 12pm but would have the person that open this morning call me to let me know. My reservation was for 8am and I got there around 815 with no phone call. When I got to the location, I didn't see many cars at all, maybe 3 vehicles and none of them were pickups. I went and spoke to the representative and explained I was here for my reservation. He didn't even look at the note his manager left him to call me this morning. He said that DFW was on the way with a pickup truck if I don't mind waiting, I said I don't mind waiting but is he sure they are coming? He said let me text my manager. He text his manager and she responded that she contacted the DFW airport but no one never got back to her. He told me that I could call around to the other Avis locations to see if they have a truck and see if they transfer my reservation to them and see if they can honor the price I got. The main thing wrong with this situation, as the Consumer why do I have to do the leg work? I placed the reservation in ample time in order for them to get a pickup truck to their location in 5 days.

Reserved a car!! Paid for the car and arrived the date I reserved it for. Just to be told they…read moredon't have anymore vehicles. It's been 2 weeks and counting waiting on my refund. All they can tell me is, that it has been released

The team here (Drew started the experience) was great with their customer service and support while…read moreI was traveling with my kids, on a long (14 hour) car road trip from Texas to Ohio (and back). I had experienced car issues in Kentucky, and called this branch to get some advice, as I didn't know what to do. This Branch was able to get in contact with the KY airport Enterprise and they were able to help me get moved into a different car and made it really easy and stress-free for me, so I could get back on the road with my kids and finish our fun road trip. The team here, especially Micheal, was really helpful. Also appreciate Mark driving me back home after I returned my rental today! Thank you everyone!

Have called 6 times and waited on the phone for 15+ minutes each time, just for them to hang up…read more. Terrible Customer Service

I rate B. R. A. C especially the Stemmons Free way location Lewisville, TX. my TRUE rating is a…read more-0. My reservation was cancelled in March 28th orn29th, 2025 and my account has not been adjusted even after emailing customer service on May 5, 2025 to request a refund. I will never rent from here again. Save yourself the grief rent from some place else please. I have also reported this the better business bureau. ANNOYED!!

This place is beyond shady. The manager, Robert is a con artist. I reserved a car. First they…read moredidn't have the car size that i reserved. Then car I was given reeked like cigarette smoke, So I asked for another. The second car had a heck maintenance light on but I was told not to worry about it bc if there was an issue, I could call roadside assistance (bc everyone wants to spend their time off dealing with that on a rental car :/). Also the tank wasn't full but it was the best they could do because i was refusing to take the first car. When I returned the car, I was told I couldn't get the contract rate because I was returning the car early. Also according to the manager, the guy that checked me out didn't include the prepaid gas option and Robert refused to add it, so I was charged 99.90 for a half of tank of gas. I tried for almost 20 minutes to get him to explain this to be but he kept repeating the same bs over and over- gas charge was based on mileage (except they didn't track the mileage because my rate included unlimited miles). Also, the return receipt listed the wrong car -- but according to Robert, this is usual and doesn't mean anything.

Turned car in a day early, I handed the keys to the counter attendant, he asked if he could just…read moreemail me the receipt since it was about 15 minutes before they close and he had a person in front of me. I said sure, assuming in good faith he would check my car in the day I brought it back. Much to my disappointment he didn't check my car in till the next morning which added an extra day to my rental. I called and spoke to the same employee, who said he would fix it. 2 weeks later, never corrected and I have since had no luck getting anyone to answer the phone at that location. Sent an email and still nothing. So my advice is, don't leave the counter until you have a receipt in your hand, regardless of any inconvenience it may cause the staff. (It also shows my car being picked up and starting the rental at 3:56 AM, didn't pick the car up until after 5:00 PM)

Due to transmission issues with my car I was in the unfortunate position of having to pay for a…read morerental vehicle. My car is under warranty, but the dealer's are all backed up so it will be a week before they can diagnose and determine it is an issue covered under warranty, at which point they will put me in a rental. That being said, Justin, was one the most helpful and genuine rental agents I've ever had to work with. He got me in and out in under 5 minutes. Didn't try to up-sell me on coverage I had already declined and got me out the door as soon as I came in. This location is in a totally random shopping center, but if you're close by and in need of a rental I highly suggest giving them a shot.

Great service. Thank you for pleasant experience! The lady was helpful via phone and the car was…read moreclean which is important for me!

great service, very recommended. nice Cadillac clean, professional service…read more Arrived on time and safely got me to my destination

Alex W. was amazing! I had a fairly complicated rental, with refunds, maintenance costs, changing…read morebranches etc. Despite the fact that their store did not originally write up the contract, she was very patient in getting all the info, following up with the branch office, and trying to get my final rental costs straightened up. Also got a ride home ;) Could not be more happier with the service that I got. Thanks again for everything!

They don't even pick up their phone. I don't know if they're short staff or something but i waited…read moreon hold but no one pick up so i get this "this call can not be transferred" at the end and having to call them back.

Just want to say I have never had any issues here renting. The staff is very nice specially the…read moremanager he always takes care of me and is very friendly and fast. Always has the cars clean and ready for me. If you wan to rent a car with no hassle come to budget inside the Walmart in the colony.

Car was filthy when I picked it up, employees didn't even do a walk around with me and they were…read morerude. Don't rent from this location. If I could give 0 stars I would!

lit was refreshingly pleasant to rent a card from the team here at Avis/Budget. Justin was able to…read moreget me an ideal car for my needs and was exceptionally kind. I will definitely be renting from them again!

There are two Avis in Lewisville. Don't go to the other one near vista ridge because they are a…read morepart of Sears. You'll be paying $20 more because of the Sears tax. This location is cheaper because they're independent. Customer service is on point, I think it's family own. They can pick you up and drop you off. From what I saw, their cars were all brand new.